Jump to content

HP Pavilion dv6-6110sg Entertainment Notebook PC support

Computer Does Not Start and Emits an LED or Beep Code

  • PrintPrint
This document pertains to HP and Compaq Desktop computers.
If your computer makes one or two short beeps before starting, this is normal and your computer is telling you that BIOS startup was successful. If your computer beeps and does not start, a more serious hardware issue is likely occurring. This support document contains information that can help you learn more about the issue and how to resolve the problem.

What to do when beep codes occur

An LED or beep code usually means a basic function was unable to start. A basic function might be reading memory, displaying video, or being able to send information to a hard drive. The most common problems that cause LED and beep codes are memory and heat-related failures caused by a build-up of dust in critical cooling areas.
Use the following steps when your computer emits an LED code or beep code:

Step 1: Remove dust from cooling areas

If your computer is new and has never been used before, you can skip this step.
Over time, dust can collect in the cooling vents of your computer. Too much dust can block airflow, causing sensitive components to overheat and fail. Before troubleshooting for startup codes, it is important to remove any dust that may have accumulated.
While wearing eye protection, use canned air or the end of a vacuum cleaner to remove dust from vents, preferrably outdoors.
Figure 1: Vacumming dust from air vents
End of vacuum cleaner nozzle over side panel vent

Step 2: Perform a power reset

If your computer does not start, first reset all power to device. Hopefully, the problem is temporary and can be fixed by performing the following steps:
  1. Disconnect all peripheral devices such as printers, USB storage devices and media cards.
  2. Disconnect the power cord from the computer.
  3. Press and hold the power button for at least 15 seconds until the power LED on the power supply is off.
  4. Reconnect the power cord, and press the Power button .
  5. Listen for sounds of drives and fans turning.
  6. If the computer still fails to start and emits beeping sounds, continue to the next section.

Step 3: Write down the LED condition or beep code

Use the following steps to write down the error conditions onto a piece of paper.
  1. Press the power button to turn on the computer.
  2. Look at the Power button on your computer's case and note its condition. If the light blinks, count the number of times it blinks between pauses.
  3. Listen to your computer for any loud beeping noises. If your computer makes a beeping noise, note the type and number of beeps between pauses. For example: two long beeps followed by one short beep.
  4. On a piece of paper, write down what you have noted to remember the error when doing the next steps.
NOTE:Boot or post codes have changed over time. Earlier computers use a series of beeps. The number and type of beeps depend on the age of the computer as well as the manufacturer of the motherboard and BIOS. With the development of the Extensible Firmware Interface (EFI) environment, many HP Pavilion and Compaq Presario computers built in 2011 or later can use blinking LEDS to identify hardware component reporting an error during startup. These codes are not valid for earlier models.

Step 4: Match the code to a suspected hardware component

Consult the Beep code descriptions section in this support document to try and find the component that is having a problem. You can use this information in the next step when performing the troubleshooting. Or, in the event your computer requires service, you can use this code and information when talking with the service personell.

