HP Photosmart 8150 Photo Printer support
Cartridge Failed or Cartridge Not Compatible
After you install a print cartridge or during operation, one of the following messages appear on the printer screen:
- [Color / Black / Photo / Gray Photo] Cartridge Failed
- [Color / Black / Photo / Gray Photo] Cartridge Is Not Compatible
The printer will not print.
NOTE:In the procedure below, the 'problem' cartridge is the one identified by the error message.
Step 1: Remove, inspect, and reseat the problem cartridge
The cartridge might not have full electrical contact with the product. Removing and reinstalling the cartridge might help.
NOTE:HP cannot guarantee the quality of remanufactured or refilled cartridges. Use genuine HP cartridges to ensure good quality.
- Make sure that the product is turned on.NOTE:Press the power button () to turn on the product.
- Open the product cover and wait until the carriage is idle and silent.
- Open the cartridge latch.
- Press down lightly on top of the latch.
- Pull out the bottom of the latch to unhook it.
- Slide the cartridge out and inspect it.Check the copper electrical contacts for debris. If any debris is evident, proceed to "Step two: Clean the cartridge and carriage contacts."Make sure that the clear nozzle protective tape has been removed.CAUTION:Do not try to remove the copper electrical strip.Look at the number on the cartridge label and make sure it is compatible with the product. Compatible cartridges are listed in the product user guide.
- If the cartridge is not compatible, obtain the correct cartridge, and then go to "Step five: Replace the cartridge." If the cartridge is compatible, reinstall it in the product:Hold the cartridge with the nozzles down and the copper electrical contacts facing the product, and then slide the cartridge into the carriage.
Push down on the cartridge latch until it snaps closed.
- Cartridges marked with a triangle go into the left carriage slot.
- Cartridges marked with a square or pentagon go into the right carriage slot.
- Close the product cover.
Step 2: Clean the problem cartridge contacts
- Gather the following items to clean the ink cartridge and carriage:
- Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the ink cartridge.
- Clean cotton swabs or any soft, lint-free material that will not stick to the ink cartridges (coffee filters work well).
- Sheets of paper or a paper towel to rest the ink cartridge on during cleaning.
- Open the ink cartridge access door and wait until the carriage is idle and silent.
- Disconnect the power cord from the back of the printer.
- Remove the ink cartridge and place it on a piece of paper with the nozzle plate facing up.NOTE:Do not leave the ink cartridges outside of the printer for more than 30 minutes. If the ink cartridge is outside of the printer for too long, the ink can dry and clog the nozzles.
- Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.
- Clean only the copper-colored contacts
- Repeat these steps for the other ink cartridge.
- Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.
- Use the swab to clean the electrical contacts in the carriage, located inside the printer on the carriage slots.
- Wait 10 minutes to allow the ink cartridge and carriage electrical contacts to dry.
- Reinstall the ink cartridges.
- Close the ink cartridge access door.
- Reconnect the power cord to the back of the printer.
- Press the Power button to turn on the printer.
- Try to print a page.
- If you are still unable to print, repeat these steps to clean and reseat the ink cartridges. Multiple cleanings might be necessary to restore printing.
Step 3: Repeat reseating and cleaning steps
If the problem is not solved, repeat the reseating and cleaning procedures above.
Step 4: Contact HP
If a cartridge replacement was not tried previously to solve this problem, replace the problem cartridge now. Click here (c00206040) (in English) to see if the cartridge is covered under warranty.
Step 5: Print in backup mode
If you do not have a replacement cartridge, you can still print in ink backup mode. Simply remove the problem cartridge, and print with the remaining cartridge.
- If you remove the tri-color cartridge, printouts will be in grayscale.
- If you remove the black or photo cartridge, the product prints slowly and the colors in the printouts might differ.