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HP Deskjet D4160 Printer support

Blinking Lights

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Blinking lights

The lights on the front of the product can be on, off, or blinking (flashing), depending on the status of the product. The lights indicate product status and are useful for diagnosing printing problems.
Figure 1: Lights and buttons on the product control panel
Image: Lights and buttons on the product control panel
1 - Power light
2 - Cancel button
3 - Photosmart Express button
4 - Resume light
5 - USB Connection light
6 - USB Error light
The following sections describe the most common combinations of blinking lights, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.

Issue: The Power light blinks

In this normal condition, the following light pattern displays on the product control panel:
  • Power light : Blinking
  • Resume light : Off
  • USB Connection light : Off
  • USB Error light : Off
Figure 2: The Power light blinks
Image: The Power light blinks
    The product is preparing a print job. The Power light blinks while the product receives the data.
No action is required. Wait for the product to finish processing the current print job.

Issue: The Power light is on and the Resume light blinks

In this error condition, the following light pattern displays on the product control panel:
  • Power light : On
  • Resume light : Blinking
  • USB Connection light : Off
  • USB Error light : Off
Figure 3: The Power light is on and the Resume light blinks
Image: The Power light is on and the Resume light blinks
    Following is a list of possible causes for a blinking Resume light:
    • The product is out of paper, or the paper is not properly loaded in the tray.
    • The product has a paper jam.
    • One or both of the cartridges are not properly inserted.
    • Incompatible cartridges are inserted.
    • The carriage is stalled.
How do I resolve this issue? The following sections describe the most common messages that display on the computer when the Resume light blinks. From the following choices, find the message that displays on your computer, and then expand that section for solutions.
The Resume light blinks and an 'Out of paper ' message displays on the computer.
Cause : The product is out of paper, or the paper is not properly loaded in the tray.
Follow the solutions in the order presented to resolve the issue. If paper is already loaded in the product , skip to Solution two.
Solution one: Load paper
Follow these steps to load paper in the product.
  1. Lift the output tray.
    Figure 4: Lift the output tray
    Image: Lift the output tray
  2. Locate the paper width guide, and then slide it to its outermost position.
    Figure 5: Paper width guide
    Image: Paper width guide
  3. With the print side down, insert a stack of paper into the tray until it rests against the rear edge of the tray. Then slide the paper width guide inward so that it rests against the edge of the paper.
    Figure 6: Load paper and slide the paper width guide inward
    Image: Load paper and slide the paper width guide inward
  4. Lower the output tray.
    Figure 7: Lower the output tray
    Lower the output tray
  5. Pull out the tray extender on the output tray.
    Figure 8: Pull out the tray extender
    Image: Pull out the tray extender
  6. Press the Resume button ( ) to continue printing.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution two: Check the condition of the paper, and then reload it
Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. The quality of the paper can also make a difference. Use only good quality paper that meets product specifications. Follow these steps to check the condition of the paper and then reload the paper.
Step one: Check the condition of the paper
  1. Remove the stack of paper from the tray.
  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
    NOTE:If you find obstructions in the paper path, skip to the section on cleaning the rollers.
  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.
  5. Tap the stack of paper on a flat surface to align the edges.
  6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.
    NOTE:You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.
Step two: Reload the paper
Follow these steps to reload paper in the product.
  1. Lift the output tray.
    Figure 9: Lift the output tray
    Image: Lift the output tray
  2. Locate the paper width guide, and then slide it to its outermost position.
    Figure 10: Paper width guide
    Image: Paper width guide
  3. With the print side down, insert a stack of paper into the tray until it rests against the rear edge of the tray. Then slide the paper width guide inward so that it rests against the edge of the paper.
    Figure 11: Load paper and slide the paper width guide inward
    Image: Load paper and slide the paper width guide inward
  4. Lower the output tray.
    Figure 12: Lower the output tray
    Lower the output tray
  5. Pull out the tray extender on the output tray.
    Figure 13: Pull out the tray extender
    Image: Pull out the tray extender
  6. Press the Resume button ( ) to continue printing.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution three: Clean the paper rollers
Dust, paper fiber, and other debris might accumulate on the paper rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper rollers inside the product.
  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the product)
  2. Press the Power button ( ) to turn off the product.
  3. Disconnect the power cord from the rear of the product.
  4. Disconnect the USB cable from the rear of the product.
  5. Remove the rear access door. Press the door latch to the right, and then pull out the door.
    Figure 14: Remove the rear access door
    Remove the rear access door
  6. Lightly dampen the cloth with the water, and then squeeze any excess liquid from the cloth.
  7. Press the cloth against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
    Figure 15: Rotate the paper rollers
    Image: Rotate the paper rollers
  8. Allow the rollers to dry for 10 to 15 minutes.
  9. Reattach the rear access door. Insert the right side of the door into the rear of the product, and then push the door inward until it snaps into place.
    Figure 16: Reattach the rear access door
    Image: Reattach the rear access door
  10. Reconnect the power cord to the rear of the product.
  11. Reconnect the USB cable to the rear of the product.
  12. Press the Power button ( ) to turn on the product.
