This document pertains to HP Notebook PCs with Windows Vista.
Correcting ‘Backup did not complete successfully’ and ‘Last Backup Failed’ error messages
The Windows Backup and Recovery Center allows you to select where to store backed up files. The files should be backed up to a set of DVD/CD-ROM disks or to an external storage device. The default file storage location used by the Microsoft Backup utility is the first available drive after the C: drive. Unfortunately, the first available drive after C: on an HP PC is a logical D: drive which is the Recovery Partition. Therefore, if you configure the backup utility to select the default Recovery Partition on the hard drive, normally identified as either HP_Recovery(D:) or Presario_RP(D:), the Windows Backup will fail. To correct the problem, the incorrectly backed up files must be deleted and a new backup to the correct location must be performed.
A small portion of the hard drive on the HP notebook PC is configured as a Recovery Partition. It contains the programs needed to restore the operating system of the PC to original factory condition. If you unknowingly select the logical D: partition and starts the backup, the Windows program copies files without checking to verify there is enough space. When the small space is full, Windows displays the backup failure message. The HP Total Care Advisor will also report the failure.
If a backup fails because files are written to the Recovery Partition, and the problem is corrected by deleting the improperly backed up files, prevent a repeat of the problem by changing the configuration of the Windows Backup and Recovery Center.
The Windows backup files are easily identified because of their folder and file naming conventions. A typical folder and file name convention is D:\<PC Name>\Backup Set <Date and Time>\Backup Files\Backup files.zip
. For example, D:\MyPC\Backup Set 2007-01-31\Backup files 1.zip
In the folder along with the backed up files there is a subfolder named Catalog
. The files in the Catalog contain information that a Recovery program will need to restore the backed up files to a PC. To reclaim the drive space taken up by the backed up files, simply identify and delete the unwanted backup files in the \Backup Set
NOTE:To view your files as explained above, you will need to set your Windows Explorer view to show full paths and file extensions. As you move through the folder structure looking for files, the Vista security may prompt you to click Continue
to access the folders in the Recovery Partition.