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Disabling and Re-enabling Your Firewall Software in Windows

  • PrintPrint
This document applies to Windows operating systems.
Occasionally during the printer software installation, an error message displays on the computer or a problem exists with the setup, connection, or two-way communication across the network. When that happens, you might need to disable and then re-enable the firewall software, and then try the printer software installation again. Review this document to learn how to disable, and then re-enable your firewall software.

Disabling and re-enabling your firewall software

Choose your operating system, and then choose your firewall software to find instructions to disable, and then re-enable the software.
Locate and click your firewall program in the following list.
Follow these steps for AVG Internet Security 2012 in Windows XP.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open AVG Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click AVG , and then click AVG Internet Security 2012 .
  2. Click the Firewall icon.
  3. Click the Firewall disabled radio button.
  4. Click the Save changes button.
  5. Click Yes to confirm the change.
Follow these steps to re-enable your firewall software.
  1. Open AVG Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click AVG , and then click AVG Internet Security 2012 .
  2. Click the Firewall icon.
  3. Click the Firewall enabled radio button.
  4. Click Save changes .
  5. Click Yes to confirm the change.
Follow these steps for Bitdefender Total Security 2012 in Windows XP.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open Bitdefender Total Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click Bitdefender , and then click Bitdefender Total Security 2012 .
  2. Click Firewall On/Off to turn the firewall off.
Follow these steps to re-enable your firewall software.
  1. Open Bitdefender Total Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click Bitdefender , and then click Bitdefender Total Security 2012 .
  2. Click Firewall On/Off to turn the firewall on.
Follow these steps for CA Total Defense 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open CA Total Defense 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click CA Technologies , and then click CA Total Defense 2012 .
  2. Click the My Internet tab.
  3. Click Disable Firewall .
Follow these steps to re-enable your firewall software.
  1. Open CA Total Defense 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click CA Technologies , and then click CA Total Defense 2012 .
  2. Click the My Internet tab.
  3. Click Enable Firewall .
Follow these steps for ESET Smart Security 5.2.9.1.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open ESET Smart Security 5.2.9.1 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click ESET , and then click ESET Smart Security 5.2.9.1 .
  2. Click Setup .
  3. Click Enable/Disable next to Personal firewall to disable the firewall.
  4. From the Time interval drop-down list, click Until next restart .
  5. Click OK .
Follow these steps to re-enable your firewall software.
  1. Open ESET Smart Security 5.2.9.1 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click ESET , and then click ESET Smart Security 5.2.9.1 .
  2. Click Setup .
  3. Click Enable/Disable next to Personal firewall to enable the firewall.
  4. Restart the computer:
    1. On the Windows taskbar, click Start ( ), and then click Shut Down ( ).
    2. From the What do you want the computer to do? drop-down list, click Restart , and then click OK .
Follow these steps for F-Secure Internet Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open F-Secure Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click F-Secure , and then click F-Secure Internet Security 2012 .
  2. Click Computer Security .
  3. Click Firewall .
  4. Click to remove the check from the Turn On Firewall checkbox.
  5. Click OK to confirm the change.
Follow these steps to re-enable your firewall software.
  1. Open F-Secure Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click F-Secure , and then click F-Secure Internet Security 2012 .
  2. Click Computer Security .
  3. Click Firewall .
  4. Click to place a check in the Turn On Firewall checkbox.
  5. Click OK to confirm the change.
Follow these steps for Kaspersky Internet Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open Kaspersky Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click Kaspersky , and then click Kaspersky Internet Security 2012 .
  2. Click Settings .
  3. Click Firewall .
  4. Click to remove the check from the Enable Firewall checkbox.
  5. Click Apply .
  6. Click OK .
Follow these steps to re-enable your firewall software.
  1. Open Kaspersky Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click Kaspersky , and then click Kaspersky Internet Security 2012 .
  2. Click Settings .
  3. Click Firewall .
  4. Click to place a check in the Enable Firewall checkbox.
  5. Click Apply .
  6. Click OK .
Follow these steps for McAfee Total Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open McAfee Total Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click McAfee , and then click McAfee Total Security 2012 .
  2. Click Firewall .
  3. Click Settings .
  4. Click Turn off .
  5. From the drop-down list, click Never resume .
  6. Click Turn off .
  7. Click Done .
Follow these steps to re-enable your firewall software.