The Resume light blinks and a 'Paper jam ' message displays on the computer.
Cause : Paper is jammed in the product.
Important : You must follow these solutions in the order presented to resolve the issue.
Solution one: Turn the printer off and on again
Follow these steps to turn the product off and on again, and then print a self-test report.
Step one: Turn the printer off and on again
  1. Press the Power button ( ) to turn off the product. If the product does not turn off, continue to the next solution.
  2. Wait 60 seconds.
  3. Press the Power button to turn the product on.
    NOTE:The product might go through a brief warm-up period. Wait until the warm-up period completes before you continue.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ).
  3. While holding the Power button, press the Photosmart Express button ( ).
  4. Release both buttons. The self-test report prints.
Solution two: Clear the paper jam
Follow these steps to clear any jammed paper from the product. Always clear jammed paper from the rear of the product first, and then from the front.
Step one: Remove any loose paper from the tray
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Step two: Clear the jam from the rear of the printer
Follow these steps to clear any jammed paper from the rear of the product.
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Disconnect the USB cable from the rear of the product.
  4. Remove the rear access door. Press the door latch to the right, and then pull out the door.
    Figure 17: Remove the rear access door
    Remove the rear access door
  5. Carefully remove any jammed paper and bits of torn paper from the rollers inside the product. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  6. Reattach the rear access door. Insert the right side of the door into the rear of the product, and then push the door inward until it snaps into place.
    Figure 18: Reattach the rear access door
    Image: Reattach the rear access door
Step three: Clear the jam from the front of the printer
Follow these steps to clear any jammed paper from the front of the product.
  1. Open the top cover.
    Figure 19: Open the top cover
    Image: Open the top cover
  2. Carefully remove any jammed paper and bits of torn paper from the rollers inside the product. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  3. Close the top cover.
    Figure 20: Close the top cover
    Image: Close the top cover
  4. Reconnect the power cord to the rear of the product.
  5. Press the Power button ( ) to turn on the product.
Step four: Make sure that the carriage moves freely
Follow these steps to make sure that the carriage moves freely.
  1. Open the top cover. The carriage might move to the far right side of the product. Wait until it is idle and silent before proceeding.
    Figure 21: Open the top cover
    Image: Open the top cover
  2. With the product turned on, disconnect the power cord from the rear of the product.
    WARNING:You must unplug the power cord to move the carriage by hand to avoid the risk of electrical shock.
  3. Carefully remove any paper or objects that might be restricting the carriage.
    NOTE:Use a flashlight to thoroughly check the inside of the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  4. Reach inside the product, and then manually move the carriage.
    • If the carriage is on the right side , move the carriage to the left side of the product.
    • If the carriage is on the left side , move the carriage to the right side of the product.
    • If the carriage is in the middle , move the carriage to the right side of the product.
  5. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right.
  6. Close the top cover.
    Figure 22: Close the top cover
    Image: Close the top cover
  7. Reconnect the power cord to the rear of the product.
  8. Press the Power button ( ) to turn on the product.
Step five: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ).
  3. While holding the Power button, press the Photosmart Express button ( ).
  4. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution three: Clean the paper rollers
Dust, paper fiber, and other debris might accumulate on the paper rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper rollers inside the product.
Step one: Clean the paper rollers
  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the product)
  2. Press the Power button ( ) to turn off the product.
  3. Disconnect the power cord from the rear of the product.
  4. Remove the rear access door. Press the door latch to the right, and then pull out the door.
    Figure 23: Remove the rear access door
    Remove the rear access door
  5. Lightly dampen the cloth with the water, and then squeeze any excess liquid from the cloth.
  6. Press the cloth against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
    Figure 24: Rotate the paper rollers
    Image: Rotate the paper rollers
  7. Allow the rollers to dry for 10 to 15 minutes.
  8. Reattach the rear access door. Insert the right side of the door into the rear of the product, and then push the door inward until it snaps into place.
    Figure 25: Reattach the rear access door
    Image: Reattach the rear access door
  9. Reconnect the power cord to the rear of the product.
  10. Press the Power button ( ) to turn on the product.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ).
  3. While holding the Power button, press the Photosmart Express button ( ).
  4. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution four: Reset the printer
Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Follow these steps to perform a power reset to try clearing a false paper jam error.
Step one: Reset the printer
  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ).
  3. While holding the Power button, press the Photosmart Express button ( ).
  4. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution five: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
The Resume light blinks and a 'Cartridge Problem ' or a 'Cartridge Missing or Damaged ' message displays on the computer.
Cause : There is an issue with one or both of the cartridges.
Follow these solutions in the order presented to resolve the issue.
Important : Before you begin, make sure that the cartridges are compatible with your product.
Click this link, HP Home & Home Office Store (US only), and then click Ink Toner & Paper to purchase cartridges or check cartridge compatibility for your printer.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Click this link, HP SureSupply .
