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HP Deskjet 5440 Photo Printer support

Blinking Lights

  • PrintPrint

Blinking lights

The lights on the front of the HP product can be on, off, or blinking (flashing), depending on the status of the product. The lights indicate product status and are useful for diagnosing printing problems.
Figure 1: Lights and buttons on the product control panel
Graphic: Lights and buttons on the product control panel
1 - Power light
2 - Print Cancel button
3 - Resume light
4 - PictBridge lights
Figure 2: PictBridge lights (Lower left side on front panel)
Graphic: PictBridge lights
1 - PictBridge Connection light
2 - PictBridge Error light
The following sections describe the most common combinations of blinking lights, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.
In this normal condition, the following light pattern displays on the control panel:
  • Power light : Blinking
  • PictBridge lights : Off
  • Resume light : Off
Figure 3: The Power light blinks
Graphic: The Power light blinks
    The product is preparing to print. The Power light blinks while the product receives the data.
No action is necessary. Wait for the product to finish processing the print job.
In this error condition, the following light pattern displays on the control panel:
  • Power light : On
  • PictBridge lights : Off
  • Resume light : Blinking
Figure 4: The Power light is on and the Resume light blinks
Graphic: The Power light is on and the Resume light blinks
    • The product is out of paper.
    • Paper is jammed in the product.
    • One or both cartridges are low on ink.
    • There is a problem with one or both cartridges.
How do I resolve this issue? The following sections describe the most common messages that might display on the computer in combination with a blinking Resume light. To resolve the issue , find the message that displays on your computer (from the following choices), and then expand that section for solutions.
The Resume light blinks and a 'Printer is out of paper ' message displays on the computer.
Cause : The product is out of paper, or the paper is not feeding correctly.
Follow the solutions in the order presented to resolve the issue. If paper is already loaded in the product , skip to Solution two to reset the product.
Solution one: Load paper
Follow these steps to load paper in the product.
  1. Raise the output tray.
    Figure 5: Raise the output tray
    Graphic: Raise the output tray
  2. Slide the paper width guide to its outermost position.
    Figure 6: Slide the paper width guide outward
    Graphic: Slide the paper width guide outward
  3. Insert a stack of paper into the paper tray with the print side down, and then slide the paper width guide inward so that it rests against the edge of the paper.
    Figure 7: Load paper and slide the paper width guide inward
    Graphic: Load paper and slide the paper width guide inward
  4. Lower the output tray.
  5. Pull out the tray extender on the output tray.
    Figure 8: Pull out the tray extender
    Graphic: Pull out the tray extender
  6. Press the Resume button ( ) to continue printing.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution two: Perform a reset
Follow these steps to reset the product.
Step one: Reset the printer
  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ).
  3. While holding the Power button, press the Resume button ( ) four times.
  4. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution three: Check the condition of the paper, and then reload it
Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. The quality of the paper can also make a difference. Use only good quality paper that meets product specifications. Follow these steps to check the condition of the paper and then reload the paper.
Step one: Check the condition of the paper
  1. Remove the stack of paper from the tray.
  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
    NOTE:If you find obstructions in the paper path, skip to the section on cleaning the rollers.
  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.
  5. Tap the stack of paper on a flat surface to align the edges.
  6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.
    NOTE:You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.
Step two: Reload the paper
  1. Raise the output tray.
    Figure 9: Raise the output tray
    Graphic: Raise the output tray
  2. Slide the paper width guide to its outermost position.
    Figure 10: Slide the paper width guide outward
    Graphic: Slide the paper width guide outward
  3. Insert a stack of paper into the paper tray with the print side down, and then slide the paper width guide inward so that it rests against the edge of the paper.
    Figure 11: Load paper and slide the paper width guide inward
    Graphic: Load paper and slide the paper width guide inward
  4. Lower the output tray.
  5. Pull out the tray extender on the output tray.
    Figure 12: Pull out the tray extender
    Graphic: Pull out the tray extender
  6. Try the print job again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution four: Clean the paper pick roller
Dust, paper fiber, and other debris might accumulate on the paper pick roller and cause paper feed issues. Follow these steps to clean the paper pick roller.
