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HP PSC 1210 All-in-One Printer support

Blinking Lights on the HP PSC 1200, 1310, 1340, and 1350 All-in-One Printer Series

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Blinking Lights

The following sections describe all combinations of blinking (flashing) lights displayed on the product control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.
NOTE:An E might also appear in the Copies display. The E is a general indicator that the printer has experienced an error. The presence of an E, however, does not affect the meaning of the blinking lights, and can be disregarded for troubleshooting purposes.
Figure 1: HP PSC 1200, 1310, 1340, and 1350 control panel with the lights indicated
Illustration of the product control panel with the lights called out
1 - On/Resume light
2 - Check Paper light
3 - Check Print Cartridge light
4 - Copies display (where an 'E' might display)
5 - Black Start Copy light
6 - Color Start Copy light
NOTE:There might be more than one solution for some blinking lights patterns. After you find the pattern that matches your blinking lights pattern, try each solution in the order presented until you resolve the issue.

Issue: All the lights are off

In this normal condition, the following blinking lights pattern displays on the control panel:
  • On/Resume light: Off
  • Check Paper light: Off
  • Check Print Cartridge light: Off
  • Black Start Copy light: Off
  • Color Start Copy light: Off
Figure 2: All the lights are off
Illustration of the product control panel with all the lights off

Solution one: Turn on the All-in-One

Press the On/Resume button () to turn on the product.
If the product does not turn on, continue to the next solution.

Solution two: Make sure that the All-in-One is plugged in

Follow these steps to make sure that the product power cord is connected to the product and the electrical outlet.
  1. Check the rear of the product to make sure that the cord from the power adapter is securely connected to the product.
  2. Check the power adapter to make sure that the power cord is securely plugged into it.
  3. Check the electrical outlet to make sure that the power cord is securely plugged into it.
    Figure 3: Check the electrical connections
    Illustration of the electrical connections
  4. Press the On/Resume button () to turn on the product.
  5. If the product does not turn on, follow the same steps and try a different wall outlet.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Press the On/Resume button more slowly

The product might not respond if you press the On/Resume button () too quickly.
Press the On/Resume button () once slowly to turn on the product.
NOTE:It might take a few minutes for the product to turn on. If you press the On/Resume button () again during this time, you might turn the product off.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Reset the power module, and then test the power

Follow these steps to reset the power module on the power cord, and then test the power on the product.
Step one: Reset the power module
The power module has a safety feature that protects the product during a power surge. If you experienced a recent power surge, the power module might need to be reset. Use the following steps to reset the power module.
  1. Disconnect the power supply from the rear of the product.
    Figure 4: Disconnect the power cord
    Illustration of disconnecting the power cord from the rear of the product
  2. Unplug the power cord from the electrical outlet, power strip, or surge protector.
  3. If the product uses a power module with a detachable power cord, disconnect the cord from the power module.
  4. Wait 15 seconds.
  5. Reconnect the power cord to the power module.
  6. Plug the power cord back into a wall outlet. Do not use a power strip or surge protector.
  7. Check to see if the power module has an LED.
    • If the power module does not have an LED, continue to the next step.
    • If the power module has an LED, check to see if the LED lights up.
      • If the LED does not light up, contact HP to replace the power module. To buy a compatible power module, right-click the following link, How to Buy HP , and then click Open in New Window.
      • If the LED lights up, continue to the next step.
Step two: Test the power on the All-in-One
Follow these steps to test the power on the product.
  1. Reconnect the power supply to the rear of the product.
  2. Press and then quickly release the On/Resume button () to start a power on/off cycle. Do not hold the button down.
    Figure 5: Press and then quickly release the On/Resume button
    Illustration of pressing and then quickly releasing the On/Resume button
    If you press and hold the On/Resume button too long, the product might turn on and then off without restarting. If this happens, press and quickly release the On/Resume button () again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution five: Test the power with a compatible power cord from a different All-in-One

If you have another available power cord that is compatible with the product, use the alternate cord to test the power.
  1. Press the On/Resume button () to turn off the product.
  2. Disconnect the power cord from the rear of the product.
    Figure 6: Disconnect the power cord
    Illustration of disconnecting the power cord from the rear of the product
  3. Unplug the power cord from the wall outlet.
  4. Connect the alternate power cord to the rear of the product.
  5. Plug the alternate power cord into the wall outlet.
  6. Press the On/Resume button () to turn on the product.
  • If the product turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord. Right-click the following link, How to Buy HP , to buy a compatible power cord.
  • If the product does not turn on with the alternate power cord, continue to the next solution.

Solution six: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The On/Resume, Black Start Copy, and Color Start Copy lights are on

In this normal condition, the following blinking lights pattern displays on the control panel:
  • On/Resume light: On
  • Check Paper light: Off
  • Check Print Cartridge light: Off
  • Black Start Copy light: On
  • Color Start Copy light: On
Figure 7: The On/Resume, Black Start Copy, and Color Start Copy lights are on
Illustration of the product control panel with the On/Resume, Black Start Copy, and Color Start Copy lights on
    The product is on and ready.

Copy, Scan, or Print

Press the appropriate button(s) on the product to perform the intended task.
  • If the product operates normally, allow the product to complete the job.
  • If after trying the task, a blinking light or combination of blinking lights displays on the product control panel, find the pattern you are experiencing in this document, and then follow the steps to resolve the issue.

Issue: The On/Resume light blinks

In this normal condition, the following blinking lights pattern displays on the control panel:
  • On/Resume light: Blinking
  • Check Paper light: Off
  • Check Print Cartridge light: Off
  • Black Start Copy light: On
  • Color Start Copy light: On
Figure 8: The On/Resume light is blinking
Illustration of the product control panel with the On/Resume light blinking
    The product is busy copying, scanning, printing, or performing a photo or maintenance job, such as alignment.

Solution one: Wait for the All-in-One to complete the job

The product is processing a copying, scanning, printing, or photo or maintenance job.
  • If the product completes the job normally, there is no need to continue troubleshooting.
  • If the product is unresponsive for more than 60 seconds, continue to the next solution.

Solution two: Cancel and then retry the task

Follow these steps to cancel and then retry the current task.
  1. Press the Cancel button () on the control panel.
  2. If you cannot cancel the task, press and hold the On/Resume button () for three seconds to turn off the product.
    • If the product successfully turns off, press the On/Resume button () to turn on the product, and then press the appropriate button(s) on the product again to perform the intended task.
    • If the product does not turn off, continue to the next solution.

Solution three: Perform a partial reset

A partial reset returns the user settings to their factory defaults. On some models, the language and country/region settings also reset. Follow these steps to perform a partial reset of the product.
  1. With the power on, disconnect the power cord from the rear of the product.
    Figure 9: Disconnect the power cord
    Illustration of disconnecting the power cord from the rear of the product
  2. Wait 15 seconds.
  3. Reconnect the power cord to the rear of the product.
  4. When the lights begin to blink, press and hold both the On/Resume button () and the Paper Size button at the same time.
  5. When only the On/Resume button () is blinking, release both buttons.
  6. Wait until the On/Resume button () is steady. The reset is now complete.
  7. Try the intended task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The On/Resume and Black Start Copy lights blink

In this normal condition, the following blinking lights pattern displays on the control panel:
  • On/Resume light: Blinking
  • Check Paper light: Off
  • Check Print Cartridge light: Off
  • Black Start Copy light: Blinking
  • Color Start Copy light: On
Figure 10: The On/Resume and Black Start Copy lights are blinking
Illustration of the product control panel with the On/Resume and Black Start Copy lights blinking
    The product is busy processing a black-and-white print job.

