While printing, a paper jam occurs.
Clear the paper jam
Follow these steps to remove a paper jam:
Clear jam from the back of printer
- Press the Resume button on the front panel of the printer. If the paper jam does not clear, then go to the next step.
- Turn off the printer.
- Remove the rear access door. Press the handle to the right, and then pull out the door.Figure 1: Removing the rear access door
- Remove any paper that is inside the printer by pulling the paper out from the back of the printer.NOTE:If printing labels, verify that a label did not become detached from the label sheet while passing through the printer.
- Replace the rear access door.Figure 2: Replacing the rear access door
Lift the front cover and slowly remove any jammed paper
If the paper jam cannot be removed from the back of the printer, raise the printer cover, remove the paper jam from the front of the printer, and then lower the cover.
CAUTION:Remove the paper jam carefully because it is possible to damage the printer when removing paper from the front.
NOTE:If paper jams occur frequently, try using a heavier paper. Also, be careful to not feed or push any printed pages in the out tray back into the gap between the out tray and the feed roller assembly. Doing so will cause a paper jam.