  1. Open McAfee Total Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click McAfee , and then click McAfee Total Security 2012 .
  2. Click Firewall .
  3. Click Settings .
  4. Click Turn on .
  5. Click Done .
Follow these steps for Norton 360 v6.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open Norton 360 v6 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click Norton , and then click Norton 360 v6 .
  2. Click Settings .
  3. Click Firewall .
  4. Click, and then drag the Smart Firewall slider to the right into the Off position.
  5. Click Apply .
  6. Click Permanently Disable .
  7. Click OK .
Follow these steps to re-enable your firewall software.
  1. Open Norton 360 v6 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click Norton , and then click Norton 360 v6 .
  2. Click Settings .
  3. Click Firewall .
  4. Click, and then drag the Smart Firewall slider to the left into the On position.
  5. Click Apply .
Follow these steps for Norton Internet Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open Norton Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click Norton , and then click Norton Internet Security 2012 .
  2. Click Settings .
  3. Click Firewall .
  4. Click, and then drag the Smart Firewall slider to the right into the Off position.
  5. Click Apply .
  6. Click Permanently Disable .
  7. Click OK .
Follow these steps to re-enable your firewall software.
  1. Open Norton Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click Norton , and then click Norton Internet Security 2012 .
  2. Click Settings .
  3. Click Firewall .
  4. Click, and then drag the Smart Firewall slider to the left into the On position.
  5. Click Apply .
Follow these steps for Panda Global Protection 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open Panda Global Protection 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click Panda Global , and then click Panda Global Protection 2012 .
  2. Click Firewall .
  3. Click to remove the check from the Enable the firewall protection checkbox.
  4. Click Apply , and then click OK .
Follow these steps to re-enable your firewall software.
  1. Open Panda Global Protection 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click Panda Global , and then click Panda Global Protection 2012 .
  2. Click Firewall .
  3. Click to place a check in the Enable the firewall protection checkbox.
  4. Click Apply , and then click OK .
Follow these steps for Trend Micro Titanium Security 2012 Firewall.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Right-click the Trend Micro Titanium Security 2012 Firewall icon in the system tray, which is located next to the clock on the Windows taskbar.
  2. Click Exit
  3. In the Are you sure you want to disable the program dialog box, click Yes .
Follow these steps to re-enable your firewall software.
  1. Restart the computer:
    1. On the Windows taskbar, click Start ( ), and then click Shut Down ( ).
    2. From the What do you want the computer to do? drop-down list, click Restart , and then click OK .
  2. After the computer restarts, the Trend Micro icon displays in the system tray indicating that the program is enabled.
Follow these steps to change your network profile to 'Trusted' in the ZoneAlarm Extreme Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open ZoneAlarm Extreme Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click ZoneAlarm , and then click ZoneAlarm Extreme Security 2012 .
  2. Click Computer .
  3. Click, and then drag the Advanced Firewall setting to the Off position.
  4. Click, and then drag the Application Control setting to the Off position.
  5. Exit the program.
Follow these steps to re-enable your firewall software.
  1. Open ZoneAlarm Extreme Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click Start ( ), click Programs , click ZoneAlarm , and then click ZoneAlarm Extreme Security 2012 .
  2. Click Computer .
  3. Click, and then drag the Advanced Firewall setting to the On position.
  4. Click, and then drag the Application Control setting to the On position.
  5. Exit the program.
Locate and click your firewall program in the following list.
Follow these steps for AVG Internet Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open AVG Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click AVG , and then click AVG Internet Security 2012 .
  2. Click the Firewall icon.
  3. Click the Firewall disabled radio button.
  4. Click the Save changes button.
  5. Click Yes to confirm the change.
Follow these steps to re-enable your firewall software.
  1. Open AVG Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click AVG , and then click AVG Internet Security 2012 .
  2. Click the Firewall icon.
  3. Click the Firewall enabled radio button.
  4. Click Save changes .
  5. Click Yes to confirm the change.
Follow these steps for Bitdefender Total Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open Bitdefender Total Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click Bitdefender , and then click Bitdefender Total Security 2012 .
  2. Click Firewall On/Off to turn the firewall off.
Follow these steps to re-enable your firewall software.
  1. Open Bitdefender Total Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click Bitdefender , and then click Bitdefender Total Security 2012 .
