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Compaq Presario CQ5810 Desktop PC support

Windows Dial-up Networking Error Codes

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This document applies to Windows.
This document lists dial-up networking (DUN) and Remote Access Service (RAS) error codes, and provides a brief description of each code.
NOTE:This document does not provide solutions for these error codes. Restarting your computer, and removing and reinstalling the modem from Device Manager might fix most of these errors.
Figure 1: Example of Error
Image of the Error 680 message.
Figure 2: Example of Error
Image of the Error 633 message.
Networking error codes
Error codesDescription
14 The connection was deleted or reconnected.
600 An operation is pending. The modem's setting might have changed without restarting Windows.
601 The port handle is invalid. A modem's setting might have changed without restarting Windows.
602 The port is already open. Another program is using the modem.
603 The buffer settings (space allowed in your computer for accessing the modem) are too small. A modem's setting might have changed without restarting Windows.
604 Wrong information specified. The modem's serial port might have changed.
605 Cannot set port information. The modem's serial port might have changed.
606 The port is not connected. A modem's setting might have changed without restarting Windows.
607 The event is invalid. A modem's setting might have changed without restarting Windows.
608 The device does not exist. The modem's serial port might have changed.
609 The device type does not exist.
610 The buffer is invalid. A modem's setting might have changed without restarting Windows.
611 The route is not available. NetBIOS might not be configured or installed (NT network).
612 The route is not allocated. NetBIOS might not be configured or installed (NT network).
613 Invalid compression specified. A modem's setting might have changed without restarting Windows.
614 Not enough space was allowed for your computer to access the modem. A modem's setting might have changed without restarting Windows.
615 The port was not found. The modem's serial port might have changed.
616 An asynchronous request is pending. A modem's setting might have changed without restarting Windows.
617 Disconnecting.
Error codesDescription
618 The port is not open. A modem's setting might have changed without restarting Windows.
619 The port is disconnected. The modem's serial port might have changed.
620 There are no endpoints. The modem's serial port might have changed.
621 Cannot open the phone book file. The file rasphone.pbk might be missing or corrupt (NT, XP only).
622 Cannot load the phone book file. The file rasphone.pbk might be missing or corrupt (NT, XP only).
623 Cannot find the phone book entry. The file rasphone.pbk might be missing or corrupt (NT, XP only).
624 Cannot write the phone book file. The file rasphone.pbk might be missing or corrupt (NT, XP only).
625 Invalid information found in the phone book. The file rasphone.pbk might be missing or corrupt (NT, XP only).
626 Cannot load a string. A modem's setting might have changed without restarting Windows.
Error codeDescription
627 Cannot find key.
628 The port was disconnected.
629 The port was disconnected by the remote computer. The most common reason for this error is a wrong password.
630 The port was disconnected due to hardware failure.
631 The port was disconnected by the user.
632 The structure size is incorrect. A modem's setting might have changed without restarting Windows.
633 The port is already in use or is not configured for Remote Access.

NOTE:This error is one of the more common errors that can usually be resolved by removing the dial-up modem name from Device Manager, restarting the PC, and then waiting for Windows Plug and Play process to find and reinstall the modem.
634 Cannot register your computer on the remote network. Another computer might already be logged on using the same logon.
635 Unknown error.
Error codesDescription
636 The wrong device is attached to the port. This means your modem might be set up incorrectly.
637 The string could not be converted. A modem's setting might have changed without restarting Windows.
638 The request has timed out. A modem's setting might have changed without restarting Windows.
639 No asynchronous net available.
640 A NetBIOS error has occurred. Connection speed might be too fast for line quality.
641 The server cannot allocate NetBIOS resources needed to support the client.
642 One of your NetBIOS names is already registered on the remote network. Another computer might already be logged on using the same logon.
643 A network adapter at the server failed.
644 You will not receive network message popups.
645 Internal authentication error. Require encrypted password might be set in Server Types. Hand-held device linking software might be active.
