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Support details

Product number
DW265A
Introduction date
10-March-04
Country/region sold in
  • United States
  • Canada
Bundle information
The Compaq Presario SR1055CL desktop PC (part number DW265A) is a component of the Compaq Presario SR1055CL-B desktop PC bundle (part number Dw266A). The bundle includes:
  • Compaq Presario SR1055CL desktop PC
  • Compaq Presario FP7317 17-inch flat panel LCD monitor
Hardware
Base processor and speed
AMD Athlon(T) XP 3000+ 2.167 GHz
  • Advanced 333 MHz Front side bus
  • Socket A
Chipset
Via KM400
Motherboard manufacturer
Memory
ComponentAttributes
Installed RAM 512 MB (1x512)
Maximum Allowed1 GB (2x512MB)
Speed SupportedPC2700 MB/sec
Type184 pin, DDR1-333 SDRAM
DIMM SlotsTwo
DIMM AvailableOne
Hard drive
  • 160 GB Ultra DMA
  • 7200 rpm
DVD drive
16X maximum speed
CD-RW drive
48x24x48 maximum speed (write speed, re-write speed, read speed)
Diskette drive
1.44 MB (3.5-inch)
Modem
ItU V.92 K56flex
Video graphics
Integrated graphics with up to 64 MB shared memory for video
Sound/audio
  • Integrated AC97 audio
  • Six channel audio configurable
Network (LAN)
Integrated 10/100Base-T networking interface
MPEG
MPEG2 for full-motion digital video
9-in-1 card
  • USB interface
  • 9-in-1 digital media card reader supports the following cards:
    • Compact Flash I
    • Compact Flash II
    • SmartMedia
    • Memory Stick
    • Memory Stick Pro
    • MultiMediaCard
    • Secure Digital (SD)
    • Micro Drive
    • xD Picture Card (xD = extreme digital)
External I/O ports
I/O ports on the front panel
Port typeQuantity
USB (2.0)Three (One on 9-in-1 faceplate, two on motherboard)
9-in-1 media card readerOne card with four slots
IEEE 1394One
HeadphoneOne
Line-inOne
MicrophoneOne
I/O ports on the back panel
Port typeQuantity
USB (2.0)Four
IEEE 1394One
AudioOne each (line-in, line-out, microphone)
SerialOne
ParallelOne
LANOne
VGA (monitor)One
PS/2 (keyboard, mouse)Two
Expansion slots (total)
Slot typeQuantity
PCIThree (two available)
DIMMTwo (one available)
AGP2 One (available)
Drive bays (total)
Bay typeQuantity
5.25-inch, ExternalTwo (both occupied)
3.5-inch, InternalTwo (both occupied)
Keyboard and mouse
  • PS/2 Home Professional keyboard
  • PS/2 scroller mouse
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Software
Key to software:
  • cd/dvd = media included in box
  • eng = English only, even in French Canada
  • fc = only available in French Canada
  • nfc = not available in French Canada
Software titles that shipped with PC
Software CategorySoftware Title
Operating System
  • Microsoft Windows XP Home Edition
  • Microsoft Service Packs
CD/CD-RW/DVD
  • RecordNow 6.5
  • WinDVD SE 4.0 (With opitional 5.1 upgrade)
Entertainment, Music, and Games
  • iTunes 4.2 (with Ouicktime) (nfc)
  • MUSICMATCH Jukebox 8.0
  • RealOne Player
  • Wild Tangent Game Channel (nfc)
  • Microsoft Plus Digital Media Edition (nfc)
Imaging, Photography, Video, and Film
  • Adobe Photoshop Album (Starter Edition) (nfc)
  • WinDVD Creator 2
Education and Reference
  • MSN Encarta Plus (nfc)
  • Encarta Encyclopedia 2004 Standard Edition (cd/dvd) (FC)
Productivity and Finance
  • Microsoft Office 2003 Trial HTML page launcher (nfc)
  • Adobe Acrobat Reader
  • Microsoft Works with Office Student and Teacher Edition 2003 trial and Money 2004 combo CD (nfc)
  • Microsoft Works 7.0 with Office Student and Teacher Edition 2003 Trial CD (fc)
  • Quicken New User Edition 2004 (nfc)
Compaq Recovery
  • Microsoft System Restore
  • Software Repair Wizard
  • Recovery Software Suite
Service and Support
  • Backweb Client
  • Help & Support center (fc)
  • Help & Support Center/HP Instant Support (nfc)
  • Safety and Comfort Guide
  • Desktop Web-based registration
PC Security
  • Norton AntiVirus 2004 (60-day LiveUpdate subscription)
  • Norton Personal Firewall 2003
  • Security and backup splash page (nfc)
Utility, Maintenance, and Performance
  • PC Doctor
    Comaq Organize (nfc)
  • IntelliMover Data Transfer demo (nfc)
  • Owner services icon and HTML page
ISP Signup
  • Easy Internet Signup
  • AOL
  • MSN 8.0 (nfc)
  • Yahoo (nfc)
  • DigiTerra (nfc)
  • CompuServe (nfc)
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Warranty
Standard warranty included with purchase
Warranty TypeWarranty Duration
Parts and LaborOne year from date of purchase
Technical Telephone AssistanceOne year from date of purchase

24 hour/7 days a week
Software Application Support30 days (upgraded to 90 days upon PC registration)

24 hour/7 days a week
Software Defective Media Replacement30 days (on media shipped in the box)
Self Repair (kits)One year from date of purchase
Return to Compaq or to an Authorized Service ProviderOne year from date of purchase
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