  1. Gather the following materials:
    • Distilled, filtered, or bottled water (tap water might damage the product)
    • A clean, lint-free cotton swab
  2. Press the Power button ( ) to turn off the product.
  3. Disconnect the power cord from the rear of the product.
  4. Remove the rear access door. Press the handle to the right, and then pull out the door to remove it.
    Figure 13: Remove the rear access door
    Graphic: Remove the rear access door
  5. Locate the paper pick roller.
    Figure 14: Paper pick roller
    Image: Paper pick roller
  6. Lightly dampen a cotton swab moistened with bottled or distilled water, and then squeeze any excess liquid from the swab.
  7. Press the swab against the paper pick roller, and then rotate the roller upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
    NOTE:Make sure to clean the paper pick roller thoroughly. If this roller is not clean, more paper feed issues are likely to occur.
    Figure 15: Clean the paper pick roller
    Image: Cleaning the paper pick roller
  8. Allow the rollers to dry for 10 to 15 minutes.
  9. Reattach the rear access door. Carefully insert the right side of the door into the rear of the product, and then push the door forward until it snaps into place.
    Figure 16: Reattach the rear access door
    Graphic: Reattach the rear access door
  10. Reconnect the power cord to the rear of the product.
  11. Press the Power button ( ) to turn on the product.
  12. Try printing again.
The Resume light blinks and a 'Paper jam ' message displays on the computer.
Cause : There is paper jammed in the product.
IMPORTANT: You must follow these solutions in the order presented to resolve the issue.
Solution one: Turn the printer off and on again
Follow these steps to turn the product off and then on again.
Step one: Turn the printer off and on again
  1. Press the Power button ( ) to turn off the product. If the product does not turn off, continue to the next solution.
  2. Wait 60 seconds.
  3. Press the Power button ( ) to turn the product on.
    NOTE:The product might go through a warm-up period which might last up to two minutes. Wait until the warm-up period completes before you continue.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ).
  3. While holding the Power button, press the Resume button ( ) four times.
  4. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution two: Clear the paper jam
Follow these steps to clear any jammed paper from the product. Always clear jammed paper from the back of the product first, and then from the front.
Step one: Remove any loose paper from the tray
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Step two: Clear the paper jam from the rear of the printer
Follow these steps to clear a paper jam from the rear of the product.
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Disconnect the USB cable from the rear of the product.
  4. Remove the rear access door. Press the handle to the right, and then pull out the door to remove it.
    Figure 17: Remove the rear access door
    Graphic: Remove the rear access door
  5. Gently pull out any jammed paper from the rear of the product.
    CAUTION:If the paper tears when removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  6. Reattach the rear access door. Carefully insert the right side of the door into the rear of the product, and then push the door forward until it snaps into place.
    Figure 18: Reattach the rear access door
    Graphic: Reattach the rear access door
Step three: Clear the jam from the front of the printer
Follow these steps to clear any jammed paper from the front of the product.
  1. Make sure that the power cord is disconnected from the rear of the product. If the power cord is not disconnected, disconnect it now.
  2. Open the cover on the product.
    Figure 19: Open the cover
    Graphic: Open the cover on the product
  3. Gently pull out any jammed paper from inside the product.
    CAUTION:Remove the jammed paper carefully. Removing jammed paper incorrectly can damage the printing mechanism.
  4. Close the cover on the product.
    Figure 20: Close the cover
    Graphic: Close the cover on the product
  5. Reconnect the power cord to the rear of the product.
  6. Press the Power button ( ) to turn the product on.
Step four: Make sure that the carriage moves freely
Follow these steps to make sure that the carriage moves freely in the product.
  1. With the product turned on, open the cover on the product. The carriage might move to the far right of the product. Allow it to move to that position.