  2. Click Firewall On/Off to turn the firewall on.
Follow these steps for CA Total Defense 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open CA Total Defense 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click CA Technologies , and then click CA Total Defense 2012 .
  2. Click the My Internet tab.
  3. Click Disable Firewall .
Follow these steps to re-enable your firewall software.
  1. Open CA Total Defense 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click CA Technologies , and then click CA Total Defense 2012 .
  2. Click the My Internet tab.
  3. Click Enable Firewall .
Follow these steps for ESET Smart Security 5.2.9.1.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open ESET Smart Security 5.2.9.1 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click ESET , and then click ESET Smart Security 5.2.9.1 .
  2. Click Setup .
  3. Click Enable/Disable next to Personal firewall to disable the firewall.
  4. From the Time interval drop-down list, click Until next restart .
  5. Click OK .
Follow these steps to re-enable your firewall software.
  1. Open ESET Smart Security 5.2.9.1 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click ESET , and then click ESET Smart Security 5.2.9.1 .
  2. Click Setup .
  3. Click Enable/Disable next to Personal firewall to enable the firewall.
  4. Restart the computer.
    • On the Windows taskbar, click the Windows icon ( ), click the Right Arrow button ( ), and then click Restart .
Follow these steps for F-Secure Internet Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open F-Secure Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click F-Secure , and then click F-Secure Internet Security 2012 .
  2. Click Computer Security .
  3. Click Firewall .
  4. Click to remove the check from the Turn On Firewall checkbox.
  5. Click OK to confirm the change.
Follow these steps to re-enable your firewall software.
  1. Open F-Secure Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click F-Secure , and then click F-Secure Internet Security 2012 .
  2. Click Computer Security .
  3. Click Firewall .
  4. Click to place a check in the Turn On Firewall checkbox.
  5. Click OK to confirm the change.
Follow these steps for Kaspersky Internet Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open Kaspersky Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click Kaspersky , and then click Kaspersky Internet Security 2012 .
  2. Click Settings .
  3. Click Firewall .
  4. Click to remove the check from the Enable Firewall checkbox.
  5. Click Apply .
  6. Click OK .
Follow these steps to re-enable your firewall software.
  1. Open Kaspersky Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click Kaspersky , and then click Kaspersky Internet Security 2012 .
  2. Click Settings .
  3. Click Firewall .
  4. Click to place a check in the Enable Firewall checkbox.
  5. Click Apply .
  6. Click OK .
Follow these steps for McAfee Total Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open McAfee Total Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click McAfee , and then click McAfee Total Security 2012 .
  2. Click Firewall .
  3. Click Settings .
  4. Click Turn off .
  5. From the drop-down list, click Never resume .
  6. Click Turn off .
  7. Click Done .
Follow these steps to re-enable your firewall software.
  1. Open McAfee Total Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click McAfee , and then click McAfee Total Security 2012 .
  2. Click Firewall .
  3. Click Settings .
  4. Click Turn on .
  5. Click Done .
Follow these steps for Norton 360 v6.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open Norton 360 v6 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click Norton , and then click Norton 360 v6 .
  2. Click Settings .
  3. Click Firewall .
  4. Click, and then drag the Smart Firewall slider to the right into the Off position.
  5. Click Apply .
  6. Click Permanently Disable .
  7. Click OK .
Follow these steps to re-enable your firewall software.
  1. Open Norton 360 v6 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click Norton , and then click Norton 360 v6 .
  2. Click Settings .
  3. Click Firewall .
  4. Click, and then drag the Smart Firewall slider to the left into the On position.
  5. Click Apply .
Follow these steps for Norton Internet Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open Norton Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click Norton , and then click Norton Internet Security 2012 .
  2. Click Settings .
  3. Click Firewall .
  4. Click, and then drag the Smart Firewall slider to the right into the Off position.
  5. Click Apply .
  6. Click Permanently Disable .
  7. Click OK .
Follow these steps to re-enable your firewall software.
  1. Open Norton Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click Norton , and then click Norton Internet Security 2012 .
  2. Click Settings .
  3. Click Firewall .
  4. Click, and then drag the Smart Firewall slider to the left into the On position.
  5. Click Apply .
Follow these steps for Panda Global Protection 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open Panda Global Protection 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click Panda Global , and then click Panda Global Protection 2012 .