Solution one: Wait for the All-in-One to complete the job

Allow the product to complete the job.
  • If the product completes the job normally, there is no need to continue troubleshooting.
  • If the product is unresponsive for more than 60 seconds, continue to the next solution.

Solution two: Cancel and then retry the task

Follow these steps to cancel and then retry the current task.
  1. Press the Cancel button () on the control panel.
  2. If you cannot cancel the task, press and hold the On/Resume button () for three seconds to turn off the product.
    • If the product successfully turns off, press the On/Resume button () to turn on the product, and then press the appropriate button(s) on the product again to perform the intended task.
    • If the product does not turn off, continue to the next solution.

Solution three: Perform a partial reset

A partial reset returns the user settings to their factory defaults. On some models, the language and country/region settings also reset. Follow these steps to perform a partial reset of the product.
  1. With the power on, disconnect the power cord from the rear of the product.
    Figure 11: Disconnect the power cord
    Illustration of disconnecting the power cord from the rear of the product
  2. Wait 15 seconds.
  3. Reconnect the power cord to the rear of the product.
  4. When the lights begin to blink, press and hold both the On/Resume button () and the Paper Size button at the same time.
  5. When only the On/Resume button () is blinking, release both buttons.
  6. Wait until the On/Resume button () is steady. The reset is now complete.
  7. Try the intended task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The On/Resume and Color Start Copy lights blink

In this normal condition, the following blinking lights pattern displays on the control panel:
  • On/Resume light: Blinking
  • Check Paper light: Off
  • Check Print Cartridge light: Off
  • Black Start Copy light: On
  • Color Start Copy light: Blinking
Figure 12: The On/Resume and Color Start Copy lights are blinking
Illustration of the product control panel with the On/Resume and Color Start Copy light blinking
    The product is busy processing a color print job.

Solution one: Wait for the All-in-One to complete the job

Allow the product to complete the job.
  • If the product completes the job normally, there is no need to continue troubleshooting.
  • If the product is unresponsive for more than 60 seconds, continue to the next solution.

Solution two: Cancel and then retry the task

Follow these steps to cancel and then retry the current task.
  1. Press the Cancel button () on the control panel.
  2. If you cannot cancel the task, press and hold the On/Resume button () for three seconds to turn off the product.
    • If the product successfully turns off, press the On/Resume button () to turn on the product, and then press the appropriate button(s) on the product again to perform the intended task.
    • If the product does not turn off, continue to the next solution.

Solution three: Perform a partial reset

A partial reset returns the user settings to their factory defaults. On some models, the language and country/region settings also reset. Follow these steps to perform a partial reset of the product.
  1. With the power on, disconnect the power cord from the rear of the product.
    Figure 13: Disconnect the power cord
    Illustration of disconnecting the power cord from the rear of the product
  2. Wait 15 seconds.
  3. Reconnect the power cord to the rear of the product.
  4. When the lights begin to blink, press and hold both the On/Resume button () and the Paper Size button at the same time.
  5. When only the On/Resume button () is blinking, release both buttons.
  6. Wait until the On/Resume button () is steady. The reset is now complete.
  7. Try the intended task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The On/Resume light blinks for 3 seconds and then remains on, and the Black Start Copy and Color Start Copy lights blink

In this normal condition, the On/Resume light () blinks faster for three seconds and then stays on. The following blinking lights pattern displays on the control panel:
  • On/Resume light: Blinks fast for 3 seconds and then stays on
  • Check Paper light: Off
  • Check Print Cartridge light: Off
  • Black Start Copy light: Blinking
  • Color Start Copy light: Blinking
Figure 14: The On/Resume light blinks fast for 3 seconds, and then remains on, and the Black Start Copy and Color Start Copy lights blink
Illustration of the control panel with the On/Resume light blinking fast for 3 seconds, and then remaining on, and the Black Start Copy and Color Start Copy lights blnking
    The product is busy doing another task.

Solution one: Wait for the All-in-One to complete the job

Allow the product to complete the current job.
  • If the product completes the job normally, there is no need to continue troubleshooting.
  • If the product is unresponsive for more than 60 seconds, continue to the next solution.

Solution two: Cancel and then retry the task

Follow these steps to cancel and then retry the current task.
  1. Press the Cancel button () on the control panel.
  2. If you cannot cancel the task, press and hold the On/Resume button () for three seconds to turn off the product.
    • If the product successfully turns off, press the On/Resume button () to turn on the product, and then press the appropriate button(s) on the product again to perform the intended task.
    • If the product does not turn off, continue to the next solution.

Solution three: Perform a partial reset

A partial reset returns the user settings to their factory defaults. On some models, the language and country/region settings also reset. Follow these steps to perform a partial reset of the product.
  1. With the power on, disconnect the power cord from the rear of the product.
    Figure 15: Disconnect the power cord
    Illustration of disconnecting the power cord from the rear of the product
  2. Wait 15 seconds.
  3. Reconnect the power cord to the rear of the product.
  4. When the lights begin to blink, press and hold both the On/Resume button () and the Paper Size button at the same time.
  5. When only the On/Resume button () is blinking, release both buttons.
  6. Wait until the On/Resume button () is steady. The reset is now complete.
  7. Try the intended task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The On/Resume light blinks rapidly for 20 seconds, and then remains on

In this error condition, the following blinking lights pattern displays on the control panel:
  • On/Resume light: Blinks rapidly for 20 seconds, and then stays on
  • Check Paper light: Off
  • Check Print Cartridge light: Off
  • Black Start Copy light: Off
  • Color Start Copy light: Off
Figure 16: The On/Resume light blinks fast for 20 seconds, and then remains on
Illustration of the control panel with the On/Resume light blinking fast for 20 seconds, and then remaining on (with all other lights off)
    The product is trying to process a task and there is a communication problem with the computer.

