Jump to content

Ordering HP Certified Replacement Parts

  • PrintPrint
Over time, you may need to replace one or more of the parts in your notebook computer with HP-certified replacement parts. HP-certified replacement parts are parts that have been tested extensively to meet HP’s quality and compatibility standards and are guaranteed to function correctly in your HP computer. The availability of specific parts may vary depending on your particular notebook model.

Ordering HP-certified parts with HP PartSurfer

You can order HP-certified replacement parts for your notebook computer by using the HP PartSurfer . HP PartSurfer has a complete list of parts and can help you find the part you need.
The part you need may be covered under warranty if your HP computer is still under warranty.
To order parts using the HP PartSurfer, follow the steps below.
  1. Go to the HP PartSurfer web page.
  2. In the HP PartSurfer's Quick Search field, type any one of the three identification numbers for your computer: Part Number, or Serial Number, or Product Number or Name, and then click the double chevron to start the search.
    Figure 1: HP PartSurfer - Quick search
    Image of HP PartSurfer web page showing quick search field location
    NOTE:All of these identification numbers are printed on the Service Tag label that is affixed to the bottom of the notebook. If one of the numbers does not return a listing of parts, enter a different identification number.
  3. View the list of parts and accessories, click the checkbox(es) next to the item to select the parts or accessories that you want to purchase.
  4. If you are satisfied with the item(s) selected, click Add Parts to Cart.
  5. If you selected all of the needed items, click the shopping cart icon to proceed to checkout.
    Figure 2: HP PartSurfer - Parts selection
    Image of HP PartSurfer website with parts detail and location of purchasing checkboxes, buttons, and icons
    1 - Item checkbox
    2 - Add to cart button
    3 - Checkout icon
  6. Review the items in your shopping cart, make any necessary modifications, and then click Place order.
    Figure 3: HP PartSurfer - Shopping cart
    Image of HP PartSurfer shopping cart
  7. Follow the on-screen instructions to complete the shipping information and pay for the order.
The order will be shipped to you along with detailed instructions about how to replace the part yourself, which will save you time and money. Delivery time depends on the availability of the part and the shipping method. In general, you should receive the part in 5-7 business days. HP may also offer other shipping options, if needed.
NOTE:You may be asked to return a defective part that is still under warranty so that HP can analyze the part and continue to improve the quality of HP notebook computers.

Ordering HP-certified parts at HP Parts Store

You can order HP-certified replacement parts for your notebook computer by shopping at HP Parts Store . The part may be covered under warranty if your HP computer is still under warranty. To order parts at the HP Parts Store, follow the steps below.
If you do not know the specific part number, see Ordering HP-certified parts with HP PartSurfer .
  1. Go to the How to Buy HP parts web page, click your country / region, and then select HP Parts store from the list of different ways to Buy direct from HP.
  2. In the HP Parts Store, you can type any one of the three identification numbers for your computer: Part Number, or Serial Number, or Product Number or Name, and then click the double chevron to start the search.
    Figure 4: HP Parts Store - Parts search
    Image of HP Parts Store web page showing parts search options
    NOTE:All of these identification numbers are printed on the Service Tag label that is affixed to the bottom of the notebook. If one of the numbers does not return a listing of parts, try entering one of the other identification numbers.
  3. Select an item on one of the drop-down menus to search for replacement parts by: Keyword, Category, or List all parts.
    Figure 5: HP Parts Store - Search drop-down menus
    Image of HP Parts Store web page search drop-down menus
  4. View the list of parts and accessories, click the checkbox(es) next to the item to select the parts or accessories that you want to purchase.
    Figure 6: HP Parts Store - Parts selection
    Image of HP Parts Store web page showing location of item check boxes and purchasing buttons
  5. If you are satisfied with the item(s) selected, click Add to cart.
  6. If you selected all of the needed items, click Proceed to checkout to review the items in your shopping cart.
  7. Follow the on-screen instructions to complete the shipping information and pay for the order.
The order will be shipped to you along with detailed instructions about how to replace the part yourself, which will save you time and money. Delivery time depends on the availability of the part and the shipping method. In general, you should receive the part in 5-7 business days. HP may also offer other shipping options, if needed.
NOTE:You may be asked to return a defective part that is still under warranty so that HP can analyze the part and continue to improve the quality of HP notebook computers.

Related support links

HP Support forums

Find solutions and collaborate with others on the HP Support Forum
HP on YouTube