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HP Photosmart C3180 All-in-One Printer support

Blinking Lights

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Blinking Lights

The following sections describe the most common combinations of blinking (flashing) lights on the product control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.
NOTE:An E might also appear in the Number of Copies display. This is an additional indication that there is an issue with the product that needs to be resolved. The presence of an E , however, does not affect the meaning of the blinking lights, and can be disregarded for troubleshooting purposes.
Figure 1: The control panel lights
Illustration of the product control panel with the lights called out
1 - Check Paper light ( )
2 - Check Cartridge light ( )
3 - Start Copy lights ( )
4 - Power light ( )

Issue: All lights are blinking

In this error condition , the following blinking lights pattern displays on the control panel:
  • Power light : Blinking
  • Check Paper light : Blinking
  • Check Cartridge light : Blinking
  • Start Copy lights : Both are blinking
Figure 2: All lights are blinking
Illustration: All lights are blinking
Figure 3: The Power light is blinking
Illustration: Power light is blinking

Solution one: Reset the All-in-One

Follow these steps in the order given to reset the product.
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Power button ( ) to turn on the product.

Solution two: Attach the control panel faceplate

If the control panel overlay, or bezel, is incorrectly installed, the product might indicate a fatal error condition. If the product has not been set up before, ensure correct installation of the control panel overlay by following the instructions as presented.
If you already installed the control panel overlay, and your product has been working for some time, do not attempt to reinstall the overlay. Press firmly on the overlay to ensure proper installation of the overlay adhesive or pins.
NOTE:If you have already installed the control panel overlay, proceed to the next solution.
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Lift the scanner lid, and then carefully line up and install the control panel overlay. Insert the control panel faceplate tabs into the slots on top of the product.
    Figure 4: Insert the control panel faceplate
    Illustration: Insert the control panel faceplate
  4. Press down firmly on all edges of the faceplate to secure it.
    Figure 5: Secure the faceplate
    Illustration: Secure the faceplate
  5. Reconnect the power cord to the rear of the product.
  6. Press the Power button ( ) to turn on the product.
  7. Try the task again.

Solution three: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Check Cartridge and the Start Copy lights are blinking

In this error condition , the following blinking lights pattern displays on the control panel:
  • Power light : On
  • Check Paper light : Off
  • Check Cartridge light : Blinking
  • Start Copy lights : Either or both are blinking
Figure 6: The Cartridge and both Start Copy lights are blinking
Image of the Cartridge and both Start Copy lights are blinking
Figure 7: The Cartridge and Black Start Copy lights are blinking
Image of the Cartridge and Black Start Copy lights are blinking
Figure 8: The Cartridge and Color Start Copy lights are blinking
Image of the  Cartridge and Color Start Copy lights are blinking
    • The cartridge access door is open.
    • The cartridges are missing.
    • The cartridges are not installed properly.
    • The protective tape is still on a cartridge.
    • A cartridge is empty.
    • A cartridge is defective.

Solution one: Close the cartridge access door

Close the cartridge access door completely, and then check for the blinking lights.
Figure 9: Close the cartridge access door
Illustration: Close the cartridge access door
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Resolve the cartridge problem

Follow these steps in the order given to resolve the cartridge problem.
Step one: Determine which cartridge is the problem
The following procedures refer to a 'problem' cartridge. The 'problem' cartridge is identified either by a computer message or by the Start Copy lights.
  • If a computer message indicates a specific cartridge, that is the problem cartridge.
  • If there is no computer message, look at the Start Copy lights - if the Start Copy Black light is blinking, the cartridge on the right is the problem cartridge. If the Start Copy Color light is blinking, the cartridge on the left is the problem cartridge.
  • If both Start Copy lights are blinking and there is no computer message, perform the following steps on both cartridges.
Step two: Clean the problem cartridge contacts
Follow these steps in the order given to clean the electrical contacts:
  1. Gather the following items:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
  2. Open the cartridge access door. The carriage moves into the access area on the right, unless there is an obstruction.
    Figure 10: Open the cartridge access door
    Illustration: Open the cartridge access door
  3. Disconnect the power cord from the rear of the product.
    WARNING:Make sure that the power cord is disconnected from the product to avoid an electrical shock.
  4. Press down on the problem cartridge to release it, and then pull it towards you to remove it.
    Figure 11: Remove the problem cartridge
    Illustration: Remove the cartridge
  5. If there is tape on the cartridge, remove it. Do not remove the copper-colored strip.
    Figure 12: Remove the tape
    Illustration: Remove the tape
    If you removed the tape from the cartridge, there is no need to clean the cartridge. Continue to the step to reinstall the cartridge.
  6. Place the cartridge on a piece of paper with the nozzle plate facing up.
  7. Dip a cotton swab in the clean distilled water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.
  8. Clean the cartridge contacts.
    CAUTION: Avoid touching the nozzles.
    Figure 13: Clean the cartridge contacts
    Photograph of the cartridge contacts.
    NOTE:Clean the contacts quickly so that the cartridge is not outside the product for more than 30 minutes. The ink can dry out and clog the nozzles if the cartridge is outside of the product for too long.
Step three: Clean the carriage contacts
  1. Dip a cotton swab in the clean distilled water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.
  2. Clean the contacts in the carriage slot for the problem cartridge.
    WARNING:Make sure that the power cord is disconnected from the product to avoid an electrical shock.
    Figure 14: The gold-colored contacts in the carriage slots
    Photograph of the contacts in the  carriage slots
  3. Wait ten minutes to allow the cartridge and carriage to dry.
  4. Place the cartridge in its slot at a slight, upward angle, and then press up and forward until the cartridge snaps into position.
    Figure 15: Install the cartridge
    Illustration: Install the cartridge
  5. Reconnect the power cord to the rear of the product.
  6. Close the cartridge access door.
    Figure 16: Close the cartridge access door
    Illustration: Close the cartridge access door
    An alignment page prints after about a minute.
Step four: Align the cartridges
After the product prints a cartridge alignment sheet, follow these steps to align the cartridges.
  1. Lift the lid of the product.
  2. Place the top of the alignment page face down in the right front corner of the glass.
    Figure 17: Place the alignment page face down
  3. Close the lid.
  4. Press the Scan button ( ).
    The Power light ( ) will blink during the alignment process, and will stop blinking when the alignment is complete.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.
Step five: Replace the problem cartridge
Click this link, HP Home & Home Office Store (US only), and then click Ink Toner & Paper to purchase cartridges or check cartridge compatibility for your printer.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Click this link, HP SureSupply .
  2. Scroll to the bottom of the page and make sure that the country or region location is correct.
Follow these steps to replace the problem cartridge.
  1. Open the cartridge access door. The carriage moves into the access area on the right, unless there is an obstruction.
    Figure 18: Open the cartridge access door
    Illustration: Open the cartridge access door
    Figure 19: The cartridges in the proper position
    1 - Tri-color cartridge
    2 - Black or photo cartridge
  2. Press down gently on the top of the cartridge to release it from the carriage, and then pull it toward you to remove it.
    Figure 20: Remove the cartridge
    Illustration: Remove the cartridge
  3. Remove the new cartridge from its packaging, and then remove the protective tape from the cartridge.
    Figure 21: Remove the protective tape
    Illustration of removing the protective tape
    CAUTION:Do not touch the cartridge contacts or nozzles.
    Figure 22: Do not touch the contacts
    Illustration cautioning against touching the cartridge contacts
  4. Place the cartridge in its slot at a slight, upward angle, and then press up and forward until the cartridge snaps into position.
    Figure 23: Install the cartridge
  5. Close the cartridge access door. An alignment page prints within a minute.
    Figure 24: Close the cartridge access door
    Illustration: Close the cartridge access door
Step six: Align the cartridges
After the product prints a cartridge alignment sheet, follow these steps to align the cartridges.
  1. Lift the lid of the product.
  2. Place the top of the alignment page face down in the right front corner of the glass.
    Figure 25: Place the alignment page face down
  3. Close the lid.
  4. Press the Scan button ( ).
    The Power light ( ) will blink during the alignment process, and will stop blinking when the alignment is complete.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Check Paper light is blinking