Step 5: Isolate and fix the problem

HP recommends that these steps be performed only by someone with experience in working on computer hardware. Incorrectly handling sensitive internal components can further damage the computer and can introduce the risk of personal injury.
WARNING:Using the correct environment for working on computers (ESD precautions and tools), use the following steps to isolate and fix the problem:
  1. Turn on the computer.
  2. Check the system fan and power cable:
    1. Turn off the computer by holding the power button for five seconds.
    2. Disconnect the power cord and then disconnect all external cords from the computer.
    3. Remove the side panel to open the computer.
    4. If the system fan was not spinning, make sure the system fan power cable is connected to the correct pins on the motherboard. Replace the fan if it was making excessive noise or was not spinning.
      If you had to plug in or replace the fan, replace the side panel, plug in the power cord and turn on the computer. If the beeps continue, continue to the next step.
  3. Disconnect the power cord and remove the side panel and perform each of the following tasks, in order, until the beeping stops:
    Before starting each task, unplug the power cord and remove the side panel.
    After completing a task, replace the side panel, connect the power cord, turn on the computer, and listen for a beep code.
    NOTE:If removing or disconnecting a hardware component prevents the beep code, that component is probably causing the problem. However, a failed motherboard might produce beep codes associated with a component other than the motherboard.
    Clean internal cooling components that have become clogged with dust. If beeping continues, continue to the next step.
    Remove a memory module.
    If the computer stops beeping, the memory module might be bad, is the wrong type of memory for the motherboard, or was not fully seated or connected. Reinsert the memory into the socket to see if a connection was the problem; otherwise replace the module.
    Remove each memory module, replacing the one that was previously removed. If beeping continues after checking all the memory modules, continue to the next step.
    If the computer has a graphics adapter, remove it.
    If the beep code changes or continues with the same beep pattern after removing the graphics adapter, the adapter might still be good. Reseat the graphics adapter into its socket and continue to the next step.
    If the beep code goes away, the graphics adapter might be bad. Try reseating the graphics adapter, making sure it is fully locked into the connector on the motherboard. If problems continue, replace the adapter.
    Remove a PCI card.
    If the beep code goes away, the card might be bad. Try reseating the card into its connector on the motherboard. If problems continue, replace the card.
    Remove each PCI card, replacing the one that was previously removed. After checking all cards, if beeping continues, continue to the next step.
    Disconnect each hard drive and CD or DVD drive cable (IDE and ATA) from the motherboard socket. Disconnect each drive cable, replacing the one that was previously disconnected, until all cables have been checked.
    If the beep code goes away, the cable or socket is probably bad. Look for bent pins inside the IDE socket on the motherboard and straighten any bent pins. Try reseating the cables into the connectors. If problems continue, the drive itself might be bad and might need replacing.
    After checking all connections, if beeping continues, continue to the next step.
    At this point, the problem is probably the motherboard or processor. Make sure any jumpers on the motherboard have not fallen off their pins and into the case. Make sure jumpers are set correctly. Otherwise, have the computer serviced by HP or by a qualified service center.

