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HP Officejet Pro K5400 Printer support

Blinking Lights on the HP Officejet Pro K5300 and K5400 Printer Series

  • PrintPrint

Blinking lights

The lights on the front of the HP product can be on, off, or blinking (flashing), depending on the status of the product. The lights indicate product status and are useful for diagnosing printing problems.
Figure 1: Lights and buttons on the product control panel
1 - Print Cartridge lights
2 - Printhead lights
3 - Configuration Page button (available on some models)
4 - Cancel button
5 - Resume light
6 - Power light
The following sections describe the most common combinations of blinking lights, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.
In this error condition, the following light pattern displays on the control panel:
  • Print Cartridge lights: Off
  • Printhead lights: Off
  • Cancel button: Off
  • Resume light: Blinking
  • Power light: Blinking
Figure 2: The Power light and the Resume light blink
Image: The Power light and the Resume light blink
    There is a paper jam.
Important: Follow these solutions in the order presented to resolve the issue.

Solution one: Clear the paper jam

Follow these steps to clear a paper jam.
Step one: Remove loose paper from the tray
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Step two: Clear the paper jam from the rear of the printer
Choose from the following options to clear a paper jam from the rear of the product.
  1. Disconnect the USB cable or the Ethernet cable from the rear of the product, depending on your connection type.
  2. Disconnect the power cord from the rear of the product.
  3. Remove the rear access door. Push the latch handles on the door inward, and then pull the door toward you to remove it.
    Figure 3: Remove the rear access door
    Image: Remove the rear access door
  4. Carefully remove any jammed paper and bits of torn paper from the rollers inside the product. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  5. Carefully remove any jammed paper and bits of torn paper from the paper path top zone above the rollers. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE:Use a flashlight to thoroughly check the top zone for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
    Figure 4: Paper path top zone
    Image: Paper path top zone
  6. Reattach the rear access door. Insert the door into the rear of the product, and then gently push it forward until it snaps into place.
  1. Disconnect the USB cable or the Ethernet cable from the rear of the product, depending on your connection type.
  2. Disconnect the power cord from the rear of the product.
  3. Remove the duplexer. Press the buttons on the sides of the duplexer at the same time, and then pull the duplexer toward you to remove it.
    Figure 5: Remove the duplexer
    Image: Remove the duplexer
  4. Carefully remove any jammed paper and bits of torn paper from the rollers inside the product. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  5. Remove any paper from the top zone of the paper path.
    Figure 6: Paper path top zone
    Image: Paper path above the rollers.
  6. Open the duplexer access door. Press the button on top of the duplexer, and then tilt the door toward you to open it.
    Figure 7: Open the duplexer access door
    Image: Opening the duplexer access door
  7. Carefully remove any jammed paper and bits of torn paper from the rollers inside the duplexer. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the duplexer, more jams are likely to occur.
  8. Close the duplexer access door.
  9. Reattach the duplexer. Insert the duplexer into the rear of the product, and then push it forward until it snaps into place.
Step three: Clear the paper jam from the front of the printer
  1. Lift the output tray.
    Figure 8: Lift the output tray
    Image: Lift the output tray
  2. Carefully remove any jammed paper and bits of torn paper from the front of the product. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
    Figure 9: Remove paper from the front of the product
    Image: Remove paper from the front of the product
Step four: Clear the paper jam from Tray 2
If you installed Tray 2, use the following steps to check for jammed paper in the tray and under the product. If Tray 2 is not installed, skip to the next step to make sure that the carriage inside the product can move freely.
  1. Pull the paper tray out of Tray 2.
    Figure 10: Pull the paper tray out of Tray 2
    Image: Pull  the paper tray out of Tray 2
  2. Carefully remove any jammed paper and bits of torn paper from the paper tray and from under the product. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  3. Lift the product off of Tray 2.
    Figure 11: Lift the product off of Tray 2
    Image: Lift the product off of Tray 2
  4. Carefully remove any jammed paper and bits of torn paper from the tray and from under the product. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  5. Set the product back onto Tray 2.
    Figure 12: Set the product onto Tray 2
    Image: Set  the product onto Tray 2
Step five: Make sure that the carriage can move freely
  1. Reconnect the power cord to the rear of the product.
  2. Press the Power button () to turn on the product.
    NOTE:The product might go through a warm-up period of up to two minutes. Wait until the warm-up period completes before continuing.
  3. Open the top cover. Allow the carriage to move to the access area.
    NOTE:Under normal operating conditions, the carriage rests in the product on the right side in a locked position. Do not mistake a locked carriage for a stuck carriage.
    Figure 13: Open the top cover
    Image: Open the top cover
  4. With the product turned on, disconnect the power cord from the rear of the product.
    WARNING:You must disconnect the power cord to move the carriage mechanism by hand without the risk of electrical shock.
  5. Note where the carriage is stuck, and then check for any paper or object that might be restricting the carriage.
    NOTE:If the paper tears when you remove it, check for any torn pieces of paper inside the product. If pieces of paper remain inside the product, more paper jams are likely to occur.
  6. Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
  7. Carefully remove any jammed paper or obstructions found.
  8. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.
  9. Close the top cover.
  10. Reconnect the power cord to the rear of the product.
  11. Reconnect the USB cable or the Ethernet cable to the rear of the product.
  12. Press the Power button () to turn on the product.
    NOTE:The product might go through a warm-up period of up to two minutes. Wait until the warm-up period completes before continuing.
Step six: Print a self-test page
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ().
  3. Press the Cancel button () once.
  4. Release both buttons. The self-test page prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution two: Clean the paper rollers

