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HP LaserJet Pro M1536dnf Multifunction Printer support

Copies, Faxes, or Scans Have Vertical Black or White Lines through the Output

  • PrintPrint

Issue

White or black lines appear vertically through the image when copying, faxing, or scanning an image.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
Figure 1: Image with white vertical lines
Image with white vertical lines (photo)

Solution one: Test, clean, and reset the product

Complete the following steps to resolve the issue.

Step one: Print a test page

To help diagnose the issue, first print a test page.
  1. On the product control panel, press the Setup button ().
  2. Press the Right Arrow button to select the Reports menu, and then press the OK button.
  3. Press the Right Arrow button to select the Demo Page, and then press the OK button.
  • If the test page prints normally, proceed to the next step.
  • If the test page prints with black or white vertical lines, the print cartridge is almost empty or damaged. Skip to Solution two: Replace the print cartridge .

Step two: Copy the test page

To help diagnose this issue, copy the test page from the previous step.
  1. Place the test page face down on the scanner glass.
    Figure 2: Place the test page face down on the scanner glass
    Image:  Place the test page face down on the scanner glass.
  2. Press the Start Copy button to copy the test page ( ).
  • If the copy is normal, skip to Step four: Reset the product .
  • If the copy has vertical lines, the scanner glass might be dirty or scratched. Continue to the next step.

Step three: Clean the scanning platen glass and lid

  1. Press the power switch to turn off the product.
  2. Disconnect the power cord from the rear of the product.
    Figure 3: Disconnect the power cord from the rear of the product
    Illustration:  Disconnect  the power cord from the
rear of the product.
  3. Open the scanner lid.
  4. Moisten a soft cloth or sponge with nonabrasive glass cleaner. Gently wipe the glass and the white plastic backing on the underside of the scanner lid.
    CAUTION:Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product. These substances can damage the product. Do not place liquids directly on the glass or plastic parts. They can seep into and damage the product.
    Figure 4: Scanner glass and the white plastic backing
    Image:  Scanner glass and white plastic backing
  5. Dry the glass and white plastic backing under the lid with a chamois or a cellulose sponge to prevent spotting.
    CAUTION:Do not use paper-based wipes or tissues. They can scratch the glass and leave fiber residue.
  6. Reconnect the power cord to the rear of the product, and then press the power switch to turn on the product.
  7. Try to copy the test page again.
  • If the copy is normal, continue to the next step.
  • If the copy has vertical lines, the scanner glass might be scratched, or the print cartridge might be damaged. Skip to Solution two: Replace the print cartridge .

Step four: Reset the product

  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
If the issue persists after you complete these steps, skip to Solution three: Service the product .

Solution two: Replace the print cartridge

If after you have completed the above solutions you are still experiencing print quality issues, you might have a damaged, empty or incompatible print cartridge.
NOTE:HP recommends that you use genuine HP cartridges. Genuine HP cartridges are designed and tested with HP printers to help you easily produce great results, time after time. HP cannot guarantee the quality or reliability of non-HP supplies. Warranty does not cover product service or repairs required from the use of a non-HP ink or toner supply. HP recommends that you make sure that you are using genuine HP cartridges before you continue.

Step one: Check print cartridge compatibility

Which cartridges you use might depend on your country/region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
NOTE:For the United States only, go to the HP Home & Home Office Store .
Genuine HP cartridges can also be purchased from other retailers.

Step two: Replace the print cartridge

Follow these steps to replace the print cartridge.
CAUTION:If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
  1. Open the print cartridge door, and then remove the old print cartridge.
    Figure 5: Remove the old print cartridge
    Illustration: Open door and remove old print cartridge.
  2. Remove the new print cartridge from the bag.
    CAUTION:To prevent damage to the print cartridge, hold the print cartridge at each end.
  3. Pull the tab and completely remove the tape from the print cartridge. Put the tab in the print cartridge box to return for recycling.
    Figure 6: Pull the tab to remove tape from cartridge and recycle the tab
    Illustration: Pull the tab to remove the tape
from the print cartridge and recycle the tab.
  4. Gently rock the print cartridge from front to back to distribute the toner evenly.
    Figure 7: Gently rock the print cartridge
    Illustration: Gently rock the print cartridge from front to back
to distribute the toner evenly.
  5. Insert the print cartridge into the product, and then close the print cartridge door.
    Figure 8: Insert the print cartridge
    Illustration: Insert the print cartridge into the product, and then close the print cartridge door.
  6. Recycle the old print cartridge. See the recycling information inside the print cartridge box.

Step three: Print another test page

Follow these steps to print another test page.
  1. On the product control panel, press the Setup button ().
  2. Press the Right Arrow button to select the Reports menu, and then press the OK button.
  3. Press the Right Arrow button to select the Demo Page, and then press the OK button.

Step four: Copy the test page

To check if these steps resolved the issue, copy the test page.
  1. Place the test page face down on the scanner glass.
    Figure 9: Place the test page face down on the scanner glass
    Image:  Place the test page face down on the scanner glass.
  2. Press the Start Copy button to copy the test page ( ).
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, see the next solution.

Solution three: Service the product

If the issue persists after you complete these steps, the scanner glass might be scratched or the product might be damaged.
Contacting HP for service in all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, Contact HP to obtain service.
  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).
HP LaserJet Pro M1536dnf Multifunction Printer

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