In this error condition , the following blinking lights pattern displays on the control panel:
  • Power light : On
  • Check Paper light : Blinking
  • Check Cartridge light : Off
  • Start Copy lights : Both are on
Figure 26: The Check Paper light is blinking
Illustration: the Check Paper light is blinking
Figure 27: The Power light is on
Illustration: the Power light is on
    • The paper tray is empty.
    • A paper jam has occurred.
    • The paper in the tray does not match the driver setting.

Solution one: Load paper and resume the print job

If the paper tray is empty, load more paper into the paper tray.
  1. Make sure that the paper is free of rips, dust, wrinkles, and curled or bent edges.
  2. Make sure that all the paper in the stack is the same size and type.
  3. Tap the stack on a flat surface to align the edges.
  4. Slide the paper width guide to its outermost position.
  5. Open the paper tray extender.
    CAUTION:To avoid a paper jam when using legal-size paper, do not open the paper tray extender.
    Figure 28: Slide the paper width guide outward, and then open the paper tray extender
    Illustration: Slide the paper width guide and open the paper-tray extender
  6. Insert the paper into the paper tray.
    NOTE:Pushing the paper in too far could result in paper jams or more than one sheet of paper feeding into the product.
    Figure 29: Insert the paper into the paper tray
    Illustration: Insert the paper into the paper tray
  7. Slide the paper width guide inward until it stops at the edge of the paper.
    Figure 30: Slide the paper width guide inward
    Illustration: Slide the paper width guide inward
  8. Press the Cancel/Resume button ( ) to resume the print or copy task.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Check the paper

There are several paper-related problems that can cause the Check Paper light ( ) to blink. Check the stack of paper for any of the following conditions:
  • Paper that has already been printed on
  • Crumpled or folded paper
  • Textured paper
  • Specialty paper
  • Envelope flaps
    NOTE:Envelopes might feed incorrectly if the envelope flap moves as the rollers grip it. Use envelopes with a rectangular flap and/or fold the flap inside the envelope when printing.
To determine if the paper is the cause, try using some clean, undamaged sheets of plain inkjet-rated 70 to 90 gsm (20- to 24-pound bond) paper, such as HP Multipurpose or Bright White paper. If that paper feeds correctly, there might be a problem with the other paper.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Change the print driver settings

Follow these steps in the order given to change the print driver settings.
Step one: Change the settings
Select one of the following methods to change the paper size setting to match the print job. Create a custom paper size only if the correct paper size is not an option.
  1. In the program you are printing in, click File , and then click Print . The Print window opens.
  2. In the Name: drop-down list, select the correct product, if it is not already selected.
  3. Click Properties or Preferences in the upper-right corner of the Print window. The Properties or Printing Preferences window opens.
    NOTE:The name of the button or window depends on the software you are using.
  4. Click the Features tab.
  5. From the Size: drop-down list, click More to access the paper size options. The Size is: window opens.
  6. In the Size is: list, scroll down to the appropriate paper size category, and then select the paper size that matches the paper loaded in the product.
  7. Click OK to accept the settings.
  1. In the program you are printing in, click File , and then click Print . The Print window opens.
  2. In the Name: drop-down list, select the correct product, if it is not already selected.
  3. Click Properties or Preferences in the upper-right corner of the Print window. The Properties or Printing Preferences window opens.
    NOTE:The name of the button or window depends on the software you are using.
  4. Click the Features tab.
  5. From the Size: drop-down list, click Custom . The Custom Paper Size window opens.
  6. In the Name box, type a name for the paper size you are using. For example, if you are printing on 101.6 x 203.2 mm (4 x 8 inch) envelopes, type 4x8 envelopes .
    NOTE:You must type a custom size name in the Name box. If you do not, the Save button is unavailable when you try to save the setting.
  7. In the Paper Size area, type the measurement in the Width and Length boxes. For example, if you are printing on 101.6 x 203.2 mm (4 x 8 inch) envelopes, type 4 in the Width box, and type 8 in the Length box.
  8. In the Units area, select the appropriate unit of measure, and then click Save .
    NOTE:If Save is unavailable, make sure that there is a name for the setting in the Name box.
  9. Click OK to accept the settings. The Custom Paper Size window closes.
  10. From the Size: drop-down list on the Features tab, click More .
  11. The Size is: window opens.
  12. In the Size is: list, scroll down to Custom , and then select the custom paper size you created.
  13. Click OK to accept the settings.
Step two: Print from the application again
Try to reproduce the error that caused the blinking lights. If you cannot remember, follow these steps:
  1. In the program you are printing in, click File , and then click Print . The Print window opens.
  2. In the Name: drop-down list, select the correct product, if it is not already selected.
  3. Click OK .
  4. Check for the blinking lights.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Clear the paper jam

