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Fatal Error 'Error 1935. Fatal error during installation.' (MSI Error 1935) Displays During HP Software Installation

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Issue

While you install the HP software, the following fatal error message displays on the computer: 'Fatal error during installation. Error 1935'. The rest of the text in the error message might vary.
Click the plus sign () next to your operating system for more information.
NOTE:Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.
Follow these steps for the Windows XP operating system.

Workaround: Install a basic driver

You can work around this issue by installing a basic driver without troubleshooting the error. With the basic driver, the product still prints as usual. However, the product might not have all its extra functionality. For instance, if the product has CD/DVD-printing capability, the product will lose this functionality with a basic driver.
To use the workaround instead of troubleshooting, click the plus sign () for more instructions.
The following steps describe implementing this workaround to use your product now without troubleshooting the error message. This workaround does not resolve the issue, but it does provide a way for you to use your product without further troubleshooting.
  1. If you have not already done so, close the error message window, and then cancel the installation.
  2. Restart the HP software installation, but this time select the Express or Minimal (basic) installation option instead of the Full or Recommended option.
  3. Follow the on-screen instructions to complete the software installation.
You can now use your product with the basic driver. However, the product might not have full functionality. If you prefer to troubleshoot the error to ensure full functionality, continue with the solutions in this document.
Important: If you have a multi-function printer
A printer that is also capable of scanning, faxing, and/or copying.
, the process for scanning is different with a basic driver. Read or print this document, how to scan without HP software , to learn how to scan with the basic driver.

Solution one: Make intermediate system changes

Follow these steps to turn off startup programs, remove the HP software, and then reinstall the HP software.

Step one: Temporarily disable startup services

  1. Click Start, and then Run. The Run window opens.
  2. In the Open: box, type msconfig, and then click OK. The MSCONFIG utility window opens.
  3. Click the Startup tab.
  4. Click Disable All to disable any application that loads when the computer starts up.
  5. Click the Services tab. Place a check mark in the Hide All Microsoft Services box.
  6. Click the Disable All button.
  7. Click OK.
  8. Click Restart to apply the changes to the computer during the next restart.
  9. Restart the computer.
    NOTE: When the computer restarts, a System Configuration Utility message will display. Ignore this message while performing the necessary work on the computer.

Step two: Temporarily disable Windows Update

Follow these steps to temporarily disable Windows Update, which can disrupt the HP software installation. This document will show you how to re-enable the updates later.
  1. Click Start (), and then click Control Panel. The Control Panel opens.
  2. Double-click System. The System Properties window opens.
  3. Click the Automatic Updates tab.
  4. Click Turn off Automatic Updates.

Step three: Remove the .NET Framework

Removing .NET might cause other programs that use .NET to become unusable. Reinstalling .NET might or might not enable them to become usable again. You might need to reinstall these other programs as well.
  1. Click Start (), and then click Control Panel.
  2. Double-click Add/Remove Programs. The Add/Remove Programs window opens.
  3. Find the .NET Framework listing, and then click it.
  4. Click Remove. There might be more than one version installed. Be sure to remove all instances of Microsoft .NET Framework.
  5. Close the Add/Remove Programs window.
  6. Restart the computer.

Step four: Remove the HP software

Even if the HP software installation failed, some components might have partially installed on your computer. Follow these steps to remove them.
If you still have the CD that came with your HP product, insert the CD into the drive on your computer, and then follow the on-screen instructions to remove the software.
  1. Unplug the USB cable from the HP product.
  2. On the Windows taskbar, click Start (), and then click Control Panel. The Windows Control Panel opens.
  3. Double-click Add or Remove Programs. A list of programs installed on your computer opens.
  4. In the list of installed programs, click your HP product, and then click Change/Remove. The HP Uninstaller opens.
  5. Select Uninstall all HP products, and then click Next.
  6. Follow the on-screen instructions to complete the software removal.
    CAUTION:If the uninstaller asks you to remove shared files, click No. Other programs that use these files might not work if you delete the files.
  7. Disconnect the product from the power source, and then restart the computer.