  2. Scroll to the bottom of the page and make sure that the country or region location is correct.
Solution one: Check for missing cartridges
Follow these steps to check for missing cartridges, and then insert cartridges if necessary.
Step one: Check for missing cartridges
  1. Press the Power button ( ) to turn on the product.
  2. Open the top cover. Wait until the carriage moves to the far right side of the product and is idle and silent before proceeding.
    Figure 26: Open the top cover
    Image: Open the top cover
  • If both cartridges are in the carriage, skip to the next solution.
  • If one or both of the cartridges are missing, continue to the next step.
Step two: Insert cartridges
  1. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  2. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place.
    Figure 27: Insert the cartridge
    Image: Insert the cartridge
  3. Close the top cover.
    Figure 28: Close the top cover
    Image: Close the top cover
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution two: Remove and reinsert the cartridges
One or both of the cartridges might not have full electrical contact with the carriage. Follow these steps to remove and reinsert the cartridges.
  1. Press the Power button ( ) to turn on the product.
  2. Open the top cover. Wait until the carriage moves to the far right side of the product and is idle and silent before proceeding.
    Figure 29: Open the top cover
    Image: Open the top cover
  3. Press down on the cartridge to release it, and then pull it toward you to remove it from the slot.
    Figure 30: Remove the cartridge
    Image: Remove the cartridge
  4. Inspect the cartridge. Make sure that no protective tape remains on the contacts or the nozzles.
    Figure 31: Remove any protective tape from the cartridge
    Image: Remove any protective tape from the cartridge
  5. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  6. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place.
    Figure 32: Insert the cartridge
    Image: Insert the cartridge
  7. Repeat these steps to remove and reinsert the other cartridge.
  8. Close the top cover.
    Figure 33: Close the top cover
    Image: Close the top cover
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution three: Clean the cartridges
Follow these steps to clean the cartridge contacts.
  1. Gather the following materials:
    • Clean swabs that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the cartridge)
    • A sheet of paper or a paper towel
  2. Press the Power button ( ) to turn on the product.
  3. Open the top cover. Wait until the carriage moves to the far right side of the product and is idle and silent before proceeding.
    Figure 34: Open the top cover
    Image: Open the cover
  4. Press down on the cartridge to release it, and then pull it toward you to remove it from the slot.
    CAUTION:Remove and clean each cartridge one at a time. Do not leave a cartridge outside the product for more than 30 minutes.
    Figure 35: Remove the cartridge
    Image: Remove the cartridge
  5. Dip the swab in the water, and then squeeze off any excess water.
  6. Use the swab to remove any ink and debris from the contacts on the cartridge.
    Figure 36: Clean the contacts
    Image: Clean the contacts
    1 - Copper-colored contacts
    2 - Ink nozzles (Do not clean)
  7. Place the cartridge on the sheet of paper or paper towel, and allow the cartridge to dry for 5 to 10 minutes. Make sure the nozzles are not in contact with the paper.
  8. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
  9. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place.
    Figure 37: Insert the cartridge
    Image: Insert the cartridge
  10. Repeat these steps to clean the contacts on the other cartridge.
  11. Close the top cover.
    Figure 38: Close the top cover
    Image: Close the top cover
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution four: Replace the cartridge
Follow these steps to replace the cartridge.
Step one: Replace the cartridge
  1. Press the Power button ( ) to turn on the product, if it is not on already.
  2. Make sure that plain white paper is loaded in the input tray.
  3. Open the top cover. Wait until the carriage moves to the far right side of the product and is idle and silent before proceeding.
    Figure 39: Open the top cover
    Image: Open the cover
  4. Press down on the cartridge to release it, and then pull it towards you to remove it from the slot.
    Figure 40: Remove the cartridge
    Image: Remove the cartridge
  5. Remove the new cartridge from its package, and then carefully remove the protective tape.
    Figure 41: Remove the protective tape from the cartridge
    Image: Remove the protective tape from the cartridge
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  6. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
  7. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place.
    Figure 42: Insert the cartridge
    Image: Insert the cartridge
  8. Close the top cover.
    Figure 43: Close the top cover
    Image: Close the top cover
Step two: Align the cartridges
After installing a new cartridge, align the cartridges to ensure the best print quality. Choose your operating system below for steps to align the cartridges.
    1. Make sure that the product is on and connected to the computer.
    2. On the Windows taskbar, click Start ( ), and then click Printers and Faxes . The Printers and Faxes window opens.
    3. Right-click the icon for your HP product, and then click Printing Preferences .
    4. Click the Features tab, and then click Printer Services . The Toolbox opens.
    5. Click Align the Cartridges , and then follow the on-screen instructions.
    1. Make sure that the product is on and connected to the computer.
    2. On the Windows taskbar, click the Windows icon ( ), and then click Printers . The Printers window opens.
    3. Click the Printing Preferences tab, and then click Printer Services . The Toolbox opens.
    4. Click Align the Cartridges , and then follow the on-screen instructions.
    1. Make sure that the product is on and connected to the computer.
    2. On the Windows taskbar, click the Windows icon ( ), and then click Devices and Printers . The Devices and Printers window opens.
    3. Right-click the icon for your HP product, and then click Printing Preferences .
    4. Click the Features tab, and then click Printer Services . The Toolbox opens.
