Jump to content

Internet Explorer 9 and Later Versions are Not Compatible with HP Smart Web Printing

  • PrintPrint

Issue

Internet Explorer 9 and later versions are not compatible with HP Smart Web Printing.

Solution

HP Smart Print is a new program replacing HP Smart Web Printing. HP Smart Print is supported in Internet Explorer, version 10 and earlier.
To start using HP Smart Print, first uninstall the HP Smart Web Printing software, and then download the new HP Smart Print software.

Step one: Uninstall HP Smart Web Printing software

Click the plus sign ( ) next to your operating system, and then complete the steps to uninstall HP Smart Web Printing.
    On the Windows taskbar, click Start , and then click Control Panel . Double-click Add or Remove Programs . Click HP Smart Web Printing (your version), and then click Remove . Follow the on-screen instructions to uninstall the program.
    On the Windows taskbar, click the Windows icon ( ), click Control Panel , click Programs , click Programs and Features , and then click Uninstall a Program . Click HP Smart Web Printing (your version), and then click Uninstall/Change . Follow the on-screen instructions to uninstall the program.
    On the Windows taskbar, click the Windows icon ( ), click Control Panel , click Programs , click Programs and Features , and then click Uninstall a Program . Click HP Smart Web Printing (your version), and then click Uninstall/Change . Follow the on-screen instructions to uninstall the program.

Step two: Download and install the new HP Smart Print program

HP Smart Print supports Internet Explorer version 10 and earlier.
Follow these steps to download and install HP Smart Print.
  1. Click this link, HP Smart Print to open the File Download window.
  2. In the Internet Explorer Security window, click Run .
  3. Follow the on-screen instructions to complete the installation.
  4. After the installation is complete, open the Web page you want to print in Internet Explorer.
  5. Right-click the top bar of Internet Explorer to open the drop-down list, and then click Command bar .
    Figure 1: View the Internet Explorer 'Command bar' (in English)
    Image of turning on the Internet Explorer Command bar
    1 - Right-click the top bar
    2 - Click 'Command bar' from the drop-down list
    The Command bar displays, with the HP Smart Print icon.
    Figure 2: HP Smart Print icon
  6. Click the HP Smart Print icon ( ) on the Command bar to open the program. HP Smart Print selects an initial print area.
    Figure 3: HP Smart Print main screen
    Image of the HP Smart Print main screen
  7. Click and drag the thick border around the Web page to resize the print area.
  8. Highlight an area to add or remove.
  9. Click Preview or Print .

HP Support forums

Find solutions and collaborate with others on the HP Support Forum
HP.comHP on FacebookHP on TwitterHP on YouTubeHP on Linked InHP on FlickrHP on Google+