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HP Photosmart Digital Camera support

The Image Transfer Software Does Not Automatically Start When Transferring Images from the Camera to the Computer

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Issue

When the camera is connected to the computer, the image transfer software does not automatically start.

Solution

Step one: Ensure the camera displays 'Connected to computer'

Ensure camera still displays Connected to Computer. The camera may have timed out and shut off. Turn the camera back on.

Step two: Ensure that the HP software for your camera is installed

The HP Image Transfer or HP Image Unload software will work for your camera only if you have installed the HP software that came with your camera, or installed a newer version of the HP software.
HP Image Zone and some HP camera drivers may be pre-installed on HP Pavilion computers. If your camera is recognized by the pre-installed HP software when you connect it to the computer, then you may use the pre-installed software. Otherwise, install the software from the CD that came with your camera by referring to the documentation that came with the camera.

Step three: Ensure the correct camera driver is being used

Perform the following steps to check that the correct the camera driver is being used:
  1. Connect the camera to the computer.
  2. Open Device Manager by right-clicking My Computer and left-click Properties .
    For Windows XP Pro, left click Start , select My Computer , and select view system information under System Tasks.
  3. On the resulting System Properties window, click the Device Manager tab. For Windows 2000 and Windows XP, first click the Hardware tab, and then the Device Manager button.
  4. If the camera USB mode is Digital Camera , the camera should be listed under Imaging Devices. Look for items that pertain to the camera, for example, USB Camera, HP Photosmart xxx where "xxx" is the camera model number such as R717, or Unknown Device. Check under Imaging Devices, and if necessary, Other Devices, and Universal Serial Bus Controllers by clicking the plus (+ ) sign.
  5. Right-click the listing for your camera, and then click Properties .
    • In Device Properties tab, the device status should be This device is working properly .
    • In the General tab, the driver provider should be Hewlett-Packard .
    • If these conditions are not met:
      1. Close the Properties window for the camera or unknown device.
      2. Highlight the item.
      3. Click Remove at the bottom of Device Manager. You may need to right-click the item, and then select Remove or Uninstall .
      4. Refresh the Device Manager. For Windows 2000 and XP, select Action at the top of Device Manager.
      5. After refreshing the Device Manager, select Scan For Hardware Changes .
  6. If the camera USB mode is Disk Drive , the camera should be listed under Disk Drives. Right-click the listing for your camera, which will look similar to HP Photosmart xxx USB Device , where "xxx" is the camera model number such as R717, and then click Properties .
    • In Device Properties tab, the device status should be This device is working properly .
    • In the General tab, the driver provider will be Microsoft for computers using Windows XP, 2000, and ME. On computers using Windows 98, the driver provider will be listed as (Standard disk drives) after installing the HP driver.
    • If these conditions are not met:
      1. Close the Properties window for the camera or unknown device.
      2. Highlight the item.
      3. Click Remove at the bottom of Device Manager. You may need to right-click the item, and then select Remove or Uninstall .
      4. Refresh the Device Manager. For Windows 2000 and XP, select Action at the top of Device Manager.
      5. After refreshing the Device Manager, select Scan For Hardware Changes .

