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Problems Printing from the Internet

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Introduction

The Web page does not print as expected. Any of the following might occur when attempting to print either text or graphics:
  • Part of the printout is cut off.
  • The product does not respond.
  • The product ejects a blank page.
  • The printout does not match the screen.
Printing from a Web browser (a software program that is used to gain access to the Internet) is often problematic, because most Web pages are designed to be viewed rather than printed. Creating a successful printed image depends on the way the page is constructed and the settings within the Web browser. In most cases, these problems have nothing to do with the product itself.
This document contains a number of approaches to correct Internet printing problems. However, the print capabilities might be limited by the browser or by page design, and often cannot be corrected.
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Make sure that the product functions correctly

First, make sure that the product prints correctly by following the steps below:
  1. Print a self-test page from the product front panel, or from the product software. Make sure that the black ink and the color inks (on a color product) appear on the test page. If the self-test page does not print correctly, a problem might exist with the product.
  2. Print from several programs to determine if the problem exists only in the Web-browser program.
  • If either of the two tests for product functionality fail, click Contact HP ( ) on this page for more support options.
  • If the product is working correctly, review the remainder of this document for ways to improve Internet printing.
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Issue: Only the banners or headers print

Usually, when only the banners or headers of a Web page print, the issue results from the way that the page was created. Many Web pages are created in a "Frames" method that divides the screen into multiple windows.
  • First, click inside the portion of the page that contains the information that you want to print and then select the print option. The page should print correctly. For Internet Explorer users, click File and then click Print to see the options that determine what portion of the page is printed.
  • Change the Encoding setting in Internet Explorer by following these steps:
    1. From within Internet Explorer, click View .
    2. Click Encoding .
    3. Check the Encoding settings:
      • If Auto Select I selected, click the option to remove the check mark.
      • If Western European Windows is not selected, select it now.
  • Another possible cause is that the system resources are low. Close some programs and then try printing again. If the print job is still not successful, restart the computer and try again.
  • If the previous two suggestions do not resolve the issue, try printing a different Web page. If printing a different Web page fails, try printing from another program to make sure that the product functions correctly. If printing from other software program works correctly, the configuration of the Web browser might be incorrect. Contact the Web-browser manufacturer for assistance, if necessary.
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Issue: Part of the page is missing

When part of the page is missing, or "clipped," the issue usually relates to the way the Web page was constructed. Web pages are designed to be viewed at a certain screen resolution. If the resolution of the computer display is lower than the resolution that the Web page was created for, the whole screen might not appear on the printed output. Web pages are not broken into pages with page breaks, so the pages might not break correctly. Web pages that are constructed with "frames" might be the cause of this issue.
  • Check to see if an option exists for a printable or "printer friendly" version of the page. This generally appears as a hyperlink somewhere on the page. Selecting this option opens a version of the page that should permit printing of the entire page.
  • Check the Page Setup settings for the Web browser. Make sure that the margin settings are greater than or equal to minimum printable region margins for the product. Also check the page Size and Layout tabs to make sure that the settings match the loaded paper size. The margins vary slightly between products, but as a general rule the settings should show at least the following measurements:
Side marginTop margin Bottom margin
6.3 mm (0.25 inch) 6.3 mm (0.25 inch) 19 mm (0.75 inch)
To check the Page Setup in Microsoft Internet Explorer:
  1. Click File .
  2. If all of the options do not display, click the double-down arrows at the bottom of the menu to reveal all of the available options.
  3. Click Page Setup .
  4. Review the information on the Margins and Paper Size tabs. Make any necessary changes to the margins and paper size.
  5. Click OK to save the changes.
  • Print by clicking File , and then clicking Print . Some browsers can scale the output to the loaded page size.
  • Try printing the page in landscape mode instead of portrait mode. This can be changed in Page Setup on the Paper Size tab.
  • Change the video settings to a higher resolution so that more of the page appears. For Windows users, right-click an empty portion of the first screen and select Properties . Click the Settings tab. Change the Screen area setting, and then click OK . Windows might prompt you to restart the computer. Try to resize the screen without restarting Windows. It might not be possible to resize the screen area to a larger size, depending on the capabilities of the video adapter that is installed in the computer. Consult the computer vendor for assistance if issues arise or if the settings revert to the original settings.
  • Some pages do not print correctly no matter what troubleshooting steps are taken. This occurs because of the way some Web pages are designed.
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Issue: The background prints, but is unwanted

Sometimes the background of the Web page prints and this might not be the preferred effect, particularly when dealing with solid background colors. This is controlled by a Web-browser setting, which can be turned off. The method for changing this setting, for the two main Web browsers that are in wide use, is listed below. The steps might vary slightly based on the browser version in use. Please review the browser Help files or contact the program vendor if a different Web browser is being used.

Microsoft Internet Explorer

  1. In Internet Explorer, click Tools, and then click Internet Options .
  2. Click the Advanced tab.
  3. Scroll down to the Printing section, and then click to clear the checkmark from Print Background Colors and Images .
  4. Click OK to save the changes, and then exit the settings.

Netscape Navigator

  1. Click File , and then click Page Setup .
  2. Click to clear the checkmark from Print Backgrounds , and then click OK .
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Issue: Nothing prints

  • Make sure that the correct print driver is selected. Print by clicking File and then clicking Print . The current selected product should be listed in the Print dialog box. Select the correct printer if the wrong one is selected.
  • Check the print driver Properties to make sure that they have not been set to offline.
  • Try printing from another program to make sure that the product is functioning correctly. If printing works from other programs, then a problem exists with the Web browser. Try the remaining steps, and then contact the browser vendor, if necessary.
  • Restart the computer and then try printing again. System resources might be low, or a task that is required to print might not be functioning. Restarting the computer should correct these issues.
  • Install a universal Microsoft printer driver that is compatible with the product, and then select the universal Microsoft printer driver to print from the Internet. To install a universal Microsoft printer driver, follow the steps below (these might vary slightly depending on the version of Windows in use):
    NOTA: The Windows disks or CD-ROM might be required to install a universal Microsoft printer driver.
  1. From the Windows desktop, click Start , click Settings , and then click Printers .
  2. Double-click Add Printer .
  3. Click Next on the first Add Printer Wizard window, if one opens in this version of Windows.
  4. If the option for Local or Network printer appears, click Local , and then click Next .
  5. Under the Manufacturers list, click HP . Under the Printers list, click the HP Deskjet 855c for newer models, or the HP Deskjet 550c printer driver for older models. Click Next .
  6. Click the LPT1: Printer Port for parallel installations, or the DOT4_00x port for USB installations, and then click Next .
  7. Click No so that the universal printer driver is not the default printer, and then click Next .
  8. When asked to print a test page, click No . Then, click Finish . Insert the Windows disk if prompted.
  9. Before using the universal driver, it might be necessary to shut down the product software. Do this by right-clicking the HP printer icon, next to the time in the lower right corner of the screen, and then click the Close option (or similar option).
  10. Print from the Web browser by clicking File , and then clicking Print .
  11. Select the Universal print driver in the Print dialog box before printing.
    NOTA: If the above steps do not work, it might be necessary to contact the vendor of the Internet browser software or seek additional assistance from the online service or Internet service provider (ISP).
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