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HP Photosmart C5180 All-in-One Printer support

Copy Quality Issues

  • PrintPrint

Issue

When copying a document, the quality of the copy is less than expected.
Click the plus sign () for more information.
Follow these solutions in the order presented to resolve the issue.

Solution one: Use genuine HP cartridges

HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. If you do not use genuine HP cartridges, the following solutions might not resolve your print quality issue.
Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.

Solution two: Make sure that the product rests on a stable surface

If the HP product is placed on an unstable surface, the quality of the copy might be less than expected. If the surface moves, rocks, or shakes, move the product to a surface that is stable and level, and then try to copy again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Check the paper

Use the following guidelines to make sure that the paper you are using is appropriate for the copy job. If it is not, reload the product with an appropriate paper type.
  1. Review the following list to make sure that you are using the correct paper and it is in good condition.
    • Load the paper print side down in the input tray. Many papers, like photo paper and other special media, have printing and nonprinting sides. Usually, the smoother side is the "print side," and sometimes the nonprint side has a logo of the paper manufacturer on it.
    • Do not use wrinkled or curled paper. Load only clean, wrinkle-free paper into the product.
      Figure 1: Do not use wrinkled or curled paper
      Image: Do not use wrinkled or curled paper.
    • Use the correct paper type for your project.
      • Check the packaging for the brightness and weight of the paper. HP recommends papers with ratings of at least 90 for brightness and a weight of 75 g/m2 (20 pound).
      • For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink.
        Figure 2: Plain paper with ColorLok technology is recommended for text printing
        Image: Colorlok logo
      • For documents with dense printing, such as high-contrast graphics or photographs, use HP Advanced Photo Paper for the best results.
      • Some media may not absorb ink as well as others. If your copies smear easily, make sure that you are using a recommended paper.
    • Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to copy, and then put the unused paper back in the packaging.
    • Try using a different paper. This will determine if the problem is related to the paper.
  2. Load clean, undamaged, plain white paper or photo paper in the input tray.
  3. Try to copy the document again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Change the copy quality setting to Best

Follow these steps to change the copy quality setting to Best.
  1. On the product control panel, press Copy Menu .
  2. Press the Down Arrow ( ) to highlight the Quality setting, and then press OK .
  3. Change the Quality setting to Best , and then press OK .
  4. Try to copy the document again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution five: Reset the product

Follow these steps in the order presented to reset the product.
  1. Press the Power button ( ) to turn on the product.
  2. Disconnect the power cord from the rear of the product.
  3. Disconnect the USB cable from the rear of the product, and then disconnect it from the computer.
  4. Reconnect the USB cable to the computer, and then reconnect it to the product.
  5. Disconnect the power cord from the wall outlet, and then reconnect it to the wall outlet.
  6. Reconnect the power cord to the product.
  7. Press the Power button to turn on the product.
  8. Try to copy the document again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution six: Clean the scanner glass and scanner lid backing

Fingerprints, smudges, lint, dust, or other debris on the scanner glass or the white underside of the scanner lid can slow product performance and affect the quality of the copy. Follow these steps to clean the scanner glass and lid, and then make a blank copy.

Step one: Clean the scanner glass and lid

  1. Gather the following materials:
    • Several clean, soft, lint-free cloths
    • Mild glass cleaner
      CAUTION:Use only glass cleaner to clean the scanner glass. Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride. These substances can damage the product. Avoid isopropyl alcohol (rubbing alcohol) because it can leave streaks on the glass.
  2. Press the Power button ( ) to turn off the product.
  3. Disconnect the power cord from the rear of the product.
  4. Open the document cover to access the scanner glass.
    Figure 3: Open the scanner lid
    Image: Open the scanner lid
    NOTE:Your product might vary in appearance from the one shown in the figure, but the solution is the same.
  5. Spray a clean, soft, lint-free cloth with mild glass cleaner.
    CAUTION:To avoid damaging the scanner, do not spray the glass cleaner directly on the glass.
  6. Wipe the scanner glass with the dampened cloth.
    Figure 4: The scanner glass
    Image: Scanner glass
  7. Dry the scanner glass thoroughly with a clean, dry cloth or chamois to prevent spotting.
  8. Wipe the scanner lid backing with the dampened cloth.
    Figure 5: Scanner lid backing
    Image:  Scanner lid backing
  9. Dry the lid backing thoroughly with a clean, dry cloth or chamois to prevent spotting.
  10. Close the scanner lid.
  11. Reconnect the power cord to the rear of the product.
  12. Press the Power button ( ) to turn on the product.
  13. Wait while the product recalibrates.