    Figure 21: Open the cover
    Graphic: Open the cover on the product
  2. With the product turned on, disconnect the power cord from the rear of the product.
    WARNING:You must unplug the power cord to move the carriage by hand to avoid the risk of electrical shock.
  3. Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.
  4. Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle , move the carriage to the right.
  5. Make sure that the carriage moves freely across the width of the product by gently pushing the carriage to the left, and then to the right.
  6. Close the cover on the product.
    Figure 22: Close the cover
    Graphic: Close the cover on the product
  7. Reconnect the power cord to the back of the product.
  8. Press the Power button ( ) to turn on the product.
Step five: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ).
  3. While holding the Power button, press the Resume button ( ) four times.
  4. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution three: Clean the paper rollers
Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.
Step one: Clean the rollers
Follow these steps to clean the paper feed rollers.
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. Remove the rear access door. Press the handle to the right, and then pull out the door to remove it.
    Figure 23: Remove the rear access door
    Graphic: Remove the rear access door
  4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
    CAUTION:Tap water might damage the product.
  5. Press the cloth against the rollers and rotate them upward with your fingers to clean them all the way around. Apply a moderate amount of pressure to remove dust or dirt buildup.
    Figure 24: Clean the paper rollers
    Image of the rollers
  6. Allow the rollers to dry for 10 or 15 minutes.
  7. Reattach the rear access door. Carefully insert the right side of the door into the rear of the product, and then push the door forward until it snaps into place.
    Figure 25: Reattach the rear access door
    Graphic: Reattach the rear access door
  8. Reconnect the power cord to the rear of the product.
  9. Press the Power button ( ) to turn on the product.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ).
  3. While holding the Power button, press the Resume button ( ) four times.
  4. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution four: Reset the printer
Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Follow these steps to perform a power reset, which will clear a false paper jam error.
Step one: Perform a power reset
  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ).
  3. While holding the Power button, press the Resume button ( ) four times.
  4. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution five: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
The Resume light blinks and a 'Print cartridge problem ' or an 'Incorrect print cartridge ' message displays on the computer.
Cause : One or more of the cartridges might be incompatible with the product, or the cartridges need to be reseated, cleaned, or replaced.
Follow these steps in the order presented to resolve the issue with the cartridges.
IMPORTANT : Before you begin, make sure that the cartridges are compatible with your product.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper .
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.
  • If the cartridges are compatible with your product, try the following solutions in the order presented.
  • If the cartridges are not compatible with your product, skip to Solution three to replace the cartridges.
Solution one: Remove, inspect, and reseat the cartridges
The cartridges might not have full electrical contact with the product. Follow these steps to remove and reinsert the cartridges.
  1. Press the Power button ( ) to turn on the product, if it is not already turned on.
  2. Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
    Figure 26: Open the cover
    Graphic: Open the cover
  3. Press down on the cartridge to release it, and then slide it out of its slot.
    Figure 27: Press down on the cartridge and then slide it out of the slot
    Graphic: Press down on the cartridge to release it
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 28: Do not touch the contacts or nozzles
    Graphic: Do not touch the contacts or nozzles
  4. Inspect the cartridge. Make sure that no clear protective tape remains on the contacts or nozzles. Remove any clear protective tape from the nozzles.
    Figure 29: Remove any clear protective tape from the nozzles
    Illustartion of removing the protective tape from the nozzles
  5. Slide the cartridge back into its slot, and then press firmly on the cartridge until is snaps into place.
    Figure 30: Insert the cartridge
    Graphic: Insert the cartridges
    • Insert the black or photo cartridge in the slot on the right
    • Insert the tri-color cartridge in the slot on the left
  6. Repeat these steps on the other cartridge, if necessary.
  7. Close the cover on the product.
    Figure 31: Close the cover
    Graphic: Close the cover on the product
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution two: Clean the cartridge contacts
Follow these steps to clean the cartridge contacts.