    5. Click Align the Cartridges , and then follow the on-screen instructions.
After you install a new cartridge, the Resume light blinks and an 'Incompatible Cartridge ' or a 'Color or Left Print Cartridge is not compatible ' message displays on the computer.
Cause : The new cartridge is not compatible with the product.
Follow these solutions in the order presented to resolve the issue.
Important : Before you begin, make sure that the cartridges are compatible with your product.
Click this link, HP Home & Home Office Store (US only), and then click Ink Toner & Paper to purchase cartridges or check cartridge compatibility for your printer.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Click this link, HP SureSupply .
  2. Scroll to the bottom of the page and make sure that the country or region location is correct.
  • If the cartridges are compatible with your product, try the following solutions in the order presented.
  • If the cartridges are not compatible with your product, skip to Solution three to replace the cartridges.
Solution one: Remove and reinsert the cartridges
One or both of the cartridges might not have full electrical contact with the carriage. Follow these steps to remove and reinsert the cartridges.
  1. Press the Power button ( ) to turn on the product.
  2. Open the top cover. Wait until the carriage moves to the far right side of the product and is idle and silent before proceeding.
    Figure 44: Open the top cover
    Image: Open the top cover
  3. Press down on the cartridge to release it, and then pull it toward you to remove it from the slot.
    Figure 45: Remove the cartridge
    Image: Remove the cartridge
  4. Inspect the cartridge. Make sure that no protective tape remains on the contacts or the nozzles.
    Figure 46: Remove any protective tape from the cartridge
    Image: Remove any protective tape from the cartridge
  5. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  6. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place.
    Figure 47: Insert the cartridge
    Image: Insert the cartridge
  7. Repeat these steps to remove and reinsert the other cartridge.
  8. Close the top cover.
    Figure 48: Close the top cover
    Image: Close the top cover
Solution two: Clean the cartridges
Follow these steps to clean the cartridge contacts.
  1. Gather the following materials:
    • Clean swabs that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the cartridge)
    • A sheet of paper or a paper towel
  2. Press the Power button ( ) to turn on the product.
  3. Open the top cover. Wait until the carriage moves to the far right side of the product and is idle and silent before proceeding.
    Figure 49: Open the top cover
    Image: Open the cover
  4. Press down on the cartridge to release it, and then pull it toward you to remove it from the slot.
    CAUTION:Remove and clean each cartridge one at a time. Do not leave a cartridge outside the product for more than 30 minutes.
    Figure 50: Remove the cartridge
    Image: Remove the cartridge
  5. Dip the swab in the water, and then squeeze off any excess water.
  6. Use the swab to remove any ink and debris from the contacts on the cartridge.
    Figure 51: Clean the contacts
    Image: Clean the contacts
    1 - Copper-colored contacts
    2 - Ink nozzles (Do not clean)
  7. Place the cartridge on the sheet of paper or paper towel, and allow the cartridge to dry for 5 to 10 minutes. Make sure the nozzles are not in contact with the paper.
  8. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
  9. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place.
    Figure 52: Insert the cartridge
    Image: Insert the cartridge
  10. Repeat these steps to clean the contacts on the other cartridge.
  11. Close the top cover.
    Figure 53: Close the top cover
    Image: Close the top cover
Solution three: Replace the cartridges
Follow these steps to replace the cartridge.
Step one: Replace the cartridge
  1. Press the Power button ( ) to turn on the product, if it is not on already.
  2. Make sure that plain white paper is loaded in the input tray.
  3. Open the top cover. Wait until the carriage moves to the far right side of the product and is idle and silent before proceeding.
    Figure 54: Open the top cover
    Image: Open the cover
  4. Press down on the cartridge to release it, and then pull it towards you to remove it from the slot.
    Figure 55: Remove the cartridge
    Image: Remove the cartridge
  5. Remove the new cartridge from its package, and then carefully remove the protective tape.
    Figure 56: Remove the protective tape from the cartridge
    Image: Remove the protective tape from the cartridge
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  6. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
  7. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place.
    Figure 57: Insert the cartridge
    Image: Insert the cartridge
  8. Close the top cover.
    Figure 58: Close the top cover
    Image: Close the top cover
Step two: Align the cartridges
After installing a new cartridge, align the cartridges to ensure the best print quality. Choose your operating system below for steps to align the cartridges.
    1. Make sure that the product is on and connected to the computer.
    2. On the Windows taskbar, click Start ( ), and then click Printers and Faxes . The Printers and Faxes window opens.
    3. Right-click the icon for your HP product, and then click Printing Preferences .
    4. Click the Features tab, and then click Printer Services . The Toolbox opens.
    5. Click Align the Cartridges , and then follow the on-screen instructions.
    1. Make sure that the product is on and connected to the computer.
    2. On the Windows taskbar, click the Windows icon ( ), and then click Printers . The Printers window opens.
    3. Click the Printing Preferences tab, and then click Printer Services . The Toolbox opens.
    4. Click Align the Cartridges , and then follow the on-screen instructions.
    1. Make sure that the product is on and connected to the computer.
    2. On the Windows taskbar, click the Windows icon ( ), and then click Devices and Printers . The Devices and Printers window opens.
    3. Right-click the icon for your HP product, and then click Printing Preferences .
    4. Click the Features tab, and then click Printer Services . The Toolbox opens.
    5. Click Align the Cartridges , and then follow the on-screen instructions.
The Resume light blinks and a 'Black or Color Cartridge(s) failed ' message displays on the computer.
