After installing Windows XP Service Pack 2 (SP2), the Veritas/Sonic Direct Letter Access (DLA) software will give an error at the end of the format process stating it encountered a problem. The error displayed is below:
- Direct Access Component has encountered a problem and needs to close
The error report states TFSWCTRL.EXE generated the error.
Early versions of DLA software are not compatible with Windows XP SP2. The DLA software must be updated to a later version to successfully eliminate this error. The link below contains a revision of DLA software tested to work with Windows XP SP2.