Follow these steps to clean the paper feed rollers inside the product.
Step one: Clean the paper rollers
Your product has either a rear access door or a duplexer. Choose from the following two methods to clean the paper rollers through the rear access door or the duplexer.
  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the product)
  2. Press the Power button () to turn off the product.
  3. Disconnect the power cord from the rear of the product.
  4. Disconnect the USB cable or the Ethernet cable from the rear of the product, depending on your connection type.
  5. Remove the rear access door. Push the latch handles on the door inward, and then pull the door toward you to remove it.
    Figure 14: Remove the rear access door
    Image: Remove the rear access door
  6. Lightly dampen the cloth with the water, and then squeeze any excess liquid from the cloth.
  7. Press the cloth against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
    Figure 15: Rotate the rollers
    Graphic: Rotate the rollers
  8. Allow the rollers to dry for 10 to 15 minutes.
  9. Reattach the rear access door. Insert the door into the rear of the product, and then gently push it forward until it snaps into place.
  10. Reconnect the power cord to the rear of the product.
  11. Reconnect the USB cable or the Ethernet cable to the rear of the product.
  12. Press the Power button () to turn on the product, if it does not turn on automatically.
  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the product)
  2. Press the Power button () to turn off the product.
  3. Disconnect the power cord from the rear of the product.
  4. Disconnect the USB cable or the Ethernet cable from the rear of the product, depending on your connection type.
  5. Remove the duplexer. Press the buttons on the sides of the duplexer at the same time, and then pull the duplexer toward you to remove it.
    Figure 16: Remove the duplexer
    Image: Remove the duplexer
  6. Lightly dampen the cloth with the water, and then squeeze any excess liquid from the cloth.
  7. Press the cloth against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
    Figure 17: Rotate the rollers
    Graphic: Rotate the rollers
  8. Allow the rollers to dry for 10 to 15 minutes.
  9. Reattach the duplexer. Insert the duplexer into the rear of the product, and then push it forward until it snaps into place.
  10. Open the duplexer access door. Press the button on top of the duplexer, and then tilt the door toward you to open it.
    Figure 18: Open the duplexer access door
    Image: Opening the duplexer access door
  11. With the damp cloth, clean the rollers inside the duplexer. Rotate the rollers as you clean them to make sure they are clean all the way around.
  12. Close the duplexer access door.
  13. Reconnect the power cord to the rear of the product.
  14. Reconnect the USB cable or the Ethernet cable to the rear of the product.
  15. Press the Power button () to turn on the product, if it does not turn on automatically.
Step two: Print a self-test page
Print a self-test page to make sure that the product functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ().
  3. Press the Cancel button () once.
  4. Release both buttons. The self-test page prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution three: Reset the printer