Beep and LED code descriptions

Beep code tables are provided in the following sections of this document to help you isolate and understand the issue. This might reduce the time required to solve the problem. Read one of the following sections.
On some computers, the motherboard can flash or change the color of lights on the outside of the case, such as the power button LED and the hard drive activity LED. For computers that support this technology, lights blink and and provide a beep to indicate a failure condition.
LED and beep conditionDescription
Power button LED blinks 4 times with 4 beepsPower Supply
Power button LED blinks 5 times with 5 beepsMemory
Power button LED blinks 6 times with 6 beepsVideo Card or Graphics
Power button LED blinks 7 times with 7 beepsMotherboard or System Board failure
Power button LED blinks 8 times with 8 beepsBIOS or CMOS problem (ROM)
Example of LED conditions: click a menu item to view the condition
The following beep codes are common to many HP and Compaq desktop computers. Use these codes before referring to the other codes when they occur.
1 short beep and 1 long beepMemory problem
2 short beeps and 1 long beep (repeats 5 times)Unable to initialize video or video card required but not installed
3 short beeps and 1 long beepCPU configuration error or CPU type is not compatible
The following beep codes are common to many HP and Compaq desktop computers that can occur while restoring, flashing or updating the BIOS :
1 short beepLegacy floppy drive or CD/DVD drive not detected
2 short beepsFloppy diskette or compact disc not detected
3 short beepsUnable to start flashing (such as when missing a utility or BIOS image)
4 short beepsFlashing failed (checksum error, corrupted image, etc.)
5 short beepsBIOS recovery successful
The following AMI beep codes can occur when there is a problem during the attempt of a normal system startup. You can use these codes to help troubleshoot issues related to system startup. When troubleshooting further, please refer to the section What to do when beep codes occur .
NOTE:The following codes can vary depending on BIOS version.
1Memory timing failure
2 Memory parity error
3Memory read or write failure
4, 5, 6, 7Fatal errors related to the operation of critical motherboard components - such as the CPU.
8 Video memory
The following table lists AMI beep codes that can occur when attempting to flash or recover the BIOS. You can use these codes to help troubleshoot problems related to system startup or flashing BIOS memory (such as in BIOS upgrades).
NOTE:The following codes can vary depending on BIOS version.
Number of beeps Post code
1 No media detected
2ROM file not found in root directory
3Insert next media volume
4 Flash Programming successful
5Failure while reading file
7Flash EPROM not detected
10 Failure while erasing flash memory
11 Flash program error
12 Problem with ROM file size
13ROM image does not match BIOS requirements
Most Award post codes are displayed to screen. If a beep code occurs the problem is likely occurring before the system can display video (check the video card or memory).
NOTE:The following codes can vary depending on BIOS version.
1 short beepPOST process completed successfully - normal startup
1 long beep followed by 2 or 3 short beepsUnable to initialize video (to display the post code)
Continuous beeping without pause Serious system related issue such as CPU overheating
Other beep conditionsMemory errors.
You can use these codes to help troubleshoot issues related to system startup or flashing BIOS memory (such as in BIOS upgrades). When troubleshooting further, please refer to the section What to do when beep codes occur .
Four series of beeps indicate a fatal error; that is, a problem exists which prevents the computer from starting. For example, there might be two beeps, a short pause, one beep, a short pause, one beep, a short pause, and then three beeps; this is represented as 2-1-1-3 in the chart below.
NOTE:The following codes can vary depending on BIOS version.
BeepsPost Code Description of failure
One short beep 0 POST process completed successfully - normal startup
1-1-1-3 02h Verify real mode
1-1-2-1 04h Get CPU type
1-1-2-3 06h Initialize system hardware
1-1-3-1 08h Initialize chipset registers with initial POST values
1-1-3-2 09h Set in POST flag
1-1-3-3 0Ah Initialize CPU registers
1-1-4-1 0Ch Initialize cache to initial POST values
1-1-4-3 0Eh Initialize I/O
1-2-1-1 10h Initialize Power Management
1-2-1-2 11h Load alternate registers with initial POST values
1-2-1-3 12h Jump to UserPatch0
1-2-2-1 14h Initialize keyboard controller
1-2-2-3 16h BIOS ROM checksum
1-2-3-1 18h 8254 timer initialization
1-2-3-3 1Ah 8237 DMA controller initialization
1-2-4-1 1Ch Reset Programmable Interrupt Controller
1-3-1-1 20h Test DRAM refresh
1-3-1-3 22h Test 8742 Keyboard Controller
1-3-2-1 24h Set ES segment register to 4 GB
1-3-3-1 28h Autosize DRAM
1-3-3-3 2Ah Clear 512K base RAM
