HP Photosmart A717 Compact Photo Printer Troubleshooting

Product Specifications

HP Photosmart printer models

Figure 1: HP Photosmart A710 Series Printers

Product name	Product number
HP Photosmart A712	Q7103A
HP Photosmart A716	Q7101A
HP Photosmart A717	Q7102A

System requirements

Component	Windows PC	Macintosh
Operating system	Microsoft Windows 98 SE, 2000, Me, XP Professional, XP Home, XP Starter Edition, and XP Professional x64	Mac OS X 10.3.x, and 10.4.x
Processor	Intel Pentium II (or equivalent) or greater.	G3 or greater
RAM	64 MB (255 MB recommended)	128 MB
Free disk space	500 MB	150 MB
Video display	800 x 600, 16-bit or higher	800 x 600, 16-bit or higher
CD-ROM drive	4x	4x
Connectivity	USB 2.0 full-speed: Microsoft Windows 98 SE, Me, 2000 Professional, XP Home, XP Professional, XP Starter Edition, and XP Professional x64 PictBridge: using front camera port Bluetooth: using an integrated-Bluetooth printer or optional HP Bluetooth wireless printer adapter	USB: Mac OS X 10.3.x and 10.4.x PictBridge: using front camera port Bluetooth: using an integrated-Bluetooth printer or optional HP Bluetooth wireless printer adapter

Printer specifications

Specification	Details
Image file formats	JPEG Baseline
Margins	Borderless printing: Top 0.0 mm (0.0 inch); Bottom 12.5 mm (0.50 inch); Left/right 0.0 mm (0.0 inch) Bordered printing : Top 3 mm (0.12 inch); Bottom 12.5 mm (0.50 inch); Left/right 3 mm (0.12 inch)
Media sizes	Photo paper 10 x 15 cm (4 x 6 inches) or 13 x 18 cm (5 x 7 inches) Photo paper with tab 10 x 15 cm with 1.25 cm tab (4 x 6 inches with 0.5 inch tab) Photo sticker paper 10 x 15 cm (4 x 6 inches), 16 rectangular or oval stickers per page Panorama photo paper (for pre-stitched images) 10 x 30 cm (4 x 12 inches) Index cards 10 x 15 cm (4 x 6 inches) Hagaki cards 100 x 148 mm (3.9 x 5.8 inches) A6 cards 105 x 148 mm (4.1 x 5.8 inches) L-size cards 90 x 127 mm (3.5 x 5 inches) L-size cards with tab 90 x 127 mm with 12.5 mm tab (3.5 x 5 inches with 0.5 inch tab)
Media types	HP Advanced Photo Paper Cards: index, Hagaki, A6, L-size, 2L-size Photo sticker paper HP CD/DVD Label tattoo HP Self-Adhesive Photo Paper
Memory cards	CompactFlash Type I and II MultiMediaCard Secure Digital Memory Sticks Microdrive xD-Picture Card
Memory card-supported file formats	Printing: All supported image and video file formats Saving: All file formats
Paper tray	One 13 x 18 cm (5 x 7 inches) photo paper tray
Paper tray capacity	Up to 20 sheets depending upon paper thickness. 20 sheets of photo paper, maximum thickness 292 µm (11.5 mil) per sheet
Power consumption	U.S. Printing: 15.14 W Idle: 8.61 W Off: 6.66 W International Printing: 14.04 W Idle: 8.61 W Off: 7.06 W
Power adapter	HP Part # 0957–2121 (North America), 100–240 V AC (±10%) 50/60 Hz (±3 Hz) HP Part # 0957–2120 (Rest of world), 100–240 V AC (±10%) 50/60 Hz (±3 Hz)
Print cartridge	HP 110 Tri-color Inkjet print cartridge
USB 2.0 high-speed support	Microsoft Windows 98 SE, Me, 2000 Professional, XP Home, XP Professional, XP Starter Edition, and XP Professional x64 Mac OS X 10.3.x and 10.4.x HP recommends that the USB cable be less than 3 meters (10 feet) in length
Video file formats	Motion JPEG AVI Motion-JPEG QuickTime MPEG-1

Print resolution

Black and Color: PhotoREt III, 4800 x 1200 optimized dpi in printer driver

Print speed

Printer mode	Speed
Normal mode	Up to 60 seconds per page
Print Quality mode	Up to approximately 100 seconds per page

Input/output

Front and rear USB ports: 2.0 full speed, supporting connection to a computer, notebook computer, and selected HP cameras

Bluetooth wireless printing compatible

PictBridge camera compatible

Physical dimensions

Dimension	Size
Height, width, depth	249 x 122 x 114 mm (9.8 x 4.8 x 4.5 inches)
Weight	1.5 kg (3.3 lbs)

Environmental specifications

Specification	Operating temperatures
Maximum during operation	5–40° C (41–104° F), 5–90% RH
Recommended during operation	15–35° C (59– 95° F), 20–80% RH

Paper and plastic use

This product is suited for the use of recycled paper according to DIN 19309. Plastic parts over 24 grams (0.88 ounces) are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the printer's life.

Material safety data sheets

Material Safety Data Sheets (MSDS) can be obtained from the HP Web site at www.hp.com/go/msds. Customers without Internet access should contact HP support.

Recycling program

HP offers an increasing number of product return and recycling programs in many countries and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. This HP product contains lead in the solder, which may require special handling at the end of its life.