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HP LaserJet 1018 Printer support

Basic Troubleshooting Steps

  • PrintPrint
You can use this document to find the solution to common printer problems.

Step 1: Is the printer set up correctly?

  • Is the printer plugged into a power outlet that is known to work?
  • Is the on/off switch in the on position?
  • Is the print cartridge properly installed? .
  • Is paper properly loaded in the input tray?.
YesIf you answered yes to the questions above, go to Step 2: Is the Ready light on?
NoIf the printer will not turn on, Contact HP support .

Step 2: Is the Ready light on?

Do the control panel lights look like this picture?
Control panel light pattern
LaserJet 1018LaserJet 1020LaserJet 1022
YesGo to Step 3: Is the print quality acceptable?
NoIf the control panel lights do not look like the picture above, see the control panel light pattern messages in the User Guide on CD.

If you are unable to resolve the problem, Contact HP support .

Step 3: Can you print a Demo page?

Press the Go button to print a Demo page.
YesIf the Demo page printed, go to Step 4: Is the print quality acceptable?
NoIf you are unable to resolve the problem, Contact HP support .

Step 4: Is the print quality acceptable?

YesIf the print quality is acceptable, go to Step 5: Is the printer communicating with the computer?
NoIf the print quality is poor, clean the printer.

Verify that the print settings are correct for the media you are using.

If you are unable to resolve the problem, Contact HP support .

Step 5: Is the printer communicating with the computer?

Try printing a document from a software application.
YesIf the document prints, go to Step 6: Does the printed page look like you expected?
NoIf you are unable to resolve the problem, Contact HP support .

Step 6: Does the printed page look like you expected?

YesThe problem should be resolved. If it is not resolved, Contact HP support .
NoIf you are unable to resolve the problem, Contact HP support .

Contact HP support

HP LaserJet 1018 Printer

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