646 The account is not permitted to log on at this time of day.
647 The account is disabled.
648 The password has expired.
649 The account does not have Remote Access permission.
650 The Remote Access server is not responding.
651 Your modem (or other connecting device) has reported an error. Modem might have been installed with a wrong .inf file.
652 Unrecognized response from the device. Modem might have been installed with a wrong .inf file.
653 A macro required by the device was not found in the device .inf file section.
654 A command or response in the device .inf file section refers to an undefined macro.
Error codesDescription
655 The <message> macro was not found in the device .inf file section.
656 The <defaultoff> macro in the device .inf file section contains an undefined macro.
657 The device .inf file could not be opened.
658 The device name in the device .inf or media .INI file is too long.
659 The media .INI file refers to an unknown device name.
660 The device .inf file contains no responses for the command.
661 The device .inf file is missing a command.
662 Attempted to set a macro not listed in device .inf file section.
663 The media .INI file refers to an unknown device type.
664 Cannot allocate memory. Shut down some programs or applications and try again.
665 The port is not configured for Remote Access.
666 Your modem (or other connecting device) is not functioning.
667 Cannot read the media .INI file.
668 The connection dropped. Try dialing in again.
669 The usage parameter in the media .INI file is invalid.
670 Cannot read the section name from the media .INI file.
671 Cannot read the device type from the media .INI file.
672 Cannot read the device name from the media .INI file.
673 Cannot read the usage from the media .INI file.
Error codesDescription
674 Cannot read the maximum connection BPS rate from the media .INI file.
675 Cannot read the maximum carrier BPS rate from the media .INI file.
676 The line is busy. Try dialing again.
677 A person answered, rather than a modem. Check to be sure that your number leads to an ISP, not a telephone number.
678 There is no answer.
679 Cannot detect carrier. This could be a problem with your ISP.
680 There is no dial tone. Check your phone for unheard messages.
681 General error reported by device. Check to make sure your modem is working.
682 ERROR WRITING SECTIONNAME.
683 ERROR WRITING DEVICETYPE.
684 ERROR WRITING DEVICENAME.
685 ERROR WRITING MAXCONNECTBPS.
686 ERROR WRITING MAXCARRIERBPS.
687 ERROR WRITING USAGE.
688 ERROR WRITING DEFAULTOFF.
689 ERROR READING DEFAULTOFF.
690 ERROR EMPTY INI FILE.
691 Access denied because username and/or password are invalid on the domain. Check to make sure you entered your username and/or password correctly.
