This document covers the HP DVD Movie Writer capture driver not being properly installed. Normally, this happens when the HP DVD Movie Writer was attached to the computer before the software was installed. Typical symptoms of this problem are below:
The DVD recorder portion of the HP DVD Movie Writer is recognized by Windows (Figure 1, call-out 1).
The HP DVD Movie Writer uses standard Windows' drivers to communicate with the drive. Therefore, Windows will be able to address the drive successfully without any software installed. If recording software is installed, the drive can act as both a standard CD and DVD-ROM reader and will successfully be able to write to both recordable CD and DVD media.
The capture card portion of the HP DVD Movie Writer is not recognized by Windows (Figure 1, call-out 2)
If the HP DVD Movie Writer software and drivers were not installed before the HP DVD Movie Writer was attached to the computer, the capture portion of the drive may not have the appropriate drivers installed to allow the capture card to properly function. Windows will detect the HP DVD Movie Writer, but the HP Video Transfer Wizard and ShowBiz applications will not detect a video capture device is present. A reinstall of the software will not resolve the issue.
Figure 1: Device Manager with Failed Capture Card Driver Install
1 - DVD Writer Detected by Windows
2 - Capture Card Driver Failed to Install
To check device manager for these listings, perform the following.
In Windows XP, click Start
, then right-click My Computer
and select Properties
In Windows 2000, right-click My Computer
on the desktop and select Properties
Click the Hardware
Click the Device Manager
Check for the listings referred to in Figure 1. The next section will explain loading the drivers to correct the issue. If there are no yellow exclamation marks in device manager and the DVD Writer is recognized, the issue is not with the capture card driver, but may be another issue.
Loading the missing capture card drivers
If the capture card USB device driver has a yellow exclamation mark as shown in Figure 1, use the following steps to load the driver to recognize the capture card.
Insert the HP DVD Movie Writer installation CD and cancel out of the installation program.
If not already there, go to Device Manager
(instructions to get to Windows Device Manager are in the previous section).
From within Device Manager, double-click the USB Device
with the yellow exclamation mark.
Click the Reinstall Driver
The hardware update wizard should start. Accept the default Install the software automatically
option and select Next
Windows should automatically scan the install CD and load the appropriate drivers. If the automatic scan is not successful, specify the location and point to the \Drivers
directory on the install disc.
Once the hardware update wizard has loaded the drivers, click Finish
to close the wizard.
Verify the Device Manager capture card driver has been successfully loaded by checking within Device Manager under Sound, video and game controllers
for the HP DVD Movie Writer <model>
listing (see figure 2).
Figure 2: Sound, video and game controllers listing in Device Manager
ShowBiz and the HP Video Transfer wizard should now recognize the capture device.