Jump to content

HP Officejet 7210 All-in-One Printer support

A 'Paper Jam' Error Displays on the HP Officejet 7200, 7300, and 7400 Printer Series

  • PrintPrint

Issue

During printing, the paper becomes stuck in the product and the error message 'Paper Jam: Clear jam, and then press Enter' displays on the control panel.
Experiencing frequent or recurring paper jams?

If you are looking for information on preventing a paper jam from recurring, you can skip to the prevention and cause sections in this document.

How to use the solutions in this document

To resolve the issue, try each solution in this document, and then use the steps in this section to print a self-test report. This step determines if the product hardware functions correctly. When you have resolved the issue, and the product successfully prints a self-test report, there is no need to continue troubleshooting.

Print a self-test report

Use the following steps to print a self-test report.
  1. Load plain white paper in the input tray.
  2. Press the Power button () to turn on the product.
  3. Press Setup.
  4. Press the down arrow () until Print Report displays, and then press OK.
  5. Press the down arrow () until Self-Test Report displays, and then press OK. The self-test report prints.
IMPORTANT! Try to print a self-test report after every solution even if the solution resolves the issue.

Solution one: Clear the paper jam

Follow these steps in the order presented to resolve the paper jam.

Step one: Remove loose paper from the tray

Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Remove any loose paperDo not pull jammed paper
Graphic: Remove loose paperGraphic: Don't pull jammed paper

Step two: Clear the jam from the rear of the product

CAUTION: Never pull jammed paper from the front of the product. If you can pull it from the rear of the product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the product.
  1. Disconnect the USB cable from the rear of the product.
  2. Press the Power button () to turn off the product.
  3. Remove the rear access door or the two-sided printing accessory (duplexer) from the rear of the product.
    • To remove the rear access door: Press the buttons inward on the rear access door, and then pull the door toward you.
      Figure 1: Remove the rear access door
      Graphic: Removing the rear access door
    • To remove the duplexer: Press in the buttons on the sides of the duplexer, and then pull the duplexer toward you.
      Figure 2: Remove the duplexer
      Graphic: Remove the duplexer
  4. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull out any whole sheets of paper to avoid tearing them.
    CAUTION:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
    Figure 3: Remove scraps of paper
    Graphic: Remove scraps of paper
  5. If you are using a duplexer, open the duplexer door.
    Figure 4: Open the duplexer
    Graphic: Opening the door of the duplexer
  6. Gently pull any jammed paper out of the duplexer.
  7. Close the door of the duplexer.
  8. Gently push the rear access door or the duplexer into the product until it snaps firmly into place. Do not press the buttons on the end of the accessory while you are reattaching it.

Step three: Clear the jam from the automatic document feeder (ADF)

  1. Remove the ADF input tray from the product.
  2. Lift the cover of the ADF.
    Figure 5: Remove the document feeder, and then lift the cover
    Graphic: Remove the document feeder, and then lift the cover
  3. Find the ADF cleanout underneath the pick roller.
    Figure 6: The ADF cleanout
    Graphic: The ADF cleanout
  4. Remove the ADF cleanout. With both hands, lift up on the two handles until the cleanout unsnaps. Rotate and lift the ADF cleanout, and then set it aside.
    Figure 7: Remove the ADF cleanout
    Graphic: Remove the ADF cleanout
  5. Lift the scanner lid, and then check the ADF paper path for jammed paper. Paper can jam in the path as it feeds out of the ADF onto the scanner glass.
    Figure 8: Paper jammed in the ADF paper path
    Graphic: Paper jammed in the ADF paper path
  6. Check for jammed paper at the point the paper enters the ADF cleanout.
    Figure 9: Paper jammed as it enters the ADF cleanout
    Graphic: Paper jammed as it enters the ADF cleanout
  7. Gently remove the jammed paper. Be careful not to tear it.
    Figure 10: Remove the jammed paper
    Graphic: remove the jammed paper
    If the paper does not come out with gentle pulling, follow these instructions.
    Open the ADF, and then use both hands to gently loosen the paper.
    When the paper is free, gently pull it out.
    Close the ADF.
  8. Reinstall the ADF cleanout. Push down on the two tabs until the cleanout snaps into place.
    Figure 11: Reinstall the ADF cleanout
    Graphic: Reinstall the ADF cleanout
    CAUTION:Make sure that the ADF cleanout tabs snap into place. If the ADF cleanout is loose or incorrectly installed, more paper jams might occur.
    Figure 12: Incorrectly installed ADF cleanout
    Graphic: ADF cleanout not properly positioned
    NOTE:Paper should deflect down, not out and back.
    Figure 13: Properly positioned ADF cleanout
    Graphic: ADF cleanout
    Figure 14: Out-of-position ADF cleanout
    Graphic: Out-of-position ADF cleanout
  9. Replace the ADF input tray, and then lower the ADF cover.