Follow these steps to reset the product, and then print a self-test report.
Step one: Reset the printer
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
Step two: Print a self-test page
Print a self-test page to make sure that the product functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ().
  3. Press the Cancel button () once.
  4. Release both buttons. The self-test page prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution four: Service the printer

If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
In this error condition, the following light pattern displays on the control panel:
  • Print Cartridge lights: Off
  • Printhead lights: Off
  • Cancel button: Off
  • Resume light: Blinking
  • Power light: On
Figure 19: The Power light is on and the Resume light blinks
Image: The Power light is on and the Resume light blinks
    The product is out of paper, or the paper needs to be reloaded during a manual duplexing (two-sided printing) print job.
Follow these solutions in the order presented to resolve the issue.

Solution one: Load paper

Follow these steps to load paper if the product has run out of paper.
  1. Lift the output tray.
    Figure 20: Lift the output tray
    Image: Lift the output tray
  2. Pull the paper length guide to its outermost position.
  3. Slide the paper width guide to its outermost position.
  4. Insert a stack of paper into the tray with the print side down. Align the paper with the right and rear edges of the tray.
    NOTE:Do not load paper while the device is printing.
  5. Slide the paper guides inward so that they rest against the edges of the paper.
    Figure 21: Slide the paper guides inward
    Image: Slide the paper guides inward
  6. Lower the output tray.
  7. Pull out the extension on the output tray.
    Figure 22: Pull out the extension on the output tray
    Image: Pull out the extension on the output tray
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Reload the paper for a manual two-sided print job

If you are manually printing on both sides of the paper, the Power light () and the Resume light () blink while the ink on the first side of the paper dries. Follow these steps to reload the paper, and then print the other side of the paper.
  1. Remove the paper from the output tray, and then turn it over.
  2. Lift the output tray.
    Figure 23: Lift the output tray
    Image: Lift the output tray
  3. Pull the paper length guide to its outermost position.
  4. Slide the paper width guide to its outermost position.
  5. Insert the paper into the tray. Align the paper with the right and rear edges of the tray.
    NOTE:Make sure that the side you want to print on is facing down.
  6. Slide the paper guides inward so that they rest against the edges of the paper.
    Figure 24: Slide the paper guides inward
    Image: Slide the paper guides inward
  7. Lower the output tray.
  8. Pull out the extension on the output tray.
    Figure 25: Pull out the extension on the output tray
    Image: Pull out the extension on the output tray
  9. Press the Resume button () to print the other side of the paper.
In this error condition, the following light pattern displays on the control panel:
  • Print Cartridge lights: Off
  • Printhead lights: Off
  • Cancel button: Off
  • Resume light: On
  • Power light: On
Figure 26: The Power light and the Resume light are on
Image: The Power light and the Resume light are on
    A front cover or door is open, or the rear access door or the duplexer is not inserted properly.
Follow these solutions in the order presented to resolve the issue.

Solution one: Close the top cover and the cartridge door

  1. Close the top cover.
  2. Close the cartridge door.
    Figure 27: Close the cartridge door
    Image: Close the cartridge door
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Check the rear access door or the duplexer

Your product has either a rear access door, or a two-sided printing accessory (duplexer). Choose from the following methods to remove and reattach the rear access door or duplexer to the rear of the product.
  1. Remove the rear access door. Push the latch handles on the door inward, and then pull the door toward you to remove it.
    Figure 28: Remove the rear access door
    Image: Remove the rear access door
  2. Reattach the rear access door. Insert the door into the rear of the product, and then gently push it forward until it snaps into place.
  1. Remove the duplexer. Press the buttons on the sides of the duplexer at the same time, and then pull the duplexer toward you to remove it.
    Figure 29: Remove the duplexer
    Image: Remove the duplexer
  2. Reattach the duplexer. Insert the duplexer into the rear of the product, and then push it forward until it snaps into place.
In this normal condition, the following light pattern displays on the control panel:
  • Print Cartridge lights: Off
  • Printhead lights: Off
  • Cancel button: Off
  • Resume light: Off
  • Power light: Blinking
Figure 30: The Power light blinks
Image: The Power light blinks
    • The product is either turning on or off.
    • The product is processing a print job.
    • The product is paused while the ink dries.
No action is required. Wait for the product to turn on or off, or to finish processing the current print job.
In this error condition, the following light pattern displays on the control panel:
  • Print Cartridge lights: Off
  • Printhead lights: Blinking
  • Cancel button: Off
  • Resume light: Off
  • Power light: On
Figure 31: The Power light is on and one or both Printhead lights blink
Image: The Power light is on and one or both Printhead lights blink
A 'Printhead is missing or damaged, replace the printhead' error message might display on the computer.
    There is an issue with one or both of the printheads.
Follow these solutions in the order presented to resolve the issue.

