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Troubleshooting CD or DVD Disc Burning Problems

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This document pertains to HP Notebook PCs with Windows 7 and Vista.
Burning a disc is a process that takes up a lot of system resources on your notebook computer. If you are running other programs at the same time that you are burning a disc, a lack of resources can cause the process to slow down considerably, or the process may stop before it has finished transferring your data to disc.
NOTE: Do not make unauthorized copies of copyrighted works.
Resolving disc burning issues
If the disc burning process will not begin, or stops before completion, a number of things could be the cause. Use one or more of the steps below to troubleshoot DVD/CD burning issues.
NOTE: HP recommends using discs from high-quality manufacturers. Some low-quality discs may not work properly in HP notebooks. HP-branded media is available from HP.com.
  • Close any other open programs while burning a DVD or CD.
  • If sleep mode is turned on, either set sleep mode to turn on at a time after the amount of time required to play back the entire CD or turn it off by following the steps below.
    1. Click Start , type power options into the search field, and then select Power Options from the list.
    2. Click Change when the computer sleeps in the left pane.
    3. From the drop-down menu beside Put the computer to sleep , select a time that is longer than the CD playback time, or select Never .
    4. Click Save changes .
    Sleep mode is now either set to turn on at a time after the amount of time required to play back the entire CD or it is turned off, depending on which options you chose.
  • Verify that you are using the correct type of disc for your writeable optical drive. See the User's Guide for more information about which types of CD-Rs, CD-RWs, DVD-Rs, and DVD-RWs, or DVD+R/RWs are compatible with your particular notebook model.
    If you are unable to write to DVD-R media using the Copy & Backup feature of the CyberLink DVD Suite, try using DVD+R media instead of DVD-R media or try downloading and installing the Intel chipset software installation utility, version 9.1.0.7001, revision A (sp42829).
  • Verify that the disc is correctly inserted into the drive.
  • If you are using a rewriteable disc, verify that the disc has enough free space to complete the burning process.
    To determine how much free space is remaining on your optical disc, follow the steps below.
    1. Click Start , Computer , right-click the writeable optical drive, and then select Properties from the drop-down menu to display the amount of free space remaining on the optical disc.
    2. Verify that the amount of data you are trying to burn is not greater than the amount of remaining free space on the optical disc.
You now know how much free space is remaining on your optical disc. If your optical disc does not have enough remaining free space, use a new optical disc with the enough storage capacity to burn your disc.
If these tips do not work for you, try the following:
  • Select a slower write speed, and then try to burn the disc again.
  • If you are copying a disc, save the information on the source disc to your hard disk drive before burning, and then burn from your hard drive.
  • Reinstall the disc-burning driver, located in the DVD/CD-ROM drives category in Device Manager. See Uninstall and reinstall drivers below for more information.
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Uninstall and reinstall drivers
Sometimes a device driver may become corrupt even during normal use. Follow the steps below to uninstall and reinstall your device's drivers in Windows Vista:
  1. Click Start , right-click Computer , and select Properties .
  2. In the System pane, click the Device Manager link. If prompted, allow the computer to access the Device Manager.
  3. In Device Manager, click the plus sign (+) next to the type of driver you wish to uninstall and reinstall (for example, Modems, DVD/CD-ROMs, and so on).
  4. Highlight each listed driver one at a time and press the Delete key. When prompted, confirm that you wish to delete these drivers.
  5. In the Device Manager pane, click the Scan for hardware changes button (near the top). Windows Vista will now scan your system for hardware and install default drivers for anything that requires drivers at this time.
  6. Verify under the heading for the type of device that your drivers are listed once again.
  7. Once the device drivers have been reinstalled and is listed again, try running your program again.
NOTE: Some devices may require your computer to restart. Windows Vista will notify you that restarting is necessary. Save all open files and allow the computer to restart.
Sometimes the default drivers provided with Windows Vista will not be up-to-date. If uninstalling and reinstalling the default drivers does not correct the problem, you may need to update your drivers. Download and install the latest drivers by going to the HP Drivers and Downloads Web page or using the Microsoft Windows Update feature.
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