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HP Photosmart C4180 All-in-One Printer Troubleshooting

Setting up the All-in-One (Hardware)

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Introduction

This document explains how to set up the physical parts of the product. Complete these steps before you install the product software on your computer. If you already set up the product hardware, and need software installation help, see Links to Software Installation Instructions at the end of this document.
This document includes the following steps to set up the product:
  • Unpack the All-in-One
  • Check the contents of the box
  • Attach the control panel faceplate (if not attached)
  • Lift the color graphics display
  • Connect the power cord and adapter
  • Turn the All-in-One on
  • Load plain white paper
  • Install the cartridges
  • Align the cartridges

Setting up the All-in-One

Follow these steps in order. When you are finished, you can click the appropriate link at the end of this document if you need instructions to install the product software.
CAUTION:Do NOT connect the USB cable now. If you need a USB cable to connect the product to the computer, you will be prompted to connect it at the correct time during software installation.

Step one: Unpack the All-in-One

  1. Remove all tape from the outside of the product, and then lower both the paper tray and cartridge access door.
    Figure 1: Remove tape and lower tray and door
    Remove tape and lower tray and door
  2. Remove any tape and packing material from inside the product, and then close the cartridge door.
    Figure 2: Remove tape and packing material from the inside of the product
    Remove tape and packing material from the inside of the product

Step two: Check the contents of the box

The contents might vary by country/region. See the packaging for a list of items shipped in the box.

Step three: Attach the control panel faceplate

If the control panel faceplate is not already attached, do the following:
  1. Place the control panel faceplate over the buttons on the product.
    Figure 3: Place the control panel faceplate over the product
    Place the control panel faceplate over the product
  2. Press down firmly on all edges of the faceplate to secure it.
NOTE:The control panel faceplate must be attached for the product to operate.

Step four: Lift the color graphics display

Remove the protective film from the display screen, and then lift it up for better viewing.
Figure 4: Lift the display
Lift the color graphics display screen

Step five: Connect the power cord and adapter

  1. Plug the printer end of the power adapter into the back of the printer.
  2. Plug the adapter end of the power cord into the power adapter.
  3. Plug the remaining end of the power cord into a grounded wall outlet or surge protector.
    Figure 5: Plug in the power cord
    Plug in the power cord

Step six: Turn the All-in-One on

  1. On the product control panel, press the On button.
    The green light flashes and then becomes solid. This might take up to a minute.
  2. Wait for the cartridge prompt on the display before continuing.

Step seven: Load plain white paper

  1. Open the paper tray door.
  2. Pull the output tray extender toward you, as far as it will go. Flip the paper catch at the end of the output tray extender to open the extender the rest of the way.
    Figure 6: Paper tray open and output tray extended
  3. Squeeze and hold the tab on the top of the paper-width guide, then slide the paper-width guide outward as far as it will go.
  4. Load plain white paper. Slide the stack of paper forward until it stops.
  5. Slide the paper guide inward until it stops at the edge of the paper.
    NOTE:Do not overload the paper tray; make sure the stack of paper fits within the paper tray and is no higher than the top of the paper-width guide.

Step eight: Install the cartridges

Leave the product turned on to install the cartridges.
  1. Open the cartridge access door. The carriage that holds the cartridges moves to the right.
    Figure 7: Lower the access door
    Lower the cartridge access door and wait for the carriage to move to the right.
  2. Remove any old cartridges from the product, if necessary.
  3. Pull the pink tab to remove the protective tape from the new cartridges.
    Figure 8: Remove the tape
    Remove the tape
    CAUTION:Do not touch or remove the ink nozzles or copper-colored contacts, or re-tape the cartridges.
    Figure 9: Do not touch ink nozzles or copper-colored contacts
    Do not touch ink nozzles or copper-colored contacts
  4. With the label up, insert each cartridge into the appropriate slot, and then push the cartridge firmly into the slot until it snaps into place.
    • Insert the black cartridge in the slot on the right side, marked with a black and orange label.
    • The tri-color cartridge in the slot on the left side, marked with a green label.
    Figure 10: Insert cartridge
    Insert cartridge
    Figure 11: Correctly installed cartridges
    Correctly installed cartridges
  5. Close the cartridge door.

Step nine: Align the cartridges

  1. On the product control panel, press OK at the prompt to start cartridge alignment.
    The alignment might take a few minutes. After the alignment page prints, alignment is complete.
  2. Check the display for status, and then press OK .

Links to software installation instructions

After you complete the previous setup steps, you can install the product software with the product CD or by downloading the software from the HP Web site. For instructions, click the link for your computer operating system.
CAUTION:For USB connections, do NOT connect the USB cable yet. You will be prompted to connect it at the correct time during software installation.
USB connection
Windows XP Windows XP
Windows Vista Windows Vista
Windows 7 Windows 7
Windows 8 Windows 8
Mac OS X up to v10.5 Mac OS X up to 10.5
Mac OS X v10.6 Mac OS X 10.6
Mac OS X v10.7 OS X 10.7