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HP Photosmart 8150 Photo Printer support

A 'Paper Jam' Error Displays on the HP Photosmart 8150 and 8450 Printer Series

  • PrintPrint

Issue

Either before or during a print job, the message Paper Jam. Clear jam then press OK displays on the control panel. The HP product will not print.
Experiencing frequent or recurring paper jams?

If you are looking for information on preventing a paper jam from recurring, you can skip to the prevention and cause sections in this document.

How to use the solutions in this document

To resolve the issue, try each solution in this document, and then use the steps in this section to print a self-test report. This step determines if the product hardware functions correctly. When you have resolved the issue, and the product successfully prints a self-test report, there is no need to continue troubleshooting.

Print a self-test page

  1. Press the Menu button ().
  2. Press the Down Arrow button () twice to select Tools, and then press OK.
  3. Press the Down Arrow button () to select Print test page, and then press OK.
    The self-test page prints.

Solution one: Clear the paper jam

Follow these steps in the order presented to resolve the paper jam.

Step one: Remove loose paper from the tray

Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.

Step two: Clear the paper jam from the rear of the printer

Use one of the following methods to clear the paper jam from the rear of the HP product.
WARNING:Clear jammed paper from the back only. Clearing jams from the front can damage the product.

Method one: Clear the paper jam from the rear access door

  1. Disconnect the USB cable from the rear of the product.
  2. Press the Power button () to turn off the product.
  3. Push the two latch handles on the rear access door toward each other, and then remove the door.
    Figure 1: Remove the rear access door
    Graphic: Remove the rear access door
  4. Remove all the paper you see.
    • If the paper tears when removing it from the rollers, check the rollers and wheels for torn pieces of paper. If all the pieces of paper are not removed, more paper jams are likely to occur.
    • If printing labels, see if any are missing from the label sheet. If any labels are missing, find them inside the printer and remove them carefully.
  5. Replace the rear access door.
  6. Press the OK button.

Method two: Clear the paper jam from the two-sided printing accessory (duplexer)

  1. Disconnect the USB cable from the rear of the product.
  2. Press the Power button () to turn off the product.
  3. Simultaneously press the release buttons on each side of the duplexer, and then pull the duplexer out to remove it.
    Figure 2: Remove the duplexer
    Graphic: Remove duplexer
  4. Carefully pull the jammed paper out of the product.
  5. Make sure that no scraps of paper are stuck in the HP product.
  6. Push the duplexer into the HP product until it snaps firmly into place. Do not press the buttons on the ends of the module while replacing it.
  7. Press the button on top of the duplexer, and then pull the door open.
  8. Pull any jammed paper out of the duplexer.
  9. Make sure that no scraps of paper are stuck in the duplexer.
  10. Close the duplexer door.

Step three: Make sure that the carriage can move freely

  1. With the product turned on, open the front cover. The carriage might try to move into the access area. If so, allow the carriage to move to that position.
  2. With the product turned on, unplug the power cord from the back of the product.
  3. Unplug the power cord from the power source or electrical outlet.
    WARNING:You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without risk of electrical shock.
  4. Check for any paper or objects that might be stopping the carriage.
    CAUTION:If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.
  5. Reach inside the product through the paper output tray, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
  6. Remove any loose paper or obstructions found.
  7. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.
  8. Close the front cover.
  9. Push the duplexer or rear access door back into the HP product until it snaps firmly into place. Do not press the buttons on the ends of the module while replacing it.
  10. Plug the power cable into the HP product.
  11. Turn the power on.

Step four: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution two: Clean the paper rollers

Follow these steps to clear the paper rollers inside the HP product.

Step one: Clean the paper rollers

  1. Turn the product off, and then unplug the power cord from the wall outlet.
  2. Remove the rear access door.
  3. Wipe the paper rollers with a lint-free cloth that is lightly moistened with distilled or bottled water. Rotate the rollers manually to clean all the way around them.
    Figure 3: Cleaning the paper rollers
  4. Allow the rollers to dry completely, and then replace the rear access door.
  5. Plug the power cord into the wall outlet, and turn the product on.

Step two: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution three: Perform a power reset

Follow these steps to reset the product.

Step one: Perform a power reset

  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.

Step two: Print a self-test report

Print a self-test report. See the 'Print a self-test report' section at the beginning of this document.
  • If these steps resolved the issue, and the self-test report prints, there is no need to continue troubleshooting. Connect the USB cable to continue the print job.
  • If the issue persists, continue to the next solution.
  • If the self-test report does not print, skip to the next solution.

Step three: Search for more information

If you are still experiencing issues, see the HP Product Support Home Page, and then search for another document that relates to the symptoms you are experiencing.
Right-click this link, Product Support Home Page , and then click Open in New Window.
NOTE:If the page displays in the wrong country/region or language, click the Region - Language link in the upper right corner of your browser. Then you can select the correct country/region and language.

Solution four: Service the printer

Contacting HP for service in all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, Contact HP to obtain service.
  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

Prevent paper jams

The following recommendations can help prevent recurring paper jams in your HP product.
  • Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
  • Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray.
    CAUTION:Do not force the paper to move too far forward in the tray.
  • Do not overload the tray with paper.
  • Only add paper to the tray when the product is not printing.
  • Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information.
  • Do not print on paper with paper clips or staples attached.
  • Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.
  • Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.
  • Do not use paper that is too thin, too thick, or too glossy for the product.

Causes

The following recommendations can help prevent recurring paper jams in your HP product.
  • Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
  • Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray.
    CAUTION:Do not force the paper to move too far forward in the tray.
  • Do not overload the tray with paper.
  • Only add paper to the tray when the product is not printing.
  • Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information.
  • Do not print on paper with paper clips or staples attached.
  • Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.
  • Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.
  • Do not use paper that is too thin, too thick, or too glossy for the product.
HP Photosmart 8150 Photo Printer

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