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HP Photosmart C4270 All-in-One Printer support

Troubleshooting Memory Cards

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Introduction

This document describes memory cards supported by many HP products, and provides troubleshooting procedures to address a 'Card Not Recognized ' error message.

General information about sleep mode for Photosmart printers

  • A Photosmart product might enter sleep mode while it reads the memory card. The card reader LED light and the display screen might turn off, even though the product is still reading the card. To resolve this issue, press any button on the product control panel to reactivate the display.
  • When a photo on the memory card displays, it can be selected for editing or printing even if the card reader LED light continues to blink.
Click the plus sign () for more information.

CompactFlash memory card (CF card)

Figure 1: CompactFlash card front view
Image: CompactFlash memory card
    CompactFlash cards contain both memory chips and a controller. CompactFlash cards come in Type I (original) and Type II (thicker). Products that include a CompactFlash card reader slot support both types of cards.
    If you have trouble using your CompactFlash card, try a different brand or an older card version.

MultiMedia Card (MMC)

Figure 2: MultiMedia Card front view
Image:  MultiMedia Card

Secure Digital cards (SD)

Secure DigitalMini Secure Digital (with adapter)Secure Digital High Capacity (SDHC)
Image: SD cardImage: Mini SD card with adapter
Figure 3:
Image: Secure Digital High Capacity (SDHC) card
    There are new SD, mini SD, and micro SD card formats on the market with the SDHC or SDXC logo. These formats might not be compatible with your HP product.
    There are some SD cards on the market that do not fully comply with SD card specifications.
    If you have trouble using your SD card, try a different brand or an older card version.

SmartMedia card (SM)

Figure 4: SmartMedia card front view
Image: SmartMedia card
    SM cards are physically smaller than a box of matches and thinner than a credit card. They have no controller. The memory is laminated on a plastic card.
    Certain HP products only support the 3 or 3.3-volt SM card, and do not support the older 5-volt version.

Memory Stick

Memory StickMemory Stick MagicGateMemory Stick PRO
Image: Memory StickImage: Memory Stick MagicGateImage: Memory Stick PRO
Memory Stick DUO (with adapter)
Image: Memory Stick DUOImage: Image of Memory Stick DUOadapter
    Sony originally introduced the Memory Stick as a flash memory product. Several manufacturers now produce Memory Sticks.
    Your product might not support some newer Memory Stick versions that use content protection features and memory chip organization.
    If you have trouble using your Memory Stick, try a different brand or an older card version.

xD-Picture card (xD card)

Figure 5: xD-Picture card front view
Image: xD-Picture card
    The card can read and write data faster than other storage media, and is more economical with battery power.
    Some digital cameras can enable a special formatting feature on cards made by the same company as the camera, and those cards might not be supported by your HP product. If you have trouble using your xD card, try a different brand so that the feature is disabled.
    Some HP products might not support 512 MB and larger cards, unless the card is used with a special adapter in the CompactFlash card slot. The product warranty does not include support for these adapters. Please contact the adapter manufacturer for support issues.

Microdrive

Figure 6: Microdrive front view
Image: Microdrive
    IBM first released this memory card that is actually a miniature hard drive. It contains spinning platters with a movable read head like a computer hard drive. This allows for much larger card sizes. This card is more fragile than other card types. Several manufacturers now produce Microdrives.
    NOTE:Older HP products might only work with Microdrives that were available when the product was originally sold. It might take a very long time for older products to read and display images on full cards.
Use the following sections to troubleshoot memory card issues.
  • Some products can print still frames from a motion video file on a memory card. Potential issues with proprietary changes to standard file formats can also exist with reading these types of files. Existing HP products can read the QuickTime format used by Nikon CoolPix SQ cameras.
  • Newer file and card formats might appear to function with a supported memory card type, but they do not work in some older products. If multiple cards of the same type and version do not work, try the card in another product of the same model, or in a product from the same model year.
    If this is not possible, format the card in the camera, and then take pictures using a variety of camera settings. If the product can read some pictures but not others, the camera is using proprietary changes to a file format with some settings that the product cannot read. Determine what feature the camera uses that causes these changes and avoid using it if your task requires printing directly from the card. If the camera feature must be used, transfer the pictures to a computer, and then print the picture from the computer.
  • Generally, HP products support JPG Baseline, including EXIF extensions and most TIFF file formats. RAW is currently not supported. Check the camera documentation to determine if it is used for the highest image quality settings. If it is, change the camera to a different setting.
    If the product still cannot read any pictures on the memory card, make sure that the card was formatted in the camera using the camera's formatting feature. Using Microsoft Windows to format a memory card can create a format that is unrecognizable by the HP product, and even the digital camera. If the product still cannot read the card, try an older or smaller capacity version of that card type.
  • Memory cards larger than 1 GB can be formatted by newer digital cameras to the new FAT32 card format. If the product cannot read a card this large, contact the camera manufacturer to determine if the camera can format the card to the older FAT standard instead. If the product can read the card this way, then the FAT32 format might not be compatible with that product model.
If a 'Card Not Recognized ' error message displays when you insert a CompactFlash card or a Microdrive card in the card slot, follow these steps in the order presented to resolve the issue.

