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HP Photosmart 335 Compact Photo Printer support

'Paper Jam. Clear Jam then Press OK' Error Message Displays on the Printer LCD

  • PrintPrint

Issue

Either before or during a print job, the message Paper Jam. Clear Jam then Press OK displays on the printer LCD. The printer will not print.

Solution

  1. Before you do anything else, turn the printer off and on by following these steps:
    Turn off the printer by pressing the Power button.
    If the optional HP Photosmart Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in.
    If the optional HP Photosmart Internal Battery is installed in the printer, unplug the printer power cord, if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord.
    Turn on the printer. The printer checks for paper in the paper path and will automatically eject the jammed paper. Press OK to continue.
    If the error still occurs, go on to the next step.
  2. If the paper came part way through the front of the printer, gently pull the paper towards you to remove it.
  3. If the paper did not come part way through the front of the printer, try removing it from the back of the printer:
    1. Remove the paper from the In tray, then push in the catches to release the in tray.
      Figure 1: In tray catches
    2. Open the In tray to a horizontal position.
    3. Gently pull the jammed paper to remove it from the back of the printer.
    4. Before you lift the In tray to close it, make sure it is pushed all the way to the right on its hinges.
      Figure 2: Pushing the tray to the right before closing
    5. Lift the In tray up until it snaps back into paper-loading position.
  4. Open and close the pen door on the front of the printer to make sure it is securely latched.
    Figure 3: Opening and closing the pen door

How to avoid paper jams

  • Make sure that the cartridge door on the front of the printer is securely closed.
  • If you experience paper jams while printing, try loading one sheet of photo paper at a time. Insert the paper as far as it will go into the In tray.
  • Do not add paper while the unit is printing.
  • Do not use paper that is too thin, too slick, or that stretches.
  • Do not use torn or creased paper. Paper that has been printed previously may cause jams.
HP Photosmart 335 Compact Photo Printer

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