PrintISSUE:
After installing Windows XP Service Pack 2 (SP2), the Veritas/Sonic Direct Letter Access (DLA) software will give an error at the end of the format process stating it encountered a problem. The error displayed is below:
- Direct Access Component has encountered a problem and needs to close
The error report states TFSWCTRL.EXE
generated the error.
SOLUTION:
Early versions of DLA software are not compatible with Windows XP SP2. The DLA software must be updated to a later version to successfully eliminate this error. The link below contains a revision of DLA software tested to work with Windows XP SP2.
