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The Network Installation Hangs on the 'Checking Network Environment' Screen

  • PrintPrint
This document is for HP printers that are able to connect to a wireless or wired (Ethernet) network.
During a printer driver and software installation for a network connection, the installer hangs on the Checking Network Environment screen, and the software installation fails.
Follow these steps to uninstall the software, reset the Windows Winsock Catalog
A Winsock reset consists of resetting a collection of files that the computer uses to communicate with the Internet.
to its default settings, and then reinstall the software.

Step 1: Stop the installation

Follow these steps to stop the installation.
  1. Right-click the Start button () in the lower left corner of the screen, click Search, and then type Task Manager.
  2. From the Processes tab, select the HP installer program, and then click End Task. The installer window closes.
    NOTE:It might take a few moments for the installer to close. If another dialog box displays, click End Now.
  3. Close the Windows Task Manager window.

Step 2: Uninstall the printer software

Follow these steps to uninstall the printer software.
  1. Right-click the Start button () in the lower left corner of the screen, and then click Programs and Features.
  2. Right-click your HP printer's name, and then click Uninstall. Follow the on-screen instructions to uninstall the software.
    NOTE:If you do not see any HP software in the list, there is no software to remove from your computer.
  3. Repeat the preceding step to remove other HP printer software titles.
  4. Restart the computer before starting to reinstall the driver.

Step 3: Reset Winsock settings, and then restart your computer

Follow these steps to reset Winsock settings, and then restart your computer.
  1. Right-click the lower left corner of the screen, and then click Command Prompt (Admin).
  2. Type netsh winsock reset, and then press Enter.
    Figure 1: Example of the Command Prompt window
    Image: The Command Prompt window
  3. Restart the computer.

Step 4: Reinstall the software

Follow these steps to reinstall the printer software.
NOTE:If you already downloaded the printer software, double-click the icon for the software file you downloaded, and then follow the on-screen instructions to install the software.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. In the Enter product name or number field, type your printer model or number.
    2. In the Questions or keywords field, type driver, and then press Enter.
      You might need to select your printer model number from a list of similar printer models.
    3. Next to the image of your printer, click the name of your printer.
      Figure 2: Example of the link to your printer homepage
      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.
  7. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.
Follow these steps to uninstall the software, reset the Windows Winsock Catalog
A Winsock reset consists of resetting a collection of files that the computer uses to communicate with the Internet.
to its default settings, and then reinstall the software.

Step 1: Stop the installation

Follow these steps to stop the installation.
  1. On your keyboard, press ctrl+alt+delete.
  2. Click Start Task Manager.
  3. From the Applications tab, select the HP installer program, and then click End Task. The installer window closes.
    NOTE:It might take a few moments for the installer to close. If another dialog box displays, click End Now.
  4. Close the Windows Task Manager window.

Step 2: Uninstall the printer software

Follow these steps to uninstall the printer software.
  1. On the Windows taskbar, click the Windows icon (), and then click Programs. A list of programs installed on your computer displays.
  2. Click the HP folder, and then click the folder with the name and model number of your printer.
  3. Click Uninstall, and then follow the on-screen instructions. The software uninstalls.

Step 3: Reset Winsock settings, and then restart your computer

Follow these steps to reset Winsock settings, and then restart your computer.
  1. On the Windows taskbar, click the Windows icon (), click All Programs, and then click Accessories.
  2. Right-click Command Prompt, and then click Run as administrator. The Administrator: Command Prompt window opens.
    NOTE:If a User Account Control dialog box displays, click Yes.
  3. Type netsh winsock reset, and then press Enter.
    Figure 3: Example of the Command Prompt window
    Image: The Command Prompt window
  4. Close the Administrator: Command Prompt window.
  5. On the Windows taskbar, click the Windows icon (), click the Right Arrow (), and then click Restart.

Step 4: Reinstall the software

Follow these steps to reinstall the printer software.
NOTE:If you already downloaded the printer software, double-click the icon for the software file you downloaded, and then follow the on-screen instructions to install the software.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. In the Enter product name or number field, type your printer model or number.
    2. In the Questions or keywords field, type driver, and then press Enter.
      You might need to select your printer model number from a list of similar printer models.
    3. Next to the image of your printer, click the name of your printer.
      Figure 4: Example of the link to your printer homepage
      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.
  7. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.

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