Step two: Make a blank copy

  1. Remove any originals from the scanner glass.
  2. Load plain white paper in the input tray.
  3. Press Start Copy Black to make a blank copy.
  • If the copy is clean, there is no need to continue troubleshooting.
  • If the copy has vertical bands, lines, or streaks, there might be dust inside the product, poor internal connections, or the product might be damaged. See the next solution.

Solution seven: Service the printer

If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
Follow these solutions in the order presented to resolve the issue.

Solution one: Use genuine HP cartridges

HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. If you do not use genuine HP cartridges, the following solutions might not resolve your print quality issue.
Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.

Solution two: Make sure that the product rests on a stable surface

If the HP product is placed on an unstable surface, the quality of the copy might be less than expected. If the surface moves, rocks, or shakes, move the product to a surface that is stable and level, and then try to copy again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Check the paper

Use the following guidelines to make sure that the paper you are using is appropriate for the copy job. If it is not, reload the product with an appropriate paper type.
  1. Review the following list to make sure that you are using the correct paper and it is in good condition.
    • Load the paper print side down in the input tray. Many papers, like photo paper and other special media, have printing and nonprinting sides. Usually, the smoother side is the "print side," and sometimes the nonprint side has a logo of the paper manufacturer on it.
    • Do not use wrinkled or curled paper. Load only clean, wrinkle-free paper into the product.
      Figure 6: Do not use wrinkled or curled paper
      Image:  Do not use wrinkled or curled paper
    • Use the correct paper type for your project.
      • Check the packaging for the brightness and weight of the paper. HP recommends papers with ratings of at least 90 for brightness and a weight of 75 g/m2 (20 pound).
      • For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink.
        Figure 7: Plain paper with ColorLok technology is recommended for text printing
        Image: Colorlok logo
      • For documents with dense printing, such as high-contrast graphics or photographs, use HP Advanced Photo Paper for the best results.
      • Some media may not absorb ink as well as others. If your copies smear easily, make sure that you are using a recommended paper.
    • Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to copy, and then put the unused paper back in the packaging.
    • Try using a different paper. This will determine if the problem is related to the paper.
  2. Load clean, undamaged, plain white paper or photo paper in the input tray.
  3. Try to copy the document again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Change the copy quality setting to Best

Follow these steps to change the copy quality setting to Best.
  1. On the product control panel, press Copy Menu .
  2. Press the Down Arrow ( ) to highlight the Quality setting, and then press OK .
  3. Change the Quality setting to Best , and then press OK .
  4. Try to copy the document again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution five: Check the cartridges

Follow these steps in the order presented to clean the cartridges, and then check the cartridges for any issues.

Step one: Clean the cartridges

  1. Make sure that clean, unused, plain white paper is loaded in the input tray.
  2. Press the Setup button ( ) on the control panel.
  3. Press the Down Arrow ( ) to select Tools , and then press OK .
  4. Press the Down Arrow ( ) to select Clean Print Cartridge , and then press OK . The product cleans the cartridges, and then prints a self-test report.
    Figure 8: Example of a self-test report
    Image: Example of a self-test report
  5. Check the color blocks on the self-test report for horizontal white lines.
    NOTE:The cartridges are arranged in the same order as the color blocks on the self-test report. From left to right, the cartridges are black, yellow, light cyan, cyan, light magenta, and magenta. Horizontal white lines in a color block mean the corresponding cartridge is defective.

Step two: Check the ink levels on the self-test report

Under the heading Ink System Delivery Information , check the line for the cartridge Ink levels . The self-test report lists them as percentages. Note any cartridges that have less than 5% of their ink left.
  • If the color blocks have no white lines and the cartridges are not low on ink , you do not need to continue troubleshooting.
  • If one or more color blocks have white lines or one or more cartridges have less than 5% of their ink left, continue to the next step.

Step three: Replace cartridges that are defective or low on ink

  1. Press the Power button ( ) to turn on the product if it is not already on.
  2. Open the cartridge access door.
    Figure 9: Open the cartridge access door
    Image: Open  the cartridge access door
  3. Squeeze the gray tab below the slot of the cartridge that is defective or low on ink. The gray latch releases.
  4. Lift the latch to access the cartridge.
    Figure 10: Lift the latch to access the cartridge
    Image: Lift the latch to access the cartridge
    1 - Cartridge latch for the black cartridge
    2 - Cartridge latches for the color cartridges
  5. Pull the cartridge toward you to remove it.
    Figure 11: Remove the cartridge from its slot
    Image: Remove the cartridge from its slot
  6. Remove the new cartridge from its package.
  7. Insert the new cartridge into the empty slot.
    NOTE:Make sure that you insert the new cartridge into the slot that has the same shaped icon and color as the one you are installing.
    Figure 12: Insert the new cartridge into its slot
    Image: Insert the new cartridge into its slot
  8. Press down on the gray latch until it clicks into place.
    Figure 13: Close the latch
    Image: Close the latch
  9. Repeat the previous steps for any other cartridge that is defective or low on ink.
  10. Close the cartridge access door, and then wait while the product automatically aligns the cartridges.
    Figure 14: Close the cartridge access door
    Image: Close the cartridge access door

