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HP Photosmart 8150 Photo Printer support

Cartridge Failed or Cartridge Not Compatible

  • PrintPrint

Problem

After you install a print cartridge or during operation, one of the following messages appear on the printer screen:
  • [Color / Black / Photo / Gray Photo] Cartridge Failed
  • [Color / Black / Photo / Gray Photo] Cartridge Is Not Compatible
The printer will not print.
NOTE:In the procedure below, the 'problem' cartridge is the one identified by the error message.

Step 1: Remove, inspect, and reseat the problem cartridge

The cartridge might not have full electrical contact with the product. Removing and reinstalling the cartridge might help.
NOTE:HP cannot guarantee the quality of remanufactured or refilled cartridges. Use genuine HP cartridges to ensure good quality.
  1. Make sure that the product is turned on.
    NOTE:Press the power button () to turn on the product.
  2. Open the product cover and wait until the carriage is idle and silent.
  3. Open the cartridge latch.
    1. Press down lightly on top of the latch.
    2. Pull out the bottom of the latch to unhook it.
  4. Slide the cartridge out and inspect it.
    Figure 1: Open the cartridge latch
    Open the cartridge latch
    Figure 2: Slide out the cartridge
    Slide out the cartridge
    CAUTION:Do not touch the copper electrical contacts or the ink nozzles.
    Figure 3: Copper electrical contacts and ink nozzles
    Electrical contacts and ink nozzles
    1 - Copper electrical contacts
    2 - Ink nozzles
    Check the copper electrical contacts for debris. If any debris is evident, proceed to "Step two: Clean the cartridge and carriage contacts."
    Make sure that the clear nozzle protective tape has been removed.
    Figure 4: Remove the clear nozzle protective tape
    Remove the clear protective tape
    1 - The clear nozzle protective tape
    CAUTION:Do not try to remove the copper electrical strip.
    Look at the number on the cartridge label and make sure it is compatible with the product. Compatible cartridges are listed in the product user guide.
  5. If the cartridge is not compatible, obtain the correct cartridge, and then go to "Step five: Replace the cartridge." If the cartridge is compatible, reinstall it in the product:
    Hold the cartridge with the nozzles down and the copper electrical contacts facing the product, and then slide the cartridge into the carriage.
    • Cartridges marked with a triangle go into the left carriage slot.
    • Cartridges marked with a square or pentagon go into the right carriage slot.
    Figure 5: Insert the cartridge into the correct slot
    Insert the cartridge into the correct slot
    Push down on the cartridge latch until it snaps closed.
    Figure 6: Slide the cartridge
    Slide the cartridge into the slot
    Figure 7: Close the latch
    Close the cartridge latch
  6. Close the product cover.

Step 2: Clean the problem cartridge contacts

  1. Gather the following items to clean the cartridge and carriage:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
    • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
  2. Open the cartridge access door and wait until the carriage is idle and silent.
  3. Disconnect the power cord from the back of the printer.
  4. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
    NOTE:Do not leave the cartridges outside of the printer for more than 30 minutes. If the cartridge is outside of the printer for too long, the ink can dry and clog the nozzles.
  5. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.
  6. Clean only the copper-colored contacts
    Figure 8: Clean the contacts
    1 - Copper-colored contacts
    2 - Ink nozzles (do not clean)
  7. Repeat these steps for the other cartridge.
  8. Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.
  9. Use the swab to clean the electrical contacts in the carriage, located inside the printer on the carriage slots.
    Figure 9: The electrical contacts in the cartridge slots
    Image: The electrical contacts in the cartridge slots
  10. Wait 10 minutes to allow the cartridge and carriage electrical contacts to dry.
  11. Reinstall the cartridges.
  12. Close the cartridge access door.
  13. Reconnect the power cord to the back of the printer.
  14. Press the Power button to turn on the printer.
  15. Try to print a page.
  16. If you are still unable to print, repeat these steps to clean and reseat the cartridges. Multiple cleanings might be necessary to restore printing.
Figure 10: Print carriage contacts

Step 3: Repeat reseating and cleaning steps

If the problem is not solved, repeat the reseating and cleaning procedures above.

Step 4: Contact HP

If a cartridge replacement was not tried previously to solve this problem, replace the problem cartridge now. Click here (c00206040) (in English) to see if the cartridge is covered under warranty.

Step 5: Print in backup mode

If you do not have a replacement cartridge, you can still print in ink backup mode. Simply remove the problem cartridge, and print with the remaining cartridge.
  • If you remove the tri-color cartridge, printouts will be in grayscale.
  • If you remove the black or photo cartridge, the product prints slowly and the colors in the printouts might differ.
HP Photosmart 8150 Photo Printer

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