Cause : One or both of the cartridges might have failed.
Follow these solutions in the order presented to resolve the issue.
Important : Before you begin, make sure that the cartridges are compatible with your product.
Click this link, HP Home & Home Office Store (US only), and then click Ink Toner & Paper to purchase cartridges or check cartridge compatibility for your printer.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Click this link, HP SureSupply .
  2. Scroll to the bottom of the page and make sure that the country or region location is correct.
Solution one: Remove and reinsert the cartridges
One or both of the cartridges might not have full electrical contact with the carriage. Follow these steps to remove and reinsert the cartridges.
  1. Press the Power button ( ) to turn on the product.
  2. Open the top cover. Wait until the carriage moves to the far right side of the product and is idle and silent before proceeding.
    Figure 59: Open the top cover
    Image: Open the top cover
  3. Press down on the cartridge to release it, and then pull it towards you to remove it from the slot.
    Figure 60: Remove the cartridge
    Image: Remove the cartridge
  4. Inspect the cartridge. Make sure that no protective tape remains on the contacts or the nozzles.
    Figure 61: Remove any protective tape from the cartridge
    Image: Remove any protective tape from the cartridge
  5. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  6. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place.
    Figure 62: Insert the cartridge
    Image: Insert the cartridge
  7. Repeat these steps to remove and reinsert the other cartridge.
  8. Close the top cover.
    Figure 63: Close the top cover
    Image: Close the top cover
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution two: Clean the cartridges
Follow these steps to clean the cartridge contacts.
  1. Gather the following materials:
    • Clean swabs that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the cartridge)
    • A sheet of paper or a paper towel
  2. Press the Power button ( ) to turn on the product.
  3. Open the top cover. Wait until the carriage moves to the far right side of the product and is idle and silent before proceeding.
    Figure 64: Open the top cover
    Image: Open the cover
  4. Press down on the cartridge to release it, and then pull it towards you to remove it from the slot.
    CAUTION:Remove and clean each cartridge one at a time. Do not leave a cartridge outside the product for more than 30 minutes.
    Figure 65: Remove the cartridge
    Image: Remove the cartridge
  5. Dip the swab in the water, and then squeeze off any excess water.
  6. Use the swab to remove any ink and debris from the contacts on the cartridge.
    Figure 66: Clean the contacts
    Image: Clean the contacts
    1 - Copper-colored contacts
    2 - Ink nozzles (Do not clean)
  7. Place the cartridge on the sheet of paper or paper towel, and allow the cartridge to dry for 5 to 10 minutes. Make sure the nozzles are not in contact with the paper.
  8. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
  9. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place.
    Figure 67: Insert the cartridge
    Image: Insert the cartridge
  10. Repeat these steps to clean the contacts on the other cartridge.
  11. Close the top cover.
    Figure 68: Close the top cover
    Image: Close the top cover
  12. Try to print.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution three: Replace the cartridge
Follow these steps to replace the cartridge.
Step one: Replace the cartridge
  1. Press the Power button ( ) to turn on the product.
  2. Make sure that plain white paper is loaded in the input tray.
  3. Open the top cover. Wait until the carriage moves to the far right side of the product and is idle and silent before proceeding.
    Figure 69: Open the top cover
    Image: Open the cover
  4. Press down on the cartridge to release it, and then pull it towards you to remove it from the slot.
    Figure 70: Remove the cartridge
    Image: Remove the cartridge
  5. Remove the new cartridge from its package, and then carefully remove the protective tape.
    Figure 71: Remove the protective tape from the cartridge
    Image: Remove the protective tape from the cartridge
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  6. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
  7. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place.
    Figure 72: Insert the cartridge
    Image: Insert the cartridge
  8. Close the top cover.
    Figure 73: Close the top cover
    Image: Close the top cover
Step two: Align the cartridges
After installing a new cartridge, align the cartridges to ensure the best print quality. Choose your operating system below for steps to align the cartridges.
    1. Make sure that the product is on and connected to the computer.
    2. On the Windows taskbar, click Start ( ), and then click Printers and Faxes . The Printers and Faxes window opens.
    3. Right-click the icon for your HP product, and then click Printing Preferences .
    4. Click the Features tab, and then click Printer Services . The Toolbox opens.
    5. Click Align the Cartridges , and then follow the on-screen instructions.
    1. Make sure that the product is on and connected to the computer.
    2. On the Windows taskbar, click the Windows icon ( ), and then click Printers . The Printers window opens.
    3. Click the Printing Preferences tab, and then click Printer Services . The Toolbox opens.
    4. Click Align the Cartridges , and then follow the on-screen instructions.
    1. Make sure that the product is on and connected to the computer.
    2. On the Windows taskbar, click the Windows icon ( ), and then click Devices and Printers . The Devices and Printers window opens.
    3. Right-click the icon for your HP product, and then click Printing Preferences .
    4. Click the Features tab, and then click Printer Services . The Toolbox opens.
    5. Click Align the Cartridges , and then follow the on-screen instructions.
After you install a new cartridge, the Resume light blinks and an 'Incorrectly Installed Cartridge(s) ' message displays on the computer.
Cause : One or both cartridges are not properly installed, or there is an issue with a cartridge.
Follow these solutions in the order presented to resolve the issue.
Important : Before you begin, make sure that the cartridges are compatible with your product.
Click this link, HP Home & Home Office Store (US only), and then click Ink Toner & Paper to purchase cartridges or check cartridge compatibility for your printer.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Click this link, HP SureSupply .
  2. Scroll to the bottom of the page and make sure that the country or region location is correct.
Solution one: Remove and reinsert the cartridges
One or both of the cartridges might not have full electrical contact with the carriage. Follow these steps to remove and reinsert the cartridges.
  1. Press the Power button ( ) to turn on the product.
  2. Open the top cover. Wait until the carriage moves to the far right side of the product and is idle and silent before proceeding.
    Figure 74: Open the top cover
    Image: Open the top cover
  3. Press down on the cartridge to release it, and then pull it towards you to remove it from the slot.
    Figure 75: Remove the cartridge
    Image: Remove the cartridge
  4. Inspect the cartridge. Make sure that no protective tape remains on the contacts or the nozzles.
    Figure 76: Remove any protective tape from the cartridge
    Image: Remove any protective tape from the cartridge
  5. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  6. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place.
    Figure 77: Insert the cartridge
    Image: Insert the cartridge
  7. Repeat these steps to remove and reinsert the other cartridge.
  8. Close the top cover.
    Figure 78: Close the top cover
    Image: Close the top cover
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution two: Clean the cartridges
Follow these steps to clean the cartridge contacts.
  1. Gather the following materials:
    • Clean swabs that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the cartridge)
    • A sheet of paper or a paper towel
  2. Press the Power button ( ) to turn on the product.
  3. Open the top cover. Wait until the carriage moves to the far right side of the product and is idle and silent before proceeding.
    Figure 79: Open the top cover
    Image: Open the cover
  4. Press down on the cartridge to release it, and then pull it towards you to remove it from the slot.
    CAUTION:Remove and clean each cartridge one at a time. Do not leave a cartridge outside the product for more than 30 minutes.
    Figure 80: Remove the cartridge
    Image: Remove the cartridge
  5. Dip the swab in the water, and then squeeze off any excess water.
  6. Use the swab to remove any ink and debris from the contacts on the cartridge.
    Figure 81: Clean the contacts
    Image: Clean the contacts
    1 - Copper-colored contacts
    2 - Ink nozzles (Do not clean)
  7. Place the cartridge on the sheet of paper or paper towel, and allow the cartridge to dry for 5 to 10 minutes. Make sure the nozzles are not in contact with the paper.
  8. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
  9. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place.
    Figure 82: Insert the cartridge
    Image: Insert the cartridge
  10. Repeat these steps to clean the contacts on the other cartridge.
  11. Close the top cover.
    Figure 83: Close the top cover
    Image: Close the top cover
  12. Try to print.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution three: Remove, clean, and reinsert the cartridges again
Repeat the previous steps to remove, clean, and then reinsert the cartridges.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution four: Replace the cartridges
Follow these steps to replace the cartridge.
Step one: Replace the cartridge
  1. Press the Power button ( ) to turn on the product, if it is not on already.
  2. Make sure that plain white paper is loaded in the input tray.
  3. Open the top cover. Wait until the carriage moves to the far right side of the product and is idle and silent before proceeding.
    Figure 84: Open the top cover
    Image: Open the cover
  4. Press down on the cartridge to release it, and then pull it towards you to remove it from the slot.
    Figure 85: Remove the cartridge
    Image: Remove the cartridge
  5. Remove the new cartridge from its package, and then carefully remove the protective tape.
    Figure 86: Remove the protective tape from the cartridge
    Image: Remove the protective tape from the cartridge
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  6. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
  7. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place.
    Figure 87: Insert the cartridge
    Image: Insert the cartridge
  8. Close the top cover.
    Figure 88: Close the top cover
    Image: Close the top cover
Step two: Align the cartridges
After installing a new cartridge, align the cartridges to ensure the best print quality. Choose your operating system below for steps to align the cartridges.
    1. Make sure that the product is on and connected to the computer.
    2. On the Windows taskbar, click Start ( ), and then click Printers and Faxes . The Printers and Faxes window opens.
    3. Right-click the icon for your HP product, and then click Printing Preferences .
    4. Click the Features tab, and then click Printer Services . The Toolbox opens.
    5. Click Align the Cartridges , and then follow the on-screen instructions.
    1. Make sure that the product is on and connected to the computer.
    2. On the Windows taskbar, click the Windows icon ( ), and then click Printers . The Printers window opens.
    3. Click the Printing Preferences tab, and then click Printer Services . The Toolbox opens.
    4. Click Align the Cartridges , and then follow the on-screen instructions.
    1. Make sure that the product is on and connected to the computer.
    2. On the Windows taskbar, click the Windows icon ( ), and then click Devices and Printers . The Devices and Printers window opens.
    3. Right-click the icon for your HP product, and then click Printing Preferences .
    4. Click the Features tab, and then click Printer Services . The Toolbox opens.
    5. Click Align the Cartridges , and then follow the on-screen instructions.
The Resume light blinks and a 'Print cartridge carriage is stalled ' message displays on the computer.
Cause : The product carriage has stalled.
Important : You must follow these solutions in the order presented to resolve the issue.
Solution one: Turn the printer off and on again
Follow these steps to turn the product off and on again.
Step one: Turn the printer off and on again
  1. Press the Power button ( ) to turn off the product. If the product does not turn off, continue to the next solution.
