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HP Officejet 7130xi All-in-One Printer support

No Printhead or Bad Printhead Error Messages

  • PrintPrint

Problem

The printer will not print. The front panel display on the unit shows one of the following error messages. These messages are specific to the HP Officejet D series, the HP Officejet 7100 series, and the HP cp1160 series printers.
  • No PrintHead...Will Damage the product...Insert [icon or icons shown in the figure below] printhead now
  • Bad PrintHead… Replace [icon or icons shown in the figure below] printhead... Press Enter (or Resume for the HP cp1160) to continue
Figure 1: Printhead icons

Solution

Follow the steps below to solve the problem.

Step 1 - Determine the problem printheads

The No Printhead and Bad Printhead error messages indicate printheads by displaying an icon. These icons mark the printheads and slots in the printhead holder. See the illustration below.
Figure 2: Printheads and printhead holder icons
The error message can indicate only one printhead at a time. Follow the steps below to find all the failed printheads:
  1. Write down the icon indicated in the error message.
  2. Press the Enter (or Resume for the HP cp1160) button.
  3. If the display indicates that another printhead is faulty, write the new icon down and then press Enter (or Resume for the HP cp1160) again. Repeat these steps until the display shows the date and time rather than an error message.

Step 2 - Remove the Problem Printheads

CAUTION:Do not touch the printhead tower. Do not remove the printhead handle. Keep printheads out of the reach of children.
Figure 3: HP 14 printhead
1 - Handle
2 - Tower
  1. Make sure the unit is plugged in and the power is turned on.
  2. Open the print carriage access door by lifting the handle until the door locks in place. The print carriage moves to the center.
  3. Wait two or three seconds, then unplug the power cord.
  4. Open the printhead latch. See the illustration below.
    Figure 4: Open the printhead latch
  5. Remove each problem printhead by lifting the printhead handle and pulling up. See the illustration below.
    Figure 5: Remove the printhead

Step 3 - Inspect the problem printheads

A common cause of failure for new printheads is tape on the contacts and nozzles.
  • The illustration below shows tape on the nozzles. In this example, the person who installed the cartridge removed the tab from the tape, but did not peel the tape itself off.
    Figure 6: Tape on contacts
  • The illustration below shows the tape being removed correctly. If there is any tape on the nozzles, remove it.
    Figure 7: Remove tape

Step 4 - Gather cleaning materials

Gather the following materials:
  • Five or six cotton swabs, or any clean, soft, lint-free material that will not come apart or leave fibers behind when wet.
  • Enough distilled, filtered, or bottled water to moisten the swabs. Avoid using tap water, which could contain damaging contaminants.
  • Sheets of paper or paper towels to rest the printheads on during cleaning.

Step 5 - Clean the printhead contacts

NOTE:Clean the printheads only as a last resort before replacing them.
  1. Wipe the printhead contacts with a dry cotton swab (or another clean, soft, lint-free material).
  2. If some residue remains, slightly moisten the swab with distilled, filtered, or bottled water and continue wiping until the contacts are clean. See the illustrations below.
  3. After cleaning, place the printheads on a paper towel.
Figure 8: Dirty contacts
Figure 9: Clean contacts

Step 6 - Clean the contacts in the problem printhead holder

Clean the contact points in the problem printhead holder inside the printer with a dampened cotton swab. See the illustration below.
Figure 10: Clean the printhead holder contacts

Step 7 - Reset the internal error state

NOTE:This step must be performed before the printheads are re-installed.
  1. Close the printhead chute.
  2. Close the access door.
  3. Plug the power cord back in.
  4. Turn on the power. The front panel should read No Printhead. Will damage Product. Insert [color name] [icon] printhead now.
    NOTE:The carriage may make a grinding noise when you turn the power on. This noise is normal.
  5. Open the print carriage access door by lifting the handle until the door locks in place. The print carriage moves to the center.
  6. Wait two or three seconds, then unplug the power cord.
  7. Open the printhead latch.
Before re-inserting the printheads, make sure all the electrical contacts have had at least five minutes to dry.

Step 8 - Insert the printheads

  1. Place each printhead in its slot in the printhead carriage. The colored shape on the top of the printhead should match the colored shape on the proper slot on the printhead carriage.
  2. Press down firmly and evenly on both the front and back of the printhead, as shown in the illustration below. Proper seating is essential to making good electrical contact.
Figure 11: Seat the printhead

Step 9 - Close and check the printer

  1. Close the printhead carriage latch and make sure the loops catch the hooks. See the illustration below.
    Figure 12: Loops catch hooks
  2. Snap the latch into place.
  3. Plug in the power cord.
  4. Close the print carriage access door.
  5. Turn on the power.
  6. If the error clears, a message to align the printheads may appear on the HP Officejet D and HP Officejet 7100. Press Enter to align.
  7. If the error persists, replace the indicated printheads.
HP Officejet 7130xi All-in-One Printer

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