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HP PSC 2110xi All-in-One Printer Troubleshooting

The Driver for Your Product Is Included in the Windows Vista Operating System

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Introduction

The driver for your HP product is already included in the Windows Vista operating system. You do not need to download a driver to use the product. Keep reading to learn how to install the in-Operating System driver (in-OS driver) included in Windows Vista with your HP printer.
With the in-OS driver, some of the buttons on the printer do not function and some of the advanced product features are not available. But you can still print, scan, fax, and import and view images on a memory card. See our Frequently asked questions below.

Install the Windows Vista in-Operating System (in-OS) print driver

Use the following instructions to install the basic driver in Windows Vista. For photo editing, organizing, printing and sharing, you can also download HP Photo Creations software. (IChan English)
The method that you use to install the basic Vista driver depends on whether you use a USB cable or a parallel cable to connect the product to the computer. Use the method for your type of cable .
Type of cableComputer end of the cablePeripheral end of the cable
USB cable Computer end of USB cablePeripheral end of USB cable
Parallel cable Computer end of parallel cablePeripheral end of parallel cable
Click the plus sign () for more information.
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Follow these installation steps if you connect your printer to the computer with a USB cable.
When you connect the product to the computer, Windows Vista detects the hardware and automatically installs the correct driver. A notification lets you know when installation begins and when it is complete. You do not have to download a driver or insert the product CD.

Step one: Install the in-OS driver

  1. Turn the product on.
  2. Connect the Universal Serial Bus (USB) cable to the product and to the computer.
  3. A Your devices are ready to use window might display on the screen. If the window displays and does not close automatically, close the window.
Video of connecting the product with a USB cable
The following video demonstrates how to connect your HP product with a USB cable in Windows Vista.
Your in-OS Vista driver is now installed. Some of the buttons on the product will not function in the same way, and some of the advanced product features are not available. Review the Frequently asked questions for more information.

Step two: Print a document

Print from any software program to make sure your printer is working correctly.
  1. Open a document in the software application in which it was created.
  2. Click File , and then click Print .
  • If your document printed, your printer is working correctly. See our Frequently asked questions to learn how to scan or fax.
  • If your document did not print, click the following link,
If Windows Vista did not automatically install a driver, try these troubleshooting steps.
  1. Disconnect the USB cable from the printer.
  2. Turn the printer off and then back on. Clear any blinking lights or error messages.
  3. Click the Windows icon ( ) click Control Panel , and then click Printers .
  4. Right-click the printer icon ( ) representing your HP product, and then click Delete . Follow the on-screen instructions to complete the process. (If the product is not listed, skip to step 6.)
  5. If multiple icons exist for the product, remove them all.
  6. Restart your computer. You might want to bookmark this page so that you can quickly return to it.
  7. Reconnect the USB cable to the printer.
  8. Windows Vista will automatically install the correct driver.
    NOTE:If the Found New Hardware window displays, choose Locate and install driver software (recommended) , and then follow the on-screen instructions.
Follow these installation steps if you connect your printer to the computer with a parallel cable.
NOTE:In order to use a parallel cable, you must have a parallel port on the computer and on the printer.

Step one: Install the in-OS driver

  1. Turn off the computer.
  2. Connect the parallel cable to the computer and the printer.
  3. Restart the computer, and then turn the printer on. Windows detects the printer and opens the Found New Hardware window.
  4. Select Locate and Install Driver .
    NOTE:If the User Account Control window opens, click Allow to continue.
    Windows checks whether a driver is available.
    If a driver is available, follow the on-screen instructions to install the driver.
    If Windows does not locate a driver, click Cancel , and then proceed to the following steps.
  5. On the Windows taskbar, click the Windows icon ( ), and then click Control Panel .
  6. Click Printers .
  7. On the top of the Printers window, click Add a printer . The Add Printer wizard opens.
    NOTE:If the User Account Control window opens, click Allow to continue.
  8. Click Add a local printer , and then click Next . The Choose a printer port window opens.
  9. Select Use an existing port , leave the default port of LPT1: (Printer Port) , and then click Next . The Install the printer driver window opens.
  10. Click HP in the list of manufacturers.
  11. Click your HP product in the list of printers, and then click Next . The Name your printer window opens.
    NOTE:If your printer is not listed, click HP Deskjet 500c . This alternate driver might provide basic functionality.
  12. Type a name for the product in the Printer name box, or accept the default printer name, and then click Next . The printer driver installs.
  13. After the installation completes, click Print a test page .
  14. Click Finish when the test page prints, or click Troubleshoot if the test page does not print correctly.