Solution one: Reset the printer

A 'Printhead is missing or damaged, replace the printhead' error message might display on the computer. Follow these steps to try clearing the error message by resetting the product.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
  • If the error message no longer displays on the computer, you do not need to continue troubleshooting.
  • If the error message still displays on the computer, continue to next solution.

Solution two: Remove and reinsert the printhead

Improper placement or installation of the printhead might cause a printhead error. Follow these steps to remove and reinsert the printhead.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press the Power button () to turn on the product.
  3. Open the top cover.
    Figure 32: Open the top cover
    Image: Open the top cover
  4. If the carriage does not move to the left automatically, press and hold the Resume button () until the printheads stop at the left side of the product.
  5. Release the Resume button, and then wait until the carriage is idle and silent.
  6. Unplug the power cord from the wall outlet.
  7. Disconnect the power cord from the rear of the product.
  8. Lift the printhead latch.
    Figure 33: Lift the printhead latch
    Image: Lift the printhead latch
  9. Raise the handle on the printhead that is indicated by the blinking light on the control panel, and then use the handle to remove the printhead from the slot.
    Figure 34: Lift the handle and then remove the printhead
    Image: Lift the handle and then remove the printhead
  10. Wait 20 seconds, and then plug the power cord back into the wall outlet.
  11. Reconnect the power cord to the rear of the product.
  12. Press the Power button () to turn on the product.
  13. Reinsert the printhead into the slot. Press down firmly on the printhead to ensure proper contact.
  14. Close the printhead latch. Press down firmly on the latch to make sure that it closes completely.
  15. If both Printhead lights are blinking, repeat steps 1 through 14 to remove and reinsert the other printhead.
  16. Close the top cover.
  17. Wait for the product to initialize the printheads and print an alignment page.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Clean the printhead electrical contacts

  1. Make sure that plain white paper is loaded in the input tray.
  2. Press the Power button () to turn on the product.
  3. Open the top cover.
    Figure 35: Open the top cover
    Image: Open the top cover
  4. If the carriage does not move to the left automatically, press and hold the Resume button () until the printheads stop at the left side of the product.
  5. Release the Resume button, and then wait until the carriage is idle and silent.
  6. Unplug the power cord from the wall outlet.
  7. Disconnect the power cord from the rear of the product.
  8. Lift the printhead latch.
    Figure 36: Lift the printhead latch
    Image: Lift the printhead latch
  9. Raise the handle on the printhead that is indicated by the blinking light on the control panel, and then use the handle to remove the printhead from the slot.
    Figure 37: Lift the handle and then remove the printhead
    Image: Lift the handle and then remove the printhead
  10. Use a dry, soft, lint-free cloth to remove any ink from the printhead electrical contacts.
    CAUTION:Wipe the electrical contacts only. Wiping the ink nozzles can damage the printhead.
    Figure 38: Printhead electrical contacts and ink nozzles
    1 - Electrical contacts
    2 - Ink nozzles (Do not touch)
  11. Place the printhead on a sheet of paper or a paper towel. Make sure the nozzles are not in contact with the paper.
  12. Use the cloth to clean the electrical contacts inside the printhead slot.
    Figure 39: Clean the electrical contacts inside the printhead slot
    Image: Clean the electrical contacts inside the printhead slot
  13. Plug the power cord back into the wall outlet.
  14. Reconnect the power cord to the rear of the product.
  15. Press the Power button () to turn on the product.
  16. Reinsert the printhead into the slot. Press down firmly on the printhead to ensure proper contact.
  17. Close the printhead latch. Press down firmly on the latch to make sure that it closes completely.
  18. If both Printhead lights are blinking, repeat steps 1 through 17 to clean the other printhead.
  19. Close the top cover.
  20. Wait for the product to initialize the printheads and print an alignment page.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Replace the printhead