1-3-4-1 2Ch Test 512 base address lines
1-3-4-3 2Eh Test 512K base memory
1-4-1-3 32h Test CPU bus-clock frequency
1-4-2-1 34h CMOS RAM read/write failure
1-4-2-4 37h Reinitialize the chipset
1-4-3-1 38h Shadow system BIOS ROM
1-4-3-2 39h Reinitialize the cache
1-4-3-3 3Ah Autosize cache
1-4-4-1 3Ch Configure advanced chipset registers
1-4-4-2 3Dh Load alternate registers with CMOS values
2-1-1-1 40h Set Initial CPU speed
2-1-1-3 42hs Initialize interrupt vector
2-1-2-1 44h Initialize BIOS interrupts
2-1-2-3 46h Check ROM copyright notice
2-1-2-4 47h Initialize manager for PCI Options ROMs
2-1-3-1 48h Check video configuration against CMOS
2-1-3-2 49h Initialize PCI bus and devices
2-1-3-3 4Ah Initialize all video adapters in system
2-1-4-1 4Ch Shadow video BIOS ROM
2-1-4-3 4Eh Display copyright notice
2-2-1-1 50h Display CPU type and speed
2-2-1-3 52h Test keyboard
2-2-2-1 54h Set key click if enabled
2-2-2-3 56h Enable keyboard
2-2-3-1 58h Test for unexpected interrupts
2-2-3-3 5Ah Display prompt "Press F2 to enter SETUP"
2-2-4-1 5Ch Test RAM between 512 and 640k
2-3-1-1 60h Test expanded memory
2-3-1-3 62h Test extended memory address lines
2-3-2-1 64h Jump to UserPatch1
2-3-2-3 66h Configure advanced cache registers
2-3-3-1 68h Enable external and CPU caches
2-3-3-2 69h Initialize SMI handler
2-3-3-3 6Ah Display external cache size
2-3-4-1 6Ch Display shadow message
2-3-4-3 6Eh Display non-disposable segments
2-4-1-1 70h Display error messages
2-4-1-3 72h Check for configuration errors
2-4-2-1 74h Test real-time clock
2-4-2-3 76h Check for keyboard errors
2-4-4-1 7Ch Set up hardware interrupts vectors
2-4-4-3 7Eh Test coprocessor if present
3-1-1-1 80h Disable onboard I/O ports
3-1-1-3 82h Detect and install external RS232 ports
3-1-2-1 84h Detect and install external parallel ports
3-1-2-3 86h Re-initialize onboard I/O ports
3-1-3-1 88h Initialize BIOS data area
3-1-3-3 8Ah Initialize extended BIOS data area
3-1-4-1 8Ch Initialize floppy controller
3-2-1-1 90h Initialize hard-disk controller
3-2-1-2 91h Initialize local-bus hard-disk controller
3-2-1-3 92h Jump to UserPatch2
3-2-2-1 94h Disable A20 address line
3-2-2-3 96h Clear huge ES segment register
3-2-3-1 98h Search for option ROMs
3-2-3-3 9Ah Shadow option ROMs
3-2-4-1 9Ch Set up Power Management
3-2-4-3 9Eh Enable hardware interrupts
3-3-1-1 A0h Set time of day
3-3-1-3 A2h Check key lock
3-3-3-1 A8h Erase F2 prompt
3-3-3-3 Aah Scan for F2 key stroke
3-3-4-1 AChP Enter SETUP
3-3-4-3 Aeh Clear in-POST flag
3-4-1-1 B0h Check for errors
3-4-1-3 B2h POST done--prepare to boot operating system
3-4-2-1 B4h One beep
3-4-2-3 B6h Check password (optional)
3-4-3-1 B8h Clear global descriptor table
3-4-4-1 BCh Clear parity checkers
3-4-4-3 Beh Clear screen (optional)
3-4-4-4 BFh Check virus and backup reminders
4-1-1-1 C0h Try to boot with INT 19
4-2-1-1 D0h Interrupt handler error
4-2-1-3 D2h Unknown interrupt error
4-2-2-1 D4h Pending interrupt error
4-2-2-3 D6h Initialize option ROM error
4-2-3-1 D8h Shutdown error
4-2-3-3 Dah Extended Block Move
4-2-4-1 DCh Shutdown error
4-2-4-3 Deh Keyboard Controller Failure
4-3-1-3 E2h Initialize the chipset
4-3-1-4 E3h Initialize refresh counter
4-3-2-1 E4h Check for Forced Flash
4-3-2-2 E5h Check HW status of ROM
4-3-2-3 E6h BIOS ROM is OK
4-3-2-4 E7h Do a complete RAM test
4-3-3-1 E8h Do OEM initialization
4-3-3-2 E9h Initialize interrupt controller
4-3-3-3 Eah Read in bootstrap code
4-3-3-4 Ebh Initialize all vectors
4-3-4-1 Ech Boot the Flash program
4-3-4-2 Edh Initialize the boot device
4-3-4-3 Eeh Boot code was read OK

Testing memory

If the computer can access part of the memory, it may be possible to access the BIOS Setup Utility display and perform a memory self test to identify other memory issues. If the computer cannot boot to the BIOS Utility, try removing and reseating the memory and the hard drive, and then repeat the following steps to perform the memory self test.
  1. Plug the AC adapter into the computer.
  2. Turn off the computer.
  3. Press the Power button to start the computer and repeatedly press the f10 key to enter the BIOS Setup menu.
  4. In the BIOS Setup Utility, use the Right Arrow or Left Arrow keys to navigate through the menu selection to locate the Diagnostics .
  5. Use the Down Arrow or Up Arrow keys to select Memory Test .
  6. Press Enter , and then Yes to perform memory test.
  7. After test completes, press f10 key to Save and Exit , and then press Enter key to Exit Saving Changes .
If the test fails, one or more of the memory modules may not be seated properly. Check for and reseat loose memory modules.

Finding service

Many of the problems associated with LED or beep codes require service or parts replacement. To find an HP authorized service provide, go to www.hp.com/go/support .
HP Pavilion dv6-6110sg Entertainment Notebook PC

More for this product

HP Support forums

Find solutions and collaborate with others on the HP Support Forum