When trying to scan, copy, or fax, one of the following error messages displays on the printer control panel:
- 'Scanner failure, power off and on '
- 'Scanner System Failure '
- 'Scanner failed, cannot make copies or fax '
- 'Scanner failure. Unable to scan, copy, or send a fax '
- 'Scanner failure, cycle power '
Additionally, the scanner mechanism bulb might not turn on when trying to scan, copy, or fax. There are two main causes for this issue:
- The scanner bulb temperature is too low.
- There is an internal or external electrical malfunction.
NOTE:This document addresses an issue with the scanner mechanism hardware . This issue is not related to a software issue or a USB or network connection issue when trying to scan items to your computer.
If you are having an issue when trying to scan, follow these steps to search for a document that addresses the issue you are experiencing.
- Scroll to the top of this Web page and find the HP Customer Care Product and Question or keywords search boxes.
- Type the name of your HP printer in the Product search box if it is not already there.
- In the Question or keywords search box, type the specific error message or issue you are experiencing when scanning, and then press Enter .
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
Solution one: Reset the printer
Follow these steps to reset the printer.
- Press the Power button ( ) to turn on the printer, if it is not already on.
- With the printer turned on , disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 15 seconds, and then plug the power cord back into the wall outlet.
- Reconnect the power cord to the rear of the printer.
- If the printer does not turn on by itself, press the Power button to turn it on.
- Try to make a color copy.
- If these steps resolved the issue , you do not need to continue troubleshooting.
- If the issue persists , continue to the next solution.
Solution two: Check the power connection
Follow these steps to troubleshoot the power connection.
- Press the Power button ( ) to turn off the printer.
- Unplug the printer power cord from any surge protector, extension cord, or power strip, and then connect the power cord directly to a wall outlet.
- Turn on the printer.
- Try to make a color copy.
- If these steps resolved the issue , you do not need to continue troubleshooting. The surge protector, extension cord, or power strip you were using does not allow enough voltage for the printer to work properly.
- If the issue persists , try connecting the printer power cord to a different wall outlet, and then try to make another color copy.
- If the printer still does not work properly when plugged into a different wall outlet , continue to the next section to service the printer.
Solution three: Service the printer
There might be a problem with the product hardware or a component may not be functioning correctly. The next step is to service the product.
If you have completed all of the steps above and the issue is not resolved, the product requires service. Click continue to view the support solutions HP has to offer.