Step four: Try the copy job again

  1. Load clean, undamaged, plain white paper into the input tray.
  2. Place the original face down on the scanner glass.
  3. Try to copy the document again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution six: Service the printer

If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
Follow these solutions in the order presented to resolve the issue.

Solution one: Use genuine HP cartridges

HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. If you do not use genuine HP cartridges, the following solutions might not resolve your print quality issue.
Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.

Solution two: Make sure that the product rests on a stable surface

If the HP product is placed on an unstable surface, the quality of the copy might be less than expected. If the surface moves, rocks, or shakes, move the product to a surface that is stable and level, and then try to copy again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Check the paper

Use the following guidelines to make sure that the paper you are using is appropriate for the copy job. If it is not, reload the product with an appropriate paper type.
  1. Review the following list to make sure that you are using the correct paper and it is in good condition.
    • Load the paper print side down in the input tray. Many papers, like photo paper and other special media, have printing and nonprinting sides. Usually, the smoother side is the "print side," and sometimes the nonprint side has a logo of the paper manufacturer on it.
    • Do not use wrinkled or curled paper. Load only clean, wrinkle-free paper into the product.
      Figure 15: Do not use wrinkled or curled paper
      Image: Do not use wrinkled or curled paper
    • Use the correct paper type for your project.
      • Check the packaging for the brightness and weight of the paper. HP recommends papers with ratings of at least 90 for brightness and a weight of 75 g/m2 (20 pound).
      • For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink.
        Figure 16: Plain paper with ColorLok technology is recommended for text printing
        Image: Colorlok logo
      • For documents with dense printing, such as high-contrast graphics or photographs, use HP Advanced Photo Paper for the best results.
      • Some media may not absorb ink as well as others. If your copies smear easily, make sure that you are using a recommended paper.
    • Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to copy, and then put the unused paper back in the packaging.
    • Try using a different paper. This will determine if the problem is related to the paper.
  2. Load clean, undamaged, plain white paper or photo paper in the input tray.
  3. Try to copy the document again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Adjust the copy quality settings

Follow these steps to change the copy quality settings.

Step one: Change the copy quality setting to Best

Follow these steps to change the copy quality setting to Best.
  1. On the product control panel, press Copy Menu .
  2. Press the Down Arrow ( ) to highlight the Quality setting, and then press OK .
  3. Change the Quality setting to Best , and then press OK .
  4. Try to copy the document again.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step two: Adjust the color intensity and darkness

Follow these steps to adjust the copy darkness and lightness settings.
  1. On the product control panel, press Copy Menu .
  2. Press the Down Arrow ( ) to highlight Options .
  3. Select Lighter/Darker , and then press OK .
  4. Adjust the slider to the desired setting, and then press OK .

Step three: Try to copy the document again

  1. Load clean, undamaged, plain white paper in the input tray.
  2. Try to copy the document again.
  3. Examine the printout to make sure that the copy quality is acceptable.
    • If the copy quality is acceptable , you do not need to continue troubleshooting.
    • If the copy quality is not acceptable , continue to the next step.
  4. Readjust the Lighter/Darker settings until the copy quality is acceptable.
    • When the copy quality is acceptable , there is no need to continue troubleshooting.
    • If the copy quality is still not acceptable , continue to the next solution.

Solution five: Service the printer

If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
Follow these solutions in the order presented to resolve the issue.

Solution one: Use genuine HP cartridges

HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. If you do not use genuine HP cartridges, the following solutions might not resolve your print quality issue.
Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.