  1. Gather the following items:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
    • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
  2. Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
    Figure 32: Open the cover
    Graphic: Open the cover
  3. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
  4. Disconnect the power cord from the electrical outlet.
  5. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
  6. Use the damp swab to clean the cartridge contacts.
    CAUTION:Do not touch the ink nozzles.
    Figure 33: Clean the cartridge contacts
    Graphic: Clean the cartridge contacts
    1 - Cartridge contacts
    2 - Nozzles (DO NOT TOUCH)
    NOTE:Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
  7. Use a new, damp swab to clean the contacts in the carriage slot, inside the product.
    Figure 34: The carriage contacts
    Graphic: The carriage contacts
  8. Allow the contacts to dry for 10 minutes, or dry them with a clean, dry swab.
  9. Reinsert the cartridge into its slot, and then press firmly on the cartridge until is snaps into place.
    Figure 35: Insert the cartridge
    Graphic: Insert the cartridges
    • Insert the black or photo cartridge in the slot on the right
    • Insert the tri-color cartridge in the slot on the left
  10. Repeat these steps on the other cartridge, if necessary.
  11. Close the cover on the product.
  12. Reconnect the power cord to the electrical outlet.
  13. Press the Power button ( ) to turn on the product.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution three: Replace the cartridges
Follow these steps to replace the cartridges and then align the product.
Step one: Replace the cartridges
Follow these steps to replace cartridges.
  1. Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
    Figure 36: Open the cover
    Graphic: Open the cover
  2. Press down on the cartridge to release it, and then slide it out of its slot.
    Figure 37: Press down on the cartridge and then slide it out of the slot
    Graphic: Press down on the cartridge to release it
  3. Remove the new cartridge from its packaging.
    Figure 38: Remove the new cartridge from its package
    Graphic: Remove the new cartridge from its package
  4. Carefully pull the pink pull tab to remove the plastic tape.
    Figure 39: Remove the plastic tape from the cartridge
    Graphic: Remove the plastic tape from the cartridge
    CAUTION:Do not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 40: Do not touch the electrical contacts or the ink nozzles on the cartridge
    Graphic: Do not touch the electrical contacts or the ink nozzles on the cartridge
  5. Slide the cartridge (at a slight upward angle) into the slot, and then press firmly on the cartridge until is snaps into place.
    Figure 41: Insert the cartridge
    Graphic: Insert the cartridge
    • Insert the black or photo cartridge in the slot on the right
    • Insert the tri-color cartridge in the slot on the left
  6. Repeat these steps for the other cartridge, if necessary.
  7. Close the cover on the product.
    Figure 42: Close the cover
    Graphic: Close the cover on the product
Step two: Align the cartridges
If the product does not automatically begin the alignment process after you insert a new cartridge, you must align the cartridges. Follow these steps to align the cartridges.
  1. Make sure that paper is loaded in the paper tray.
  2. Open HP Solution Center:
      On the Windows taskbar, click Start , click All Programs , click HP , and then click HP Solution Center .
      On the Windows taskbar, click the Windows icon ( ), click All Programs , point to HP , and then click HP Solution Center .
    HP Solution Center opens.
  3. Click Open Toolbox . The printer Toolbox dialog box displays.
  4. Click Align the Print Cartridges . The Align the Print Cartridges dialog box displays.
  5. Click Align . The product aligns the cartridges and prints a test page.
The Resume light blinks and a 'Low on ink ' message displays on the computer.
Cause : One or more of the cartridges might be low on ink.
Follow these steps to resolve the issue.
Step one: Check the estimated ink levels
Choose one of the following methods to check the estimated ink levels.
NOTE:If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another product, the ink-level indicator will be inaccurate or unavailable.
Follow these steps to check the estimated ink levels in HP Solution Center.
  1. Make sure that the product is on and connected to the computer.
  2. Open HP Solution Center:
      On the Windows taskbar, click Start , click All Programs , point to HP , and then click HP Solution Center .