  2. Click Firewall .
  3. Click to remove the check from the Enable the firewall protection checkbox.
  4. Click Apply , and then click OK .
Follow these steps to re-enable your firewall software.
  1. Open Panda Global Protection 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click Panda Global , and then click Panda Global Protection 2012 .
  2. Click Firewall .
  3. Click to place a check in the Enable the firewall protection checkbox.
  4. Click Apply , and then click OK .
Follow these steps for Trend Micro Titanium Security 2012 Firewall.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Right-click the Trend Micro Titanium Security 2012 Firewall icon in the system tray, which is located next to the clock on the Windows taskbar.
  2. Click Exit
  3. In the Are you sure you want to disable the program dialog box, click Yes .
Follow these steps to re-enable your firewall software.
  1. Restart the computer.
    • On the Windows taskbar, click the Windows icon ( ), click the Right Arrow button ( ), and then click Restart .
  2. After the computer restarts, the Trend Micro icon displays in the system tray indicating that the program is enabled.
Follow these steps to change your network profile to 'Trusted' in the ZoneAlarm Extreme Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open ZoneAlarm Extreme Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click ZoneAlarm , and then click ZoneAlarm Extreme Security 2012 .
  2. Click Computer .
  3. Click, and then drag the Advanced Firewall setting to the Off position.
  4. Click, and then drag the Application Control setting to the Off position.
  5. Exit the program.
Follow these steps to re-enable your firewall software.
  1. Open ZoneAlarm Extreme Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click All Programs , click ZoneAlarm , and then click ZoneAlarm Extreme Security 2012 .
  2. Click Computer .
  3. Click, and then drag the Advanced Firewall setting to the On position.
  4. Click, and then drag the Application Control setting to the On position.
  5. Exit the program.
Locate and click your firewall program in the following list.
Follow these steps for AVG Internet Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open AVG Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click AVG , and then click AVG Internet Security 2012 .
  2. Click the Firewall icon.
  3. Click the Firewall disabled radio button.
  4. Click the Save changes button.
  5. Click Yes to confirm the change.
Follow these steps to re-enable your firewall software.
  1. Open AVG Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click AVG , and then click AVG Internet Security 2012 .
  2. Click the Firewall icon.
  3. Click the Firewall enabled radio button.
  4. Click Save changes .
  5. Click Yes to confirm the change.
Follow these steps for Bitdefender Total Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open Bitdefender Total Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click Bitdefender , and then click Bitdefender Total Security 2012 .
  2. Click Firewall On/Off to turn the firewall off.
Follow these steps to re-enable your firewall software.
  1. Open Bitdefender Total Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click Bitdefender , and then click Bitdefender Total Security 2012 .
  2. Click Firewall On/Off to turn the firewall on.
Follow these steps for CA Total Defense 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open CA Total Defense 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click CA Technologies , and then click CA Total Defense 2012 .
  2. Click the My Internet tab.
  3. Click Disable Firewall .
Follow these steps to re-enable your firewall software.
  1. Open CA Total Defense 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click CA Technologies , and then click CA Total Defense 2012 .
  2. Click the My Internet tab.
  3. Click Enable Firewall .
Follow these steps for ESET Smart Security 5.2.9.1.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open ESET Smart Security 5.2.9.1 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click ESET , and then click ESET Smart Security 5.2.9.1 .
  2. Click Setup .
  3. Click Enable/Disable next to Personal firewall to disable the firewall.
  4. From the Time interval drop-down list, click Until next restart .
  5. Click OK .
Follow these steps to re-enable your firewall software.
  1. Open ESET Smart Security 5.2.9.1 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click ESET , and then click ESET Smart Security 5.2.9.1 .
  2. Click Setup .
  3. Click Enable/Disable next to Personal firewall to enable the firewall.
  4. Restart the computer:
    • On the Windows taskbar, click the Windows icon ( ), click the Right Arrow button ( ), and then click Restart .
Follow these steps for F-Secure Internet Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open F-Secure Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click F-Secure , and then click F-Secure Internet Security 2012 .
  2. Click Computer Security .
  3. Click Firewall .
  4. Click to remove the check from the Turn On Firewall checkbox.
  5. Click OK to confirm the change.
Follow these steps to re-enable your firewall software.
  1. Open F-Secure Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click F-Secure , and then click F-Secure Internet Security 2012 .
  2. Click Computer Security .
  3. Click Firewall .
  4. Click to place a check in the Turn On Firewall checkbox.
  5. Click OK to confirm the change.
Follow these steps for Kaspersky Internet Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open Kaspersky Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click Kaspersky , and then click Kaspersky Internet Security 2012 .
  2. Click Settings .
  3. Click Firewall .
  4. Click to remove the check from the Enable Firewall checkbox.
  5. Click Apply .
  6. Click OK .
Follow these steps to re-enable your firewall software.
  1. Open Kaspersky Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click Kaspersky , and then click Kaspersky Internet Security 2012 .
  2. Click Settings .
  3. Click Firewall .
  4. Click to place a check in the Enable Firewall checkbox.
  5. Click Apply .
  6. Click OK .
Follow these steps for McAfee Total Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open McAfee Total Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click McAfee , and then click McAfee Total Security 2012 .
  2. Click Firewall .
  3. Click Settings .
  4. Click Turn off .
  5. From the drop-down list, click Never resume .
  6. Click Turn off .
  7. Click Done .
Follow these steps to re-enable your firewall software.
  1. Open McAfee Total Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click McAfee , and then click McAfee Total Security 2012 .
  2. Click Firewall .
  3. Click Settings .
  4. Click Turn on .
  5. Click Done .
Follow these steps for Norton 360 v6.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open Norton 360 v6 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click Norton , and then click Norton 360 v6 .
  2. Click Settings .
  3. Click Firewall .
  4. Click, and then drag the Smart Firewall slider to the right into the Off position.
  5. Click Apply .
  6. Click Permanently Disable .
  7. Click OK .
Follow these steps to re-enable your firewall software.
  1. Open Norton 360 v6 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click Norton , and then click Norton 360 v6 .
  2. Click Settings .
  3. Click Firewall .
  4. Click, and then drag the Smart Firewall slider to the left into the On position.
  5. Click Apply .
Follow these steps for Norton Internet Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open Norton Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click Norton , and then click Norton Internet Security 2012 .
  2. Click Settings .
  3. Click Firewall .
  4. Click, and then drag the Smart Firewall slider to the right into the Off position.
  5. Click Apply .
  6. Click Permanently Disable .
  7. Click OK .
Follow these steps to re-enable your firewall software.
  1. Open Norton Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click Norton , and then click Norton Internet Security 2012 .
  2. Click Settings .
  3. Click Firewall .
  4. Click, and then drag the Smart Firewall slider to the left into the On position.
  5. Click Apply .
Follow these steps for Panda Global Protection 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open Panda Global Protection 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click Panda Global , and then click Panda Global Protection 2012 .
  2. Click Firewall .
  3. Click to remove the check from the Enable the firewall protection checkbox.
  4. Click Apply , and then click OK .
Follow these steps to re-enable your firewall software.
  1. Open Panda Global Protection 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click Panda Global , and then click Panda Global Protection 2012 .
  2. Click Firewall .
  3. Click to place a check in the Enable the firewall protection checkbox.
  4. Click Apply , and then click OK .
Follow these steps for Trend Micro Titanium Security 2012 Firewall.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Right-click the Trend Micro Titanium Security 2012 Firewall icon in the system tray, which is located next to the clock on the Windows taskbar.
  2. Click Exit
  3. In the Are you sure you want to disable the program dialog box, click Yes .
Follow these steps to re-enable your firewall software.
  1. Restart the computer.
    • On the Windows taskbar, click the Windows icon ( ), click the Right Arrow button ( ), and then click Restart .
  2. After the computer restarts, the Trend Micro icon displays in the system tray indicating that the program is enabled.
Follow these steps to change your network profile to 'Trusted' in the ZoneAlarm Extreme Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open ZoneAlarm Extreme Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click ZoneAlarm , and then click ZoneAlarm Extreme Security 2012 .
  2. Click Computer .
  3. Click, and then drag the Advanced Firewall setting to the Off position.
  4. Click, and then drag the Application Control setting to the Off position.
  5. Exit the program.
Follow these steps to re-enable your firewall software.
  1. Open ZoneAlarm Extreme Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Click the Windows icon ( ), click Programs , click ZoneAlarm , and then click ZoneAlarm Extreme Security 2012 .
  2. Click Computer .
  3. Click, and then drag the Advanced Firewall setting to the On position.
  4. Click, and then drag the Application Control setting to the On position.
  5. Exit the program.
Locate and click your firewall program in the following list.