Solution two: Make sure that the product rests on a stable surface

If the HP product is placed on an unstable surface, the quality of the copy might be less than expected. If the surface moves, rocks, or shakes, move the product to a surface that is stable and level, and then try to copy again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Check the paper

Use the following guidelines to make sure that the paper you are using is appropriate for the copy job. If it is not, reload the product with an appropriate paper type.
  1. Review the following list to make sure that you are using the correct paper and it is in good condition.
    • Load the paper print side down in the input tray. Many papers, like photo paper and other special media, have printing and nonprinting sides. Usually, the smoother side is the "print side," and sometimes the nonprint side has a logo of the paper manufacturer on it.
    • Do not use wrinkled or curled paper. Load only clean, wrinkle-free paper into the product.
      Figure 17: Do not use wrinkled or curled paper
      Image: Do not use wrinkled or curled paper
    • Use the correct paper type for your project.
      • Check the packaging for the brightness and weight of the paper. HP recommends papers with ratings of at least 90 for brightness and a weight of 75 g/m2 (20 pound).
      • For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink.
        Figure 18: Plain paper with ColorLok technology is recommended for text printing
        Image: Colorlok logo
      • For documents with dense printing, such as high-contrast graphics or photographs, use HP Advanced Photo Paper for the best results.
      • Some media may not absorb ink as well as others. If your copies smear easily, make sure that you are using a recommended paper.
    • Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to copy, and then put the unused paper back in the packaging.
    • Try using a different paper. This will determine if the problem is related to the paper.
  2. Load clean, undamaged, plain white or photo paper in the input tray.
  3. Try to copy the document again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Adjust the copy quality settings

Follow these steps to change the copy quality settings.

Step one: Change the copy quality setting to Best

Follow these steps to change the copy quality setting to Best.
  1. On the product control panel, press Copy Menu .
  2. Press the Down Arrow ( ) to highlight the Quality setting, and then press OK .
  3. Change the Quality setting to Best , and then press OK .
  4. Try to copy the document again.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step two: Adjust the color intensity and darkness

Follow these steps to adjust the copy darkness and lightness settings.
  1. On the product control panel, press Copy Menu .
  2. Press the Down Arrow ( ) to highlight Options .
  3. Select Lighter/Darker , and then press OK .
  4. Adjust the slider to the desired setting, and then press OK .

Step three: Try to copy the document again

  1. Load clean, undamaged, plain white paper in the input tray.
  2. Try to copy the document again.
  3. Examine the printout to make sure that the copy quality is acceptable.
    • If the copy quality is acceptable , you do not need to continue troubleshooting.
    • If the copy quality is not acceptable , continue to the next step.
  4. Readjust the Lighter/Darker settings until the copy quality is acceptable.
    • When the copy quality is acceptable , there is no need to continue troubleshooting.
    • If the copy quality is still not acceptable , continue to the next solution.

Solution five: Service the printer

If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
Follow these solutions in the order presented to resolve the issue.

Solution one: Use genuine HP cartridges

HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. If you do not use genuine HP cartridges, the following solutions might not resolve your print quality issue.
Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.

Solution two: Make sure that the product rests on a stable surface

If the HP product is placed on an unstable surface, the quality of the copy might be less than expected. If the surface moves, rocks, or shakes, move the product to a surface that is stable and level, and then try to copy again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Check the paper

Use the following guidelines to make sure that the paper you are using is appropriate for the copy job. If it is not, reload the product with an appropriate paper type.
  1. Review the following list to make sure that you are using the correct paper and it is in good condition.
    • Load the paper print side down in the input tray. Many papers, like photo paper and other special media, have printing and nonprinting sides. Usually, the smoother side is the "print side," and sometimes the nonprint side has a logo of the paper manufacturer on it.
    • Do not use wrinkled or curled paper. Load only clean, wrinkle-free paper into the product.
      Figure 19: Do not use wrinkled or curled paper
      Image: Do not use wrinkled or curled paper
    • Use the correct paper type for your project.
      • Check the packaging for the brightness and weight of the paper. HP recommends papers with ratings of at least 90 for brightness and a weight of 75 g/m2 (20 pound).
      • For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink.
        Figure 20: Plain paper with ColorLok technology is recommended for text printing
        Graphic of Colorlok logo
      • For documents with dense printing, such as high-contrast graphics or photographs, use HP Advanced Photo Paper for the best results.
      • Some media may not absorb ink as well as others. If your copies smear easily, make sure that you are using a recommended paper.
    • Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to copy, and then put the unused paper back in the packaging.
    • Try using a different paper. This will determine if the problem is related to the paper.
  2. Load clean, undamaged, plain white paper or photo paper in the input tray.
  3. Try to copy the document again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Clean the cartridges

Follow these steps to clean the cartridges using the automated tool.
  1. Load clean, undamaged, plain white paper in the input tray.
  2. Press Setup .
  3. Press the Down Arrow ( ) to select Tools , and then press OK .
  4. Press the Down Arrow ( ) to select Clean Print Cartridge , and then press OK . The product cleans the cartridges, and then prints a self-test report.
    Figure 21: Example of a self-test report
    Image: Example self-test report
  5. Examine the self-test report for incorrect, missing, or faded colors.
    • If the colors on the self-test report are correct , there is no need to continue troubleshooting.
    • If one or more colors are incorrect, missing, or faded , continue to the solution to replace the defective cartridge.
    • If the colors are are only slightly off , continue to the next solution.