Step five: Clear temp files and folders by running disk cleanup

  1. Click Start, point to Programs or All Programs, point to Accessories, point to System Tools, and then click Disk Cleanup.
  2. This tool requests which drive it is to cleanup, even if only one hard disk drive is installed. Select the hard disk drive(s), and then click OK.
  3. Disk Cleanup analyzes the hard drive and presents a report. Make sure that Temporary Internet Files, Downloaded Program Files, Recycle Bin, and Temporary Files are selected. Then click OK to perform the cleanup operation.

Step six: Unregister and reregister Microsoft Windows Installer

  1. Click Start (), and then click Run.
  2. In the Open box, type msiexec / unregister, and then click OK.
  3. Click Start and then click Run.
  4. In the Open box, type msiexec / regserver, and then click OK.

Step seven: Download and run the MSXML Installer

  1. Click the following link to go to the Microsoft website.
    MSXML installer from the Microsoft website (in English)
    Note: If the preceding link is unavailable, Microsoft might have moved the download. You can go to www.Microsoft.com and search for "MSXML."
  2. Follow the instructions on the page to download the MSXML installer.
  3. After the File Download dialog box displays, click Save.
  4. In the Save in box, select Desktop.
  5. When the download completes, double-click the file to start installation. The Microsoft XML Parser Setup Wizard opens.
  6. Click Next and follow the on-screen instructions to run the MSXML installer.

Step eight: Download and run the Microsoft .NET Redistributable package

Click this link: Microsoft .NET Redistributable package (in English)
Note: If the preceding link is unavailable, Microsoft might have moved the download. You can go to www.Microsoft.com and search for ".NET Redistributable."

Step nine: Download and install the HP software

Follow these instructions, and then return to this page to complete the steps.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. In the Enter product name or number field, type your printer model or number.
    2. In the Questions or keywords field, type driver, and then press Enter.
      You might need to select your printer model number from a list of similar printer models.
    3. Next to the image of your printer, click the name of your printer.
      Figure 1: Example of the link to your printer homepage
      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.
  7. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.

Step ten: Re-enable the startup programs

At the end of troubleshooting and after the HP software in installed, you can re-enable the startup programs and services by using the following instructions:
  1. Click Start, and then Run. The Run window opens.
  2. In the Open: box, type msconfig, and then click OK. The MSCONFIG utility window opens.
  3. Click the General tab.
  4. Select Normal Startup to enable the programs that were previously disabled.
  5. Click Apply and then Close.
  6. Click Restart to apply the changes and restart the computer.

Step eleven: Re-enable Windows Update

  1. Click Start (), and then click Control Panel. The Control Panel opens.
  2. Double-click System. The System Properties window opens.
  3. Click the Automatic Updates tab.
  4. Click Automatic.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, see the next solution.

Solution two: Check the Microsoft Windows Installer version and upgrade to the latest version

If your computer uses an older version of Microsoft Windows Installer, this error message can occur. Follow these steps to check the current version, and then upgrade to the latest version if necessary.

Step one: Check the Microsoft Windows Installer version

  1. Click Start (), and then click Run. The Run window opens.
  2. In the Open box, type msiexec.exe /?, and then click OK. The Windows Installer window opens.
  3. Find the version number near the top of the window, and then make a note of it.
    Figure 2: Windows Installer
    Illustration: Windows Installer

Step two: Update the Microsoft Windows Installer version

Follow this link to see the current version, and then install it if necessary. If the version that is available on the Microsoft Web site is the same version as on your computer, you do not need to install it.
Click this link: Microsoft Windows Installer (in English)
Note: If the preceding link is unavailable, Microsoft might have moved the download. You can go to www.Microsoft.com and search for "Microsoft Windows Installer."
When the installation is complete, try installing the HP software again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, see the next solution.

Solution three: Advanced system changes

Perform all of the following troubleshooting steps below before trying to install the software again.