Follow these steps in the order presented to resolve the issue.
Preventing paper jams
The following recommendations can help prevent recurring paper jams in your HP product.
  • Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
  • Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray.
    CAUTION:Do not force the paper to move too far forward in the tray.
  • Do not overload the tray with paper.
  • Only add paper to the tray when the product is not printing.
  • Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information.
  • Do not print on paper with paper clips or staples attached.
  • Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.
  • Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.
  • Do not use paper that is too thin, too thick, or too glossy for the product.
Causes of paper jams
The following factors can cause paper jams:
  • Paper loaded incorrectly in the paper tray.
  • Damaged or dirty paper rollers.
  • Torn, wrinkled, or damp paper loaded in the paper tray.
  • The rear access door or two-sided printing accessory (duplexer) might not be closed or is not locked into place.
  • Paper was added to a stack already in the tray while the HP product was printing.
  • The tray contains more than one type of paper.
  • The paper is jammed inside the HP product where you cannot see it.
  • An obstruction is blocking the paper path.
  • Torn pieces of paper from a previous jam are stuck in the product.
  • The tray is too full.
  • If printing on an envelope, the edges of the envelope are bent.
Step one: Remove any loose paper from the tray
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Remove any loose paperDo not pull jammed paper
Illustration of removing loose paperIllustration of do not pull jammed paper
Step two: Clear the paper jam from the rear of the product
  1. Lower the paper tray.
  2. Press the Power button ( ) to turn off the product.
  3. Disconnect the power cord from the rear of the product.
  4. Press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it.
    Figure 31: Remove the rear access door
    Illustration: Remove the rear access door
  5. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.
    Figure 32: Gently remove the jammed paper
    Illustration of removing the jammed paper
    CAUTION:If the paper tears, remove the torn pieces from the rollers and wheels. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
    Figure 33: Remove scraps of paper
    Illustration of removing scraps of paper
  6. Reattach the rear access door. Slide the two pins on the right side of the door into the two holes on the right of the product, and then snap the left side into place.
    Figure 34: Reattach the rear access door
    Illustration of inserting the rear access door.
  7. Reconnect the power cord to the rear of the product.
Step three: Clear the jam from the front of the All-in-One
  1. Press the Power button ( ) to turn on the product, if the product is not already on.
  2. Open the cartridge access door. The carriage moves into the access area on the right.
    Figure 35: Open the cartridge access door
    Illustration: Open the cartridge access door
  3. When the carriage stops moving, disconnect the power cord from the rear of the product.
  4. Gently remove any jammed paper.
    NOTE:Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism.
  5. Make sure that no scraps of paper are stuck between the rollers.
  6. Close the cartridge access door.
    Figure 36: Close the cartridge access door
    Illustration: Close the cartridge access door
  7. Reconnect the power cord to the rear of the product.
  8. Press the Power button ( ) to turn on the product.
Step four: Load paper
  1. Make sure that the paper is free of rips, dust, wrinkles, and curled or bent edges.
  2. Make sure that all the paper in the stack is the same size and type.
  3. Tap the stack on a flat surface to even the edges.
  4. Slide the paper width guide to its outermost position.
    Figure 37: Slide out the paper width guide
    Illustration: Slide out the paper width guide
  5. Insert the paper into the paper tray.
    NOTE:The paper should extend off the end of the paper tray about six mm (about .25 inches). Pushing the paper in too far could result paper jams or more than one sheet of paper feeding into the product.
    Figure 38: Insert the paper into the paper tray
    Illustration: Insert the paper into the paper tray
  6. Slide the paper width guide inward until it is snug (but not tight) against the paper.
    Figure 39: Slide the paper width guide inward
    Illustration: Slide the paper width guide inward
Step five: Print a self-test report
  1. Press and hold the Cancel/Resume button ( ), and then press the Start Copy Color ( ) button.
  2. Release both buttons at the same time. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution five: Make sure that the carriage can move freely

Use the following steps to make sure that the carriage moves freely.
Step one: Check the paper path
  1. Press the Power button ( ) to turn on the product.
  2. Open the cartridge access door. The carriage moves into the access area on the right.
    Figure 40: Open the cartridge access door
    Illustration: Open the cartridge access door
  3. With the product turned on, disconnect the power cord from the rear of the product.
    CAUTION:Disconnect the power cord to move parts by hand without the risk of an electrical shock.
  4. Unplug the power cord from the power source or electrical outlet.
  5. Check for any paper or object that might be restricting the carriage.
    NOTE:You might need a flashlight to illuminate areas for proper viewing.
    Figure 41: Example of obstruction
    Photograph of obstruction that blocks the carriage movement
  6. Remove any loose paper or obstructions you find.
  7. Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.
  8. Make sure that the carriage can move freely across the width of the product. Gently push the carriage to the left and then to the right.
  9. Close the cartridge access door.
    Figure 42: Close the cartridge access door
    Illustration: Close the cartridge access door
  10. Reconnect the power cord to the rear of the product.
  11. Plug the power cord into the electrical outlet.
  12. Press the Power button ( ) to turn on the product.
Step two: Print a self-test report
  1. Press and hold the Cancel/Resume button ( ), and then press the Start Copy Color ( ) button.
  2. Release both buttons at the same time. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution six: Clean the rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.
Step one: Clean the rollers
Follow these steps to remove any debris, dirt, or paper scraps from the rollers.
  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the product)
  2. Press the Power button ( ) to turn off the product.
  3. Disconnect the power cord from the rear of the product.
  4. Press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it.
    Figure 43: Remove the rear access door
    Illustration: Remove the rear access door
  5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
  6. Press the cloth against the rollers, and then rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
    Figure 44: Clean the paper feed rollers
    Illustration of the rollers inside the rear access door
  7. Allow the rollers to dry for 10 or 15 minutes.
  8. Check the paper feed rollers on the rear access door to make sure that they are clean, free of paper bits, and rotate freely.
    Figure 45: The rollers in the rear access door
    Photograph of rear access door rollers
  9. Reattach the rear access door. Slide the two pins on the right side of the door into the two holes on the right of the product, and then snap the left side into place.
    Figure 46: Reattach the rear access door
    Illustration of inserting the rear access door.
  10. Reconnect the power cord to the rear of the product.
  11. Press the Power button ( ) to turn on the product.
Step two: Print a self-test report
  1. Press and hold the Cancel/Resume button ( ), and then press the Start Copy Color ( ) button.
  2. Release both buttons at the same time. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution seven: Reset the All-in-One