692 Hardware failure in port or attached device.
693 ERROR NOT BINARY MACRO.
Error codesDescription
694 ERROR DCB NOT FOUND.
695 ERROR STATE MACHINES NOT STARTED.
696 ERROR STATE MACHINES ALREADY STARTED.
697 ERROR PARTIAL RESPONSE LOOPING.
698 A response keyname in the device .inf file is not in the expected format.
699 The device response caused buffer overflow.
700 The expanded command in the device .inf file is too long.
701 The device moved to a bps rate not supported by the COM driver.
702 Device response received when none expected.
703 ERROR INTERACTIVE MODE.
704 ERROR BAD CALLBACK NUMBER.
705 ERROR INVALID AUTH STATE.
706 ERROR WRITING INITBPS.
707 X.25 diagnostic indication.
708 The account has expired.
709 Error changing password.
710 Serial overrun errors were detected while communicating with your modem.
711 RasMan initialization failure. Check the event log.
712 Biplex port is initializing. Wait a few seconds and redial.
713 No active ISDN lines are available.
Error codesDescription
714 Not enough ISDN channels are available to make the call.
715 Too many errors occurred because of poor phone line quality. This means your phone line might have static.
716 The Remote Access IP configuration is not usable.
717 No IP addresses are available in the static pool of Remote Access IP addresses.
718 PPP timeout.
719 PPP terminated by remote computer.
720 No PPP control protocols configured.
721 Remote PPP peer is not responding.
722 The PPP packet is invalid.
723 The phone number, including pre and suf, is too long.
724 The IPX protocol cannot dial-out on the port because the computer is an IPX router.
725 The IPX protocol cannot dial-in on the port because the IPX router is not installed.
726 The IPX protocol cannot be used for dial-out on more than one port at a time.
727 Cannot access TCPCFG.DLL.
728 Cannot find an IP adapter bound to Remote Access.
729 SLIP cannot be used unless the IP protocol is installed.
730 Computer registration is not complete.
731 The protocol is not configured.
732 The PPP negotiation is not converging.
733 The PPP control protocol for this network protocol is not available on the server.
Error codesDescription
734 The PPP link control protocol terminated.
735 The server rejected the requested address.
736 The remote computer terminated the control protocol.
737 Loopback detected.
738 The server did not assign an address, therefore, the modem cannot dial in.
Error codesDescription
739The remote server cannot use the Windows NT encrypted password.
740 The TAPI devices configured for Remote Access failed to initialize or were not installed correctly.
741 The local computer does not support encryption.
742 The remote server does not support encryption.
743 The remote server requires encryption.
744 Cannot use the IPX net number assigned by the remote server. Check the event log.
745 A file needed to dial-up is missing.
752 A syntax error was encountered while processing a script.
753 Connection could not be disconnected, created by multiple protocol router.
754 Could not find multilink bundle.
755 Cannot dial due to custom dialer.
756 Connection is already being dialed (probably be another process).
757 Remote Access cannot automatically start. See event log.
758 ICS is already enabled.
760 Enabling routing capabilities failed.
Error codesDescription
761 Enabling of ICS failed.
763 ICS failed due to more than one LAN connection to share at the same time.
764 No smart card reader installed.
765 ICS cannot be enabled. LAN address already exists (automatic addressing).
766 No certificate.
767 ICS cannot be enabled. More than one of the same IP Addresses exist on the same private LAN. Reconfigure the LAN so that only unique IPs are used.
768 Encryption process failed.
769 Destination not reachable.
770 Remote computer rejected this connection attempt.
771 Network busy.
772 Remote hardware is incapable of handling connection request.
773 Destination number changed.
774 Temporary failure.
775 Call blocked by remote computer.
776 Remote hardware is using do-not-disturb feature.
777 Remote modem out of service.
778 Unable to verify the server's identity.
779 Connection requires a smart card. Enable smart card.
780 Attempted function not valid on this type of connection.
781 No valid certificate found for encryption.
Error codesDescription
782 Network Address Translation (NAT) installed as the routing protocol. Remove before attempting to enable ICS.
783 ICS cannot be enabled. LAN selected as private network disconnected or not present.
784 User name is different than that required by the smart card.
785 Connection not configured for smart card. Enable this from connection's properties.
786 L2TP connection failed. No valid computer certificate.
787 L2TP connection failed. Security could not authenticate remote computer.
788 L2TP connection failed. Security and remote computer unable to establish parameters.
789 L2TP connection failed. Security encountered processing error with remote computer.
790 L2TP connection failed. Certificate validation failed at the remote computer.
791 L2TP connection failed. Security policy not found.
792 L2TP connection failed. Security negotiation timed out.
793 L2TP connection failed. Error during Security negotiation.
794 Framed Protocol RADIUS is not PPP.
795 Tunnel Type RADIUS not correct.
796 Service Type RADIUS is neither Framed nor Callback Framed.
797 Modem not found or busy.
798 Certificate that uses Extensible Authentication Protocol not found.
799 ICS cannot be enabled. IP address conflict. Ensure that only the host computer uses IP 192.168.0.1
800 VPN server unavailable, unreachable, or is not configured for this connection.
995 Operation aborted.
Error codesDescription
1382 Max length exceeded.
1793 Account expired.
2250 Network connection does not exist.
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