Windows may stop responding and a blue screen will appear. A serious error with a stop code of 0xD1 referring to the file FA312nd5.sys is displayed on the blue screen. On the next startup or boot, a Windows Serious Error message will appear on the Windows Desktop referring to the file FA312nd5.sys.
File FA312nd5.sys is associated with the Netgear Ethernet controller built into your notebook PC. HP does not have a solution at this time. Please report the Windows Serious Error using the Report Error button the Windows Serious Error Message. HP will provide a Software Update to repair this issue as soon as the exact cause is understood.
NOTE:Please Contact HP if you would like to work directly with an HP Service Agent to provide more information to help HP resolve this issue.