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Configuring AVG Internet Security (v 9.0 and 10.0) for Compatibility with Network Products

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Introduction

This document explains how to configure AVG Internet Security (v 9.0 and 10.0) to enable a connection with your HP product.
NOTE:Some of the following steps require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.
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Follow these steps to create a new network and two new rules.

Step one: Create a new network

NOTE:Perform these steps before you install any HP software. When you install any HP software, click Allow on any pop-up windows that display to allow all processes.
  1. Click the AVG Internet Security icon ( ) in the taskbar, or click the shortcut on your desktop to open the AVG Internet Security window.
  2. Under Security components and status overview , select Firewall from the options that display. The Firewall Component window displays.
  3. Under Firewall settings , select Small home or office network from the Select Firewall profile drop-down list.
    Figure 1: Select Small home or office network under Firewall settings
    Illustration of Firewall Component window with Small home or office network selected
    CAUTION:If you select Allow all from the Select firewall profile drop-down list, you do not need to continue to the next step, but your firewall security will be greatly reduced.
    If Small home or office network is not available in the Select firewall profile drop-down list, click on the Configuration wizard button to change the firewall profile to include Small home or office network .
  4. Click Tools , and then click Firewall settings . The Firewall settings window displays.
  5. Click the plus sign (+ ) next to Small home or office network , click Defined networks , and then click Add network .
    The Network properties window displays.
  6. Type a name for your new network in the Network name text box.
  7. Click in the checkbox next to Network is safe , and then click Add IP .
  8. Click the button next to IP address range .
  9. Type 192.168.0.0 in the From field, type 192.168.255.255 in the To field, and then click OK .
    NOTE:Some home network routers might use a different IP address format than the one used in this example. Less common formats are “10.0.0.0 - 10.255.255.255” and “172.16.0.0 – 172.16.255.255”. See your router documentation for the format your network router uses.
    A window displays confirming the address range you entered.
  10. Verify that you typed the IP address range correctly, and then click OK . The Firewall settings window displays.

Step two: Create the first rule for the new network

The following steps describe how to create the first of two rules for your new network.
  1. In the Firewall settings window, click the plus sign (+ ) next to Small home or office network , click Applications , click Priority Application Rules , and then click Edit .
    The Firewall Settings window displays.
  2. Under Application detail rules , click Add .
    Figure 2: Add a rule
    Illustration of adding a rule
    The Change rule detail window displays.
    NOTE:This Change rule detail window displays to confirm every time you make a change to the settings.
  3. Click TCP to the right of protocol .
    Figure 3: Click TCP in the Change rule detail window
    Illustration of Change rule details window with TCP circled
    The Change protocol detail window displays.
  4. Click the button next to UDP , and then click OK . The Change rule detail window displays.
  5. Click Out to the right of direction . The Change detail direction window displays.
  6. Click the button next to Both ways , and then click OK . The Change rule detail window displays.
  7. Click Undefined to the right of local ports . The Change detail of local ports window displays.
  8. Click the button next to User selected ports, check a port in the list or add your own to the edit box .
  9. Type a range in the text box that displays at the bottom of the window.
    • Windows XP : type 1000-65535, 161, 427, 3702
    • Windows Vista or Windows 7 : type 9999-65535, 161, 427, 3702
  10. Click OK . The Change rule detail window displays.
  11. Click Undefined to the right of remote ports . The Change detail of remote ports window displays.
  12. Click the button next to User selected ports, check a port in the list or add your own to the edit box .
  13. Type a range in the text box that displays at the bottom of the window.
    • Windows XP : type 1000-65535, 161, 427, 3702
    • Windows Vista or Windows 7 : type 9999-65535, 161, 427, 3702
  14. Click OK . The Change rule detail window displays.
  15. Click Undefined to the right of remote addresses . The Change detail remote addresses window displays.
  16. Click the name of the network you previously created, and then click OK . The Change rule detail window displays.
  17. Type a name for the new rule in the Rule detail name field, and then click OK .
    NOTE:The following examples use the sample rule detail name HP Service 1 .
    Figure 4: Type a name for the new rule in the Rule detail name field
    Illustration of the Rule detail name field