Follow these steps to reset the product.
Step one: Reset the All-in-One
Follow these steps in the order given to reset the product.
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Power button ( ) to turn on the product.
Step two: Print a self-test report
  1. Press and hold the Cancel/Resume button ( ), and then press the Start Copy Color ( ) button.
  2. Release both buttons at the same time. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution eight: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Check Paper and the Check Cartridge lights are blinking

In this error condition , the following blinking lights pattern displays on the control panel:
  • Power light : On
  • Check Paper light : Blinking
  • Check Cartridge light : Blinking
  • Start Copy lights : Both are on
Figure 47: The Check Paper and the Check Cartridge lights are blinking
Illustration: The Check Paper and the Check Cartridge lights are blinking
Figure 48: The Power light is on
Illustration: the Power light is on
    The product has a carriage stall or jam.

Solution one: Make sure that the carriage can move freely

Use the following steps to make sure that the carriage moves freely.
Step one: Reset the All-in-One
Follow these steps in the order given to reset the product.
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Power button ( ) to turn on the product.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.
Step two: Check the paper path
  1. If the product is not on, press the Power button ( ) to turn on the product.
  2. Open the cartridge access door. The carriage moves into the access area on the right.
    Figure 49: Open the cartridge access door
    Illustration: Open the cartridge access door
  3. With the product turned on, disconnect the power cord from the rear of the product.
    CAUTION:Disconnect the power cord to move parts by hand without the risk of an electrical shock.
  4. Unplug the power cord from the electrical outlet.
  5. Check for any paper or object that might be restricting the carriage.
    Figure 50: Example of obstruction
    Photograph of obstruction that blocks the carriage movement
    NOTE:You might need a flashlight to illuminate areas for proper viewing.
  6. Remove any loose paper or obstructions you find.
  7. Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.
  8. Make sure that the carriage can move freely across the width of the product. Gently push the carriage to the left and then to the right.
  9. Close the cartridge access door.
    Figure 51: Close the cartridge access door
    Illustration: Close the cartridge access door
  10. Reconnect the power cord to the rear of the product.
  11. Plug the power cord into the electrical outlet.
  12. Press the Power button ( ) to turn on the product.
Step two: Print a self-test report
  1. Press and hold the Cancel/Resume button ( ), and then press the Start Copy Color ( ) button.
  2. Release both buttons at the same time. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution two: Clear the paper jam

Paper jams often cause the carriage to stall or jam.
Preventing paper jams
The following recommendations can help prevent recurring paper jams in your HP product.
  • Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
  • Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray.
    CAUTION:Do not force the paper to move too far forward in the tray.
  • Do not overload the tray with paper.
  • Only add paper to the tray when the product is not printing.
  • Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information.
  • Do not print on paper with paper clips or staples attached.
  • Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.
  • Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.
  • Do not use paper that is too thin, too thick, or too glossy for the product.
Causes of paper jams
The following factors can cause paper jams:
  • Paper loaded incorrectly in the paper tray.
  • Damaged or dirty paper rollers.
  • Torn, wrinkled, or damp paper loaded in the paper tray.
  • The rear access door or two-sided printing accessory (duplexer) might not be closed or is not locked into place.
  • Paper was added to a stack already in the tray while the HP product was printing.
  • The tray contains more than one type of paper.
  • The paper is jammed inside the HP product where you cannot see it.
  • An obstruction is blocking the paper path.
  • Torn pieces of paper from a previous jam are stuck in the product.
  • The tray is too full.
  • If printing on an envelope, the edges of the envelope are bent.
Step one: Remove any loose paper from the tray
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Remove any loose paperDo not pull jammed paper
Illustration of removing loose paperIllustration of do not pull jammed paper
Step two: Clear the paper jam from the rear of the product
  1. Lower the paper tray.
  2. Press the Power button ( ) to turn off the product.
  3. Disconnect the power cord from the rear of the product.
  4. Press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it.
    Figure 52: Remove the rear access door
    Illustration: Remove the rear access door
  5. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.
    Figure 53: Gently remove the jammed paper
    Illustration of removing the jammed paper
    CAUTION:If the paper tears, remove the torn pieces from the rollers and wheels. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
    Figure 54: Remove scraps of paper
    Illustration of removing scraps of paper
  6. Reattach the rear access door. Slide the two pins on the right side of the door into the two holes on the right of the product, and then snap the left side into place.
    Figure 55: Reattach the rear access door
    Illustration of inserting the rear access door.
  7. Reconnect the power cord to the rear of the product.
Step three: Clear the jam from the front of the All-in-One
  1. Press the Power button ( ) to turn on the product, if the product is not already on.
  2. Open the cartridge access door. The carriage moves into the access area on the right.
    Figure 56: Open the cartridge access door
    Illustration: Open the cartridge access door
  3. When the carriage stops moving, disconnect the power cord from the rear of the product.
  4. Gently remove any jammed paper.
    NOTE:Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism.
  5. Make sure that no scraps of paper are stuck between the rollers.
  6. Close the cartridge access door.
    Figure 57: Close the cartridge access door
    Illustration: Close the cartridge access door
  7. Reconnect the power cord to the rear of the product.
  8. Press the Power button ( ) to turn on the product.
Step four: Load paper
  1. Make sure that the paper is free of rips, dust, wrinkles, and curled or bent edges.
  2. Make sure that all the paper in the stack is the same size and type.
  3. Tap the stack on a flat surface to even the edges.
  4. Slide the paper width guide to its outermost position.
    Figure 58: Slide out the paper width guide
    Illustration: Slide out the paper width guide
  5. Insert the paper into the paper tray.
    NOTE:The paper should extend off the end of the paper tray about six mm (about .25 inches). Pushing the paper in too far could result in paper jams or more than one sheet of paper feeding into the product.
    Figure 59: Insert the paper into the paper tray
    Illustration: Insert the paper into the paper tray
  6. Slide the paper width guide inward until it is snug (but not tight) against the paper.
    Figure 60: Slide the paper width guide inward
    Illustration: Slide the paper width guide inward
Step five: Print a self-test report
  1. Press and hold the Cancel/Resume button ( ), and then press the Start Copy Color ( ) button.
  2. Release both buttons at the same time. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution three: Remove and reinstall the cartridges