Follow these steps for AVG Internet Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open AVG Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click AVG , and then click AVG Internet Security 2012 .
  2. Click the Firewall icon.
  3. Click the Firewall disabled radio button.
  4. Click the Save changes button.
  5. Click Yes to confirm the change.
Follow these steps to re-enable your firewall software.
  1. Open AVG Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click AVG , and then click AVG Internet Security 2012 .
  2. Click the Firewall icon.
  3. Click the Firewall enabled radio button.
  4. Click Save changes .
  5. Click Yes to confirm the change.
Follow these steps for Bitdefender Total Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open Bitdefender Total Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click Bitdefender , and then click Bitdefender Total Security 2012 .
  2. Click Firewall On/Off to turn the firewall off.
Follow these steps to re-enable your firewall software.
  1. Open Bitdefender Total Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click Bitdefender , and then click Bitdefender Total Security 2012 .
  2. Click Firewall On/Off to turn the firewall on.
Follow these steps for CA Total Defense 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open CA Total Defense 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click CA Technologies , and then click CA Total Defense 2012 .
  2. Click the My Internet tab.
  3. Click Disable Firewall .
Follow these steps to re-enable your firewall software.
  1. Open CA Total Defense 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click CA Technologies , and then click CA Total Defense 2012 .
  2. Click the My Internet tab.
  3. Click Enable Firewall .
Follow these steps for ESET Smart Security 5.2.9.1.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open ESET Smart Security 5.2.9.1 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click ESET , and then click ESET Smart Security 5.2.9.1 .
  2. Click Setup .
  3. Click Enable/Disable next to Personal firewall to disable the firewall.
  4. From the Time interval drop-down list, click Until next restart .
  5. Click OK .
Follow these steps to re-enable your firewall software.
  1. Open ESET Smart Security 5.2.9.1 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click ESET , and then click ESET Smart Security 5.2.9.1 .
  2. Click Setup .
  3. Click Enable/Disable next to Personal firewall to enable the firewall.
  4. Restart the computer:
    • Right-click the Start button ( ) in the lower left corner of the screen, click Shut down , and then select Restart from the drop-down list.
Follow these steps for F-Secure Internet Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open F-Secure Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click F-Secure , and then click F-Secure Internet Security 2012 .
  2. Click Computer Security .
  3. Click Firewall .
  4. Click to remove the check from the Turn On Firewall checkbox.
  5. Click OK to confirm the change.
Follow these steps to re-enable your firewall software.
  1. Open F-Secure Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click F-Secure , and then click F-Secure Internet Security 2012 .
  2. Click Computer Security .
  3. Click Firewall .
  4. Click to place a check in the Turn On Firewall checkbox.
  5. Click OK to confirm the change.
Follow these steps for Kaspersky Internet Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open Kaspersky Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click Kaspersky , and then click Kaspersky Internet Security 2012 .
  2. Click Settings .
  3. Click Firewall .
  4. Click to remove the check from the Enable Firewall checkbox.
  5. Click Apply .
  6. Click OK .
Follow these steps to re-enable your firewall software.
  1. Open Kaspersky Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click Kaspersky , and then click Kaspersky Internet Security 2012 .
  2. Click Settings .
  3. Click Firewall .
  4. Click to place a check in the Enable Firewall checkbox.
  5. Click Apply .
  6. Click OK .
Follow these steps for McAfee Total Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open McAfee Total Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click McAfee , and then click McAfee Total Security 2012 .
  2. Click Firewall .
  3. Click Settings .
  4. Click Turn off .
  5. From the drop-down list, click Never resume .
  6. Click Turn off .
  7. Click Done .
Follow these steps to re-enable your firewall software.
  1. Open McAfee Total Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click McAfee , and then click McAfee Total Security 2012 .
  2. Click Firewall .
  3. Click Settings .
  4. Click Turn on .
  5. Click Done .
Follow these steps for Norton 360 v6.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open Norton 360 v6 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click Norton , and then click Norton 360 v6 .
  2. Click Settings .
  3. Click Firewall .
  4. Click, and then drag the Smart Firewall slider to the right into the Off position.
  5. Click Apply .
  6. Click Permanently Disable .
  7. Click OK .
Follow these steps to re-enable your firewall software.
