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Repairing a Corrupted Installation Using HP Recovery Manager

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When active programs are interrupted because of a power loss or incorrect user action, the operating system can become corrupted and cause the PC to quit working. Interrupting one of the setup programs when the computer is turned on for the first time can cause a failure. On the initial start-up, several programs are run automatically to demonstrate the advantages of the new PC and to configure hardware and software. Interrupting these startup programs can cause the PC to fail. Actions that occur during the initial startup and that take an hour or more to complete include:
  • Configuring a Recovery Partition on the hard drive.
  • Creating a set of Recovery discs.
  • Backing up and restoring files.
HP recommends that you do not force the closure of any application or program, especially programs that run automatically when you turn on your notebook for the first time. If the operating system is corrupted, it is necessary to restore the OS and programs to their original condition using the HP Recovery Manager. The HP Recovery Manager can be launched from within Windows or by using the f11 from the BIOS, or by using the recovery discs.
Restore the PC to original condition with the HP Recovery Manager
If the computer cannot open to the Windows desktop, follow the steps below to use the f11 key to launch the HP Recovery Manager and return your notebook to its original factory condition.
  1. When the notebook is powered on, press the wireless button to turn ON the wireless switch.
  2. Turn the power off and on to restart the computer.
  3. Press the f11 key to launch the HP Recovery Manager.
    NOTE: If the HP Recovery Manager cannot access the hard drive to fix the system errors, use the personal recovery discs to recover the hard drive to its original condition.
  4. When the Welcome to HP Recovery Manager windows displays, click Next .
  5. When prompted to perform a Microsoft System Restore , select No , and then click Next .
  6. When prompted to perform a System Recovery , select Yes , and then click Next .
  7. When prompted to Backup Files , select the desired option.
  8. When prompted to perform a Recover your computer to original factory condition , select Next and allow the system recovery process to complete.
NOTE: Do not interrupt the recovery process even if the Windows desktop is displayed. The computer will restart automatically during the setup. Wait until the setup is complete and a prompt is displayed to login to the computer.
Restore the PC to its original condition with the recovery discs
If the PC cannot access the Windows desktop, and the Recovery Manager cannot be started by pressing the f11 key on start-up, use the recovery discs to restore the hard drive to its original operating condition. You can use either the personalized recovery disc that you created using the Recovery Manager, or you can order a replacement recovery disc from HP.
NOTE: Performing the recovery process using the personalized recovery disc that you created may take less than an hour, while using replacement discs ordered directly from HP may take four to six hours and includes several restarts.
Use the recovery discs to restore the PC by following the steps below.
  1. Insert the recovery disc in the optical disc drive and start the computer.
    If the computer is running, insert the recovery disc and immediately click Start and select Restart to force the computer to start from the recovery disc.
  2. When prompted to Press any key to boot from CD or DVD , press any key on the keyboard.
  3. Allow the recovery disc to start and load the required files while the Microsoft loading screen is displayed. It may take several minutes to load the required files.
  4. When the HP Recovery Manager window displays, click Advanced options , System recovery , and then click Next to open the Recovery Manager.
  5. Follow the on-screen instructions and perform the required actions.
    • When prompted, follow the on-screen instructions to Backup the user files.
    • After performing the backup, when prompted, re-insert the recovery disc, and then click Next to continue the recovery process.
      A status box is displayed to indicate the status of the recovery and the estimated time remaining.
    • If you used multiple discs when you created the personalized recovery discs, follow the prompts to remove the first disc and insert any requested discs.
    NOTE: Do not interrupt the recovery process even though the computer may restart and the Windows desktop may display at various times.
  6. When prompted to Insert the Supplemental driver disc , take one of the following actions:
    • If you purchased a replacement recovery disc from HP, and it included a Supplemental driver disc, insert the disc and click OK or Next . The recovery program checks the supplemental disc and installs the specific needed files.
      After the Supplemental files are installed, a prompt is displayed to remove the Supplemental disc and re-insert the original recovery disc.
    • If you purchased a replacement recovery disc from HP, and it did not include a Supplemental driver disc, click Skip or Cancel . The recovery program will ignore the request and install the next file on the recovery disc.
    • If you created a personal recovery disc, press Skip to continue.
  7. Continue following the on-screen instructions to complete the recovery process.
NOTE: Do not interrupt the recovery process even if the Windows desktop is displayed. The computer will restart automatically during the setup. Wait until the setup is complete and a prompt is displayed to log in to the computer.


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