Step four: Ensure that the HP Digital Imaging Monitor is running

Check if the HP Digital Imaging Monitor icon is displayed. The monitor icon is located in the taskbar at the bottom of the screen, next to the clock.
Figure 1: HP Digital Imaging Monitor
If the HP Digital Imaging Monitor is not currently running, check to see if it was installed by following the steps below.
  1. Right-click Start , and then click Explore . Windows Explorer opens.
  2. Double-click Program Files , Hewlett-Packard , Digital Imaging , and then Bin .
  3. Check if hpqtra08.exe or hpqcmon.exe are listed.
  4. If neither of these files are listed, uninstall the HP Imaging Software and then reinstall the HP camera software.
    1. On the computer, click the Start button, point to Settings , and double-click Control Panel . For Windows XP, click Start and then Control Panel .
    2. Double-click Add/Remove Programs .
    3. Check for any copies of the HP imaging software. They will be named either HP Photo and Imaging or HP Image Zone . If multiple copies exist, remove them all.
    4. After all copies of the software have been removed, restart the computer.
    5. Once the computer is restarted and the main screen displays, right-click the Start button, and click Explore . Windows Explorer opens.
    6. Find the Program Files folder under the C: drive. Inside this folder is a folder named HP or Hewlett Packard . Open this folder, then find and delete the Digital Imaging folder.
    7. Ensure the camera is disconnected from the computer and reinstall the HP imaging software. This can be done in two ways:
      • From the camera CD
        1. Put the Installation CD you received with your camera into the computer and run the installer. The installation window automatically displays.
          NOTE:If the installation window does not display, click Start , and then click Run . In the Open: line, type X:\SETUP.EXE , where X is the letter of your CD drive.
        2. Click Next , and then follow the on-screen instructions to install the software.
      • From the HP Support Web site
        1. Select Download software and drivers , enter the model number of your camera, and click the Search button.
        2. Select the operating system on your computer.
        3. Select the software listed under Driver . The system will then provide installation instructions.

Step five: Configure the HP Digital Imaging Monitor to automatically start every time the computer is restarted

If the HP Digital Imaging Monitor is currently installed, configure the HP Digital Imaging Monitor to automatically start every time the computer is restarted. Follow the steps below for the appropriate software version to do this.

HP Image Zone 3.x or later

  1. Right-click Start , and then click Explore . Windows Explorer opens.
  2. Double-click Program Files , Hewlett-Packard , Digital Imaging , and then Bin .
  3. Right-click hpqtra08.exe .
  4. Drag the file to the following location in Windows Explorer: C:\Documents and Settings\All Users\Start Menu\Programs\Startup.
  5. Select Create Shortcut here .

HP Photo & Imaging Software 2.x or earlier

CAUTION:The following instructions require you to edit the Windows Registry. Only advanced users should make changes to the Registry.
  1. Click Start , and then Run . The Run window opens.
  2. In the Open: line, type regedit and click OK .
  3. Open HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVer-sion\Run.
  4. Click Run .
  5. From the Edit menu, select New , and then String Value .
  6. Set the name to hpqcmon .
  7. Set the value data to C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqcmon.exe .
  8. Close all open windows and restart the computer.
    If the HP Digital Imaging Monitor is running, connect the camera to the computer and check if the HP Image Transfer Software starts.

Step six: Verify that the camera tray application plug-in is configured correctly

If HP Image Transfer Software still does not launch when the camera is connected, and the HP Image Zone software is version 3.x or later, verify that the camera tray application plug-in is configured correctly by performing the following steps:
  1. Verify that a registry key exists for the camera by doing the following:
    1. Click Start , and then Run . The Run window opens.
    2. In the Open: line, type regedit and click OK .
    3. Look for a registry key similar to the example below. The example below is for an HP Photosmart 935 digital camera. The name will vary for each camera.
      [HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\ DigitalImaging\Cam935]
  2. Verify that the following registry entry is listed:
    [HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\ DigitalImaging\TrayApp\PlugIns] "Cameras"="{1F5739B9-AB62-4a7c-BFB0-16B22AC5ED79}"
  3. Register the camera tray application plug-in by doing the following:
    1. Click Start , and then Run . The Run window opens.
    2. In the Open: line, type regsvr32.exe "C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpiCamTA.dll" and click OK .
  4. Stop the current hpqtra08.exe process. Follow the steps below for the appropriate operating system.
    • Windows XP and 2000
      1. Pess Ctrl , Alt , and Delete on the keyboard at the same time.
      2. Click Task Manager . The Task Manager window opens.
      3. Click the Processes tab.
      4. Locate and click hpqtra08.exe.
      5. Click End Process .
    • Windows 98 and ME
      1. Pess Ctrl , Alt , and Delete on the keyboard at the same time.
      2. Click Task Manager . The Task Manager window opens.
      3. Locate and click hpqtra08.exe.
      4. Click End Program .
  5. Close all open windows and restart the computer.
  6. Reconnect the camera.
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