Solution one: Make sure that your computer is on

Follow these steps to make sure that your computer is turned on.
  1. If the computer is turned off, press the Power button on the computer to turn it on.
  2. Try the intended task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Check the connection between the All-in-One and the computer

Follow these steps to make sure that the USB cable is securely connected to the product and the computer.
Step one: Disconnect and then reconnect the USB cable
  1. Disconnect the USB cable from the rear of the product.
    CAUTION:Do not disconnect the power cord during this step.
    Figure 17: Disconnect the USB cable from the rear of the product
    Illustration of disconnecting the USB cable from the rear of the product
  2. Disconnect the USB cable from the rear of the computer.
  3. Wait five seconds.
  4. Securely reconnect the USB cable to the rear of the computer.
  5. Securely reconnect the USB cable to the rear of the product.
    Figure 18: Secure the USB cable
    Illustration of reconnecting the USB cable into the rear of the product
    NOTE:Make sure that the USB cable is connected correctly. The icon on the USB cable () generally faces up when the cable is connected correctly.
Step two: Test the connection
Press the appropriate button(s) on the product again to perform the intended task.
  • If the product operates normally, there is no need to continue troubleshooting.
  • If the lights on the control panel still blink, continue to the next step.
Step three: Replace the USB cable
  1. Securely connect an alternate USB cable to the rear of the product.
  2. Securely connect the alternate USB cable to the computer.
    NOTE:HP supports USB cables less than 3 meters (9 feet 10 inches) in length.
Step four: Print a self-test report
Follow these steps to print a self-test report.
  1. Load plain, white paper into the paper tray.
  2. Press and hold the Cancel button (), and then press the Start Copy Color button.
    The product prints a self-test report.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Install the HP software

You must download and then install the HP product software in order for your computer to detect the product.
Step one: Download and then install the HP software
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. In the Enter product name or number field, type your printer model or number.
    2. In the Questions or keywords field, type driver, and then press Enter.
      You might need to select your printer model number from a list of similar printer models.
    3. Next to the image of your printer, click the name of your printer.
      Figure 19: Example of the link to your printer homepage
      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.
  7. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.
Step two: Try the task again
Press the appropriate button(s) on the product control panel to try the intended task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Check Paper light blinks

In this error condition, the following blinking lights pattern displays on the control panel:
  • On/Resume light: On
  • Check Paper light: Blinking
  • Check Print Cartridge light: Off
  • Black Start Copy light: On
  • Color Start Copy light: On
Figure 20: The Check Paper light is blinking
Illustration of the product control panel with the Check Paper light blinking
    The paper tray is closed, or a problem exists with the paper, carriage, or paper feed rollers.

Solution one: Open the paper tray

Follow these steps to open the paper tray.
  1. Place your index finger in the finger slot on the paper tray at the front of the product.
  2. Gently lower the tray until it is horizontal and stops.
Figure 21: Lower the paper tray
Image of lowering the paper output tray
You might have to press the On/Resume button () again to resume the task.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Load paper

Follow these steps to load letter or A4 paper into the product.
  1. Lower the paper tray, and if necessary, slide the paper width guide to its outermost position.
  2. Fold out the paper tray extender to catch paper as it exits the device.
    NOTE:For best results when loading legal-size paper, fold in the paper tray extender before loading the paper to avoid a paper jam.
    Figure 22: Slide out the paper width guide and fold out the paper tray extender
    Illustration of sliding out the paper width guide and folding out the paper tray extender
  3. Tap the stack on a flat surface to align the edges of the paper.
  4. Make sure that the paper is free of rips, dust, wrinkles, and curled or bent edges, and that all the paper in the stack is the same size and type.
  5. Insert the paper into the paper tray print side down until it stops. To avoid bending the paper, make sure that you do not push the paper in too far, or push too hard. If you are using letterhead, insert the top of the page first.
    Do not use too much paper. Make sure that the stack of paper is no higher than the top of the paper width guide.
    NOTE:Forcing the paper too far into the product might cause multiple sheets of paper to be fed through the print mechanism, or cause a paper jam.
    Figure 23: Load paper into the product
    Illustration of loading paper into the product
  6. Slide the paper width guide inward until it stops at the edge of the paper.
    Figure 24: Slide the paper width guide in against the edge of the paper
    Illustration of sliding the paper width guide in against the edge of the paper
  7. Press the On/Resume button () to continue the task.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Match the paper to the paper settings

Follow these steps to make sure that the paper loaded into the product matches the paper size and type settings in the print driver.
  1. Check the paper loaded in the paper tray, and then make a note of the paper size and type.
  2. In the program being printed from, click File, click Print, click Properties, and then click the Paper/Quality tab.
  3. Compare the paper size and type settings on the Paper/Quality tab to the paper loaded in the paper tray.
    • If the settings in the Paper/Quality tab are incorrect, change the settings to match the paper loaded in the paper tray.
    • If the settings in the Paper/Quality tab are correct, load the size and type of paper specified by the settings into the paper tray.
  4. Press the On/Resume button () to clear the error, and then try the intended task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Clear any jammed paper

Follow these steps to clear a paper jam from the product.
The following recommendations can help prevent recurring paper jams in your HP product.
  • Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
  • Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray.
    CAUTION:Do not force the paper to move too far forward in the tray.
  • Do not overload the tray with paper.
  • Only add paper to the tray when the product is not printing.
  • Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information.
  • Do not print on paper with paper clips or staples attached.
  • Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.
  • Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.
  • Do not use paper that is too thin, too thick, or too glossy for the product.
The following factors can cause paper jams:
  • Paper loaded incorrectly in the paper tray.
  • Damaged or dirty paper rollers.
  • Torn, wrinkled, or damp paper loaded in the paper tray.
  • The rear access door might not be closed or is not locked into place.
  • Paper was added to a stack already in the tray while the HP product was printing.
  • The tray contains more than one type of paper.
  • The paper is jammed inside the HP product where you cannot see it.
  • An obstruction is blocking the paper path.
  • Torn pieces of paper from a previous jam are stuck in the product.
  • The tray is too full.
  • If printing on an envelope, the edges of the envelope are bent.
Step one: Remove any loose paper
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Remove any loose paperDo not pull jammed paper
Illustration of loose paper in the paper trayIllustration cautioning against pulling jammed paper
Step two: Clear the paper jam from the rear of the All-in-One
CAUTION:Always try to pull jammed paper from the rear of the product or the paper tray. Pulling paper from inside the front cover can cause mechanical damage to the product.
  1. Press the On/Resume button () to turn off the product.
  2. Disconnect the USB cable from the rear of the product.
  3. Disconnect the power cord from the rear of the product.
    Figure 25: Disconnect the power cord
    Illustration of disconnecting the power cord from the rear of the product
  4. Remove the rear access door. Press in the tab on the left side of the door, and then pull the door away from the product to remove it.
    Figure 26: Remove the rear access door
    Image of removing the rear access door
    1 - Press in the tab
    2 - Pull out the door
  5. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.
    Figure 27: Gently remove the jammed paper
    Image of removing the jammed paper
    CAUTION:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
    Figure 28: Remove scraps of paper
    Image of removing scraps of paper
  6. Gently push the pins on the right end of the rear access door into the holes on the right side of the rear access area, and then snap the door firmly back into place.
    Figure 29: The door pins
    Image of the door pins in the product holes
Step three: Clear the paper jam from the front of the All-in-One
If you cannot remove the paper jam from the rear of the product, follow these steps to remove the paper jam from the front.
  1. Open the cartridge access door.
    Figure 30: Open the cartridge access door
    Illustration of opening the cartridge access door
  2. Carefully remove any jammed paper from the front of the product.
    NOTE:Remove paper as carefully as possible. If any torn pieces of paper remain inside, more paper jams are likely to occur, and this could damage the print mechanism.
  3. Close the cartridge access door.
  4. Reconnect the power cord to the rear of the product.
  5. Press the On/Resume button () to turn on the product.
Step four: Print a self-test report
Follow these steps to print a self-test report.
  1. Load plain, white paper into the paper tray.
  2. Press and hold the Cancel button (), and then press the Start Copy Color button.
    The product prints a self-test report.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution five: Check for carriage obstructions

