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HP Officejet 4500 Desktop All-in-One Printer - G510a support

Using and Troubleshooting HP Update

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HP Software Update, also called HP Update, is HP's tool to help keep your computer up-to-date. The HP Update program finds the latest updates needed for HP software, drivers, firmware, BIOS, tools, and utilities installed on your computer and gives you the choice of which to install. It also updates new technical content such as troubleshooting tips.

Getting the latest version

Download and install the latest update from the HP Update support site .

Opening HP Update when the message appears

An HP Update window opens periodically and prompts for permission to check on the Web for the latest updates. These updates are needed for the HP hardware and software installed on your computer. HP recommends that HP Update be set to automatically check for updates every week and to notify when an update is available. See Changing HP Update Settings for details on configuring HP Update.
  1. HP Update might be set to check HP automatically for any available updates. When this happens, an HP Update window displays in the lower-right corner of the screen.
    Figure 1: HP Software Update window
    Click Continue in this window to open the Welcome to HP Update window.
    NOTE:If you cannot click on this message in Windows Vista, close Windows sidebar by right-clicking above the Software Update message (over the Windows desktop) and select Close Sidebar . The Windows Sidebar will minimize to a tray icon that can be opened later and you will be able to click Continue.
  2. Click Next to check for updates on the Web.
  3. If new updates are available, make sure that the check box next to each update is selected and click Next to begin downloading and installing the updates.
    A progress bar reports progress.
    If no updates are available, click Finish .

Using HP Update

Select the following topic of interest by clicking the heading or accompanying plus (+) sign to expand the information.
. Follow these steps to use HP Update to check for updates any time:
  1. Click Start , All Programs , HP , and then click HP Update .
  2. In the Welcome to HP Update window, click Next .
    Figure 2: Welcome to HP Update
    Welcome to HP Update window
    HP Update now checks for the latest updates from the Web.
    Figure 3: Checking for updates...
     HP Update window checking for updates
  3. If new updates are available, make sure the check box next to each update is selected and click Next to begin downloading and installing the updates.
    If no updates are available, click Finish .
Use the HP Update Settings window to change the notification settings and to set how often HP Update checks for updates on the Web.
Open the HP Update Settings window by clicking Settings at the bottom of the HP Update window.

Notification setting

HP recommends that HP Update automatically checks for updates and notifies you only when an update is available. Follow these steps to change the notification setting:
  1. Click Start , All Programs , HP , HP Update .
    HP Update opens.
  2. In the HP Update window, click Settings .
    The HP Update Settings window opens.
    Figure 4: HP Update Settings window
     Notification settings
  3. Select Automatically check the web for updates. Only notify me when an update is available .
  4. Click OK .
NOTE:HP Update always notifies you before downloading and installing updates.

Update schedule

HP recommends checking for new software updates at least once every week. If you are not receiving the automatic reminder messages, or are receiving these reminders fewer than once a week, change them as follows:
  1. Click Start , All Programs , HP , HP Update .
    HP Update opens.
  2. In the HP Update window, click Settings .
    The HP Update Settings window opens.
    Figure 5: HP Update Settings window
     Notification settings
  3. In the HP Update Settings window, select the desired frequency from the drop-down list under Check for software updates on the Web .
    HP Update should be set to check for updates every week. It is not recommended to turn off HP Update checks.
  4. Click OK .