Improper placement or installation of the cartridges might cause the product to indicate a carriage jam error. Follow these steps to remove and then reinstall the cartridges.
Step one: Remove the cartridges
  1. Press the Power button ( ) to turn on the product, if it is not already on.
    NOTE:The product must be on to release the cartridges.
  2. Open the cartridge access door.
    Figure 61: Open the cartridge access door
    Illustration: Open the cartridge access door
    CAUTION:Wait until the carriage is idle and silent before continuing.
  3. Press down on the top of each cartridge to release it, and then pull the cartridge toward you to remove it from its slot.
    Figure 62: Remove the cartridge
    Illustration: Remove the cartridge
    • The tri-color cartridge is on the left.
    • The black cartridge is on the right.
    CAUTION:Do not touch the copper-colored contacts or ink nozzles. Touching these parts might result in clogs, ink failure, and bad electrical connections.
    Figure 63: Do not touch the contacts or ink nozzles
  4. Check for obstructions under and around the carriage. Clear any obstructions you find.
Step two: Reinstall the cartridges
Follow these steps to reinstall the cartridges. Repeat the steps for each cartridge.
  1. Hold the cartridge by its sides, with the contacts facing towards the carriage.
  2. Slide the cartridge into the empty slot at a slight, upward angle, and then gently push it until it snaps into place.
    • To install a tri-color cartridge, insert it into the left slot.
    • To install a black cartridge, insert it into the right slot.
    Figure 64: Install the cartridges
    Illustration: Install the cartridges
  3. Close the cartridge access door.
    Figure 65: Close the cartridge access door
    Illustration: Close the cartridge access door
  4. Press the Power button ( ) to turn on the product.
Step three: Print a self-test report
  1. Press and hold the Cancel/Resume button ( ), and then press the Start Copy Color ( ) button.
  2. Release both buttons at the same time. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution four: Plug the All-in-One directly into an electrical outlet

Plug the product directly into an electrical outlet to make sure that the power source is functioning correctly.
Step one: Plug the All-in-One directly into an electrical outlet
Plug the product directly into an electrical outlet to make sure that the power source functions correctly.
  1. Disconnect the power cord from the rear of the product.
  2. Unplug the power cord from any power strips or surge suppressors.
  3. Plug the power cord directly into an electrical outlet.
  4. Reconnect the power cord to the rear of the product.
  5. Press the Power button ( ) to turn on the product.
  6. Try the task again.
    If the issue persists, try a different electrical outlet.
Step two: Print a self-test report
  1. Press and hold the Cancel/Resume button ( ), and then press the Start Copy Color ( ) button.
  2. Release both buttons at the same time. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution five: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Check Paper, Check Cartridge, and Power lights are blinking

In this error condition , the following blinking lights pattern displays on the control panel:
  • Power light : Blinking
  • Check Paper light : Blinking
  • Check Cartridge light : Blinking
  • Start Copy lights : Both are on
Figure 66: The Check Paper and Check Cartridge lights are blinking
Illustration: The Check Paper and Check Cartridge lights are blinking
Figure 67: The Power light is blinking
Illustration: Power light is blinking
    The product has a scanner failure.

Solution one: Reset the All-in-One

Follow these steps to reset the product, and then test the scanner.
Step one: Reset the All-in-One
Follow these steps in the order given to reset the product.
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Power button ( ) to turn on the product.
Step two: Make a color copy
Follow these steps to test the scanning capability of the product by making a color copy.
  1. Lift the scanner lid, and place any document on the scanner glass.
  2. Close the scanner lid.
  3. Press the Start Copy Color ( ) button.
  4. While the product is copying, open the lid and watch the scanner bar.
    If the scanner bar is not moving , or if the scanner light is off or dull , the scanner has failed.
  • If the product successfully completes the color copy, and the control panel lights are not blinking , there is no need to continue troubleshooting.
  • If the color copy fails, and the control panel lights are blinking , continue with the next solution.

Solution two: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Power light blinks quickly for three seconds, and then stays on

In this normal condition , the following blinking lights pattern displays on the control panel:
  • Power light : Blinks for three seconds, and then stays on
  • Check Paper light : Off
  • Check Cartridge light : Off
  • Start Copy lights : Both are on or blinking
Figure 68: The Start Copy lights are on or blinking
Illustration: Start Copy lights are on or blinking
Figure 69: The Power light blinks for three seconds, and then stays on
Illustration: Power light blinks three seconds, and then stays on
    The product is processing a print, copy, or scan task, or a maintenance task such as an alignment.

Solution one: Wait for the product to finish the task

If the product is busy, wait for the product to finish the task.
  • If the product finishes the task , there is no need to continue troubleshooting.
  • If the product never finishes the task , and the lights continue to blink, continue to the next solution.

Solution two: Cancel the task

Press the Cancel/Resume button ( ) on the control panel, and then try the task again.
  • If you cannot cancel the task , press and hold the Power button ( ) for three seconds to turn off the product.
  • If the product does not turn off , continue to the next solution.

Solution three: Reset the All-in-One

Follow these steps in the order given to reset the product.
Step one: Reset the All-in-One
Follow these steps in the order given to reset the product.
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Power button ( ) to turn on the product.
Step two: Try the task again
Try the task again, and then wait a couple of minutes for the task to complete.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Plug the All-in-One directly into an electrical outlet

Plug the product directly into an electrical outlet to make sure that the power source functions correctly.
  1. Disconnect the power cord from the rear of the product.
  2. Unplug the power cord from any power strips or surge suppressors.
  3. Plug the power cord directly into an electrical outlet.
  4. Reconnect the power cord to the rear of the product.
  5. Press the Power button ( ) to turn on the product.
  6. Try the task again.
    If the issue persists, try a different electrical outlet.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution five: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Power light blinks quickly for 20 seconds, and then stays on

In this error condition , the following blinking lights pattern displays on the control panel:
Also, the product does not respond when you press the Scan button ( ).
The following control panel light pattern displays:
  • Power light : Blinks for twenty seconds, and then stays on
  • Check Paper light : Off
  • Check Cartridge light : Off
  • Start Copy lights : Both are on or blinking
Figure 70: The Start Copy lights are on or blinking
Illustration: Start Copy lights are on or blinking
Figure 71: The Power light blinks for 20 seconds, and then stays on
Illustration: Power light blinks twenty seconds, and then stays on
    The user pressed the Scan button ( ) and the computer did not respond.

