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HP LaserJet 1020 Printer Troubleshooting

Replacing Print Cartridges

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Introduction

This document provides instructions for replacing the print cartridges.
Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
  1. Click this link, HP SureSupply .
  2. Scroll to the bottom of the page and make sure that the country or region location is correct.

Step one: Prepare the print cartridge

Video of replacing the print cartridge

The following video demonstrates how to replace a toner cartridge.
NOTE:This video shows the HP Laserjet 1020. The outside of the product might not look the same as your product, but the steps are the same.
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If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
CAUTION:To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print cartridge with a sheet of paper.
Follow these steps to make sure the new print cartridge is ready to install into the product.
  1. Remove the new print cartridge from the packaging. Gently rock the print cartridge from front to back to distribute the toner evenly.
    CAUTION:To prevent damage to the print cartridge, hold the print cartridge at each end.
  2. Pull the tab and remove all the tape from the print cartridge. Put the tab in the print cartridge box to return for recycling.

Step two: Open the product

  1. Make sure you have turned the product on. Press the Power button if it is not lit.
  2. Open the print cartridge access door, and then wait until the carriage is idle and silent.
  3. Remove the old print cartridge. See the recycling information inside the print cartridge box.
    NOTE:If you cannot remove or install the cartridges even though the power is on, check the product control-panel display for error messages. If none appear, turn off the power and then turn it back on.

Step three: Replace the old print cartridge

  1. Insert the new print cartridge in the product. Make sure the print cartridge is in position.
  2. Close the print cartridge door.
CAUTION:If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric .