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HP Pavilion dv6-1352dx Entertainment Notebook PC support

Performing an HP System Recovery (Windows XP, 2006 or Later)

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This document pertains to HP Notebook computers with Windows XP, 2006 or later.
The PC System Recovery is an easy-to-use suite of three utilities that restores individual driver and programs or restores the hard drive on the computer to original factory condition. The PC System Recovery utilities are installed on a special partition of the hard drive, and are available at any time to return a computer to a known good operating condition.
NOTE:Prior to 2006, several different tools and processes were provided forrecovering HP and Compaq Notebook computers to their original operating condition
Performing a recovery removes all software and files saved to the hard drive, reinstalls the original operating system, and then performs an initial setup of the original programs
. For notebooks originally configured with XP or any other operating system, to verify that you are using the proper recovery procedure, see Overview of Recovering the OS or Reinstalling the Operating System .
  • PC Recovery Disc Creator
    This application is used when the computer is setup and run for the first time. A card in the shipping box, shaped like a CD disc, provides a reminder to make a set recovery discs. A message is also displayed on the monitor periodically until the recovery discs are created or the reminder function is turned off.
  • Application and Driver Recovery
    This application is used to either install specific drivers or applications that were bundled with the computer, or to reinstall the Windows operating system (OS) without destroying the programs and data. If the OS is corrupted, using this option allows critical data to be copied or backed up to an external storage device. See one of the following sections of this document for more information.
  • PC Recovery
    This application is used to reformat the hard drive and return the computer to original factory condition. This option overwrites and destroys all the data on the hard drive. You can then reinstall any programs and updated software, and retrieve any of the backed up data. See one of the following sections of this document for more information.
It is strongly recommend that a set of recovery discs be made when the computer is new. A reminder message is displayed every 14 days or until the reminder is turned off. Depending on the type of disc drive, multiple blank CD-R, DVD-R, or DVD+R discs are needed. Use of -RW media will cause the process to fail .
If you are unable to create a set of recovery discs, see HP PCs - Looking for Recovery Discs? for information on ordering replacement media.
Type of Disc DriveDisc Type# of Required Blank Discs
DVDDVD-R

DVD+R
1 - 2 Discs
DVD DVD+R Dual Layer1 Disc
CDCD-R Up to 7 - 11 Discs
No CD or DVDContact HP service and support
Do the following actions to create the set of recovery discs:
  1. Connect the computer to the AC power adapter.
  2. Click Start , click All Programs , select System Recovery , and click Create Recovery Discs .
    The PC Recovery Disc Creator utility displays a message indicating the type and number of media discs required.
  3. Verify the required number of media discs is available.
  4. Click Next to begin the actual copying process.
    When prompted, remove each written disc and insert a blank disc.
  5. Label each disc, in the sequence it was created, as prompted.
  6. Store the newly created set of recovery discs in a safe place.
    NOTE:Only one set of recovery discs can be created for a computer.
The set of recovery discs created can be used to recover the specific computer and cannot be used to recover another computer.
NOTE:If the recovery discs fail during the creation process, or become corrupted, see HP PCs - Looking for Recovery Discs? for information on ordering replacement media.
Use the following steps to create a PC Recovery CD set without starting Windows:
NOTE:You cannot create recovery DVDs using this method.
  1. Turn on the computer and repeatedly press the F11 key when the HP logo appears.
    NOTE:Depending on the BIOS version, your computer may display multiple prompts during startup including F11 to start System Recovery. Pressing the F11 key on a computer with an HP factory image will start System Recovery even if the prompt is not displayed.
  2. On the recovery screen, click Advanced Options .
  3. Press the Alt and the D keys at the same time. The command prompt will appear.
  4. Type c: at the prompt and press the Enter key.
  5. Type cd windows at the prompt and press the Enter key.
  6. Type cd creator at the prompt and press the Enter key.
  7. Type the following command exactly as it is shown here (including quotation marks and space): "CD Creator.exe" .
  8. Click Start Creation and follow the directions to create the Recovery CD set.
NOTE:If the recovery discs fail during the creation process, or become corrupted, see HP PCs - Looking for Recovery Discs? for information on ordering replacement media.
Individual hardware and software drivers, and additional applications can be installed, one-at-a-time, using the PC System Recovery Suite on the hard drive. Several applications are included on the computer from the factory. Consult the manufacturer's installation instructions for any programs not originally installed on the computer.
Do the following actions to select and install an individual driver or application:
  1. Connect the computer to the AC power adapter.
  2. Click Start , click All Programs , select System Recovery , and then click Application & Driver Recovery .
  3. Select an option to either reinstall an Application or reinstall a Driver shipped with the computer, and then click Next .
  4. Select the desired Application or Driver from the list, and then click Next to begin the installation.
  5. Follow any additional instructions.
  6. Restart the computer if prompted.
The Windows operating system (OS) can be reinstalled, using the PC System Recovery Suite on the hard drive, without destroying any existing programs or personal data. This action is normally only performed to correct a serious operational problem with the computer. If the computer is not operating in the Windows operating system, see Recovering from the recovery discs .
Use the following instructions to reinstall Windows using the default recovery options:
  1. Connect the computer to the AC power adapter.
  2. Close all programs.
  3. Click Start , click All Programs , select System Recovery , and then click PC Recovery .
  4. When the recovery options are presented, select the option to perform a PC Recovery , and then click Next .
    NOTE:On the first attempt to correct an OS problem, select the option to perform a Microsoft System Restore, and then click Next . See Performing the Microsoft System Restore for information on the Microsoft System Restore.
  5. The computer will restart and display a Welcome to PC Recovery message. Click OK to continue.
    NOTE:You may also access HP Recovery Manager at any time by restarting the computer and pressing F11 repeatedly before the Windows logo screen appears.
  6. On the System Recovery panel, click Next .
    PC Recovery will display "Backing up user data and settings."
    PC Recovery will begin recovering Windows XP and application files.
    PC Recovery will begin recovering user data and settings.
  7. Upon completion, PC Recovery will display "The PC Recovery was successfully completed. Click restart to restart your PC or click Turn Off to turn off the PC. Click Restart .
Use the following instructions to reinstall Windows using the advanced recovery options:
  1. Connect the computer to the AC power adapter.
  2. Close all programs.
  3. Click Start , click All Programs , select System Recovery , and then click PC Recovery .
    NOTE:You may also access HP Recovery Manager at any time by restarting the computer and pressing F11 repeatedly before the Windows logo screen appears.
  4. When the recovery options are presented, select the option to perform a PC Recovery , and then click Next .
    NOTE:On the first attempt to correct an OS problem, select the option to perform a Microsoft System Restore, and then click Next . See Performing the Microsoft System Restore for information on the Microsoft System Restore.
  5. The computer will restart and display a Welcome to PC Recovery message. Click OK to continue.
  6. On the System Recovery panel, click Advanced Options to select the desired type of action.
    WARNING:If Advanced Options is selected, the system will perform a complete reformat and will destroy all personal data.
  7. On Advanced Options, select the Windows System Restore option, and then click Next to begin the process.
  8. Follow any additional instructions.
  9. Restart the computer when prompted.
When the OS is reinstalled and the computer re-starts, the programs and data files exist on the hard drive; however, clicking on the menu icons will not start the program. It is necessary to reinstall the programs using the original product discs. To preserve your data, copy or backup the data to an external storage device.
The Windows operating system (OS) can be reinstalled, using the recovery discs, without destroying any existing programs or customer data. This action is normally only performed if the computer does not start properly or does not boot into the Windows operating system.
To preserve your data, copy or backup the data to an external storage device before performing this task.
Do the following actions to reinstall the operating system from the set of recovery discs:
  1. Connect the computer to the AC power adapter.
  2. Open the disc drive, insert the first disc in the set of recovery discs, and close the disc drive.
  3. Turn off the computer.
  4. Press the Power button to start the computer and immediately press the F11 key.
    The computer begins operation from the disc and performs tests on the hard drive. After a short delay, a black screen with a message is displayed. If the C:\ drive and the special recovery partition are intact, three options are available:
    • Press 'R' for standard System Recovery options.
    • Press 'F' to format the hard drive and reinstall the original factory settings. All data will be lost!
    • Press 'Q' to Quit this menu.
    WARNING:If the hard drive tests indicate that the operating system is not installed or the hard drive is corrupted, the only option presented is 'R' perform a full system recovery . This option will reformat the hard drive and destroy all your data. See Before reformatting the hard drive for more information.
  5. Select the standard System Recovery option by pressing R .
  6. The recovery process will check for the presence of the recovery partition on the hard drive.
    • If the partition and the recovery files exist, the rest of the recovery process is performed from the hard drive, and none of the recovery discs are requested.
    • If the partition or the recovery files do not exist, prompts are displayed to insert or exchange discs as needed from the set of recovery discs.
When the OS is reinstalled and the computer re-starts, the programs and data files exist on the hard drive; however, clicking on the menu icons will not start the program. It is necessary to reinstall the programs using the original product discs.
Reformatting the hard drive will overwrite all the data on the drive, reinstall the Windows operating system, and return the computer to the original factory condition. All customer data, such as letters, spreadsheets, graphics, and e-mails, will be destroyed. It is possible to preserve your data by copying or backing up the data to an external storage device, such as a network drive, or a writeable CD or DVD.
NOTE:Microsoft Windows XP Home customers should read the article from Microsoft on How to install the Backup utility from the CD-ROM in Windows XP Home Edition (in English).
Do the following actions to backup user data to a writeable disc:
  1. Click Start , click All Programs , select Accessories , select System Tools , and then click Backup .
    Click the Next or Back buttons to move through the Windows Backup and Restore Wizard.
  2. Move through the Wizard and select the option to let me choose what to back up .
  3. Move through the Wizard and select the directories and files to back up.
  4. Move through the Wizard and select a backup location , such as E:\ CD drive .
  5. Click Finish to begin the backup process.
    NOTE:A backup may require multiple CD or DVD discs. For convenience, label each disc with a name, date, and sequence number so data can be restored in the proper sequence.
After the computer has been returned to an operating condition, the data can be retrieved from the external storage device by using the Window's Backup and Restore Wizard.
Reformatting a hard drive should be considered as the last resort in resolving a problem with a computer system. The hard drive can be reformatted and the operating system reinstalled, using the PC System Recovery Suite on the hard drive. Reformatting the hard drive will overwrite all the data on the drive. To preserve the data, backup all your data, such as letters, spreadsheets, graphics, and e-mails, to an external storage device before reformatting the drive. If the computer is not operating in the Windows operating system, see Reformatting from the recovery discs .
Do the following actions to reformat the hard drive and reinstall the operating system:
  1. Connect the computer to the AC power adapter.
  2. Close all programs.
  3. Click Start , click All Programs , select System Recovery , and then click PC Recovery .
  4. When the recovery options are presented, select the option to perform the PC Recovery , and then click Next .
  5. The computer will restart.
  6. When the Welcome to PC Recovery message displays, click OK to continue.
  7. On the System Recovery panel, select System Recovery . By default, the system will perform a complete reformat and will destroy all data.
  8. Restart the computer when prompted.
As an alternate method to the steps above, click Advanced Options , and select the Destructive Recovery option, and click Next to begin the reformatting process.
The computer is in the original factory condition and all system data, such as location and date must be reconfigured.
Reformatting a hard drive should be considered as the last resort in resolving a problem with a computer system. The hard drive can be reformatted and the operating system reinstalled, using the set of recovery discs. Reformatting the hard drive will overwrite all the data on the drive. To preserve the data, backup all your data, such as letters, spreadsheets, graphics, and e-mails, to an external storage device before reformatting the drive.
Do the following actions to reformat the hard drive and reinstall the operating system from the set of recovery discs:
  1. Connect the computer to the AC power adapter.
  2. Open the disc drive, insert the first disc in the set of recovery discs, and close the disc drive.
  3. Turn off the computer.
  4. Press the Power button to start the computer and immediately press the F11 key.
    The computer begins operation from the disc and performs tests on the hard drive. After a short delay, a black screen with a message is displayed. If the C:\ drive and the special recovery partition are intact, three options are available:
    • Press 'R' for standard System Recovery options.