Solution one: Restore the connection between the All-in-One and the computer

Follow these steps to make sure that the product is communicating with the computer.
Step one: Disconnect the USB cable
  1. Disconnect the USB cable from the rear of the product.
    CAUTION:Do not disconnect the power cord during this step.
    Figure 72: Disconnect the USB cable from the rear of the product
    Illustration of disconnecting the USB cable from the rear of the product.
  2. Disconnect the USB cable from the computer.
Step two: Reconnect the USB cable
  1. Press the Power button ( ) to turn off the product.
  2. Reconnect the USB cable to the USB port on the computer. For troubleshooting purposes, do not reconnect to a powered USB hub until after the direct connection to the computer resolves the issue.
  3. Reconnect the USB cable to the product.
    NOTE:The icon on the USB cable ( ) generally faces up when the cable is connected correctly.
    Figure 73: Reconnect the USB cable
    Illustration of reconnecting the USB cable
  4. Press the Power button ( ) to turn on the product.
Step three: Restart the computer
NOTE:Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.
Select your operating system, and then follow the steps to restart the computer for your operating system.
Macintosh users: skip to the next step.
  1. On the Windows taskbar, click Start ( ), and then click Shut Down ( ).
  2. From the What do you want the computer to do? drop-down list, click Restart , and then click OK .
On the Windows taskbar, click the Windows icon ( ), click the Right Arrow button ( ), and then click Restart .
On the Windows taskbar, click the Windows icon ( ), click the Right Arrow button ( ), and then click Restart .
Step four: Test the All-in-One
  1. Repeat the steps of the print or scan task that caused the original error condition and pattern of blinking lights.
  2. Check the control panel to see if the lights are still blinking.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.
Step five: Replace the USB cable
  1. Disconnect the USB cable from the rear of the product.
  2. Securely connect an alternate (new or known-good) USB cable to the product and the computer.
    NOTE:HP supports USB cables less than 3 meters (9 feet 10 inches) in length.
  3. Try the task again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the error persists , contact your computer manufacturer or service center to ensure the USB port is set up and working properly.

Solution two: Troubleshoot issues with the All-in-One software

Possible causes for issues with the product software include:
  • The product's Full Feature HP software package is not installed on your computer.
  • The Full Feature HP product software is not configured to recognize the Scan button.
  • The HP Digital Imaging Monitor service that recognizes the Scan button is not running.
Choose one of the following options:
  • To troubleshoot product software issues , or to download and run the HP Scanning Diagnostic Utility, click this link, and then follow the steps in the document: A 'No Scan Options' or 'Scan settings are not set' Message Displays on the All-in-One (c02450835) (in English).
    NOTE:Even though you might not have an error message displayed on the computer or the product, the troubleshooting steps and solutions are the same.
  • To bypass troubleshooting software and use the product immediately , continue to the workarounds.

Workarounds: Scan from the computer

Rather than pressing the Scan button on the product control panel, try one of these quick workarounds. First, choose your operating system.
Follow these steps for the Windows XP operating system.
To scan a document using Paint in Windows XP, follow these steps:
NOTE:Before you begin, make sure that the product is connected to your computer.
  1. Click Start , point to All Programs , point to Accessories , and then click Paint .
  2. Click File , and then click From Scanner or Camera .
  3. Make any desired setting changes.
  4. Click Scan .
Video of scanning with Paint
The following video demonstrates how to scan with Paint in Windows XP. The video contains no audio.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
Perform the following steps if you are unable to scan directly from HP Solution Center in Windows XP.
  1. Click Start , and then click My Computer .
  2. Double-click Local Disc (C:) .
  3. Double-click Program Files .
  4. Double-click HP .
  5. Double-click Digital Imaging .
  6. Double-click Bin .
  7. Locate and double-click one of the following files. You will only have one to choose from.
    Hpiscnapp.exe
    Hpqscnvw.exe
    This will launch the HP Scan application.
  8. Select New Scan , and then change any desired settings to the scan.
  9. Click Accept to save the scan to the desired location.
  10. Follow these steps if you need to save the scan as another file type, such as a .PDF:
    1. Right-click the recently saved file to open it in another application, such as Microsoft Word.
    2. Save the new scan as the desired file type.
Use one of the following methods to scan a document for the Windows Vista operating system.
NOTE:Before you begin, make sure that the product is connected to your computer.
To scan a document using Windows Photo Gallery in Windows Vista, follow these steps:
  1. Click the Windows Vista ( ) icon, click All Programs , and then click Windows Photo Gallery .
  2. Click File , and then click Import From Camera or Scanner .
  3. Click Import , and then click Scan .
Video of scanning with Windows Photo Gallery
The following video demonstrates how to scan with Windows Photo Gallery. The video contains no audio.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
To scan a document using Paint in Windows Vista, follow these steps:
  1. Click the Windows Vista icon ( ), click All Programs , click Accessories , and then click Paint .
  2. Click File , and then click Import From Camera or Scanner .
  3. Make any desired setting changes, and then click Scan .
Video of scanning with Paint
The following video demonstrates how to scan with Paint. The video contains no audio.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
Perform the following steps if you are unable to scan directly from HP Solution Center in Windows Vista.
  1. Click the Windows icon ( ), and then click Computer .
  2. Double-click Local Disc (C:) .
  3. Double-click Program Files .
  4. Double-click HP .
  5. Double-click Digital Imaging .
  6. Double-click Bin .
  7. Locate and double-click one of the following files. You will only have one to choose from.
    Hpiscnapp.exe
    Hpqscnvw.exe
    This will launch the HP Scan application.
  8. Select New Scan , and then change any desired settings to the scan.
  9. Click Accept to save the scan to the desired location.
  10. Follow these steps if you need to save the scan as another file type, such as a .PDF:
    1. Right-click the recently saved file to open it in another application, such as Microsoft Word.
    2. Save the new scan as the desired file type.
Use one of the following methods to scan a document for the Windows7 operating system.
NOTE:Before you begin, make sure that the product is connected to your computer.
To scan a document using Windows Photo Gallery in Windows7, follow these steps:
  1. Click the Windows icon ( ), click All Programs , and then click Windows Live Photo Gallery .
    NOTE:If Windows Live Photo Gallery does not appear in the list of programs, you can go to the Microsoft Web site to download it, or try the next method.
  2. Click File , and then click Import From Camera or Scanner .
  3. Click the product you are using to scan, and then click Import .
  4. Make any desired setting changes, and then click Scan .
Video of scanning with Windows Photo Gallery
The following video demonstrates how to scan with Windows Live Photo Gallery in Windows 7.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
To scan a document using Paint in Windows7, follow these steps:
  1. Click the Windows icon ( ), click All Programs , click Accessories , and then click Paint .
  2. Click the Paint button ( ), and then click From Camera or Scanner .
  3. Make any desired setting changes, and then click Scan .
Video of scanning with Paint
The following video demonstrates how to scan with Paint in Windows 7.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
To scan a document using Windows Fax and Scan in Windows7, follow these steps:
  1. Click the Windows icon ( ), click All Programs , and then click Windows Fax and Scan .
  2. Click New Scan .
  3. Make any desired setting changes, and then click Scan .
Video of scanning with Windows Fax and Scan
The following video demonstrates how to scan with Windows Fax and Scan in Windows 7.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
Perform the following steps if you are unable to scan directly from HP Solution Center in Windows7.
  1. Click the Windows icon ( ), and then click Computer .
  2. Double-click Local Disc (C:) .
  3. Double-click Program Files .
  4. Double-click HP .
  5. Double-click Digital Imaging .
  6. Double-click Bin .
  7. Locate and double-click one of the following files. You will only have one to choose from.
    Hpiscnapp.exe
    Hpqscnvw.exe
    This will launch the HP Scan application.
  8. Select New Scan , and then change any desired settings to the scan.
  9. Click Accept to save the scan to the desired location.
  10. Follow these steps if you need to save the scan as another file type, such as a .PDF:
    1. Right-click the recently saved file to open it in another application, such as Microsoft Word.
    2. Save the new scan as the desired file type.

