PrintThis document pertains to HP Notebook PCs with Windows Vista.
Understanding Bluetooth
Bluetooth is a wireless communication protocol for networking small personal devices such as mobile phones, laptops, PCs, printers, and digital cameras, with a computer. Bluetooth uses shortwave radio signals to transmit information between the networked devices.
To communicate with these devices, the notebook computer must recognize and use the same protocol as these devices use. The Bluetooth driver on the notebook interacts with the Bluetooth protocol and communicates with the wireless devices. Make sure that the drivers provided with your Bluetooth device are designed to operate with Vista.
Not all HP notebook PCs are configured with Bluetooth technology
. To determine if your notebook is configured with Bluetooth technology, read the manual that was included with your notebook. The Windows XP Bluetooth drivers will not work in Windows Vista. If you upgraded from XP to Vista, you must download and install the Vista drivers provided by HP or Microsoft.
If Vista is the original operating system, HP provided Vista specific Bluetooth drivers. Follow the steps below to uninstall and reinstall the original HP Integrated Bluetooth module
drivers. If this does not correct the problem, download and install updated drivers from HP and Microsoft.
Uninstall and reinstall default device drivers
Follow the steps below to uninstall and reinstall the default device drivers:
- Close all programs, and click Start , right-click Computer , select Properties .
- In the System pane, click Device Manager to open the Device Manager window. If prompted for permission, click Continue .Alternately, click Start , type Device in the search field, and select Device Manager when it appears in the program list to open the Device Manager window.
- Click the plus sign (+) next to the type of driver you wish to uninstall and reinstall, unless the minus sign (-) is already showing.
- Highlight each of the listed drivers, one at a time, and press the Delete key. When prompted, confirm that you wish to delete these drivers. Do not restart the PC.
- After the drivers are deleted, click Action > Scan for hardware changes . Windows Vista will scan your system for hardware and reinstall any missing default device drivers.
- Verify that the device drivers are listed in the device manager window.
- When the device drivers are reinstalled, try running your program again.
NOTE:The computer must be restarted to complete the installation of some devices. Windows Vista will notify you if a restart is necessary.
Install updated device drivers
If reinstalling the default device drivers does not resolve the device problem, download and install the updated drivers using one of the following procedures:
- Go to the HP Driver's and Downloads web page to search for updated device driver software.
- If there are no updated drivers available from HP, go to the Microsoft web site and search for updated drivers.