  2. Wait 60 seconds.
  3. Press the Power button to turn the product on.
    NOTE:The product might go through a brief warm-up period. Wait until the warm-up period completes before you continue.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ).
  3. While holding the Power button, press the Photosmart Express button ( ).
  4. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution two: Clear any jammed paper
Follow these steps to clear any jammed paper from the product. Always clear jammed paper from the rear of the product first, and then from the front.
Step one: Remove any loose paper from the tray
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Step two: Clear the jam from the rear of the printer
Follow these steps to clear any jammed paper from the rear of the product.
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Disconnect the USB cable from the rear of the product.
  4. Remove the rear access door. Press the door latch to the right, and then pull out the door.
    Figure 89: Remove the rear access door
    Remove the rear access door
  5. Carefully remove any jammed paper and bits of torn paper from the rollers inside the product. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  6. Reattach the rear access door. Insert the right side of the door into the rear of the product, and then push the door inward until it snaps into place.
    Figure 90: Reattach the rear access door
    Image: Reattach the rear access door
Step three: Clear the jam from the front of the printer
Follow these steps to clear any jammed paper from the front of the product.
  1. Open the top cover.
    Figure 91: Open the top cover
    Image: Open the top cover
  2. Carefully remove any jammed paper and bits of torn paper from the rollers inside the product. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  3. Close the top cover.
    Figure 92: Close the top cover
    Image: Close the top cover
  4. Reconnect the power cord to the rear of the product.
  5. Press the Power button ( ) to turn on the product.
Step four: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ).
  3. While holding the Power button, press the Photosmart Express button ( ).
  4. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution three: Make sure that the carriage moves freely
Follow these steps to make sure that the carriage moves freely in the product.
Step one: Check the carriage path
  1. Press the Power button ( ) to turn on the product, if it is not on already.
  2. Open the top cover. The carriage might move to the far right side of the product. Wait until it is idle and silent before proceeding.
    Figure 93: Open the top cover
    Image: Open the top cover
  3. With the product turned on, disconnect the power cord from the rear of the product.
    WARNING:You must unplug the power cord to move the carriage by hand to avoid the risk of electrical shock.
  4. Carefully remove any paper or objects that might be restricting the carriage.
    NOTE:Use a flashlight to thoroughly check the inside of the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  5. Reach inside the product, and then manually move the carriage.
    • If the carriage is on the right side , move the carriage to the left side of the product.
    • If the carriage is on the left side , move the carriage to the right side of the product.
    • If the carriage is in the middle , move the carriage to the right side of the product.
  6. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right.
  7. Close the top cover.
    Figure 94: Close the top cover
    Image: Close the top cover
  8. Reconnect the power cord to the rear of the product.
  9. Press the Power button ( ) to turn on the product.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ).
  3. While holding the Power button, press the Photosmart Express button ( ).
  4. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution four: Remove and reinsert the cartridges
One or both of the cartridges might not have full electrical contact with the carriage. Follow these steps to remove and reinsert the cartridges.
Step one: Remove and reinsert the cartridges
  1. Press the Power button ( ) to turn on the product.
  2. Open the top cover. Wait until the carriage moves to the far right side of the product and is idle and silent before proceeding.
    Figure 95: Open the top cover
    Image: Open the top cover
  3. Press down on the cartridge to release it, and then pull it towards you to remove it from the slot.
    Figure 96: Remove the cartridge
    Image: Remove the cartridge
  4. Inspect the cartridge. Make sure that no protective tape remains on the contacts or the nozzles.
    Figure 97: Remove any protective tape from the cartridge
    Image: Remove any protective tape from the cartridge
  5. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  6. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place.
    Figure 98: Insert the cartridge
    Image: Insert the cartridge
  7. Repeat these steps to remove and reinsert the other cartridge.
  8. Close the top cover.
    Figure 99: Close the top cover
    Image: Close the top cover
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ).
  3. While holding the Power button, press the Photosmart Express button ( ).
  4. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution five: Plug the printer directly into a wall outlet
Plug the product directly into a wall outlet to make sure that the power source functions correctly.
Step one: Plug the printer into a wall outlet
Plug the product into a wall outlet to make sure that the power source functions properly. If the product is already plugged into a wall outlet , skip to the next solution.
  1. Disconnect the power cord from the rear of the product.
  2. Unplug the power cord from any power strip or surge suppressor, and then plug it directly into a wall outlet.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Power button ( ) to turn on the product.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ).
  3. While holding the Power button, press the Photosmart Express button ( ).
  4. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution six: Reset the printer
Follow these steps to reset the product, and then print a self-test report.
Step one: Reset the printer
  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ).
  3. While holding the Power button, press the Photosmart Express button ( ).
  4. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution seven: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.

