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HP Photosmart C6180 All-in-One Printer support

Wrong Colors

  • PrintPrint
This document applies to the HP Photosmart C6150, C6170, C6175, C6180, C6183, C6185, C6186, and C6188 All-in One.

Issue

The printer is working, but the colors in the printed output are not the expected colors. The output may look as if only one color has printed, or as if a color has not printed, or as if the wrong colors have been printed.

Solution

Complete the following steps to resolve this issue.

Step one: Check the ink cartridges

HP cannot guarantee the quality or reliability of non-HP ink. If the ink cartridges have been refilled, try replacing them with genuine HP ink cartridges.

Step two: Check ink levels

If the print defect is minor, it might be caused by reserve mode operation. When the printer runs out of some colors, it can continue printing using remaining inks, but print quality may be affected. If cyan, magenta, or yellow is out, the printer can print only in grayscale.
Replace any empty print cartridges.
To check ink levels, follow the steps below.
  1. Press the Setup button.
  2. Press the down arrow button until Tools is highlighted.
  3. Press OK.
  4. The Display Ink Gauge selection should be highlighted. Press OK and the ink gauge will display.
    Figure 1: Ink levels
  • Each icon corresponds to the cartridge that is the color of the icon. The icons are also in the same order, from left to right, as the cartridges in the printer.
  • If an icon is empty, the corresponding cartridge may need to be replaced soon.
  • The ink levels in non-HP, refilled, and remanufactured cartridges cannot be read by the printer. Instead of an icon, a question mark is displayed for these cartridges. HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty.

Step three: Check the printer settings

  1. In the software application you are trying to print from, click File and then click Print. The Print dialog box opens.
  2. Verify that your printer is selected and then click Preferences. The Printing Preferences dialog box opens.
  3. Click the Printing Shortcuts tab.
  4. The Printing Shortcuts tab lists most printing needs, but you might need to modify some of the options.
    Options on the Printing Shortcuts tab include:
    General Everyday Printing
    Photo Printing Borderless
    Photo Printing with white borders
    Two Sided (Duplex) Printing
    Presentation Printing
    Fast/Economical Printing
    Postcard Printing
    Hagaki Printing
    NOTE:These are general printing shortcuts with pre-selected settings.
  5. To change the settings from those available on the Printing Shortcuts tab, click the Features or Color tab.
    Options on the Features or Color tab include:
    Print quality: If you are unhappy with the quality of your printouts, try increasing the print quality. To print more quickly, try decreasing the print quality.
    Paper type: If one of the options matches your paper type exactly, choose it rather than Automatic.
    Paper size: Make sure this matches your paper.
    Print in Grayscale: Print a document in shades of gray.
    Orientation: Specify how the document is positioned on the page.
    Paper Source: Select the tray that you want to use for printing.
    Two sided printing: Print on both sides of the paper.
    Color Management: Specify the color space that the printer will use to interpret image data.
    Pages per Sheet: Specify the number of pages in the document that will be printed on each sheet.
If you have completed all of the steps above and are still experiencing a problem, proceed to Step four.

Step four: Calibrate the color

If the cartridges have not been refilled and none are empty, try calibrating the color.
  1. Open the printer Toolbox:
    1. Open HP Solution Center (click Start, then All Programs, then HP, then HP Solution Center).
    2. If you have more than one printer installed, make sure to select the correct printer tab in HP Solution Center.
    3. Click Settings.
    4. Click Print Settings.
    5. Click Printer Toolbox.
  2. On the Device Services tab, click Calibrate Color, then follow the onscreen instructions. The procedure takes about two minutes and requires two sheets of paper.

Step five: Clean the print head

If the steps above did not help, clean the print head.
  1. Open the All-in-One Toolbox:
    1. Open HP Solution Center (click Start, click All Programs, click HP, and then click HP Solution Center).
    2. If you have more than one All-in-One installed, make sure to select the correct All-in-One tab in HP Solution Center.
    3. Click Settings.
    4. Click Print Settings.
    5. Click Printer Toolbox.
  2. On the Device Services tab, click Clean the Print Cartridges, and then follow the onscreen instructions. Three levels of cleaning are available.

Step six: Contact HP

Click Contact HP on this page for more support options.