Troubleshooting HP Update

Select the following topic of interest by clicking the heading or accompanying plus (+) sign to expand the information.
NOTE:HP updates might fail if the user has an apostrophe in their user name, for example Bob's PC . To change the user name, go to Control Panel , User Accounts , and Change Your Name . Type in a user name without an apostrophe, and run HP update again.
HP Total Care Advisor persistently shows that a critical or recommended update is available - even after you have installed the update or have selected Never (remind me later) from HP Health Check. The following steps rebuild a database file used by HP Update and HP Advisor to fix this issue.
  1. Close Total Care Advisor by right-clicking the system tray icon and selecting Exit .
  2. Enable the viewing of hidden folders:
    1. Click Start and then Computer .
    2. If you are using Windows 7 or Vista, press the Alt key to show the Tools menu.
    3. Click Tools and then select Folder options .
    4. Click the View tab.
    5. Select Show hidden files, folders...
    6. Remove the selection from Hide extensions for known file types .
    7. Click OK to close the window.
  3. Browse the following path to open the hpadvisor folder: c:\users\%USERPROFILE%\appdata\roaming\hewlett-packard\hpadvisor\
    Tip: you can copy and paste the path into the user request line of an open window to open the hp advisor folder.
  4. Click a file in the hpadvisor folder with the file suffix mdb.
  5. Rename the file by clicking the filename and typing backup_ before the filename. For example, if you find the file HPAdvisorToDo.mdb, rename the file to backup_HPAdvisorToDo.mdb.
  6. Rename any other files that end with mdb in the hpadvisor folder in the same way, if they exist.
  7. Open Total Care Advisor.
If the HP Update software freezes or does not behave correctly, complete the following steps to remove HP Update. Then download and install the latest version of the software.
  1. Remove the HP Update software using the following steps:
    1. Click Start , and then click Control Panel .
    2. For Windows 7 and Vista, under Programs , click Uninstall a program .
      For Windows XP, click Add or Remove Programs .
    3. In the list, right-click HP Update , select Uninstall , and then follow the on-screen instructions.
      Figure 6: Uninstall HP Update
       Uninstall with HP Update and Uninstall selected
  2. After the HP Update software is removed from the computer, download and install the update from the HP Web site.
  3. After the HP Update software is reinstalled, open it to check for updates.
    Click Start , click All Programs , click HP , and then click HP Update .
  4. The HP Software Update window displays. Click Next to check for new and updated software for your computer.
    HP Update now checks for the latest updates from the Web.
  5. If new updates are available, make sure the check box next to each update is selected. Then click Next to begin downloading and installing the updates.
    If no updates are available, click Finish .
If the update for a single program or device fails with error 9998 (Does not meet minimum system requirements), the update is probably not necessary. Error 9998 indicates that a specific requirement needed for the update was not found on the computer. For example, if the update was designed to update DVD playing software, but that software has been removed from the computer, the error displays.
For other types of update failures, install update files that were not processed by the HP Update software program:
  1. Close HP Update.
  2. In Windows 7 or Vista, click Start , and type %temp% into the Start Search field. Click Temp from the search results.
    In Windows XP, click Start , click Run , and type %temp% .
    A window showing temporary files opens. The files that were retrieved by the HP Update process are listed in this folder.
  3. Sort the files by date modified.
  4. Find the oldest update in the list and double-click to open and install.
  5. Continue installing updates in the order of oldest to newest until all updates have been installed. You might have to restart the computer several times throughout this process.
  6. After all updates have been installed, delete all the files in the temp folder and restart the computer. HP Updates should now be able to install updates normally. If not, repeat these steps.
If the HP Update window is cut off at the bottom of the screen, check the following items.
  • If you have Windows Vista, close Windows sidebar by right-clicking above the Software Update message (over the Windows desktop) and select Close Sidebar . You can open Windows Sidebar again from the tray icon or Start menu.
  • Temporarily set the display resolution to 1024x768 or higher to see if the problem is related to the display resolution.
  • De-select Keep the taskbar on top of other windows from taskbar properties in Windows.
  • Change DPI Scaling to default (96dpi).
    Click the heading or accompanying plus (+) sign to expand the information for your operating system.
      1. Click Start , and then click Control Panel .
      2. Click Appearance and Personalization , then click Display .
      3. Click Smaller - 100% default . Then click Apply .
        The change takes effect the next time you log in to Windows.
      1. Click Start , and then click Control Panel .
      2. Click Appearance and Personalization , then click Personalization .
      3. Click Adjust font size (DPI) in the left column.
      4. Click Default scale (96) DPI - fit more information , and then click OK .
      5. Click Restart Now in the Microsoft Windows message box. When your computer restarts, the HP Advisor and HP Update windows display properly
      1. Right-click an open area of the desktop, and select Properties . A Display Properties window opens.
      2. Click the Settings tab, then click Advanced .'
        An Advanced Settings window opens.
      3. On the General tab, select Normal size (96 DPI) from the drop-down list, and then click OK .
If you do not want the HP Updates window to open automatically and download updates, do the following:
  1. In Windows 7 and Vista, click Start , All Programs , HP , HP Update .
    In Windows XP, click Start , All Programs , the HP folder, HP Software Update .
    The Welcome to HP Software Update window opens.
  2. In the HP Update window, click Settings .
    The HP Update Settings window opens.
  3. Remove the selection Automatically check the Web for updates. Only notify me when an update is available .
  4. Select Never .
    Figure 7: HP Update Settings window
  5. Click OK .

Frequently Asked Questions

Reveal the answer to a question by clicking the heading or accompanying plus (+) sign to expand the information.
Depending on the settings, an HP Update window displays before the program checks for updates or after it finds needed updates. Click Continue in this window to open HP Update.
HP Update proactively offers software, hardware, driver, and firmware updates as they become available. Not having the most current version of software can result in product performance that is less than optimal. HP Update notifies you when new software becomes available and offers immediate download and automatic installation.
The HP Update program compares the HP software and hardware installed on the computer with updates that are available from HP. It displays a list of only those updates needed for your computer. You can then choose to install some or all of those updates.
Not all updates that are on your HP computer's Software and Driver page are available through HP Update. To see all updates that are available, visit your HP computer's Software and Driver download page .
HP Update opens when it is time to check for the latest updates on the Web. You can change the timing of HP Update checks or check for updates any time .
Absolutely! HP has completed extensive evaluation and testing to ensure that HP Update meets or exceeds all security standards.
HP Update scans the computer for installed HP software and products and uses this information to determine if any updates are available for the HP software on your system. The IP address of your computer is used only to transmit this data. HP Update does not create any unique identifier that can be used to identify the computer. HP Software Update does not collect your name, address, e-mail address, or other forms of personally identifiable information.
To view the entire HP Software Update privacy policy in Windows XP, click Start , All Programs , HP , HP Software Update , and click HPs privacy policy in the HP Software Update window.
To view the privacy policy in Windows 7 or Vista, browse to the HP Update window, click Help , and click Privacy Policy .
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