Issue: The Power light and the Resume light blink

In this error condition, the following light pattern displays on the product control panel:
  • Power light : Blinking
  • Resume light : Blinking
  • USB Connection light : Off
  • USB Error light : Off
Figure 100: The Power light and the Resume light blink
Image: The Power light and the Resume light blink
    The product needs to be reset.
Follow these steps to reset the product.
  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

Issue: The USB Connection light and the USB Error light blink

In this error condition, the following light pattern displays on the product control panel:
  • Power light : On
  • Resume light : Off
  • USB Connection light : Blinking
  • USB Error light : Blinking
Figure 101: The USB connection light and the USB Error light blink
Image: The USB connection light and the USB Error light blink for five seconds
    When printing photos from a camera, the USB connection to the camera is lost.
Follow these solutions in the order presented to resolve the issue.

Solution one: Check the USB connection

Follow these steps to check the connection between the camera and the product.
  1. Press the Power button ( ) to turn on the product, if it is not on already.
  2. Disconnect the USB cable from the front of the product.
  3. Disconnect the USB cable from the camera.
  4. Reconnect the USB cable to the camera.
  5. Reconnect the USB cable to the front of the product.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Turn the camera and the printer off and on again

  1. Turn off the camera.
  2. Disconnect the USB cable from the camera.
  3. Press the Power button ( ) to turn off the product.
  4. Wait 60 seconds.
  5. Press the Power button ( ) to turn on the product.
    NOTE:The product might go through a brief warm-up period. Wait until the warm-up period completes before you continue.
  6. Reconnect the USB cable to the camera.
  7. Turn on the camera.

Issue: The USB Connection light is on and the USB Error light blinks

In this error condition, the following light pattern displays on the product control panel:
  • Power light : On
  • Resume light : Off
  • USB Connection light : On
  • USB Error light : Blinking
Figure 102: The USB Connection light is on and the USB Error light blinks
Image: The USB Connection light is on and the USB Error  light blinks
    The camera's photo transfer setting is not selected.
Select the setting on the camera to enable photo transfers.

Issue: The USB Connection light is off and the USB Error light is on

In this error condition, the following light pattern displays on the product control panel:
  • Power light : On
  • Resume light : Off
  • USB Connection light : Off
  • USB Error light : On
Figure 103: The USB Connection light is off and the USB Error light is on
Image: The USB Connection light is off and the USB Error light is on
    An unsupported device, such as a mouse, is connected to the front USB port.
Disconnect the unsupported device from the front USB port.

Service the printer

If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , fees might apply for contacting HP.
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