Follow these steps to make sure that the carriage can move freely.
Step one: Make sure that the carriage can move freely
  1. Press the On/Resume button () to turn on the product.
  2. Open the cartridge access door. The carriage moves to the center of the product.
    NOTE:If the carriage does not move into the access area, turn the product off and then on again.
    Figure 31: Open the cartridge access door
    Illustration of opening the cartridge access door
  3. Without turning off the product, disconnect the power cord from the rear of the product.
    CAUTION:You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
  4. Unplug the power cord from the wall outlet.
  5. Look inside the product to see where the carriage is stuck, and then check for any torn paper or objects that might be restricting the carriage.
    NOTE:You might need a flashlight to illuminate areas for proper viewing.
  6. Reach inside the product through the cartridge access door, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
  7. Remove any loose paper or obstructions found.
  8. Make sure that the carriage can move freely by gently pushing the carriage to the left and then to the right.
  9. Close the cartridge access door.
  10. Reconnect the power cord to the rear of the product.
  11. Plug the power cord back into the wall outlet.
  12. Press the On/Resume button () to turn on the product.
  13. Check the control panel to make sure that the lights are no longer blinking.
Step two: Print a self-test report
Follow these steps to print a self-test report.
  1. Load plain, white paper into the paper tray.
  2. Press and hold the Cancel button (), and then press the Start Copy Color button.
    The product prints a self-test report.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution six: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.
Step one: Clean the rollers
  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the product)
  2. Press the On/Resume button () to turn off the product.
  3. Disconnect the power cord from the rear of the product.
  4. Remove the rear access door. Press in the tab on the left side of the door, and then pull the door away from the product to remove it.
    Figure 32: Remove the rear access door
    Image of removing the rear access door
    1 - Press in the tab
    2 - Pull out the door
  5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
  6. Press the cloth against the paper feed rollers, and then rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
    Figure 33: Clean the paper feed rollers
    Image of the paper feed rollers
  7. Allow the rollers to dry for 10 or 15 minutes.
  8. Check the paper feed rollers on the rear access door to make sure that they are clean, free of paper bits, and rotate freely.
    Figure 34: The rollers in the rear access door
    Image of rear access door rollers
  9. Gently push the pins on the right end of the rear access door into the holes on the right side of the rear access area, and then snap the door firmly back into place.
    Figure 35: The door pins
    Image of the door pins in the product holes
  10. Reconnect the power cord to the rear of the product.
  11. If the product does not turn on automatically, press the On/Resume button () to turn the product back on.
Step two: Print a self-test report
Follow these steps to print a self-test report.
  1. Load plain, white paper into the paper tray.
  2. Press and hold the Cancel button (), and then press the Start Copy Color button.
    The product prints a self-test report.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution seven: Reset the All-in-One

Follow these steps to reset the product.
Step one: Perform a power reset
  1. Press the On/Resume button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on automatically, press the On/Resume button () to turn the product back on.
Step two: Print a self-test report
Follow these steps to print a self-test report.
  1. Load plain, white paper into the paper tray.
  2. Press and hold the Cancel button (), and then press the Start Copy Color button.
    The product prints a self-test report.
  • If these steps resolved the issue, and the self-test report prints, there is no need to continue troubleshooting. Connect the USB cable to continue the print job.
  • If the issue persists, continue to the next step.
  • If the self-test report does not print, skip to the next step.
Step three: Search for more information
If you are still experiencing issues, see the HP Product Support Home Page, and then search for another document that relates to the symptoms you are experiencing.
Right-click this link, Product Support Home Page , and then click Open in New Window.
NOTE:If the page displays in the wrong country/region or language, click the Region - Language link in the upper right corner of your browser. Then you can select the correct country/region and language.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution eight: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Check Print Cartridge light blinks

In this error condition, the following blinking lights pattern displays on the control panel:
  • On/Resume light: On
  • Check Paper light: Off
  • Check Print Cartridge light: Blinking
  • Black Start Copy light: On
  • Color Start Copy light: On
Figure 36: The Check Print Cartridge light is blinking
Illustration of the product control panel with the Check Print Cartridge light blinking
    The cartridge access door is open, or a problem exists with the cartridges.

Solution one: Close the cartridge access door

Make sure that the cartridge access door is completely closed.
  1. Close the cartridge access door by pressing firmly on the door until it snaps into place.
    Figure 37: Close the cartridge access door
    Illustration of closing the cartridge access door
  2. You might have to press the On/Resume button () again to resume the task.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Install the cartridges

Follow these steps to install the cartridges in the product. If you have already installed the cartridges, proceed to the next solution to check cartridge compatibility.
Step one: Install the cartridges
  1. Press the On/Resume button () to turn on the product.
  2. Load plain white paper in the paper tray.
    Figure 38: Load paper in the paper tray
    Illustration of loading paper in the paper tray
  3. Adjust the paper width guide inward until it rests against the side of the paper.
    Figure 39: Adjust the paper width guide against the edge of the paper
    Illustration of sliding the paper width guide in against the edge of the paper
  4. Open the cartridge access door. The carriage moves to the center of the product.
    NOTE:If the carriage does not move into the access area, turn the product off and then on again.
    Figure 40: Open the cartridge access door
    Illustration of opening the cartridge access door
  5. Remove the new cartridge from its packaging, and then use the pull tab to remove the protective tape from the nozzles.
    Figure 41: Remove the protective tape using the pull tab
    Illustration of removing the protective tape
    CAUTION:Do not touch the copper-colored electrical contacts or the ink nozzles on the cartridge. Doing so can cause bad electrical connections, clogged ink nozzles, or poor print quality.
    Figure 42: Do not touch the copper-colored electrical contacts or the ink nozzles
    Illustration warning not to touch the copper-colored electrical contacts or the ink nozzles on the cartridge
  6. Hold the cartridge by its sides, and then slide the cartridge forward into its slot at a slightly upward angle.
    Figure 43: Insert the cartridge
    Illustration of inserting the cartridge
  7. Firmly push the cartridge in until it snaps into place.
    Figure 44: Snap the cartridge into place
    Illustration of snapping the cartridge into place
  8. Repeat these steps to insert the other cartridge into its designated slot.
  9. Close the cartridge access door.
  10. An alignment page prints automatically. If the alignment page does not print automatically, follow these steps to print one manually:
    1. If the product is off, press the On/Resume button () to turn on the product.
    2. Disconnect the USB cable from the rear of the product.
    3. A sequence of buttons on the control panel must now be pressed in the order presented. The sequence must be completed within ten seconds. It might take several tries to complete the sequence within ten seconds.
      Press and hold the Cancel button ().
      While holding the Cancel button (), press and hold the On/Resume button ().
      When the Check Paper and Check Print Cartridge lights begin to blink simultaneously, release both the Cancel button () and the On/Resume button ().
      Press and release the Cancel button () again.
      Press and release the Copies button.
      Press and release the Paper Type button.
      Press and release the Color Start Copy button.
      The alignment page prints.
      NOTE:If the alignment page fails to print, repeat the button-press sequence in this step. The sequence must be completed within ten seconds.
Step two: Align the cartridges
Follow these steps to align the cartridges. If the product does not complete the cartridge alignment, it will print an alignment page every time you turn on the product.
  1. Open the scanner lid.
    Figure 45: Lift the scanner lid
    Illustration of lifting the scanner lid
  2. Place the alignment page face down on the scanner glass in the lower-left corner.
    Figure 46: Load the alignment page
    Illustration of loading the alignment page
  3. Close the scanner lid, and then press the Scan button on the control panel. The product aligns the cartridges.
    Figure 47: Press the Scan button to begin the alignment
    Illustration of pressing the Scan button to begin the alignment
    The alignment is complete when the On/Resume light () stops blinking.
  4. Reconnect the USB cable to the rear of the product.
  5. Try the intended task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Check cartridge compatibility

