Some firewall and virus protection programs, including AVG 8.5, can interfere with the HP product software by blocking access to the Internet. If you have AVG 8.5 installed on your computer, you can work around it to install the HP software with full functionality.
Configuring AVG 8.5 to Allow a Connection with the HP Product
In order to allow the HP product to work with AVG 8.5, several Internet ports must be unblocked in the AVG 8.5 software, and then a rule must be created to enable AVG 8.5 to allow the HP product to use the unblocked ports. Follow these steps to modify the AVG 8.5 program, and then install the HP product.
Step one: Open the firewall program
- In the lower-right corner of your computer, near the clock, right-click the AVG icon ( ) in the system tray.
- From the menu that appears, select Open AVG User Interface . The AVG Anti-Virus plus Firewall window appears.
- Open the Tools menu, and then select Firewall Settings . The Firewall Settings window appears.
- In the left panel of the Firewall Settings window, select Profiles . The Profiles' settings dialog appears in the right panel.
- The profile that the software is using, also called the active profile, appears on the list of profiles in bold text. In this example, the active profile is called Standalone computer .Find the active profile on the list that appears on your computer, and then double-click the profile name to open it.NOTE:Another way to find the active profile is to single-click on each profile in the order in which it appears on the list. If the Activate Profile button, located to the right of the list, is dimmed or unavailable, the selected profile is the active profile.
Step two: Unblock the ports
- In the active profile window that you opened in 'Step one: Open the firewall program,' select Defined services from the menu in the left panel. The list of defined services for this profile appears.
- Click Add service . The Service items editor dialog box appears.
- In the Service name text box, type a name for the service. HPDevices is a good name for this service.
- In the Service description box, type a brief description of what this service does. For example, a good description for this service is Enable ports for HP devices .
- Click Add to add each of the following five services. You may copy and paste the information directly from this table into the text boxes on the computer.
Services to add Service item 1 Protocol: UDP Direction: in Local ports: 161,427 Remote ports: 0-65535 Service item 2 Protocol: UDP Direction: out Local ports: 0-65535 Remote ports: 161,427 Service item 3 Protocol: UDP Direction: in Local ports: 0-65535 Remote ports: 161 Service item 4 Protocol: TCP Direction: in Local ports: 0-65535 Remote ports: 9220,9290,9500 Service item 5 Protocol: UDP Direction: out Local ports: 0-65535 Remote ports: 9220,9290,9500
- Click OK to save the HPDevices service.
Step three: Create an application detail rule
- In the left panel of the Firewall settings window, select Applications , and then select Various System Services . The Page actions window appears in the right panel.
- Click Add to create a new rule. The new rule is added to the Application detail rules list, at the end of the list. The name of the rule is a number. In this example, the new rule is named 13 .
- Select the new rule, and then click Move up to move the new rule to the top of the list.
- Select Allow for all from the Detail action drop-down list below the Application detail rules list.
- On the Defined services tab below the Detail action drop-down list, select HPDevices , and then click Apply .
- Install the product as directed by the setup guide.NOTE:During installation, AVG 8.5 might prompt you to allow the product to communicate with the Internet. Select Save my answer as a permanent rule, and do not ask me next time , and then click Allow for all .