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HP PSC 1317 All-in-One Printer Troubleshooting

Colors on Copies Are Incorrect

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Introduction

This document covers one of the common problems that might occur when making a copy from the flatbed glass. If the copy-quality problem is occurring from the automatic document feeder (ADF), look for information in other support documents.

Colors are incorrect

This normally occurs because one of the print cartridges is low.
Click this link, HP Home & Home Office Store (US only), and then click Ink Toner & Paper to purchase cartridges or check cartridge compatibility for your printer.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Click this link, HP SureSupply .
  2. Scroll to the bottom of the page and make sure that the country or region location is correct.
  1. Check the amount of ink remaining in the print cartridges by checking the Estimated Ink Levels tab in the HP Toolbox. Follow these steps to open the HP Toolbox:
    1. Open HP Solution Center .
    2. Click Settings .
    3. Click Print Settings .
    4. Click Printer Toolbox .
    5. Click the Estimated Ink Levels tab.
      Figure 1: Estimated ink levels - both cartridges low
      NOTE:You can also open the Printer Toolbox from the Print properties dialog box. Click the Features tab. Then click Printer Services and click the Estimated Ink Levels tab.
    6. Replace any cartridge that is low.
  2. Print a self-test page from the all-in-one. If the colors are correct on the self-test page and are not faded or light, continue to step 3. If one or more colors are incorrect, missing, or faded, replace the cartridge. See the document that explains how to print a test page for your product.
  3. If the colors are only slightly off, use Color Intensity setting that is available on some all-in-one products. Move the slider to enhance the colors.
  4. When printing on some photo papers, the black areas show a greenish cast when Photo Paper is the selected paper type. Try changing the paper type setting to HP Bright White or Plain .
  5. Clean the print cartridges by using the Clean the Print Cartridges tab in the HP Toolbox. Follow these steps to open the HP Toolbox:
    1. Open HP Solution Center .
    2. Click Settings .
    3. Click Print Settings .
    4. Click Printer Toolbox .
  6. Click the Clean the Print Cartridges tab.