Step one: Temporarily disable programs and services from starting up

  1. Click Start, and then Run. The Run window opens.
  2. In the Open: box, type msconfig, and then click OK. The MSCONFIG utility window opens.
  3. Click the Startup tab.
  4. Click Disable All to disable any application that loads when the computer starts up.
  5. Click the Services tab. Place a check mark in the Hide All Microsoft Services box.
  6. Click the Disable All button.
  7. Click OK.
  8. Click Restart to apply the changes to the computer during the next restart.
  9. Restart the computer.
    NOTE: When the computer restarts, a System Configuration Utility message will display. Ignore this message while performing the necessary work on the computer.

Step two: Rename 'mscoree.dll' to 'mscoree1.dll'

  1. Click Start, and then Run. The Run window opens.
  2. In the Open: box, type %windir%\system32\ . The System 32 or System directory opens depending on the operating system used.
  3. Locate mscoree.dll in the list, and then right-click it.
  4. Click Rename. Rename the file to mscoree1.dll.

Step three: Delete the URTTemp folder

  1. Right-click Start, and then click Explore. Windows Explorer opens.
  2. In the left side of the window, locate WINDOWS in the list under the C: directory, and click the plus (+) sign next to it.
  3. Click the plus (+) sign next to system32.
  4. Locate and right-click the URTTemp folder, and then click Delete.

Step four: Delete the .NET folder

WARNING:Removing .NET might cause other programs that use .NET to become unusable. Reinstalling .NET may or may not enable them to become usable again. You might need to reinstall these other programs as well.
  1. Right-click Start and then Explore. Windows Explorer opens.
  2. In the left side of the window, locate WINDOWS in list under the C: directory, and click the plus (+) sign next to it.
  3. Click the plus (+) sign next to system32.
  4. Locate and right-click the Microsoft .NET folder, and then click Delete.

Step five: Clear temp files and folders by running disk cleanup

  1. Click Start and then click Run.
  2. Click Accessories, System Tools, and then select Disk Cleanup.
  3. This tool requests which drive it is to cleanup, even if only one hard disk drive is installed. Select the hard disk drive(s), and then click OK.
  4. Disk Cleanup analyzes the hard drive and presents a report. Make sure that Temporary Internet Files, Downloaded Program Files, Recycle Bin, and Temporary Files are selected. Then click OK to perform the cleanup operation.

Step six: Create a New User account named HP

  1. Create a New User account named HP by following the steps below.
    1. Click the Start button, then click Control Panel.
    2. Click User Accounts.
    3. Click Create a New Account.
    4. When prompted to name the account, type HP, and click Next.
    5. Select Computer Administrator for the account type, and then click Create Account.
    6. The User Accounts window will display listing the new user account.
  2. Restart the computer and logon using the HP user account.

Step seven: Run the Microsoft .NET Redistributable package

Click this link: Microsoft .NET Redistributable package (in English)
Note: If the preceding link is unavailable, Microsoft might have moved the download. You can go to www.Microsoft.com and search for ".NET Redistributable."

Step eight: Download and run the MDAC (Microsoft Data Access Components)

Step nine: Install the HP software

  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. In the Enter product name or number field, type your printer model or number.
    2. In the Questions or keywords field, type driver, and then press Enter.
      You might need to select your printer model number from a list of similar printer models.
    3. Next to the image of your printer, click the name of your printer.
      Figure 3: Example of the link to your printer homepage
      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.
  7. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.

Step ten: Re-enable startup programs and services

At the end of troubleshooting and after the HP software in installed, you can re-enable the startup programs and services by using the following instructions:
  1. Click Start, and then Run. The Run window opens.
  2. In the Open: box, type msconfig, and then click OK. The MSCONFIG utility window opens.
  3. Click the General tab.
  4. Select Normal Startup to enable the programs that were previously disabled.
  5. Click Apply and then Close.
  6. Click Restart to apply the changes and restart the computer.
Follow these steps for the Windows Vista operating system.