  1. Make sure that plain white paper is loaded in the input tray.
  2. Press the Power button () to turn on the product, if it is not already on.
  3. Open the top cover.
    Figure 40: Open the top cover
    Image: Open the top cover
  4. If the carriage does not move to the left automatically, press and hold the Resume button () until the printheads stop at the left side of the product.
  5. Release the Resume button, and then wait until the carriage is idle and silent.
  6. Lift the printhead latch.
    Figure 41: Lift the printhead latch
    Image: Lift the printhead latch
  7. Raise the handle on the printhead that is indicated by the control panel blinking light, and then use the handle to remove the printhead from the slot.
    Figure 42: Lift the handle and then remove the printhead
    Image: Lift the handle and then remove the printhead
  8. Shake the new printhead package rapidly five to six times.
  9. Remove the new printhead from the package, and then remove the protective caps.
    CAUTION:Do not shake the printheads after you remove the caps.
    Figure 43: Remove the printhead from the package and remove the protective caps
    Image: Remove the printhead from the package and remove the protective caps
  10. Insert the new printhead into the slot. Press down firmly on the printhead to ensure proper contact.
  11. If both Printhead lights are blinking, repeat steps 7 through 10 to replace the other printhead.
  12. Close the printhead latch. Press down firmly on the latch to make sure that it closes completely.
  13. Close the top cover.
  14. Wait for the product to initialize the printheads and print an alignment page.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution five: Service the printer

If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
In this error condition, the following light pattern displays on the control panel:
  • Print Cartridge lights: Off
  • Printhead lights: Blinking
  • Cancel button: Off
  • Resume light: Off
  • Power light: Blinking
Figure 44: The Power light and one or both Printhead lights blink
Image: The Power light and one or both Printhead lights blink
    There is an issue with one or both of the printheads.
Follow these solutions in the order presented to resolve the issue.

Solution one: Check if the printhead is installed correctly

  1. Press the Power button () to turn on the product.
  2. Open the top cover.
    Figure 45: Open the top cover
    Image: Open the top cover
  3. If the carriage does not move to the left automatically, press and hold the Resume button () until the printheads stop at the left side of the product.
  4. Release the Resume button, and then wait until the carriage is idle and silent.
  5. Lift the printhead latch.
    Figure 46: Lift the printhead latch
    Image: Lift the printhead latch
  6. Make sure that the printhead indicated by the blinking light on the control panel is inserted into its color-coded slot. The label on the printhead must match the label on the printhead latch.
  7. Make sure that the printhead is properly inserted in the slot. Press down firmly on the printhead to make sure that there is proper contact.
  8. Close the printhead latch. Press down firmly on the latch to make sure that it closes completely.
  9. Close the top cover.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Remove and reinsert the printhead

Improper printhead placement or installation might cause a printhead error. Follow these steps to remove and reinsert the printhead.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press the Power button () to turn on the product.
  3. Open the top cover.
    Figure 47: Open the top cover
    Image: Open the top cover
  4. If the carriage does not move to the left automatically, press and hold the Resume button () until the printheads stop at the left side of the product.
  5. Release the Resume button, and then wait until the carriage is idle and silent.
  6. Unplug the power cord from the wall outlet.
  7. Disconnect the power cord from the rear of the product.
  8. Lift the printhead latch.
    Figure 48: Lift the printhead latch
    Image: Lift the printhead latch
  9. Raise the handle on the printhead that is indicated by the blinking light on the control panel, and then use the handle to remove the printhead from the slot.
    Figure 49: Lift the handle and then remove the printhead
    Image: Lift the handle and then remove the printhead
  10. Wait 20 seconds, and then plug the power cord back into the wall outlet.
  11. Reconnect the power cord to the rear of the product.
  12. Press the Power button to turn on the product.
  13. Reinsert the printhead into the slot. Press down firmly on the printhead to ensure proper contact.
  14. Close the printhead latch. Press down firmly on the latch to make sure that it closes completely.
  15. If both Printhead lights are blinking, repeat steps 1 through 14 to remove and reinsert the other printhead.
  16. Close the top cover.
  17. Wait for the product to initialize the printheads and print an alignment page.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Replace the printhead