      On the Windows taskbar, click the Windows icon ( ), click All Programs , point to HP , and then click HP Solution Center .
    HP Solution Center opens.
  3. In HP Solution Center, click Settings .
  4. Under Print Settings , click Printer Toolbox . The Toolbox opens.
  5. Click the Estimated Ink Levels tab. The estimated ink levels display in a graphic on the computer.
    Figure 43: Estimated ink levels
    Graphic: Estimated ink levels
    • If one or both cartridges are low on ink, consider replacing the cartridge. Continue to the next step to replace the cartridges.
    • If neither cartridge is low on ink, press the Resume button ( ) on the HP product to continue printing.
NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.
Follow these steps to check the estimated ink levels from the software program.
  1. In the software program, click File , click Print , and then click Properties .
  2. Click the Services tab, and then click the Service This Device icon ( ).
    The Toolbox opens.
  3. Click the Estimated Ink Levels tab. The estimated ink levels display in a graphic on the computer.
    Figure 44: Estimated ink levels
    Graphic: Estimated ink levels
    • If one or both cartridges are low on ink, consider replacing the cartridges. Continue to the next step to replace the cartridges.
    • If neither cartridge is low on ink, press the Resume button ( ) on the HP product to continue printing.
NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.
Step two: Replace the cartridges
Follow these steps to replace cartridges.
  1. Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
    Figure 45: Open the cover
    Graphic: Open the cover
  2. Press down on the cartridge to release it, and then slide it out of its slot.
    Figure 46: Press down on the cartridge and then slide it out of the slot
    Graphic: Press down on the cartridge to release it
  3. Remove the new cartridge from its packaging.
    Figure 47: Remove the new cartridge from its package
    Graphic: Remove the new cartridge from its package
  4. Carefully pull the pink pull tab to remove the plastic tape.
    Figure 48: Remove the plastic tape from the cartridge
    Graphic: Remove the plastic tape from the cartridge
    CAUTION:Do not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 49: Do not touch the electrical contacts or the ink nozzles on the cartridge
    Graphic: Do not touch the electrical contacts or the ink nozzles on the cartridge
  5. Slide the cartridge (at a slight upward angle) into the slot, and then press firmly on the cartridge until is snaps into place.
    Figure 50: Insert the cartridge
    Graphic: Insert the cartridge
    • Insert the black or photo cartridge in the slot on the right
    • Insert the tri-color cartridge in the slot on the left
  6. Repeat these steps for the other cartridge, if necessary.
  7. Close the cover on the product.
    Figure 51: Close the cover
    Graphic: Close the cover on the product
Step three: Align the cartridges
If the product does not automatically begin the alignment process after you insert a new cartridge, you must align the cartridges. Follow these steps to align the cartridges.
  1. Make sure that paper is loaded in the paper tray.
  2. Open HP Solution Center:
      On the Windows taskbar, click Start , click All Programs , click HP , and then click HP Solution Center .
      On the Windows taskbar, click the Windows icon ( ), click All Programs , point to HP , and then click HP Solution Center .
    HP Solution Center opens.
  3. Click Open Toolbox . The printer Toolbox dialog box displays.
  4. Click Align the Print Cartridges . The Align the Print Cartridges dialog box displays.
  5. Click Align . The product aligns the cartridges and prints a test page.
The Resume light blinks and a 'Print cartridge is missing ' message displays on the computer.
Cause : One or both of the cartridges is missing, or the product does not detect the cartridges.
Follow these solutions in the order presented to resolve the issue.
Solution one: Insert cartridges
Follow these steps to insert cartridges. If both cartridges are already inserted in the product , continue to the next solution.
Step one: Insert a cartridge
Follow these steps to insert a new cartridge.