Workaround: Install a basic driver

You can work around this issue by installing a basic driver without troubleshooting the error. With the basic driver, the product still prints as usual. However, the product might not have all its extra functionality. For instance, if the product has CD/DVD-printing capability, the product will lose this functionality with a basic driver.
To use the workaround instead of troubleshooting, click the plus sign () for more instructions.
The following steps describe implementing this workaround to use your product now without troubleshooting the error message. This workaround does not resolve the issue, but it does provide a way for you to use your product without further troubleshooting.
  1. If you have not already done so, close the error message window, and then cancel the installation.
  2. Restart the HP software installation, but this time select the Express or Minimal (basic) installation option instead of the Full or Recommended option.
  3. Follow the on-screen instructions to complete the software installation.
You can now use your product with the basic driver. However, the product might not have full functionality. If you prefer to troubleshoot the error to ensure full functionality, continue with the solutions in this document.
Important: If you have a multi-function printer
A printer that is also capable of scanning, faxing, and/or copying.
, the process for scanning is different with a basic driver. Read or print this document, how to scan without HP software , to learn how to scan with the basic driver.

Solution one: Make intermediate system changes

Follow these steps to turn off startup programs, remove the HP software, and then reinstall the HP software.

Step one: Disable startup programs

  1. Click the Windows icon () on the Windows taskbar.
  2. Type msconfig in the Start Search box, and then press Enter. The MSCONFIG window opens.
  3. Select the Startup tab, and then click Disable All to turn off any programs that start when you turn on the computer.
  4. Select the Services tab, the Hide All Microsoft Services check box, click Disable All, and then click OK.
  5. Click Restart to make these changes when the computer restarts.
    NOTE:When the computer restarts, a 'System Configuration Utility' message displays on the computer. This message does not affect the steps to resolve the issue, and you can ignore the message.
  6. Restart the computer.

Step two: Temporarily disable Windows update

Follow these steps to temporarily disable Windows Update, which can disrupt the HP software installation.
  1. Click the Windows icon (), click Programs, and then click Windows Update.
  2. In the left pane, click Change settings.
  3. Under Recommended updates, click Never check for updates, and then click OK. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Step three: Uninstall the HP software

Even if the HP software installation failed, some components might have installed partially. Follow these steps to remove them before continuing.
If you still have the HP Software CD that came with your product, you can insert the CD and follow the on-screen instructions to remove the software.
CAUTION:These steps remove all the HP product software, including the software drivers and HP Software Update, if it is installed on the computer. These steps might also remove some of the other HP printing and imaging software.
  1. Unplug the USB cable connecting the product to the computer.
  2. On the Windows taskbar, click the Windows icon (), and then click Control Panel. The Control Panel window opens.
  3. Open the list of installed programs and remove the software. Click Programs. In the list of installed programs, click the HP product, and then click Uninstall.
  4. Follow the on-screen instructions to complete the software removal.
    CAUTION:If asked to remove shared files, click No. Other programs that use these files might not work if you delete the files.

Step four: Remove temporary files and folders

  1. Click the Windows icon () on the Windows taskbar, click All Programs, click Accessories, click System Tools, and then click Disk Cleanup.
  2. Select the hard disk drive, which is often C:\, and then click OK. The Disk Cleanup analyzes the hard drive and then reports a list of items that you can remove.
  3. Select the following items, and then click OK.
    • Temporary Internet Files
    • Downloaded Program Files
    • Recycle Bin
    • Temporary Files
    The clean up process begins.

Step five: Unregister and reregister Microsoft Windows Installer

  1. Click the Windows icon () on the Windows taskbar, type msiexec /unregister in the Start Search box, and then press Enter.
  2. Click the Windows icon () on the Windows taskbar, type msiexec /regserver in the Start Search box, and then press Enter.

Step six: Download and install the updated software

The software on the HP website is the most recent software, complete with updates to resolve this issue. Follow these steps to download and install the latest full-feature software from the HP website instead of reinstalling with the software CD.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. In the Enter product name or number field, type your printer model or number.
    2. In the Questions or keywords field, type driver, and then press Enter.
      You might need to select your printer model number from a list of similar printer models.
    3. Next to the image of your printer, click the name of your printer.
      Figure 4: Example of the link to your printer homepage
      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.
  7. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, see the next solution.

Step seven: Enable startup programs

  1. Click the Windows icon () on the Windows taskbar.
  2. Type msconfig in the Start Search box, and then press Enter. The MSCONFIG window opens.
  3. Select the General tab, select the Normal Startup check box, click Apply, and then click Close.
  4. Click Restart to make these changes when the computer restarts.
  5. Restart the computer.

