When a notebook is configured to automatically download and install updates from Microsoft´s Windows Update, the Bluetooth hardware may not function after certain updates. The Windows Update function may install Microsoft versions of the Bluetooth software and drivers that are incompatible with HP products.
Perform one or more of the methods to correct the Bluetooth update problem.
Method 1: Re-install HP Bluetooth software
Do the following steps to uninstall the Microsoft software and re-install the Bluetooth by HP software.
, Control Panel
, then Add or Remove Programs
From the list, Click
next to the Microsoft Bluetooth Drivers.
Once the drivers have been removed, click
, Help and Support
then Update Software & Drivers
When prompted, click
System Health Check
. When presented with a listing of Updates for Driver, Bios and Software, select HP Bluetooth software
Follow the prompts to install the software.
Method 2: Review Windows updates before installation
Do the following steps to prevent Windows from automatically installing incompatible Bluetooth drivers in the future.
Windows Update site
and under the
Pick a time to install updates
On the Automatic Updates window, click
Download updates for me, but let me choose when to install them
option and click OK
to accept the change.
In the future, when presented with a list of updates, do not install any Windows Bluetooth updates.