  1. Make sure that plain white paper is loaded in the input tray.
  2. Press the Power button () to turn on the product, if it is not already on.
  3. Open the top cover.
    Figure 50: Open the top cover
    Image: Open the top cover
  4. If the carriage does not move to the left automatically, press and hold the Resume button () until the printheads stop at the left side of the product.
  5. Release the Resume button, and then wait until the carriage is idle and silent.
  6. Lift the printhead latch.
    Figure 51: Lift the printhead latch
    Image: Lift the printhead latch
  7. Raise the handle on the printhead that is indicated by the blinking light on the control panel, and then use the handle to remove the printhead from the slot.
    Figure 52: Lift the handle and then remove the printhead
    Image: Lift the handle and then remove the printhead
  8. Shake the new printhead package rapidly five to six times.
  9. Remove the new printhead from the package, and then remove the protective caps.
    CAUTION:Do not shake the printheads after you remove the caps.
    Figure 53: Remove the printhead from the package and remove the protective caps
    Image: Remove the printhead from the package and remove the protective caps
  10. Insert the new printhead into the slot. Press down firmly on the printhead to ensure proper contact.
  11. If both Printhead lights are blinking, repeat steps 7 through 10 to replace the other printhead.
  12. Close the printhead latch. Press down firmly on the latch to make sure that it closes completely.
  13. Close the top cover.
  14. Wait for the product to initialize the printheads and print an alignment page.
In this error condition, the following light pattern displays on the control panel:
  • Print Cartridge lights: Blinking
  • Printhead lights: Off
  • Cancel button: Off
  • Resume light: Off
  • Power light: On
Figure 54: The Power light is on and one or more Print Cartridge lights blink
Image: The Power light is on and one or more Print Cartridge lights blink
    One or more of the cartridges is missing, or low on ink.
Follow these solutions in the order presented to resolve the issue.
Important: Before you begin, make sure that the cartridges are compatible with your product.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
Genuine HP cartridges can also be purchased from other retailers.

Solution one: Check for missing cartridges

Follow these steps to check for missing cartridges, and then insert cartridges if necessary.
Step one: Check for missing cartridges
Open the cartridge door, and then check if one or both of the cartridges are missing.
Figure 55: Open the cartridge door
Image: Open the cartridge door
  • If all cartridges are in the carriage, skip to the next solution.
  • If one or more of the cartridges are missing, continue to the next step.
Step two: Insert cartridges
Align the cartridge with its color-coded slot, and then insert it into the slot. Press down firmly on the cartridge until it clicks into place, and then close the cartridge door.
Figure 56: Insert the cartridge and close the cartridge door
Image: Insert the cartridge and close the cartridge door
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Remove and reinsert the cartridge

Follow these steps to remove and then reinsert the cartridge indicated by the blinking light on the product control panel.
  1. Open the cartridge door.
    Figure 57: Open the cartridge door
    Image: Open the cartridge door
  2. Remove the cartridge indicated by the blinking light on the control panel.
    Figure 58: Remove the cartridge
    Image: Remove the cartridge
  3. Align the cartridge with its color-coded slot, and then insert it into the slot. Press down firmly on the cartridge until it clicks into place, and then close the cartridge door.
    Figure 59: Insert the cartridge and close the cartridge door
    Image: Insert the cartridge and close the cartridge door
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Replace the cartridge