Which cartridges you use might depend on your country/region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
NOTE:For the United States only, go to the HP Home & Home Office Store .
Genuine HP cartridges can also be purchased from other retailers.
If your cartridges are not compatible, replace them with compatible HP cartridges, and then follow the steps in this document to install new cartridges.
NOTE:HP cannot guarantee the quality of refilled or remanufactured cartridges.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Remove and reinstall the cartridges

Follow these steps to make sure that both cartridges are installed and seated correctly.
Step one: Remove the cartridges
  1. Press the On/Resume button () to turn on the product.
  2. Open the cartridge access door. The carriage moves to the center of the product.
    NOTE:If the carriage does not move into the access area, turn the product off and then on again.
    Figure 48: Open the cartridge access door
    Illustration of opening the cartridge access door
  3. Press lightly on the top of the cartridge that you are removing to release it from its slot. Then slide the cartridge out of the carriage.
    NOTE:The black cartridge belongs in the slot on the right. The color cartridge belongs in the slot on the left.
    Figure 49: Remove the cartridge
    Illustration of removing the cartridge
  4. If the cartridge has protective tape covering the nozzles, use the pull tab to remove it.
    Figure 50: Remove the protective tape using the pull tab
    Illustration of removing the protective tape
    CAUTION:Do not touch the copper-colored electrical contacts or the ink nozzles on the cartridge. Doing so can cause bad electrical connections, clogged ink nozzles, or poor print quality.
    Figure 51: Do not touch the copper-colored electrical contacts or the ink nozzles
    Illustration warning not to touch the copper-colored electrical contacts or the ink nozzles on the cartridge
  5. Repeat these steps to remove the other cartridge.
Step two: Reinstall the cartridges
  1. To reinsert, hold the cartridge by its sides, and then slide the cartridge forward into its slot at a slightly upward angle.
    Figure 52: Reinsert the cartridge
    Illustration of reinserting the cartridge
  2. Firmly push the cartridge in until it snaps into place.
    Figure 53: Snap the cartridges into place
    Illustration of snapping the cartridge into place
  3. Repeat these steps to reinsert the other cartridge into its designated slot.
  4. Close the cartridge access door.
  5. An alignment page prints automatically. If the alignment page does not print automatically, follow these steps to print one manually:
    1. If the product is off, press the On/Resume button () to turn on the product.
    2. Disconnect the USB cable from the rear of the product.
    3. A sequence of buttons on the control panel must now be pressed in the order presented. The sequence must be completed within ten seconds. It might take several tries to complete the sequence within ten seconds.
      Press and hold the Cancel button ().
      While holding the Cancel button (), press and hold the On/Resume button ().
      When the Check Paper and Check Print Cartridge lights begin to blink simultaneously, release both the Cancel button () and the On/Resume button ().
      Press and release the Cancel button () again.
      Press and release the Copies button.
      Press and release the Paper Type button.
      Press and release the Color Start Copy button.
      The alignment page prints.
      NOTE:If the alignment page fails to print, repeat the button-press sequence in this step. The sequence must be completed within ten seconds.
Step three: Align the cartridges
Follow these steps to align the cartridges. If the product does not complete the cartridge alignment, it will print an alignment page every time you turn on the product.
  1. Open the scanner lid.
    Figure 54: Lift the scanner lid
    Illustration of lifting the scanner lid
  2. Place the alignment page face down on the scanner glass in the lower-left corner.
    Figure 55: Load the alignment page
    Illustration of loading the alignment page
  3. Close the scanner lid, and then press the Scan button on the control panel. The product aligns the cartridges.
    Figure 56: Press the Scan button to begin the alignment
    Illustration of pressing the Scan button to begin the alignment
    The alignment is complete when the On/Resume light () stops blinking.
  4. Reconnect the USB cable to the rear of the product.
  5. Try the intended task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution five: Check for carriage obstructions

Follow these steps to make sure that the carriage can move freely.
Step one: Make sure that the carriage can move freely
  1. Press the On/Resume button () to turn on the product.
  2. Open the cartridge access door. The carriage moves to the center of the product.
    NOTE:If the carriage does not move into the access area, turn the product off and then on again.
    Figure 57: Open the cartridge access door
    Illustration of opening the cartridge access door
  3. Without turning off the product, disconnect the power cord from the rear of the product.
    CAUTION:You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
  4. Unplug the power cord from the wall outlet.
  5. Look inside the product to see where the carriage is stuck, and then check for any torn paper or objects that might be restricting the carriage.
    NOTE:You might need a flashlight to illuminate areas for proper viewing.
  6. Reach inside the product through the cartridge access door, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
  7. Remove any loose paper or obstructions found.
  8. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.
  9. Close the cartridge access door.
  10. Reconnect the power cord to the rear of the product.
  11. Plug the power cord back into the wall outlet.
  12. Press the On/Resume button () to turn on the product.
  13. Check the control panel to make sure that the lights are no longer blinking.
Step two: Print a self-test report
Follow these steps to print a self-test report.
  1. Load plain, white paper into the paper tray.
  2. Press and hold the Cancel button (), and then press the Start Copy Color button.
    The product prints a self-test report.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution six: Clean the cartridges and inside the All-in-One