Issue: The Power light is blinking and the Start Copy lights are on

In this normal condition , the following blinking lights pattern displays on the control panel:
  • Power light : Blinking
  • Check Paper light : Off
  • Check Cartridge light : Off
  • Start Copy lights : Both are On
Figure 74: The Start Copy lights are on
Illustration: Start Copy lights are on
Figure 75: The Power light is blinking
Illustration: Power light is blinking
    The product is starting up.
Wait until the product completes its start-up process before beginning any tasks.

Issue: The Power light is on and the Start Copy lights are on

In this normal condition , the following blinking lights pattern displays on the control panel:
  • Power light : On
  • Check Paper light : Off
  • Check Cartridge light : Off
  • Start Copy lights : Both are On
Figure 76: The Start Copy lights are on
Illustration: Start Copy lights are on
Figure 77: The Power light is on
Illustration: Power light is on
    The product is ready for a task.
Press the appropriate button(s) on the product to perform the intended task.
  • If the product operates normally , allow the product to complete the task.
  • If after trying the task, a blinking light or combination of blinking lights displays on the product control panel , find the pattern you are experiencing in this document, and then follow the steps to resolve the issue.

Issue: The Start Copy Black light and the Power light are blinking

In this normal condition , the following blinking lights pattern displays on the control panel:
  • Power light : Blinking
  • Check Paper light : Off
  • Check Cartridge light : Off
  • Start Copy lights : Black is Blinking
Figure 78: The Start Black Copy light is blinking
Illustration: Start Black Copy light is blinking
Figure 79: The Power light is blinking
Illustration: Power light is blinking
    The product is processing a black-and-white copy job.

Solution one: Wait for the product to finish the task

If the product is busy, wait for the product to finish the task.
  • If the product finishes the task , there is no need to continue troubleshooting.
  • If the product never finishes the task , and the lights continue to blink, continue to the next solution.

Solution two: Cancel the task

Press the Cancel/Resume button ( ) on the control panel, and then try the task again.
  • If you cannot cancel the task , press and hold the Power button ( ) for three seconds to turn off the product.
  • If the product does not turn off , continue to the next solution.

Solution three: Reset the All-in-One

Follow these steps in the order given to reset the product.
Step one: Reset the All-in-One
Follow these steps in the order given to reset the product.
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Power button ( ) to turn on the product.
Step two: Try the task again
Try the task again, and then wait a couple of minutes for the task to complete.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Plug the All-in-One directly into an electrical outlet

Plug the product directly into an electrical outlet to make sure that the power source functions correctly.
  1. Disconnect the power cord from the rear of the product.
  2. Unplug the power cord from any power strips or surge suppressors.
  3. Plug the power cord directly into an electrical outlet.
  4. Reconnect the power cord to the rear of the product.
  5. Press the Power button ( ) to turn on the product.
  6. Try the task again.
    If the issue persists, try a different electrical outlet.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution five: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Start Copy Color light and the Power light are blinking

In this normal condition , the following blinking lights pattern displays on the control panel:
  • Power light : Blinking
  • Check Paper light : Off
  • Check Cartridge light : Off
  • Start Copy lights : Color is Blinking
Figure 80: The Start Copy Color light is blinking
Illustration: Start Color Copy light is blinking
Figure 81: The Power light is blinking
Illustration: Power light is blinking
    The product is processing a color copy job.

Solution one: Wait for the product to finish the task

If the product is busy, wait for the product to finish the task.
  • If the product finishes the task , there is no need to continue troubleshooting.
  • If the product never finishes the task , and the lights continue to blink, continue to the next solution.

Solution two: Cancel the task

Press the Cancel/Resume button ( ) on the control panel, and then try the task again.
  • If you cannot cancel the task , press and hold the Power button ( ) for three seconds to turn off the product.
  • If the product does not turn off , continue to the next solution.

Solution three: Reset the All-in-One

Follow these steps in the order given to reset the product.
Step one: Reset the All-in-One
Follow these steps in the order given to reset the product.
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Power button ( ) to turn on the product.
Step two: Try the task again
Try the task again, and then wait a couple of minutes for the task to complete.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Plug the All-in-One directly into an electrical outlet

Plug the product directly into an electrical outlet to make sure that the power source functions correctly.
  1. Disconnect the power cord from the rear of the product.
  2. Unplug the power cord from any power strips or surge suppressors.
  3. Plug the power cord directly into an electrical outlet.
  4. Reconnect the power cord to the rear of the product.
  5. Press the Power button ( ) to turn on the product.
  6. Try the task again.
    If the issue persists, try a different electrical outlet.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution five: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: All the lights are off

In this normal condition , the following blinking lights pattern displays on the control panel:
  • Power light : Off
  • Check Paper light : Off
  • Check Cartridge light : Off
  • Start Copy lights : Off
Figure 82: The control panel with all lights off
Illustration of the product control panel will all lights off
    The product does not turn on.