Step three: Create another rule for the new network

The following steps describe how to create the second of two rules for your new network.
  1. In the Firewall settings window, click the plus sign (+ ) next to Small home or office network , click Applications , and then click Edit .
  2. Under Application detail rules , click Add .
    Figure 5: Add a rule
    Illustration of adding a rule
    The Change rule detail window displays.
  3. Click Out to the right of direction . The Change detail direction window opens.
  4. Click the button next to Both ways to select it, and then click OK . The Change rule detail window displays.
  5. Click Undefined to the right of local ports . The Change detail of local ports window displays.
  6. Click the button next to User selected ports, check a port in the list or add your own to the edit box .
  7. Type 9220, 9500, 8080, 443 in the text box at the bottom, and then click OK . The Change rule detail window displays.
  8. Click Undefined to the right of remote ports . The Change detail of remote ports window displays
  9. Click the button next to User selected ports, check a port in the list or add your own to the edit box .
  10. Type 9220, 9500, 8080, 443 in the text box at the bottom of the window, and then click OK . The Change rule detail window displays.
  11. Click Undefined to the right of remote addresses . The Change detail remote addresses window displays.
  12. Click the name of the network you previously created, and then click OK . The Change rule detail window displays.
  13. Type a name for the new rule in the Rule detail name field, and then click OK .
    NOTE:The following examples use the sample rule detail name HP Service 2 .
    Figure 6: Type a name for the new rule in the Rule detail name field
    Illustration of the Rule detail name field
    The Firewall settings window displays, showing the two new rules you created.
  14. Click Apply .
    Figure 7: Click Apply in the Firewall settings window to apply the two new rules
    Illustration of Firewall settings window showing two new rules
  15. Click OK . The AVG Internet Security main window displays.
  16. Click the X in the upper right corner of the AVG window to close it, and then restart your computer. After your computer has restarted, reboot the HP product as well.
    IMPORTANT: You must first restart your computer, and then reboot your HP product for the new rules to take effect. After you restart your computer, go through the first two steps of Step two: Create a new network, to make sure that the firewall profile is still set to Small home or office network .
Follow these steps to enable your HP product to access the network.

Step one: Set the firewall profile to 'Small home or office network'

Depending on the current status of the firewall, use one of the following methods to set the firewall profile to 'Small home or office network'.
In the New Network Detected window, double-click Directly via wired or wireless router (home network) .
  1. Figure 8: The New Network Detected window
    Image: The New Network Detected window.
    AVG 2011 sets the default firewall profile to Small home or office network , and a message informs you of the new firewall profile.
    Figure 9: New Firewall Profile message
    Image: New Firewall Profile message.
  2. Continue to the next step to install the HP software.
Follow these steps to change the firewall profile to Small home or office network .
  1. Click the AVG 2011 icon ( ) in the taskbar, or double-click the icon on the desktop. The AVG Internet Security 2011 main window opens.
  2. Click Firewall . The Firewall Component window displays.
  3. From the Select Firewall profile drop-down list, click Small home or office network .
    Figure 10: Select 'Small home or office network'
    Image: Select 'Small home or office network.'
    If the Small home or office network profile is not present in the drop-down list, follow these steps:
    Below the Select Firewall profile drop-down list, click Regenerate configuration .
    Click Yes .
    Click OK .
    From the Select Firewall profile drop-down list, click Small home or office network .
  4. Click Save changes . A dialog box displays the saved profile.
  5. Continue to the next step to install the HP software.

Step two: Install the HP product software

Install the HP product software CD that was supplied with the product.
If you do not have the CD, follow these steps to download and install the driver.
  1. Disconnect the USB cable from both the product and the computer (if you already connected it).
  2. Turn the product on.
  3. Browse to the Get Software and Drivers page: Get Software and Drivers
  4. Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
      If prompted to enter your product in the window .
      1. Type your product number in the window.
      2. Click Next . If necessary click your model in a list of similar products.
      3. Click Software and Driver Downloads .
      4. Click the drop-down arrow ( ), and then click your operating system.
      5. Continue to the next step.
      If prompted to select your operating system .
      1. Click the drop-down arrow ( ), and then click your operating system.
      2. Click Next . If necessary click your model in a list of similar products.
      3. Continue to the next step.
  5. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
  6. Click More Info , and then read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
  7. Click Download . This option allows you to install the software at any time after the download completes.
  8. Click Save , and then browse to the location on your computer where you want to save the file.
  9. Click Save . The software downloads to your computer.
    Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
  10. Browse to where you saved the file, and then double-click the file to start the installation.
  11. Follow the on-screen instructions to complete the installation.

Step three: Restart the computer

Follow these steps to restart the computer.
NOTE:Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.
Click the plus sign () next to your operating system for more information.
  1. On the Windows taskbar, click Start ( ), and then click Shut Down ( ).
  2. From the What do you want the computer to do? drop-down list, click Restart , and then click OK .
On the Windows taskbar, click the Windows icon ( ), click the Right Arrow button ( ), and then click Restart .
On the Windows taskbar, click the Windows icon ( ), click the Right Arrow button ( ), and then click Restart .

Step four: Turn the HP product off, and then on

NOTE:You must restart the computer before completing these steps. If the computer is not restarted, return to the previous step.
Follow these steps to turn the HP product off, and then on.
  1. After your computer has restarted, press the Power button ( ) to turn the product off.
  2. Press the Power button ( ) to turn the product on.
  3. Click the AVG 2011 icon ( ) in the taskbar or the shortcut on the desktop. The AVG 2011 main window opens.
  4. Select Firewall . The Firewall Component content displays.
  5. Make sure that the Firewall Profile is set to Small home or office network .
    • If the Firewall Profile is set to Small home or office network , your HP product is ready to use.
    • If the Firewall Profile is NOT set to Small home or office network , go back to the steps in the previous section: Change your AVG 2011 firewall profile , and select Small home or office network .