Solution five: Adjust the copy quality settings

Follow these steps to change the copy quality settings.

Step one: Change the copy quality setting to Best

Follow these steps to change the copy quality setting to Best.
  1. On the product control panel, press Copy Menu .
  2. Press the Down Arrow ( ) to highlight the Quality setting, and then press OK .
  3. Change the Quality setting to Best , and then press OK .
  4. Try to copy the document again.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step two: Adjust the color intensity and darkness

Follow these steps to adjust the copy darkness and lightness settings.
  1. On the product control panel, press Copy Menu .
  2. Press the Down Arrow ( ) to highlight Options .
  3. Select Lighter/Darker , and then press OK .
  4. Adjust the slider to the desired setting, and then press OK .

Step three: Try to copy the document again

  1. Load clean, undamaged, plain white paper in the input tray.
  2. Load the original document on the scanner glass, and then copy the document.
  3. Examine the printout to make sure that the copy quality is acceptable.
    • If the copy quality is acceptable , there is no need to continue troubleshooting.
    • If the copy quality is not acceptable , continue to the next step.
  4. Readjust the Lighter/Darker settings until the copy quality is acceptable.
    • When the copy quality is acceptable , there is no need to continue troubleshooting.
    • If the copy quality is still not acceptable , continue to the next solution.

Solution six: Replace cartridges that are defective or low on ink

Follow these steps in the order presented to replace the cartridges that are defective or low on ink.

Step one: Replace cartridges that are defective or low on ink

  1. Press the Power button ( ) to turn on the product if it is not already on.
  2. Open the cartridge access door.
    Figure 22: Open the cartridge access door
    Image: Open  the cartridge access door
  3. Squeeze the gray tab below the slot of the cartridge that is defective or low on ink. The gray latch releases.
  4. Lift the latch to access the cartridge.
    Figure 23: Lift the latch to access the cartridge
    Image: Lift the latch to access the cartridge
    1 - Cartridge latch for the black cartridge
    2 - Cartridge latches for the color cartridges
  5. Pull the cartridge toward you to remove it.
    Figure 24: Remove the cartridge from its slot
    Image: Remove the cartridge from its slot
  6. Remove the new cartridge from its package.
  7. Insert the new cartridge into the empty slot.
    NOTE:Make sure that you insert the new cartridge into the slot that has the same shaped icon and color as the one you are installing.
    Figure 25: Insert the new cartridge into its slot
    Image: Insert the new cartridge into its slot
  8. Press down on the gray latch until it clicks into place.
    Figure 26: Close the latch
    Image: Close the latch
  9. Repeat the previous steps for any other cartridge that is defective or low on ink.
  10. Close the cartridge access door, and then wait while the product automatically aligns the cartridges.
    Figure 27: Close the cartridge access door
    Image: Close the cartridge access door

Step two: Try the copy job again

  1. Load clean, undamaged, plain white paper into the input tray.
  2. Place the original face down on the scanner glass.
  3. Try to copy the document again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution seven: Service the product

If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
Follow these solutions in the order presented to resolve the issue.

Solution one: Use genuine HP cartridges

HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. If you do not use genuine HP cartridges, the following solutions might not resolve your print quality issue.
Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.

Solution two: Make sure that the product rests on a stable surface

If the HP product is placed on an unstable surface, the quality of the copy might be less than expected. If the surface moves, rocks, or shakes, move the product to a surface that is stable and level, and then try to copy again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Check the paper

This issue occurs when the original is not placed flat on the scanner glass. Try the following suggestions to resolve the issue.
  1. Review the following guidelines to make sure that the paper is in good condition and lays flat on the scanner glass.
    • Make sure that the original lies flat on the scanner glass. If necessary, apply light pressure to the top of the lid if the original is badly wrinkled, curled, or folded.
    • Avoid copying books or magazines. The page to be copied must lie flat on the glass, and the lid must be fully closed for the copy function to work correctly.
    • Use a backing sheet for undersized originals. If your original is smaller than a standard-sized sheet of paper (for example, a photo), place a page of plain white paper over the original to cover all the glass area.
    • Store photo paper in its original packaging inside a resealable plastic bag. Store the photo paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to copy, and then put the unused paper back in the packaging.
  2. Try to copy the document again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Service the product

If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , fees might apply for contacting HP.
HP Photosmart C5180 All-in-One Printer

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