  1. Press the Power button ( ) to turn on the product.
  2. Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
    Figure 52: Open the cover
    Graphic: Open the cover
  3. Remove the new cartridge from its packaging.
    Figure 53: Remove the new cartridge from its package
    Graphic: Remove the new cartridge from its package
  4. Carefully pull the pink pull tab to remove the plastic tape.
    Figure 54: Remove the plastic tape from the cartridge
    Graphic: Remove the plastic tape from the cartridge
    CAUTION:Do not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 55: Do not touch the electrical contacts or the ink nozzles on the cartridge
    Graphic: Do not touch the electrical contacts or the ink nozzles on the cartridge
  5. Slide the cartridge (at a slight upward angle) into the slot, and then press firmly on the cartridge until is snaps into place.
    Figure 56: Insert the cartridge
    Graphic: Insert the cartridge
    • Insert the black or photo cartridge in the slot on the right
    • Insert the tri-color cartridge in the slot on the left
  6. Close the cover on the product.
    Figure 57: Close the cover
    Graphic: Close the cover on the product
Step two: Align the cartridges
If the product does not automatically begin the alignment process after you insert a new cartridge, you must align the cartridges. Follow these steps to align the cartridges.
  1. Make sure that paper is loaded in the paper tray.
  2. Open HP Solution Center:
      On the Windows taskbar, click Start , click All Programs , click HP , and then click HP Solution Center .
      On the Windows taskbar, click the Windows icon ( ), click All Programs , point to HP , and then click HP Solution Center .
    HP Solution Center opens.
  3. Click Open Toolbox . The printer Toolbox dialog box displays.
  4. Click Align the Print Cartridges . The Align the Print Cartridges dialog box displays.
  5. Click Align . The product aligns the cartridges and prints a test page.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution two: Make sure that the cartridges are seated correctly
The cartridges might not be inserted correctly. Follow these steps to remove and reseat the cartridges.
  1. Press the Power button ( ) to turn on the product, if it is not already turned on.
  2. Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
    Figure 58: Open the cover
    Graphic: Open the cover
  3. Press down on the cartridge to release it, and then slide it out of its slot.
    Figure 59: Press down on the cartridge and then slide it out of the slot
    Graphic: Press down on the cartridge to release it
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 60: Do not touch the contacts or nozzles
    Graphic: Do not touch the contacts or nozzles
  4. Inspect the cartridge. Make sure that no clear protective tape remains on the contacts or nozzles. Remove any clear protective tape from the nozzles.
    Figure 61: Remove any clear protective tape from the nozzles
    Illustartion of removing the protective tape from the nozzles
  5. Slide the cartridge back into its slot, and then press firmly on the cartridge until is snaps into place.
    Figure 62: Insert the cartridge
    Graphic: Insert the cartridges
    • Insert the black or photo cartridge in the slot on the right
    • Insert the tri-color cartridge in the slot on the left
  6. Repeat these steps on the other cartridge, if necessary.
  7. Close the cover on the product.
    Figure 63: Close the cover
    Graphic: Close the cover on the product
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution three: Replace the cartridges
Follow these steps to replace the cartridges and then align the product.
Step one: Replace the cartridges
Follow these steps to replace cartridges.
  1. Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
    Figure 64: Open the cover
    Graphic: Open the cover
  2. Press down on the cartridge to release it, and then slide it out of its slot.
    Figure 65: Press down on the cartridge and then slide it out of the slot
    Graphic: Press down on the cartridge to release it
  3. Remove the new cartridge from its packaging.
    Figure 66: Remove the new cartridge from its package
    Graphic: Remove the new cartridge from its package
  4. Carefully pull the pink pull tab to remove the plastic tape.
    Figure 67: Remove the plastic tape from the cartridge
    Graphic: Remove the plastic tape from the cartridge
    CAUTION:Do not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 68: Do not touch the electrical contacts or the ink nozzles on the cartridge
    Graphic: Do not touch the electrical contacts or the ink nozzles on the cartridge
  5. Slide the cartridge (at a slight upward angle) into the slot, and then press firmly on the cartridge until is snaps into place.