Step eight: Re-enable Windows Update

  1. Click the Windows icon (), click All Programs, and then click Windows Update.
  2. In the left pane, click Change settings.
  3. Under Install updates automatically, click Never check for updates, and then click OK. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, see the next solution.

Solution two: Check the Microsoft Windows Installer version and upgrade to the latest version

If your computer uses an older version of Microsoft Windows Installer, this error message can occur. Follow these steps to check the current version, and then upgrade to the latest version if necessary.

Step one: Check the Microsoft Windows Installer version

  1. Click the Windows icon () on the Windows taskbar.
  2. Type msiexec.exe /? in the Start Search box, and then press Enter. The Windows Installer window opens.
  3. Find the Windows Installer version number, and then make a note of it.
    Figure 5: Windows Installer
    Illustration: Windows Installer

Step two: Update the Microsoft Windows Installer version

Follow this link to see the current version, and then install it if necessary. If the version that is available on the Microsoft Web site is the same version as on your computer, you do not need to install it.
Click this link: Microsoft Windows Installer (in English)
Note: If the preceding link is unavailable, Microsoft might have moved the download. You can go to www.Microsoft.com and search for "Microsoft Windows Installer."
When the installation is complete, try installing the HP software again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, see the next solution.

Solution three: Make advanced system changes

Do not use the steps in this solution until you completed all the previous steps in this document.

Step one: Disable startup programs

  1. Click the Windows icon () on the Windows taskbar.
  2. Type msconfig in the Start Search box, and then press Enter. The MSCONFIG window opens.
  3. Select the Startup tab, and then click Disable All to turn off any programs that start when you turn on the computer.
  4. Select the Services tab, the Hide All Microsoft Services check box, click Disable All, and then click OK.
  5. Click Restart to make these changes when the computer restarts.
    NOTE:When the computer restarts, a 'System Configuration Utility' message displays on the computer. This message does not affect the steps to resolve the issue, and you can ignore the message.
  6. Restart the computer.

Step two: Rename the mscoree.dll file

  1. Click the Windows icon () on the Windows taskbar.
  2. Type %windir%\system32\ in the Start Search box, and then press Enter. A window showing the System directory opens.
  3. Locate mscoree.dll in the list of files in the System directory, and then right-click the file.
  4. Select Rename, type mscoree1.dll in the text box, and then press Enter.

Step three: Create a new user account named HP

  1. Click the Windows icon () on the Windows taskbar, and then click Control Panel.
  2. Click User Accounts, select Manage Another Account, and then click Create a New Account.
  3. When prompted to name the new account, type HP and then click Next.
  4. Select Administrator when prompted to choose the account type and then click Create Account.
  5. The User Accounts window opens. The HP account should be on the list of user accounts.
  6. Restart the computer.
  7. When the computer restarts, log on using the HP user account.

Step four: Download and install the updated software

The software on the HP website is the most recent software, complete with updates to resolve the error. Follow these steps to download and install the latest full-feature software from the HP website instead of reinstalling with the software CD.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. In the Enter product name or number field, type your printer model or number.
    2. In the Questions or keywords field, type driver, and then press Enter.
      You might need to select your printer model number from a list of similar printer models.
    3. Next to the image of your printer, click the name of your printer.
      Figure 6: Example of the link to your printer homepage
      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.
  7. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.

Step five: Enable startup programs

  1. Click the Windows icon () on the Windows taskbar.
  2. Type msconfig in the Start Search box, and then press Enter. The MSCONFIG window opens.
  3. Select the General tab, select the Normal Startup check box, click Apply, and then click Close.
  4. Click Restart to make these changes when the computer restarts.
  5. Restart the computer.
Follow these steps for the Windows 7 operating system.