Frequently asked questions

With the in-OS driver in Windows Vista you can still scan, fax, print, and import and view images on a memory card. Click one of the following links for more information.
Use one of the following three methods to scan a document.
  1. Click the Windows ( ) icon.
  2. Click All Programs .
  3. Click Windows Photo Gallery .
  4. Click File , and then click Import From Scanner or Camera .
  5. Click Import .
  6. Click Scan .
Video of scanning with Windows Photo Gallery
The following video demonstrates how to scan with Windows Photo Gallery. The video contains no audio.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Click the Windows ( ) icon.
  2. Click All Programs .
  3. Click Accessories .
  4. Click Paint .
  5. Click File , and then click From Scanner or Camera .
  6. Click Scan .
Video of scanning with Paint
The following video demonstrates how to scan with Paint. The video contains no audio.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
NOTE:This feature works only with Windows Vista Ultimate, Windows Vista Business, and Windows Vista Enterprise.
  1. Click the Windows ( ) icon.
  2. Click All Programs .
  3. Click Windows Fax and Scanning .
  4. Click New Scan .
  5. Click File , and then click Scan .
Video of scanning with Windows Fax and Scanning
The following video demonstrates scanning with Windows Fax and Scanning in Windows Vista. The video contains no audio.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
Although you cannot fax a document directly from your computer, you can still fax a printed document from the product.
  1. Print the document to be faxed.
  2. Place the printout on the flat surface or feeder slot in the same way you would for scanning or copying a document.
  3. Fax the paper version of the document by using the faxing buttons on the control panel of the All-in-One.
Follow these steps to access images on a memory card.
  1. Insert the memory card into the appropriate memory card slot on the product.
    NOTE:If the memory card is already inserted, remove it, and then reinsert it.
  2. On the Autoplay window that opens, click Import Pictures , View Pictures , or Open folder to view files .
  3. Follow the on-screen instructions.

Video of importing and viewing images on a memory card

The following video demonstrates how to import and view images on a memory card in Windows Vista.
If you cannot see the video or to view the video in a different size, click here to view the video on YouTube.
Use the following HP Solution Center workarounds after you install the product with the in-OS driver in Windows Vista.
HP Solution Center
FunctionWorkaround
Limited access to the HP ToolboxFrom the program you are using to print:

  1. Click File , and then click Print .
  2. Click the button that opens the Properties dialog box:
    Depending on the software program, this button might be Properties , Options , Printer Setup , Printer , or Preferences .
  3. Click the Features tab, and then click Printer Services . The HP Toolbox opens.
Printer SettingsFrom the program you are using to print:

  1. Click File , and then click Print .
  2. Click the button that opens the Properties dialog box:
    Depending on the software program, this button might be Properties , Options , Printer Setup , Printer , or Preferences .
    The Properties window opens, where you can change print settings for various print tasks.
Use the following HP Toolbox workarounds after you install the in-OS driver in Windows Vista.
HP Toolbox
FunctionWorkaround
Printing a self-test pageFor products with buttons on the control panel (the front of the printer), you can print a self-test page using those buttons.
Cleaning the cartridges or printheadsNone
Checking estimated ink levels
  • Print a self-test page through the buttons on the control panel
  • View the ink level indicators on the control panel, if there are any
Aligning the cartridgesNone
Visit the HP Consumer Forums for more information.
HP Consumer Forums
See what other customers are saying at the HP forums .

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