    Figure 69: Insert the cartridge
    Graphic: Insert the cartridge
    • Insert the black or photo cartridge in the slot on the right
    • Insert the tri-color cartridge in the slot on the left
  6. Repeat these steps for the other cartridge, if necessary.
  7. Close the cover on the product.
    Figure 70: Close the cover
    Graphic: Close the cover on the product
Step two: Align the cartridges
If the product does not automatically begin the alignment process after you insert a new cartridge, you must align the cartridges. Follow these steps to align the cartridges.
  1. Make sure that paper is loaded in the paper tray.
  2. Open HP Solution Center:
      On the Windows taskbar, click Start , click All Programs , click HP , and then click HP Solution Center .
      On the Windows taskbar, click the Windows icon ( ), click All Programs , point to HP , and then click HP Solution Center .
    HP Solution Center opens.
  3. Click Open Toolbox . The printer Toolbox dialog box displays.
  4. Click Align the Print Cartridges . The Align the Print Cartridges dialog box displays.
  5. Click Align . The product aligns the cartridges and prints a test page.
In this error condition, the following light pattern displays on the control panel:
  • Power light : Blinking
  • PictBridge lights : Off
  • Resume light : Blinking
NOTE:A 'Carriage is stalled ' message might display on the computer in combination with a blinking Power light and Resume light.
Figure 71: The Power light and the Resume light blink
Graphic: The Power light and the Resume light blink
    The carriage is jammed or stalled.
Follow these solutions in the order presented to resolve the issue.

Solution one: Turn the printer off and then on again

Follow these steps to turn the product off and back on again.
Step one: Turn the printer off and on again
  1. Press the Power button ( ) to turn off the product. If the product does not turn off, proceed to the next solution.
  2. Wait 15 seconds.
  3. Press the Power button ( ) to turn the product on.
    NOTE:The product might go through a warm-up period which might last up to two minutes. The product lights might flash and the carriage might move. Wait until the warm-up period completes before you continue.
Step two: Print a self-test page
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ).
  3. While holding the Power button, press the Resume button ( ) four times.
  4. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution two: Clear any jammed paper

Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper.
Step one: Remove any loose paper from the tray
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Step two: Clear the jam from the rear of the printer
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Disconnect the USB cable from the rear of the product.
  4. Remove the rear access door. Press the handle to the right, and then pull out the door to remove it.
    Figure 72: Remove the rear access door
    Graphic: Remove the rear access door
  5. Gently pull out any jammed paper from the rear of the product. If printing labels, make sure that a label did not detach from the label sheet while passing through the printer.
    NOTE:If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  6. Reattach the rear access door. Carefully insert the right side of the door into the rear of the product, and then push the door forward until it snaps into place.
    Figure 73: Reattach the rear access door
    Graphic: Reattach the rear access door
Step three: Clear the jam from the front of the printer
  1. Make sure that the power cord is disconnected from the rear of the product. If the power cord is not disconnected, disconnect it now.
  2. With the product turned on, open the cover on the product. The carriage might move to the far right of the product. Allow it to move to that position.
    Figure 74: Open the cover
    Graphic: Open the cover
  3. Gently pull any jammed paper out of the rollers.
    CAUTION:Remove the jammed paper carefully. Removing jammed paper incorrectly can damage the printing mechanism.
  4. Make sure that there are no torn pieces of paper left inside the product.
  5. Close the cover on the product.
    Figure 75: Close the cover
    Graphic: Close the cover on the product
  6. Reconnect the power cord to the rear of the product.
  7. Press the Power button ( ) to turn on the product.
Step four: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ).
  3. While holding the Power button, press the Resume button ( ) four times.
  4. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution three: Make sure that the carriage moves freely

Follow these steps to make sure that the carriage moves freely in the product.
Step one: Check the carriage path
Follow these steps to check the carriage path.
  1. If the product is not turned on, press the Power button ( ) to turn it on.
  2. Open the cover on the product. The carriage might move to the far right side of the product. Allow it to move to that position.