Follow these steps to replace the cartridge indicated by the blinking light on the product control panel.
  1. Open the cartridge door.
    Figure 60: Open the cartridge door
    Image: Open the cartridge door
  2. Remove the cartridge indicated by the blinking light on the control panel.
    Figure 61: Remove the cartridge
    Image: Remove the cartridge
  3. Remove the new cartridge from its package.
  4. Align the cartridge with its color-coded slot, and then insert it into the slot. Press down firmly on the cartridge until it clicks into place, and then close the cartridge door.
    Figure 62: Insert the cartridge and close the cartridge door
    Image: Insert the cartridge and close the cartridge door
In this error condition, the following light pattern displays on the control panel:
  • Print Cartridge lights: Blinking
  • Printhead lights: Off
  • Cancel button: Off
  • Resume light: Off
  • Power light: Blinking
Figure 63: The Power light and one or more Print Cartridge lights blink
Image: The Power light and one or more Print Cartridge lights blink
    There is an issue with one or more of the cartridges.
Follow these solutions in the order presented to resolve the issue.
Important: Before you begin, make sure that the cartridges are compatible with your product.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
Genuine HP cartridges can also be purchased from other retailers.

Solution one: Check if the cartridge is installed correctly

  1. Open the cartridge door.
    Figure 64: Open the cartridge door
    Image: Open the cartridge door
  2. Make sure that the cartridge indicated by the blinking light on the control panel is inserted into its color-coded slot. The label on the cartridge must match the label on the cartridge slot.
  3. Make sure that the cartridge is properly inserted in the slot. Press down firmly on the cartridge to make sure that there is proper contact.
  4. Close the cartridge door.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Remove and reinsert the cartridge

Follow these steps to remove and then reinsert the cartridge indicated by the blinking light on the control panel.
  1. Open the cartridge door.
    Figure 65: Open the cartridge door
    Image: Open the cartridge door
  2. Remove the cartridge indicated by the blinking light on the control panel.
    Figure 66: Remove the cartridge
    Image: Remove the cartridge
  3. Align the cartridge with its color-coded slot, and then insert it into the slot. Press down firmly on the cartridge until it clicks into place, and then close the cartridge door.
    Figure 67: Insert the cartridge and close the cartridge door
    Image: Insert the cartridge and close the cartridge door
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Replace the cartridge

Follow these steps to replace the cartridge indicated by the blinking light on the product control panel.
  1. Open the cartridge door.
    Figure 68: Open the cartridge door
    Image: Open the cartridge door
  2. Remove the cartridge indicated by the blinking light on the control panel.
    Figure 69: Remove the cartridge
    Image: Remove the cartridge
  3. Remove the new cartridge from its package.
  4. Align the cartridge with its color-coded slot, and then insert it into the slot. Press down firmly on the cartridge until it clicks into place, and then close the cartridge door.
    Figure 70: Insert the cartridge and close the cartridge door
    Image: Insert the cartridge and close the cartridge door
In this error condition, the following light pattern displays on the control panel:
  • Print Cartridge lights: On
  • Printhead lights: Off
  • Cancel button: Off
  • Resume light: Off
  • Power light: On
Figure 71: The Power light and one or more Print Cartridge lights are on
Image: The Power light and one or more  Print Cartridge lights are on
    One or more cartridges are low on ink.
Follow these steps to replace the cartridge indicated by the blinking light on the product control panel.
Important: Before you begin, make sure that the cartridges are compatible with your product.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
Genuine HP cartridges can also be purchased from other retailers.

Step one: Check the estimated ink levels

Follow these steps to check the estimated ink levels in HP Solution Center.
NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When a cartridge is low on ink, consider having a replacement cartridge available to avoid possible printing delays. Cartridges do not need to be replaced until print quality becomes unacceptable.
  1. Make sure that the product is on and connected to the computer.
  2. Open the printers folder on the computer:
      On the Windows taskbar, click Start (), and then click Printers and Faxes. The Printers and Faxes window opens.
      On the Windows taskbar, click the Windows icon (), and then click Devices. The Devices window opens.
      On the Windows taskbar, click the Windows icon (), and then click Devices and Printers. The Devices and Printers window opens.
  3. Right-click the icon for your HP product, and then click Printing Preferences.
  4. Click the Features tab, and then click Printer Services. The Toolbox opens
  5. Click the Estimated Ink Levels tab. The estimated ink levels display in the graphic.
    Figure 72: Example of the estimated ink levels graphic
    Image: Example of the estimated ink levels graphic
    • If one or more of the cartridges are low on ink, consider replacing the cartridges. Continue to the next step to replace a cartridge.
    • If none of the cartridges are low on ink, you can continue printing.