Workaround: Install a basic driver

You can work around this issue by installing a basic driver without troubleshooting the error. With the basic driver, the product still prints as usual. However, the product might not have all its extra functionality. For instance, if the product has CD/DVD-printing capability, the product will lose this functionality with a basic driver.
To use the workaround instead of troubleshooting, click the plus sign () for more instructions.
The following steps describe implementing this workaround to use your product now without troubleshooting the error message. This workaround does not resolve the issue, but it does provide a way for you to use your product without further troubleshooting.
  1. If you have not already done so, close the error message window, and then cancel the installation.
  2. Restart the HP software installation, but this time select the Express or Minimal (basic) installation option instead of the Full or Recommended option.
  3. Follow the on-screen instructions to complete the software installation.
You can now use your product with the basic driver. However, the product might not have full functionality. If you prefer to troubleshoot the error to ensure full functionality, continue with the solutions in this document.
Important: If you have a multi-function printer
A printer that is also capable of scanning, faxing, and/or copying.
, the process for scanning is different with a basic driver. Read or print this document, how to scan without HP software , to learn how to scan with the basic driver.

Solution one: Make intermediate system changes

Follow these steps to turn off startup programs, remove the HP software, and then reinstall the HP software.

Step one: Disable startup programs

  1. Click the Windows icon () on the Windows taskbar.
  2. Type msconfig in the Search programs and files box, and then click msconfig in the dialog box. The MSCONFIG window opens.
  3. Select the Startup tab, and then click Disable All to turn off any programs that start when you turn on the computer.
  4. Select the Services tab, the Hide All Microsoft Services check box, click Disable All, and then click OK.
  5. Click Restart to make these changes when the computer restarts.
    NOTE:When the computer restarts, a 'System Configuration Utility' message displays on the computer. This message does not affect the steps to resolve the issue, and you can ignore the message.
  6. Restart the computer.

Step two: Temporarily disable Windows update

Follow these steps to temporarily disable Windows Update, which can disrupt the HP software installation.
  1. Click the Windows icon (), click All Programs, and then click Windows Update.
  2. In the left pane, click Change settings.
  3. Under Recommended updates, click Never check for updates, and then click OK. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Step three: Uninstall the HP software

Even if the HP software installation failed, some components might have installed partially. Follow these steps to remove them before continuing.
If you still have the HP Software CD that came with your product, you can insert the CD and follow the on-screen instructions to remove the software.
CAUTION:These steps remove all the HP product software, including the software drivers and HP Software Update, if it is installed on the computer. These steps might also remove some of the other HP printing and imaging software.
  1. Unplug the USB cable connecting the product to the computer.
  2. On the Windows taskbar, click the Windows icon (), and then click Control Panel. The Control Panel window opens.
  3. Open the list of installed programs and remove the software. Click Programs. In the list of installed programs, click the HP product, and then click Uninstall.
  4. Follow the on-screen instructions to complete the software removal.
    CAUTION:If asked to remove shared files, click No. Other programs that use these files might not work if you delete the files.

Step four: Remove temporary files and folders

  1. Click the Windows icon () on the Windows taskbar, click All Programs, click Accessories, click System Tools, and then click Disk Cleanup.
  2. Select the hard disk drive, which is often C:\, and then click OK. The Disk Cleanup analyzes the hard drive and then reports a list of items that you can remove.
  3. Select the following items, and then click OK.
    • Temporary Internet Files
    • Downloaded Program Files
    • Recycle Bin
    • Temporary Files
    The clean up process begins.

Step five: Unregister and reregister Microsoft Windows Installer

  1. Click the Windows icon () on the Windows taskbar, type msiexec /unregister in the Search programs and files box, and then press Enter.
  2. Click the Windows icon () on the Windows taskbar, type msiexec /regserver in the Search programs and files box, and then press Enter.

Step six: Download and install the updated software

The software on the HP website is the most recent software, complete with updates to resolve the 'MSI 1935' error. Follow these steps to download and install the latest full-feature software from the HP website instead of reinstalling with the software CD.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. In the Enter product name or number field, type your printer model or number.
    2. In the Questions or keywords field, type driver, and then press Enter.
      You might need to select your printer model number from a list of similar printer models.
    3. Next to the image of your printer, click the name of your printer.
      Figure 7: Example of the link to your printer homepage
      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.
  7. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.
  • If the issue persists, continue to the next solution for additional troubleshooting.
  • If these steps resolved the issue, continue to the next step to re-enable the startup items, and then discontinue troubleshooting.

