HP Officejet J5780 All-in-One Printer Troubleshooting

HP Officejet J5700 All-in-One Printer Series- Setting up the All-in-One (Hardware)

Introduction

This document explains how to set up the physical parts of the product. Complete these steps before you install the product software on your computer. If you already set up the product hardware, and need software installation help, see Links to Software Installation Instructions at the end of this document.

This document includes the following steps to set up the product:

Unpack the All-in-One

Check the contents of the box

Attach the control panel overlay, if not attached

Attach the trays and load paper

Connect the power cord and adapter

Turn the All-in-One on

Set the language and country/region

Install the cartridges

Align the cartridges

Set the date and time

Connect the supplied phone cord

Setting up the All-in-One

Follow these steps in order. When you are finished, you can click the appropriate link at the end of this document if you need instructions to install the product software.

CAUTION:Do NOT connect the USB cable now. If you need a USB cable to connect the product to the computer, you will be prompted to connect it at the correct time during software installation.

Step one: Unpack the All-in-One

Remove all tape and packing material on the outside and inside of the product.
Figure 1: Remove all packing materials
Remove the orange shipping lock from the inside of the product.
Figure 2: Remove shipping lock

Step two: Check the contents of the box

The contents might vary by country/region. See the packaging for a list of items shipped in the box.

Step three: Attach the control panel faceplate, if not attached

If the control panel faceplate is not already attached, do the following:

Align the faceplate over the buttons on the top of the product.
Figure 3: Align the faceplate
Snap the faceplate firmly into place.

Step four: Attach the trays and load paper

Insert the tabs of the bottom tray into the product, and then lower the tray until it is flat.
Slide the paper adjuster over to the left.
Insert plain white paper.
Attach the top (output) tray. Hook the top edge of the tray into the light gray latches, and then lower it.
Flip open the paper tray extender.

Step five: Connect the power cord and adapter

Plug the printer end of the power adapter into the back of the printer.
Plug the adapter end of the power cord into the power adapter.
Plug the remaining end of the power cord into a grounded wall outlet or surge protector.

Figure 4: Connect the power cord and adapter

Step six: Turn the All-in-One one

On the product control panel, press the On button (

The green light flashes, and then becomes solid.

Step seven: Set the language and country/region

If the display screen prompts you to select a language, follow these steps.

Use the Arrow keys ( ) to scroll through the languages. When the language you want to use appears, press OK .
When prompted to confirm, press 1 for Yes, or 2 for No.
Use the Arrow keys ( ) to scroll through the countries/regions. When the country/region you want to use appears, press OK .
When prompted to confirm, press 1 for Yes, or 2 for No.

Step eight: Install the cartridges

Raise the top cover of the product.
Figure 5: Raise the cover
Remove the new cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab.
Figure 6: Remove the tape
1 - Copper-colored contacts
2 - Plastic tape with pink pull tab (must be removed before installing)
3 - Ink nozzles under tape
CAUTION:Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Slide the new cartridge forward into the empty slot. Then gently push the upper part of the cartridge forward until it clicks into place.
Slide the tri-color cartridge into the left slot.
Slide the black or photo cartridge into the right slot.
Figure 7: Insert the cartridge
Close the cartridge door.
Figure 8: Close the cartridge door

Step nine: Align the cartridges

After you insert the cartridges, a message displays indicating that the product is ready for alignment.

Make sure you have letter or A4 unused plain white paper loaded in the input tray, and then press OK .
Figure 9: OK button on the control panel
The product prints a cartridge alignment sheet.
NOTE:If you have colored paper loaded in the input tray when you align the cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.
Load the alignment sheet on the scanner glass for scanning.
Press OK to begin the alignment.
The product aligns the cartridges. Recycle or discard the cartridge alignment sheet.

Step ten: Set the date and time

Press the Setup button ( )
Press 6 , and then press 3 .
This selects Tools , and then selects Date and Time .
Enter the month, day, and year by pressing the appropriate numbers on the keypad. Depending on your country/region setting, you might enter the date in a different order.
Enter the hours and minutes.
If your time is displayed in the 12-hour format, press 1 for AM, or 2 for PM. The new date and time settings appear on the display.

Step eleven: Connect the supplied phone cord

Connect one end of the supplied phone cord to the phone port on the left (1-LINE) and the other to a wall jack.

Figure 10: Connect the phone cord

Links to software installation instructions

After you complete the previous setup steps, you can install the product software with the product CD or by downloading the software from the HP Web site. For instructions, click the link for your computer operating system.

CAUTION:For USB connections, do NOT connect the USB cable yet. You will be prompted to connect it at the correct time during software installation.

USB connection
Windows XP	Windows XP
Windows Vista	Windows Vista
Windows 7	Windows 7
Windows 8	Windows 8
Mac OS X up to v10.5	Mac OS X up to 10.5
Mac OS X v10.6	Mac OS X 10.6
Mac OS X v10.7	OS X 10.7