    Figure 76: Open the cover
    Graphic: Open the cover
  3. With the product turned on, disconnect the power cord from the rear of the product.
    WARNING:You must disconnect the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.
  4. Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.
    NOTE:If the paper tears when you remove it, check for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.
  5. Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle , move the carriage to the right.
  6. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right.
  7. Close the cover on the product.
    Figure 77: Close the cover
    Graphic: Close the cover on the product
  8. Reconnect the power cord to the rear of the product.
  9. Press the Power button ( ) to turn on the product.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ).
  3. While holding the Power button, press the Resume button ( ) four times.
  4. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution four: Remove and reinsert the cartridges

Improper placement or installation of the cartridges can cause the product to indicate a carriage jam error. Follow these steps to remove and then reinsert the cartridges.
Step one: Remove the cartridges
  1. Press the Power button ( ) to turn on the product, if it is not already turned on.
  2. Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
    Figure 78: Open the cover
    Graphic: Open the cover
  3. Press down on the cartridge to release it, and then slide it out of its slot.
    Figure 79: Press down on the cartridge and then slide it out of the slot
    Graphic: Press down on the cartridge to release it
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 80: Do not touch the contacts or nozzles
    Graphic: Do not touch the contacts or nozzles
  4. Repeat these steps to remove the other cartridge.
Step two: Reinsert the cartridges
  1. Slide the cartridge back into its slot, and then press firmly on the cartridge until is snaps into place.
    Figure 81: Insert the cartridge
    Graphic: Insert the cartridges
    • Insert the black or photo cartridge in the slot on the right
    • Insert the tri-color cartridge in the slot on the left
  2. Repeat these steps to reinsert the other cartridge.
  3. Close the cover on the product.
    Figure 82: Close the cover
    Graphic: Close the cover on the product
Step three: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ).
  3. While holding the Power button, press the Resume button ( ) four times.
  4. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution five: Plug the printer directly into a wall outlet

Plug the product directly into a wall outlet to make sure that the power source functions correctly.
Step one: Plug the printer directly into a wall outlet
  1. Disconnect the power cord from the rear of the product.
  2. Disconnect the power cord from any power strip or surge suppressor, and then plug it directly into the wall outlet.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Power button ( ) to turn on the product.
NOTE:If the product prints when plugged directly into a wall outlet, the power strip or surge suppressor might not be allowing enough voltage to reach the product.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ).
  3. While holding the Power button, press the Resume button ( ) four times.
  4. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution six: Perform a power reset

Follow these steps to reset the product.
Step one: Reset the printer
  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ).
  3. While holding the Power button, press the Resume button ( ) four times.
  4. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution seven: Service the printer

If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
In this error condition, the PictBridge Connection light and the Error light blink.
NOTE:The PictBridge Connection light is green, and the Error light is red.
Figure 83: The PictBridge Connection light and the Error light blink
Illustration: The PictBridge Connection light and the Error light blink
    The product has lost connection with the camera during printing.
Make sure that the USB cable is securely connected to both the camera and the product.
In this error condition, the PictBridge Connection light is on and the Error light blinks.
NOTE:The PictBridge Connection light is green, and the Error light is red.
Figure 84: The PictBridge Connection light is on and the Error light blinks
Illustration: The PictBridge Connection light is on and the Error light blinks
    The camera has lost power.
Replace the batteries in the camera, or connect the camera to a power supply.
In this error condition, the PictBridge Connection light is on and the Error light blinks twice.
NOTE:The PictBridge Connection light is green, and the Error light is red.
Figure 85: The PictBridge Connection light is on and the Error light blinks twice
Illustration: The PictBridge Connection light is on and the Error light blinks twice
    The product does not support the command that was requested from the camera.
Choose a different command.
These steps apply to all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , fees might apply for contacting HP.
HP Deskjet 5440 Photo Printer

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