Step two: Replace the cartridge

Follow these steps to replace the cartridge indicated by the blinking light on the product control panel.
  1. Open the cartridge door.
    Figure 73: Open the cartridge door
    Image: Open the cartridge door
  2. Remove the cartridge indicated by the blinking light on the control panel.
    Figure 74: Remove the cartridge
    Image: Remove the cartridge
  3. Remove the new cartridge from its package.
  4. Align the cartridge with its color-coded slot, and then insert it into the slot. Press down firmly on the cartridge until it clicks into place, and then close the cartridge door.
    Figure 75: Insert the cartridge and close the cartridge door
    Image: Insert the cartridge and close the cartridge door
In this error condition, the following light pattern displays on the control panel:
  • Print Cartridge lights: On
  • Printhead lights: Off
  • Cancel button: Off
  • Resume light: Off
  • Power light: Blinking
Figure 76: The Power light blinks and one or more Print Cartridge lights are on
Image: The Power light blinks and one or more Print Cartridge lights are on
    A cartridge is out of ink.
Follow these steps to replace the cartridge indicated by the blinking light on the product control panel.
Important: Before you begin, make sure that the cartridges are compatible with your product.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
Genuine HP cartridges can also be purchased from other retailers.
  1. Open the cartridge door.
    Figure 77: Open the cartridge door
    Image: Open the cartridge door
  2. Remove the cartridge indicated by the blinking light on the control panel.
    Figure 78: Remove the cartridge
    Image: Remove the cartridge
  3. Remove the new cartridge from its package.
  4. Align the cartridge with its color-coded slot, and then insert it into the slot. Press down firmly on the cartridge until it clicks into place, and then close the cartridge door.
    Figure 79: Insert the cartridge and close the cartridge door
    Image: Insert the cartridge and close the cartridge door
In this error condition, the following light pattern displays on the control panel:
  • Print Cartridge lights: On
  • Printhead lights: Off
  • Cancel button: Off
  • Resume light: Blinking
  • Power light: Blinking
Figure 80: The Power light and the Resume light blink, and one or more Print Cartridge lights are on
    One or more cartridges are expired.
Each cartridge has an expiration date to protect the printing system, and to ensure ink quality. Use the following steps to replace your expired cartridge. If you do not have a replacement cartridge you can override the cartridge expiration warning and continue printing.
Important: Before you begin, make sure that the cartridges are compatible with your product.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
Genuine HP cartridges can also be purchased from other retailers.
Follow these steps to replace the expired cartridge indicated by the blinking light on the product control panel.
  1. Open the cartridge door.
    Figure 81: Open the cartridge door
    Image: Open the cartridge door
  2. Remove the cartridge indicated by the blinking light on the control panel.
    Figure 82: Remove the cartridge
    Image: Remove the cartridge
  3. Remove the new cartridge from its package.
  4. Align the cartridge with its color-coded slot, and then insert it into the slot. Press down firmly on the cartridge until it clicks into place, and then close the cartridge door.
    Figure 83: Insert the cartridge and close the cartridge door
    Image: Insert the cartridge and close the cartridge door
In this error condition, the following light pattern displays on the control panel:
  • Print Cartridge lights: On
  • Printhead lights: On
  • Cancel button: On
  • Resume light: On
  • Power light: On
Figure 84: All lights are on
Image: All lights are on
    A non-recoverable error has occurred.
Follow these steps to clear the non-recoverable error.
  1. Disconnect the USB cable or the Ethernet cable from the rear of the product, depending on your connection type.
  2. Disconnect the power cord from the rear of the product.
  3. Wait 20 seconds.
  4. Reconnect the USB cable or the Ethernet cable to the rear of the product.
  5. Reconnect the power cord to the rear of the product.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
These steps apply to all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, contact HP.
  • If your product is out of warranty, fees might apply for contacting HP.
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