Follow these steps to clean the electrical contacts on the cartridges and inside the product.
Step one: Clean the electrical contacts on the cartridges and inside the product
  1. Gather the following materials:
    • Dry foam rubber swabs, a lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)
    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)
      CAUTION:Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the cartridge or the product.
  2. Press the On/Resume button () to turn on the product.
  3. Open the cartridge access door. The carriage moves to the center of the product.
    NOTE:If the carriage does not move into the access area, turn the product off and then on again.
    Figure 58: Open the cartridge access door
    Illustration of opening the cartridge access door
  4. Wait until the product is idle and silent, and then disconnect the power cord from the rear of the product.
  5. Press lightly on the top of the cartridge that you are replacing to release it from its slot. Then slide the cartridge out of the carriage.
    NOTE:The black cartridge belongs in the slot on the right. The color cartridge belongs in the slot on the left.
    Figure 59: Remove the cartridge
    Illustration of removing the cartridge
    CAUTION:Do not remove both cartridges at the same time. Remove and clean each cartridge one at a time. Do not leave a cartridge outside the product for more than 30 minutes.
  6. Hold the cartridge by its sides.
  7. Dip a clean foam rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.
  8. Clean the copper-colored electrical contacts.
    CAUTION:Do not clean the ink nozzles on the bottom of the cartridge
    Figure 60: The copper-colored electrical contacts on the cartridge
    Image of the copper-colored electrival contacts on the cartridge
  9. Allow the contacts to dry for about 10 minutes.
  10. Use a second moistened foam rubber swab or lint-free cloth to clean the gold-colored electrical contacts in the carriage, inside the product.
    Figure 61: The location of the carriage contacts
    Illustration of the location of the carriage contacts
    Figure 62: The gold-colored electrical contacts inside the carriage
    Image of the gold-colored electrical contacts inside the carriage
  11. Wait about ten minutes to allow the electrical contacts to dry, or use a new swab or dry, clean cloth to dry them.
  12. To reinsert, hold the cartridge by its sides, and then slide the cartridge forward into its slot at a slightly upward angle.
    Figure 63: Reinsert the cartridge
    Illustration of reinserting the cartridge
  13. Firmly push the cartridge in until it snaps into place.
    Figure 64: Snap the cartridge into place
    Illustration of snapping the cartridge into place
  14. Repeat these steps to clean the contacts on the other cartridge and in the other side of the carriage.
  15. Close the cartridge access door.
  16. Reconnect the power cord to the rear of the product.
  17. Press the On/Resume button () to turn on the product.
  18. An alignment page prints automatically. If the alignment page does not print automatically, follow these steps to print one manually:
    1. If the product is off, press the On/Resume button () to turn on the product.
    2. Disconnect the USB cable from the rear of the product.
    3. A sequence of buttons on the control panel must now be pressed in the order presented. The sequence must be completed within ten seconds. It might take several tries to complete the sequence within ten seconds.
      Press and hold the Cancel button ().
      While holding the Cancel button (), press and hold the On/Resume button ().
      When the Check Paper and Check Print Cartridge lights begin to blink simultaneously, release both the Cancel button () and the On/Resume button ().
      Press and release the Cancel button () again.
      Press and release the Copies button.
      Press and release the Paper Type button.
      Press and release the Color Start Copy button.
      The alignment page prints.
      NOTE:If the alignment page fails to print, repeat the button-press sequence in this step. The sequence must be completed within 10 seconds.
Step two: Align the cartridges
Follow these steps to align the cartridges. If the product does not complete the cartridge alignment, it will print an alignment page every time you turn on the product.
  1. Open the scanner lid.
    Figure 65: Lift the scanner lid
    Illustration of lifting the scanner lid
  2. Place the alignment page face down on the scanner glass in the lower-left corner.
    Figure 66: Load the alignment page
    Illustration of loading the alignment page
  3. Close the scanner lid, and then press the Scan button on the control panel. The product aligns the cartridges.
    Figure 67: Press the Scan button to begin the alignment
    Illustration of pressing the Scan button to begin the alignment
    The alignment is complete when the On/Resume light () stops blinking.
  4. Reconnect the USB cable to the rear of the product.
  5. Try the intended task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution seven: Replace defective cartridge

One of the cartridges might be defective. Follow these steps to determine which cartridge is defective, and then remove and replace that cartridge.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, and then review the limited warranty information for your supplies.
Step one: Replace defective cartridge
Video of replacing a cartridge
To stop the video at any time, click the pause button, which is beneath the video window and to the left.
The following video demonstrates the steps explained on this page. The outside of the product might look different, but the steps are the same for your product.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Press the On/Resume button () to turn on the product.
  2. Open the cartridge access door. The carriage moves to the center of the product.
    NOTE:If the carriage does not move into the access area, turn the product off and then on again.
    Figure 68: Open the cartridge access door
    Illustration of opening the cartridge access door
  3. Remove the black cartridge by pressing lightly on the top of the cartridge to release it from its slot. Then slide the cartridge out of the carriage.
    NOTE:The black cartridge belongs in the slot on the right.
    Figure 69: Remove the black cartridge
    Illustration of removing the black cartridge
  4. Close the cartridge access door.
    Figure 70: Close the cartridge access door
    Illustration of closing the cartridge access door
  5. Check the product control panel for blinking lights:
    • If the On/Resume light () blinks, replace the color cartridge.
    • If the On/Resume light () does not blink, replace the black cartridge.
    NOTE:Turn on the computer to see the status message for more details.
  6. Open the cartridge access door. The carriage moves to the center of the product.
    NOTE:If the carriage does not move into the access area, turn the product off and then on again.
    Figure 71: Open the cartridge access door
    Illustration of opening the cartridge access door
  7. Hold the cartridge on its sides, and then slide the cartridge forward into its slot at a slightly upward angle.
    Figure 72: Reinsert the cartridge
    Illustration of reinserting the cartridge
  8. Firmly push the cartridge in until it snaps into place.
    Figure 73: Snap the cartridge into place
    Illustration of snapping the cartridges into place
  9. Close the cartridge access door.
  10. An alignment page prints automatically. If the alignment page does not print automatically, follow these steps to print one manually:
    1. If the product is off, press the On/Resume button () to turn on the product.
    2. Disconnect the USB cable from the rear of the product.
    3. A sequence of buttons on the control panel must now be pressed in the order presented. The sequence must be completed within ten seconds. It might take several tries to complete the sequence within ten seconds.
      Press and hold the Cancel button ().
      While holding the Cancel button (), press and hold the On/Resume button ().
      When the Check Paper and Check Print Cartridge lights begin to blink simultaneously, release both the Cancel button () and the On/Resume button ().
      Press and release the Cancel button () again.
      Press and release the Copies button.
      Press and release the Paper Type button.
      Press and release the Color Start Copy button.
      The alignment page prints.
      NOTE:If the alignment page fails to print, repeat the button-press sequence in this step. The sequence must be completed within ten seconds.
Step two: Align the cartridges
Follow these steps to align the cartridges. If the product does not complete the cartridge alignment, it will print an alignment page every time you turn it on.
  1. Open the scanner lid.
    Figure 74: Lift the scanner lid
    Illustration of lifting the scanner lid
  2. Place the alignment page face down on the scanner glass in the lower-left corner.
    Figure 75: Load the alignment page
    Illustration of loading the alignment page
  3. Close the scanner lid, and then press the Scan button on the control panel. The product aligns the cartridges.
    Figure 76: Press the Scan button to begin the alignment
    Illustration of pressing the Scan button to begin the alignment
    The alignment is complete when the On/Resume light () stops blinking.
  4. Reconnect the USB cable to the rear of the product.
  5. Try the intended task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution eight: Perform a partial reset

A partial reset returns the user settings to their factory defaults. On some models, the language and country/region settings also reset. Follow these steps to perform a partial reset of the product.
  1. With the power on, disconnect the power cord from the rear of the product.
    Figure 77: Disconnect the power cord
    Illustration of disconnecting the power cord from the rear of the product
  2. Wait 15 seconds.
  3. Reconnect the power cord to the rear of the product.
  4. When the lights begin to blink, press and hold both the On/Resume button () and the Paper Size button at the same time.
  5. When only the On/Resume button () is blinking, release both buttons.
  6. Wait until the On/Resume button () is steady. The reset is now complete.
  7. Try the intended task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution nine: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The On/Resume, Check Paper, and Check Print Cartridge lights blink

In this error condition, the following blinking lights pattern displays on the control panel:
  • On/Resume light: Blinking
  • Check Paper light: Blinking
  • Check Print Cartridge light: Blinking
  • Black Start Copy light: On
  • Color Start Copy light: On
Figure 78: The On/Resume, Check Paper, and Check Print Cartridge lights are blinking
Illustration of the product control panel with the On/Resume, Check Paper, and Check Print Cartridge lights blinking
    The scanner has failed.

