Jump to content

HP Pavilion zd7000 CTO Notebook PC support

Upgrade of Easy Access Button Software Fails When Using the Application Recovery CD in Windows XP

  • PrintPrint

Description

When attempting to upgrade the Easy Access Button (EAB) software using the Application Recovery CD (ARCD), the following error message is displayed in a popup box titled "Setup Compaq Software Error."
Compaq Easy Access Buttons failed

Solution

EAB software prior to version 3.0 rev B does not properly upgrade over already installed EAB software. To work around the issue above, use the following steps to uninstall "EAB" software in Add/Remove Programs.

Uninstall the Easy Access Button software

Uninstall the EAB software using the following steps:
  1. Click on Start.
  2. Click Control Panel.
  3. Then click Add or Remove Programs.
  4. Select the EAB program to delete and click the Remove button.

Install the latest EAB Software

Install the latest version (3.00 rev. B or later):
Softpaq DescriptionInformationDownload
Compaq Easy Access Buttons VERSION: 3.00 Rev B SP20758 Instructions/Information SP20758 File Download
NOTE: A more recent version of this software may be available. Check for updated drivers and software for your computer at www.hp.com .
HP Pavilion zd7000 CTO Notebook PC

HP Support forums

Find solutions and collaborate with others on the HP Support Forum
HP.comHP on FacebookHP on TwitterHP on YouTubeHP on Linked InHP on FlickrHP on Google+