  1. Open Norton 360 v6 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click Norton , and then click Norton 360 v6 .
  2. Click Settings .
  3. Click Firewall .
  4. Click, and then drag the Smart Firewall slider to the left into the On position.
  5. Click Apply .
Follow these steps for Norton Internet Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open Norton Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click Norton , and then click Norton Internet Security 2012 .
  2. Click Settings .
  3. Click Firewall .
  4. Click, and then drag the Smart Firewall slider to the right into the Off position.
  5. Click Apply .
  6. Click Permanently Disable .
  7. Click OK .
Follow these steps to re-enable your firewall software.
  1. Open Norton Internet Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click Norton , and then click Norton Internet Security 2012 .
  2. Click Settings .
  3. Click Firewall .
  4. Click, and then drag the Smart Firewall slider to the left into the On position.
  5. Click Apply .
Follow these steps for Panda Global Protection 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open Panda Global Protection 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click Panda Global , and then click Panda Global Protection 2012 .
  2. Click Firewall .
  3. Click to remove the check from the Enable the firewall protection checkbox.
  4. Click Apply , and then click OK .
Follow these steps to re-enable your firewall software.
  1. Open Panda Global Protection 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click Panda Global , and then click Panda Global Protection 2012 .
  2. Click Firewall .
  3. Click to place a check in the Enable the firewall protection checkbox.
  4. Click Apply , and then click OK .
Follow these steps for Trend Micro Titanium Security 2012 Firewall.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Right-click the Trend Micro Titanium Security 2012 Firewall icon in the system tray, which is located next to the clock on the Windows taskbar.
  2. Click Exit
  3. In the Are you sure you want to disable the program dialog box, click Yes .
Follow these steps to re-enable your firewall software.
  1. Restart the computer.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Shut down , and then select Restart from the drop-down list.
  2. After the computer restarts, the Trend Micro icon displays in the system tray indicating that the program is enabled.
Follow these steps to change your network profile to 'Trusted' in the ZoneAlarm Extreme Security 2012.
NOTE:Perform these steps before or after installing your HP printer software.
Follow these steps to disable your firewall software.
  1. Open ZoneAlarm Extreme Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click ZoneAlarm , and then click ZoneAlarm Extreme Security 2012 .
  2. Click Computer .
  3. Click, and then drag the Advanced Firewall setting to the Off position.
  4. Click, and then drag the Application Control setting to the Off position.
  5. Exit the program.
Follow these steps to re-enable your firewall software.
  1. Open ZoneAlarm Extreme Security 2012 by clicking the program icon on your taskbar or desktop. If you cannot find the program icon, follow these steps.
    • Right-click the Start button ( ) in the lower left corner of the screen, click Programs , click ZoneAlarm , and then click ZoneAlarm Extreme Security 2012 .
  2. Click Computer .
  3. Click, and then drag the Advanced Firewall setting to the On position.
  4. Click, and then drag the Application Control setting to the On position.
  5. Exit the program.
Try the HP Print and Scan Doctor to help identify and fix common problems when installing or using HP printers on your home network.

Step 1: Download the automated tool

The HP Print and Scan Doctor works with most HP printers, is available in most languages, and works in Windows operating systems only. Download it free from the HP website.
  1. Click Download , and then follow the on-screen instructions to save the software to your computer.
  2. Open the folder where the computer saved the software file (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Step 2: Run the automated tool

Run the HP Print and Scan Doctor to resolve many common printer networking issues. Since this is a troubleshooting tool only, it might not resolve all network issues.
  1. Press the Power button to turn on the printer, if it is not already on.
  2. From the Product column in the Print and Scan Doctor, select your printer, and then click Next . If your printer is not in the list, turn it off and back on, and then click Retry . If your printer is still not in the list, click Connect .
  3. If the tool finds your printer and it is connected, you can select Fix Printing or Fix Scanning to resolve any other issues. If the tool cannot find your printer or says that it is disconnected, continue to the next step.
  4. When prompted, select the method that you want to use to connect your printer to the network.
    The tool provides helpful information you might need to set up your networked printer, including network security information and the computer's current network information.
  5. Follow the on-screen instructions to troubleshoot any network issues and connect your printer to the network.
    • If the connectivity issue is resolved by the HP Print and Scan Doctor, try the installation again.
    • If the connectivity issue is not resolved , continue to the next solution to manually resolve the issue.