Solution one: Turn the All-in-One off and then on again

Follow these steps to turn the product off and then on again.
  1. Press the On/Resume button () to turn off the product.
  2. Wait 15 seconds.
  3. Press the On/Resume button () to turn on the product.
  4. Check the lights on the control panel to make sure that they are no longer blinking.
  5. Press the Scan button to try the scan job again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Plug the All-in-One directly into a wall outlet

The power source your product is plugged into might not function properly. Follow these steps to plug your product directly into a wall outlet.
  1. Disconnect the power cord from the rear of the product.
  2. Disconnect the product cord from any power strip or surge suppressor, and then plug it directly into a three-prong wall outlet.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Scan button to try the scan job again.
  5. If the product does not scan, follow the same steps and try a different wall outlet.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Perform a partial reset

A partial reset returns the user settings to their factory defaults. On some models, the language and country/region settings also reset. Follow these steps to perform a partial reset of the product.
  1. With the power on, disconnect the power cord from the rear of the product.
    Figure 79: Disconnect the power cord
    Illustration of disconnecting the power cord from the rear of the product
  2. Wait 15 seconds.
  3. Reconnect the power cord to the rear of the product.
  4. When the lights begin to blink, press and hold both the On/Resume button () and the Paper Size button at the same time.
  5. When only the On/Resume button () is blinking, release both buttons.
  6. Wait until the On/Resume button () is steady. The reset is now complete.
  7. Press the Scan button to try the scan job again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Check Paper and Check Print Cartridge lights blink

In this error condition, the following blinking lights pattern displays on the control panel:
  • On/Resume light: On
  • Check Paper light: Blinking
  • Check Print Cartridge light: Blinking
  • Black Start Copy light: On
  • Color Start Copy light: On
Figure 80: The Check Paper and Check Print Cartridge lights are blinking
Illustration of the Check Paper and Check Print Cartridge lights blinking
    The carriage is stalled or jammed. A message indicating that the carriage is stalled might appear on the computer.
    You might also experience the following symptoms:
    • The product will not print.
    • The carriage is stuck and does not move.
    • The product makes loud grinding noises.

Solution one: Turn the All-in-One off and then on again

Follow these steps to turn the product off and then on again.
  1. Press the On/Resume button () to turn off the product.
  2. Wait 15 seconds.
  3. Press the On/Resume button () to turn on the product.
  4. Check the lights on the control panel to make sure that they are no longer blinking.
  5. Try the intended task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Make sure that the front panel overlay is installed correctly

If the front panel overlay, or bezel, is incorrectly installed, the product may indicate a false carriage stall error condition. If the product has not been set up before, follow these steps to ensure correct installation of the front panel overlay.
If the front panel overlay is already installed, and your printer has been working for some time, do not attempt to reinstall the overlay. Press firmly on the overlay to ensure proper installation of the overlay adhesive or pins.
NOTE:If you have already installed the front panel overlay, proceed to the next solution.
  1. Disconnect the power cord from the rear of the product.
  2. Locate the front panel overlay and peel off the paper backing to expose the adhesive as shown in the graphic below.
    Figure 81: Remove the paper backing from the front panel overlay
    Illustration of removing the paper backing from the front panel overlay
  3. Lift the scanner lid.
  4. Carefully line up and install the front panel overlay.
    Figure 82: Install the front panel overlay
    Illustration of installing the front panel overlay
    Figure 83: Correctly installed front panel overlay
    Image of a correctly installed front panel overlay
  5. Reconnect the power cord to the rear of the product.
  6. Try the intended task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Clear any jammed paper

Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper.
The following recommendations can help prevent recurring paper jams in your HP product.
  • Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
  • Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray.
    CAUTION:Do not force the paper to move too far forward in the tray.
  • Do not overload the tray with paper.
  • Only add paper to the tray when the product is not printing.
  • Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information.
  • Do not print on paper with paper clips or staples attached.
  • Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.
  • Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.
  • Do not use paper that is too thin, too thick, or too glossy for the product.
The following factors can cause paper jams:
  • Paper loaded incorrectly in the paper tray.
  • Damaged or dirty paper rollers.
  • Torn, wrinkled, or damp paper loaded in the paper tray.
  • The rear access door might not be closed or is not locked into place.
  • Paper was added to a stack already in the tray while the HP product was printing.
  • The tray contains more than one type of paper.
  • The paper is jammed inside the HP product where you cannot see it.
  • An obstruction is blocking the paper path.
  • Torn pieces of paper from a previous jam are stuck in the product.
  • The tray is too full.
  • If printing on an envelope, the edges of the envelope are bent.
Step one: Remove any loose paper
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Remove any loose paperDo not pull jammed paper
Illustration of loose paper in the paper trayIllustration cautioning against pulling jammed paper
Step two: Clear the paper jam from the rear of the All-in-One
CAUTION:Never pull jammed paper from the front of the product. If you can pull it from the rear of the product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the product.
  1. Press the On/Resume button () to turn off the product.
  2. Disconnect the USB cable from the rear of the product.
  3. Disconnect the power cord from the rear of the product.
  4. Remove the rear access door. Press in the tab on the left side of the door, and then pull the door away from the product to remove it.
    Figure 84: Remove the rear access door
    Illustration of removing the rear access door
  5. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.
    Figure 85: Gently remove the jammed paper
    Illustration of removing the jammed paper
    CAUTION:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
    Figure 86: Remove scraps of paper
    Illustration of removing scraps of paper
  6. Reattach the rear access door. Gently push the door forward until it snaps into place.
Step three: Clear the paper jam from the front of the All-in-One
If you cannot remove the paper jam from the rear of the product, follow these steps to remove the paper jam from the front.
  1. Open the cartridge access door. The carriage moves to the center of the product.
    NOTE:If the carriage does not move into the access area, turn the product off and then on again.
    Figure 87: Open the cartridge access door
    Illustration of opening the cartridge access door
  2. Carefully remove any jammed paper from the front of the product.
    NOTE:Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism.
  3. Close the cartridge access door.
    Figure 88: Close the cartridge access door
    Illustration of closing the cartridge access door
  4. Reconnect the power cord to the rear of the product.
  5. Press the On/Resume button () to turn on the product.
Step four: Print a self-test report
Follow these steps to print a self-test report.
  1. Load plain, white paper into the paper tray.
  2. Press and hold the Cancel button (), and then press the Start Copy Color button.
    The product prints a self-test report.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution four: Check for carriage obstructions