Step four: Clear the jam from the front of the product

  1. Without opening the cartridge access door, check the tray for jammed paper.
  2. If you see jammed paper, gently pull it out.
    CAUTION: Carefully remove paper from the front of the product. Pulling too hard on jammed paper can damage the print mechanism.
  3. Open the cartridge access door, and then check for any jammed paper inside the product.
    CAUTION:Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism. Use a flashlight to make sure that you find all traces of paper.
  4. Reconnect the power cord to the rear of the product.
  5. Press the Power button () to turn on the product.

Step five: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution two: Make sure that the carriage can move freely

Use the following steps to make sure that the carriage moves freely.

Step one: Check the carriage path

  1. Press the Power button () to turn on the product.
  2. Open the cartridge access door.
    Figure 15: Open the cartridge access door
    Graphic: Opening the cartridge access door
    NOTE:The carriage might try to move into the access area. If it does, allow it to move to that position.
  3. With the power turned on, disconnect the power cord from the rear of the product.
  4. Unplug the power cord from the power source or electrical outlet.
    WARNING:You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of an electrical shock.
  5. Check for any paper or object that might be restricting the carriage.
    Figure 16: Example of paper that could be restricting the carriage
    Graphic: Paper in carriage area that could be restricting the carriage
  6. Remove any paper or objects you find.
    NOTE:If the paper tears when you remove it, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.
  7. Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side, move the carriage to the left side of the product.
    • If the carriage is stuck on the left side, move the carriage to the right side of the product.
    • If the carriage is stuck in the middle, move the carriage to the right.
  8. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right.
  9. Close the cartridge access door.
    Figure 17: Close the cartridge access door
    Graphic: Closing the cartridge access door
  10. Reconnect the power cord to the back of the product.
  11. Plug the power cord back into the power source or electrical outlet.
  12. Press the Power button () to turn on the product.

Step two: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution three: Clean the rollers and the rear access door

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers inside the product.

Step one: Clean the rollers

  1. Press the Power button () to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Remove the rear access door or the two-sided printing accessory (duplexer) from the rear of the product.
    • To remove the rear access door: Press the buttons inward on the rear access door, and then pull the door toward you.
      Figure 18: Remove the rear access door
      Graphic: Removing the rear access door
    • To remove the duplexer: Press in the buttons on the sides of the duplexer, and then pull the duplexer toward you.
      Figure 19: Remove the duplexer
      Graphic: Remove the duplexer
  4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
  5. Press the cloth against the rollers and rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
    Figure 20: Rotate and clean the rollers
    Photograph of rollers to clean
  6. Allow the rollers to dry for 10 or 15 minutes.
  7. Check the paper feed rollers on the rear access door to make sure that they are clean, free of paper bits, and rotate freely.
  8. Clean the surface and the rollers of the rear access door the same way you cleaned the large rollers inside the product.
  9. Allow the rollers of the rear access door to dry for 10 or 15 minutes.
  10. Gently push the rear access door or the duplexer into the product until it snaps firmly into place.
  11. Reconnect the power cord to the rear of the product.
  12. If the product does not turn on, press the Power button () to turn on the product.

Step two: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution four: Reset the product

Follow these steps to reset the product.

Step one: Perform a power reset

  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.

Step two: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue, and the self-test report prints, there is no need to continue troubleshooting. Connect the USB cable to continue the print job.
  • If the issue persists, continue to the next step.
  • If the self-test report does not print, skip to the next solution.

Step three: Search for more information

If you are still experiencing issues, see the HP Product Support Home Page, and then search for another document that relates to the symptoms you are experiencing.
Right-click this link, Product Support Home Page , and then click Open in New Window.
NOTE:If the page displays in the wrong country/region or language, click the Region - Language link in the upper right corner of your browser. Then you can select the correct country/region and language.

Solution four: Service the printer

These steps apply to Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.
Please contact HP using one of the options found in Contact HP.

Preventing paper jams

  • Before loading paper in the input tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
  • Make sure that the length and width adjusters on the input tray are correctly positioned, and then push the stack of paper forward until it stops in the tray.
    CAUTION:Do not force the paper to move too far forward in the tray.
  • Do not overload the input tray with paper.
  • Only add paper to the input tray when the product is not printing.
  • Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information.
  • Do not print on paper with paper clips or staples attached.
  • Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.
  • Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.
  • Do not use paper that is too thin, too thick, or too glossy for the product.
  • To help prevent ADF jams, make sure that the parts of the ADF are clean and free of dust or sticky material. This applies to the input and output trays, ADF scanner glass strip, cork pad, and pickup rollers.

Causes

The following factors can cause paper jams:
  • Paper loaded incorrectly in the paper tray.
  • Damaged or dirty paper rollers.
  • Torn, wrinkled, or damp paper loaded in the paper tray.
  • The rear access door or two-sided printing accessory (duplexer) might not be closed or is not locked into place.
  • Paper was added to a stack already in the tray while the HP product was printing.
  • The tray contains more than one type of paper.
  • The paper is jammed inside the HP product where you cannot see it.
  • An obstruction is blocking the paper path.
  • Torn pieces of paper from a previous jam are stuck in the product.
  • The tray is too full.
  • If printing on an envelope, the edges of the envelope are bent.
HP Officejet 7210 All-in-One Printer

More for this product

HP Support forums

Find solutions and collaborate with others on the HP Support Forum