Step one: Make sure that the product supports the file format

Make sure that your HP product supports the format of the file that you are trying to print.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step two: Inspect the card and the contacts

  1. Press the Power button or Power switch to turn off the product.
  2. Remove the card from the memory card slot.
  3. Examine the card
    • Are there any visible heat discolorations, cracks, or nicks on the card?
    • Are there any contacts or pins missing from the card?
    • Are there any deep scratches in the card contacts?
  • If you answered yes to any of these questions, the memory card might be permanently damaged. Replace your memory card, or skip to the step to contact the card manufacturer.
  • If you answered no to all of these questions, continue to the next step.

Step three: Inspect the card socket

  1. Press the Power button or Power switch to turn off the product.
  2. Remove the card from the memory card slot.
  3. Make sure that the card socket does not have any bent or missing pins. There should be two straight rows of 25 pins in each row that appear as small, shiny dots.
    NOTE:The way the card socket actually looks varies depending on the type of card you have, but the pin scenarios in this image are the same.
    Figure 7: Card socket pin scenarios
    Image: Card socket pin scenarios
    1 - Pin in its right place
    2 - Missing pin
    3 - Bent pin
    NOTE:You might need to use a flashlight and magnifying glass to determine if there is a missing or bent pin.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step four: Reformat the memory card

  1. Transfer any images from the memory card to your computer.
    NOTE:Transfer the images before proceeding with the next step to avoid losing any data.
  2. Insert the memory card into your camera or another device, and then format it according to the device formatting instructions.
  3. Reinsert the memory card into your HP product.
  4. If the display continues to show the 'Card Not Recognized' error message, try using another memory card.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step five: Contact the memory card manufacturer

If you determined that the memory card is functional and compatible with your HP product, contact the memory card manufacturer for additional troubleshooting steps.
If a 'Card Not Recognized ' error message displays when you insert a Memory Stick, MultiMedia card, SD card, SmartMedia card, or a xD-Picture card in the card slot, follow these steps in the order presented to resolve the issue.
NOTE:If your card has a small switch on the side, make sure that the switch is in the unlocked position.

Step one: Make sure that the product supports the file format

Make sure that your HP product supports the format of the file that you are trying to print.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step two: Inspect the card and the contacts

  1. Press the Power button or Power switch to turn off the product.
  2. Remove the card from the memory card slot.
  3. Examine the card:
    • Are there any visible heat discolorations, cracks, or nicks on the card?
    • Are there any contacts missing from the end of the card?
    • Are there any deep scratches in the card contacts?
  • If you answered yes to any of these questions, the memory card might be permanently damaged. Replace your memory card, or skip to the step to contact the card manufacturer.
  • If you answered no to all of these questions, continue to the next step.

Step three: Try to use the memory card in a digital camera

  1. Transfer any images from the memory card to your computer.
    NOTE:Transfer the images before proceeding with the next step to avoid losing any data.
  2. Insert the memory card into your digital camera, and then take a picture.
  3. Review the picture:
    • If the image is corrupted, or an error such as 'Unsupported Image File ' displays, the memory card might be permanently damaged. Replace your memory card or skip to the step to contact the memory card manufacturer.
    • If the image displays correctly, and no error message displays, reinsert the card into your HP product.
  4. If the product continues to display the 'Card Not Recognized' error message, try to use another memory card.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step four: Contact the memory card manufacturer

If you determined that the memory card is functional and compatible with your HP product, contact the memory card manufacturer for additional troubleshooting steps.
HP Photosmart C4270 All-in-One Printer

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