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HP Photosmart C6180 All-in-One Printer support

An 'Ink cartridge(s) expired' Message Displays

  • PrintPrint

Issue

An Ink cartridge(s) expired message displays on the control panel or on your computer.
Use the following steps to replace the expired cartridge.
Use one of the following methods to locate the expired cartridge.
Follow these steps to find the expired cartridge.
  1. Look for the colored icons on the Ink cartridge(s) expired message. The colored icons indicate expired cartridges.
  2. Make sure the printer is turned on, and then open the cartridge door.
    Figure 1: Open the cartridge door
    Graphic: Lift the cartridge door up.
  3. Match the colored icon on the error message to the expired cartridge inside your printer.
    Cartridge colors and icons
    BlackYellowLight CyanCyanLight MagentaMagenta
    Graphic: Black iconGraphic: Yellow iconGraphic: Light Cyan iconGraphic: Cyan iconGraphic: Light Magenta iconGraphic: Magenta icon
  4. If you are ready to replace the expired cartridge now, replace the cartridge, and then close the cartridge door.
A self-test page will show you which cartridge is expired.
Video of printing a self-test page
The following video demonstrates the steps for printing a self-test page. The outside of the product might look different, but the steps are the same for your product.
If you have trouble viewing the video or to view the video in a different size, click here to play the video (in English) on YouTube.
  1. If the Ink cartridge(s) expired message is still open, close the message before you print the self-test page.
  2. Press the Setup button ().
  3. Press the Down Arrow () to select Print Report, select Self-Test Report, and then press the OK button.
  4. Look for the cartridge expiration dates on the Ink Expire line.
    Figure 2: Self Test Diagnostic Page
    A red circle shows the location of the Ink Expire line on the self-test page.
  5. If you are ready to replace the expired cartridge now, replace the cartridge, and then close the cartridge door.

Video of replacing the cartridges

The following video demonstrates the steps explained on this page. The outside of the product might look different, but the steps are the same for your product.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Turn the printer on.
  2. Open the cartridge door.
    Figure 3: Open the cartridge door
    Graphic: Lift the cartridge door up.
  3. Squeeze the bottom of each latch to release it, and then lift the latch.
    Figure 4: Lift the latch
    Graphic: Squeeze the bottom of each latch, and
then lift the latch.
    1 - Cartridge latch for the black cartridge
    2 - Cartridge latches for the color cartridges
    NOTE:The cartridge areas are color-coded for easy reference. From left to right, the cartridges are black, yellow, light cyan, cyan, light magenta, and magenta.
  4. Pull the cartridge toward you to remove it.
    Figure 5: Remove the cartridge
    Graphic: Remove the cartridge by pulling it toward you.
  5. Remove the new cartridge from its packaging.
  6. Hold the cartridge by the handle and then slide the cartridge into the empty slot.
    NOTE:Make sure you insert the cartridge into the slot that has the same shaped icon and color as the cartridge. The copper-colored contacts should be facing the printer as you insert the cartridge.
    Figure 6: Insert the cartridge
    Graphic: Insert the new cartridge into its slot.
  7. Press down on the gray latch until it clicks into place.
    Figure 7: Close the gray latch
    Graphic: Press down on the gray latch until it clicks into place.
  8. Repeat steps 3 through 7 for each cartridge that needs to be replaced.
    NOTE:Install all six cartridges. The printer will not work if a cartridge is missing.
  9. Close the cartridge door.
A power reset might clear the false Ink cartridge(s) expired messages. Follow these steps to reset your printer.
  1. Press the Power button to turn off the product.
    NOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
  2. If your product is connected to the computer with a USB cable, disconnect the USB cable from the rear of the product.
  3. Disconnect the power cord from the rear of the product.
  4. Unplug the power cord from the electrical outlet.
  5. Wait at least 30 seconds.
    Figure 8: Wait at least 30 seconds
    Illustration of an hour glass showing thirty seconds.
  6. Reconnect the power cord to the electrical outlet.
  7. Reconnect the power cord to the rear of the product.
  8. If you disconnected the USB cable, reconnect the USB cable to the rear of the product.
  9. Shut down your computer, and then restart it.
  10. Press the Power button to turn on the printer.
You can choose to continue printing without replacing the expired cartridge by following these steps.
NOTE:The Ink cartridge(s) expired message will continue to display intermittently until you replace the cartridge.
  • Close the message on the control panel
    If you receive an Ink cartridge(s) expired message on the printer control panel, press the OK button to close the message, and then continue printing.
  • Close the message on your computer
    If you receive an Ink cartridge(s) expired message on your computer, click Close to close the message, and then continue printing.
NOTE:HP recommends replacing the expired cartridges. HP cannot guarantee the quality or reliability of expired cartridges. Device service or repairs required as a result of using expired ink will not be covered under warranty.
  • Each cartridge has an expiration date. The purpose of expiration is to protect the printing system and to ensure ink quality.
  • If you refilled the cartridge, the Ink cartridge(s) expired message might continue to display because the cartridge is still expired.
  • Even if you recently purchased the cartridge, it is still possible that the cartridge is past the expiration date. HP recommends that you do not use an expired cartridge, and return the expired cartridge to the retailer.
HP Photosmart C6180 All-in-One Printer

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