Step seven: Enable startup programs

  1. Click the Windows icon () on the Windows taskbar.
  2. Type msconfig in the Search programs and files box, and then click msconfig in the dialog box. The MSCONFIG window opens.
  3. Select the General tab, select the Normal Startup check box, click Apply, and then click Close.
  4. Click Restart to make these changes when the computer restarts.
  5. Restart the computer.

Step eight: Re-enable Windows Update

  1. Click the Windows icon (), click All Programs, and then click Windows Update.
  2. In the left pane, click Change settings.
  3. Under Install updates automatically, click Never check for updates, and then click OK. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, see the next solution.

Solution two: Check the Microsoft Windows Installer version and upgrade to the latest version

If your computer uses an older version of Microsoft Windows Installer, this error message can occur. Follow these steps to check the current version, and then upgrade to the latest version if necessary.

Step one: Check the Microsoft Windows Installer version

  1. Click the Windows icon () on the Windows taskbar.
  2. Type msiexec.exe /? in the Search programs and files box, and then press Enter. The Windows Installer window opens.
  3. Find the Windows Installer version number, and then make a note of it.
    Figure 8: Windows Installer
    Illustration: Windows Installer

Step two: Update the Microsoft Windows Installer version

Follow this link to see the current version, and then install it if necessary. If the version that is available on the Microsoft Web site is the same version as on your computer, you do not need to install it.
Click this link: Microsoft Windows Installer (in English)
Note: If the preceding link is unavailable, Microsoft might have moved the download. You can go to www.Microsoft.com and search for "Microsoft Windows Installer."
When the installation is complete, try installing the HP software again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, see the next solution.

Solution three: Make advanced system changes

Do not use the steps in this solution until you completed all the previous steps in this document.

Step one: Disable startup programs

  1. Click the Windows icon () on the Windows taskbar.
  2. Type msconfig in the Search programs and files box, and then click msconfig in the dialog box. The MSCONFIG window opens.
  3. Select the Startup tab, and then click Disable All to turn off any programs that start when you turn on the computer.
  4. Select the Services tab, the Hide All Microsoft Services check box, click Disable All, and then click OK.
  5. Click Restart to make these changes when the computer restarts.
    NOTE:When the computer restarts, a 'System Configuration Utility' message displays on the computer. This message does not affect the steps to resolve the issue, and you can ignore the message.
  6. Restart the computer.

Step two: Rename the mscoree.dll file

  1. Click the Windows icon () on the Windows taskbar.
  2. Type %windir%\system32\ in the Search programs and files box, and then press Enter. A window showing the System directory opens.
  3. Locate mscoree.dll in the list of files in the System directory, and then right-click the file.
  4. Select Rename, type mscoree1.dll in the text box, and then press Enter.

Step three: Create a new user account named HP

  1. Click the Windows icon () on the Windows taskbar, and then click Control Panel.
  2. Click User Accounts, select Manage Another Account, and then click Create a New Account.
  3. When prompted to name the new account, type HP and then click Next.
  4. Select Administrator when prompted to choose the account type and then click Create Account.
  5. The User Accounts window opens. The HP account should be on the list of user accounts.
  6. Restart the computer.
  7. When the computer restarts, log on using the HP user account.

Step four: Download and install the updated software

The software on the HP website is the most recent software, complete with updates to resolve the error. Follow these steps to download and install the latest full-feature software from the HP website instead of reinstalling with the software CD.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. In the Enter product name or number field, type your printer model or number.
    2. In the Questions or keywords field, type driver, and then press Enter.
      You might need to select your printer model number from a list of similar printer models.
    3. Next to the image of your printer, click the name of your printer.
      Figure 9: Example of the link to your printer homepage
      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.
  7. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.

Step five: Enable startup programs

  1. Click the Windows icon () on the Windows taskbar.
  2. Type msconfig in the Search programs and files box, and then click msconfig in the dialog box. The MSCONFIG window opens.
  3. Select the General tab, select the Normal Startup check box, click Apply, and then click Close.
  4. Click Restart to make these changes when the computer restarts.
  5. Restart the computer.

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