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HP TouchSmart tx2-1015ea Notebook PC Troubleshooting

"Missing or Corrupt LSASS" or "W32.Sasser.worm" Error Message Appears On Black Screen

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Issue Description

During startup, the error message Missing or Corrupt LSASS is displayed. The computer halts and stops responding.

Cause

The Sasser worm virus exploits the Local Security Authority Subsystem Service (LSASS) vulnerability in Windows XP.

Solution

Microsoft Security Update MS04-011 released on 13 April 2004 addresses this issue. The links below will take you to tools and information provided by Microsoft and Symantec to assist in the removal of and protection against any further Sasser virus attacks.

Related links

NOTE:The links above will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside of the HP Web site.

    HP TouchSmart tx2-1015ea Notebook PC

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