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HP Pavilion ze5375US Notebook PC Troubleshooting

Upgrade of Easy Access Button Software Fails When Using the Application Recovery CD in Windows XP

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Description

When attempting to upgrade the Easy Access Button (EAB) software using the Application Recovery CD (ARCD), the following error message is displayed in a popup box titled "Setup Compaq Software Error."
Compaq Easy Access Buttons failed

Solution

EAB software prior to version 3.0 rev B does not properly upgrade over already installed EAB software. To work around the issue above, use the following steps to uninstall "EAB" software in Add/Remove Programs.

Uninstall the Easy Access Button software

Uninstall the EAB software using the following steps:
  1. Click on Start .
  2. Click Control Panel .
  3. Then click Add or Remove Programs .
  4. Select the EAB program to delete and click the Remove button.

Install the latest EAB Software

Install the latest version (3.00 rev. B or later):
Softpaq DescriptionInformationDownload
Compaq Easy Access Buttons VERSION: 3.00 Rev B SP20758 Instructions/Information SP20758 File Download
NOTE: A more recent version of this software may be available. Check for updated drivers and software for your computer at www.hp.com .