Follow these steps to make sure that the carriage can move freely.
Step one: Make sure that the carriage can move freely
  1. Press the On/Resume button () to turn on the product.
  2. Open the cartridge access door. The carriage moves to the center.
    NOTE:If the carriage does not move into the access area, turn it off and then on again.
    Figure 89: Open the cartridge access door
    Illustration of opening the cartridge access door
  3. Without turning off the product, disconnect the power cord from the rear of the product.
    CAUTION:You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
  4. Unplug the power cord from the wall outlet.
  5. Look inside the product to see where the carriage is stuck, and then check for any torn paper or objects that might be restricting the carriage.
    NOTE:You might need a flashlight to illuminate areas for proper viewing.
  6. Reach inside the product through the cartridge access door, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
  7. Remove any loose paper or obstructions found.
  8. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.
  9. Close the cartridge access door.
  10. Reconnect the power cord to the rear of the product.
  11. Plug the power cord back into the wall outlet.
  12. Press the On/Resume button () to turn on the product.
  13. Check the control panel to make sure that the lights are no longer blinking.
  14. Try the intended task again.
Step two: Print a self-test report
Follow these steps to print a self-test report.
  1. Load plain, white paper into the paper tray.
  2. Press and hold the Cancel button (), and then press the Start Copy Color button.
    The product prints a self-test report.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution five: Remove and reinstall the cartridges

Follow these steps to make sure that both cartridges are installed and seated correctly.
Step one: Remove the cartridges
  1. Press the On/Resume button () to turn on the product.
  2. Open the cartridge access door. The carriage moves to the center of the product.
    NOTE:If the carriage does not move into the access area, turn it off and then on again.
    Figure 90: Open the cartridge access door
    Illustration of opening the cartridge access door
  3. Press lightly on the top of the cartridge that you are removing to release it from its slot. Then slide the cartridge out of the carriage.
    NOTE:The black cartridge belongs in the slot on the right. The color cartridge belongs in the slot on the left.
    Figure 91: Remove the cartridge
    Illustration of removing the cartridge
  4. If the cartridge has protective tape covering the nozzles, use the pull tab to remove it.
    Figure 92: Remove the protective tape using the pull tab
    Illustration of removing the protective tape
    CAUTION:Do not touch the copper-colored electrical contacts or the ink nozzles on the cartridge. Doing so can cause bad electrical connections, clogged ink nozzles, or poor print quality.
    Figure 93: Do not touch the copper-colored electrical contacts or the ink nozzles
    Illustration warning not to touch the copper-colored electrical contacts or the ink nozzles on the cartridge
  5. Repeat these steps to remove the other cartridge.
Step two: Reinstall the cartridges
  1. Hold the cartridge by its sides, and then slide the cartridge forward into its slot at a slightly upward angle.
    Figure 94: Reinsert the cartridge
    Illustration of reinserting the cartridge
  2. Firmly push the cartridge in until it snaps into place.
    Figure 95: Snap the cartridge into place
    Illustration of snapping the cartridge into place
  3. Repeat these steps to reinsert the other cartridge into its designated slot.
  4. Close the cartridge access door.
  5. An alignment page prints automatically. If the alignment page does not print automatically, follow these steps to print one manually:
    1. If the product is off, press the On/Resume button () to turn on the product.
    2. Disconnect the USB cable from the rear of the product.
    3. A sequence of buttons on the control panel must now be pressed in the order presented. The sequence must be completed within ten seconds. It might take several tries to complete the sequence within ten seconds.
      Press and hold the Cancel button ().
      While holding the Cancel button (), press and hold the On/Resume button ().
      When the Check Paper and Check Print Cartridge lights begin to blink simultaneously, release both the Cancel button () and the On/Resume button ().
      Press and release the Cancel button () again.
      Press and release the Copies button.
      Press and release the Paper Type button.
      Press and release the Color Start Copy button.
      The alignment page prints.
      NOTE:If the alignment page fails to print, repeat the button-press sequence in this step. The sequence must be completed within ten seconds.
Step three: Align the cartridges
Follow these steps to align the cartridges. If the product does not complete the cartridge alignment, it will print an alignment page every time you turn on the product.
  1. Open the scanner lid.
    Figure 96: Lift the scanner lid
    Illustration of lifting the scanner lid
  2. Place the alignment page face down on the scanner glass in the lower-left corner.
    Figure 97: Load the alignment page
    Illustration of loading the alignment page
  3. Close the scanner lid, and then press the Scan button on the control panel. The product aligns the cartridges.
    Figure 98: Press the Scan button to begin the alignment
    Illustration of pressing the Scan button to begin the alignment
    The alignment is complete when the On/Resume light () stops blinking.
  4. Reconnect the USB cable to the rear of the product.
  5. Try the intended task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution six: Plug the All-in-One directly into a wall outlet

The power source your product is plugged into might not function properly. Follow these steps to plug your product directly into a wall outlet.
  1. Disconnect the power cord from the rear of the product.
  2. Disconnect the product cord from any power strip or surge suppressor, and then plug it directly into a three-prong wall outlet.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Scan button to try the scan job again.
  5. If the product does not scan, follow the same steps and try a different wall outlet.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution seven: Reset the All-in-One

Follow these steps to perform a power reset.
Step one: Perform a power reset
  1. Press the On/Resume button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on automatically, press the On/Resume button () to turn the product back on.
Step two: Print a self-test report
Follow these steps to print a self-test report.
  1. Load plain, white paper into the paper tray.
  2. Press and hold the Cancel button (), and then press the Start Copy Color button.
    The product prints a self-test report.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution eight: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: All the lights blink

In this error condition, the following blinking lights pattern displays on the control panel:
  • On/Resume light: Blinking
  • Check Paper light: Blinking
  • Check Print Cartridge light: Blinking
  • Black Start Copy light: Blinking
  • Color Start Copy light: Blinking
Figure 99: All the lights are blinking on the control panel
Illustration of all the lights blinking on the control panel
    A fatal error has occurred.

Solution one: Make sure that the front panel overlay is installed correctly

If the front panel overlay, or bezel, is incorrectly installed, the product may indicate a false carriage stall error condition. If the product has not been set up before, follow these steps to ensure correct installation of the front panel overlay.
If the front panel overlay is already installed, and your printer has been working for some time, do not attempt to reinstall the overlay. Press firmly on the overlay to ensure proper installation of the overlay adhesive or pins.
NOTE:If you have already installed the front panel overlay, proceed to the next solution.
  1. Disconnect the power cord from the rear of the product.
  2. Locate the front panel overlay and peel off the paper backing to expose the adhesive as shown in the graphic below.
    Figure 100: Remove the paper backing from the front panel overlay
    Illustration of removing the paper backing from the front panel overlay
  3. Lift the scanner lid.
  4. Carefully line up and install the front panel overlay.
    Figure 101: Install the front panel overlay
    Illustration of installing the front panel overlay
    Figure 102: Correctly installed front panel overlay
    Image of a correctly installed front panel overlay
  5. Reconnect the power cord to the rear of the product.
  6. Try the intended task again.

Solution two: Reset the All-in-One

Follow these steps to perform a power reset.
Step one: Perform a power reset
  1. Press the On/Resume button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on automatically, press the On/Resume button () to turn the product back on.
Step two: Print a self-test report
Follow these steps to print a self-test report.
  1. Load plain, white paper into the paper tray.
  2. Press and hold the Cancel button (), and then press the Start Copy Color button.
    The product prints a self-test report.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Service the All-in-One

Contacting HP for service in all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, Contact HP to obtain service.
  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).
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