Video of an All-in-One that won't turn on or respond

This video shows what to do when you push the Power button ( ) on your product, and the product does not turn on or respond.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.

Solution one: Make sure that the All-in-One is plugged in

Follow these steps to make sure that the power cord is connected to the rear of the product and plugged into an electrical outlet.
  1. Push the power cord into the rear of the product to make sure that the connection is secure.
  2. Push the power cord into the power supply to make sure that the connection is secure.
  3. Push the power cord into the electrical outlet to make sure that the connection is secure.
    Figure 83: The electrical connections
    Illustration of the electrical connections
    1 - Rear of product
    2 - Power module
    3 - Electrical outlet
  4. Press the Power button ( ) to turn on the product.
    • If the product turns on , there is no need to continue troubleshooting.
    • If the product does not turn on , continue to the next solution.

Solution two: Make sure that the electrical outlet works

  1. Unplug the power cord from the electrical outlet.
  2. Plug another appliance into the electrical outlet to make sure that the outlet works.
  • If the electrical outlet does not work , plug the product into another outlet that does work.
  • If the electrical outlet works, but the product still does not turn on , continue to the next solution.

Solution three: Make sure that the power supply is compatible with the HP All-in-One

The term power supply refers to both the power module and the power cord.
NOTE:To make sure that your product and power supply are compatible, HP suggests you use the original power supply shipped with your product.
Example of a power moduleExample of a power cord
Photograph of a power modulePhotograph of a power cord
NOTE:The power module might have a permanently attached power cord, or the power cord might detach from the power module.The photographs in the examples might not match your product.
  1. Make sure that the voltage and amperage specifications printed on the power supply match the voltage and amperage specifications printed on the HP product.
    Voltage and amperage specifications printed on the power supplyVoltage and amperage requirements printed on the HP product
    Image of voltage and amperage specifications printed on the power supplyImage of voltage and amperage requirements printed on the HP product
    In this example, the voltage (+32 V) and the amperage (2000 mA) from the power supply are compatible with the voltage and amperage specified on the HP product.
  2. If the voltage and amperage specifications of the product and the power supply are compatible, make sure that the connector on the power cord is the same shape and size as the connector on the HP product.
    WARNING:Do not force an incompatible power cord (the plug has a different shape or size than the HP product's electrical connection) into an HP product.
  • If the power cord is not compatible with the product, replace the power cord with a compatible cord. To buy a compatible cord, click the following link, How to Buy HP , and then click Open in New Window .
  • If the power cord is compatible with the product, but the product still does not turn on, continue to the next solution.

Solution four: Test the power with a compatible power cord from a different product

If you have another available power cord that is compatible with your product, use the alternate cord to test the power.
  • If the product turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord. Click the following link, How to Buy HP , to buy a compatible power cord.
  • If the product does not turn on with the alternate power cord, continue to the next solution.

Solution five: Reset the power module, and then test the power

The power module has a safety feature that protects the product during a power surge. If you experienced a recent power surge, follow these steps to reset the power module.
Step one: Reset the power module
  1. Disconnect the power cord from the rear of the product.
  2. Unplug the power cord from the electrical outlet.
  3. Unplug the power cord from the power module.
  4. Wait 15 seconds.
  5. Reconnect the power cord to the rear of the product.
  6. Plug the power cord back into the power module.
  7. Plug the power cord back into the electrical outlet. Do not use a power strip, surge protector, or three-prong to two-prong adapter.
    Figure 84: The electrical connections
    Illustration of the electrical connections
    1 - Rear of product
    2 - Power module
    3 - Electrical outlet
  8. Check to see if the power module has an LED light.
  • If the power module does not have an LED light , continue to the next step.
  • If the power module has an LED light , check to see if the LED lights up.
  • If the LED does not light up, contact HP to replace the power module. To buy a compatible power module, click the following link, How to Buy HP , and then click Open in New Window .
  • If the LED lights up, continue to the next step.
Step two: Test the power on the All-in-One
Follow these steps to test the power on the product.
  1. Reconnect the power cord to the rear of the product.
  2. Press, and then quickly release the Power button ( ) to start a power on/off cycle. Do not hold the button down.
    If you press and hold the Power button too long, the product might turn on and then turn off without restarting. If this happens, press, and then quickly release the Power button ( ) again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution six: Test the power with a compatible power cord from a different product

If you have another available power cord that is compatible with your product, install the alternate cord, and then follow these steps to reset the power module and test the power.
If you do not have an alternate power cord, skip to the next solution.
Step one: Reset the power module
  1. Disconnect the power cord from the rear of the product.
  2. Unplug the power cord from the electrical outlet.
  3. Unplug the power cord from the power module.
  4. Wait 15 seconds.
  5. Reconnect the power cord to the rear of the product.
  6. Plug the power cord back into the power module.
  7. Plug the power cord back into the electrical outlet. Do not use a power strip, surge protector, or three-prong to two-prong adapter.
    Figure 85: The electrical connections
    Illustration of the electrical connections
    1 - Rear of product
    2 - Power module
    3 - Electrical outlet
  8. Check to see if the power module has an LED light.
  • If the power module does not have an LED light , continue to the next step.
  • If the power module has an LED light , check to see if the LED lights up.
  • If the LED does not light up, contact HP to replace the power module. To buy a compatible power module, click the following link, How to Buy HP , and then click Open in New Window .
  • If the LED lights up, continue to the next step.
Step two: Test the power on the All-in-One
Follow these steps to test the power on the product.
  1. Reconnect the power cord to the rear of the product.
  2. Press, and then quickly release the Power button ( ) to start a power on/off cycle. Do not hold the button down.
    If you press and hold the Power button too long, the product might turn on and then turn off without restarting. If this happens, press, and then quickly release the Power button ( ) again.
  • If the product turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord. Click the following link, How to Buy HP , to buy a compatible power cord.
  • If the product does not turn on with the alternate power cord, continue to the next solution.

Solution seven: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , fees might apply for contacting HP.
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