    • Press 'F' to format the hard drive and reinstall the original factory settings. All data will be lost!
    • Press 'Q' to Quit this menu.
    WARNING:If the tests indicate that the operating system is not installed or the drive is corrupted, the only option presented is to perform a full system recovery. This option will reformat the drive and destroy all your data.
  5. Select the format option by pressing F .
    NOTE:Reformatting the hard drive may take 30 minutes or more to complete.
When the hard drive is reformatted and the operating system is reinstalled, the computer is in the original factory condition and all system data, such as location and date must be reconfigured.
One recovery option available, but not recommended , is removing the recovery partition from the hard drive. While this action will free up storage space, the only restore or recovery option available is a compete, destructive reformatting of the hard drive using the set of recovery discs. The options to recover individual drivers or applications, and to reinstall the operating system no longer exist.
Do the following actions to remove the recovery partition from the hard drive:
WARNING:The hard drive will be reformatted and all data erased. This action is not recommended. Be sure to create a set of recovery discs BEFORE performing this action.
  1. Connect the computer to the AC power adapter.
  2. Close all programs.
  3. Click Start , click All Programs , select System Recovery , and then click PC Recovery .
  4. When the recovery options are presented, select the option to perform the PC Recovery , and then click Next .
  5. The computer will restart.
  6. When the Welcome to PC Recovery message displays, click OK to continue.
  7. On the System Recovery panel, click Advanced Options .
  8. On the Advanced Options panel, select the option to Delete Recovery Partition , and then click Next .
The partition is removed to provide additional hard drive space and hard drive is formatted. An operating system and programs must now be installed on the hard drive.
To correct some types of problems with the operating system or programs, Microsoft provides a system restore utility that resets system data, stored in the Windows Registry, to an earlier point in time. See the Microsoft article on How to restore the operating system to a previous state in Windows XP (in English).
Do the following actions to perform the Microsoft System Restore from within the restore utility:
  1. Connect the computer to the AC power adapter.
  2. Close all programs.
  3. Click Start , click All Programs , select System Restore , and then click PC Recovery .
  4. When the recovery options are presented, select the option to perform the Microsoft System Restore , and then click Next .
  5. Select the Restore my computer to an earlier time option, and then click Next .
  6. A list of Windows Restore Points, created by the Windows operating system on a predetermined basis, is presented.
  7. Click on a bold date on the calendar, and then click on a listed restore point to select a Microsoft System Restore Point.
  8. Click Next and follow the instructions to restore the computer registry settings to an earlier time.
If these actions do not correct the problem, repeat steps 4 through 8 with an earlier, different restore point.
NOTE:Please be aware that using your system's recovery discs may take two hours, and that using discs ordered directly from HP may take four to six hours and include several restarts.
  1. Insert recovery disc 1 into the computer and restart.
  2. When the computer restarts, it reads from the Recovery CD/DVD, and displays a screen of options (typically R, F, and Q.)
  3. Press and hold the ctrl key, and press the Backspace key. The Manufacturer Menu is displayed.
  4. Select option 4, "Clear the partition table."
    The following message appears: No Operating System Installed or Partition Corrupted. Press "R" to perform a full system recovery.
  5. Do not press R. Instead, press and hold the ctrl key, then press the Backspace key to bring up the Tools Menu.
  6. Select option 5, "Erase the Master Boot Record of drive."
    The following message appears: No Operating System Installed or Partition Corrupted. Press "R" to perform a full system recovery.
    NOTE:If there are no partitions, the following message appears: No MBR or master boot record found. Continue using these steps .
  7. Do not press R . Instead, press and hold the ctrl key, and then press the Backspace key to bring up the Tools Menu.
  8. Select option 6, "wipe all sectors of drive."
    An Erasing Hard Drive progress bar will appear. This process may take longer than one hour to complete, depending on the size of the hard drive. When the hard drive is completely erased, the following message is displayed:
    No Operating System Installed or Partition Corrupted. Press "R" to perform a full system recovery.
  9. Press R to begin the automatic System Recovery process.
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