Follow these instructions to replace print cartridges.
NOTE:When the ink level for the print cartridge is low, a message appears on the
display. Ink levels can also be checked by using the Printer Toolbox available
through the HP Photosmart Software on your computer or through the Print
Properties dialog box on your computer.
If you do not already have replacement print cartridges for the HP All-in-One, you can
order them by clicking the Shop for HP Supplies icon on your computer. On a Windows
computer this is located in the HP folder in the Start menu.
To replace the print cartridges
Perform the following steps to replace the print cartridges:
Make sure the HP All-in-One is on.
CAUTION:If the HP All-in-One is off when you open the print cartridge door to
access the print cartridges, the HP All-in-One will not release the cartridges for
changing. The HP All-in-One can get damaged if the print cartridges are not
docked safely when trying to remove them.
Open the print cartridge door.
The print carriage moves to the far right side of the HP All-in-One.
Figure 1: Opening the print cartridge door
Wait until the print carriage is idle and silent, and then lightly press down on a print
cartridge to release it.
If replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.
Figure 2: Removing the print cartridge from the slot
1 - Tri-color print cartridge slot
2 - Black and photo print cartridges slot
Pull the print cartridge toward you out of its slot.
NOTE:Remove the black print cartridge to install the photo or gray photo print cartridge, and store the black print cartridge in the print cartridge protector or an airtight plastic container.
Remove the new print cartridge from its packaging, and carefully remove the black plastic tape by using the pink pull tab
Figure 3: Removing the new print cartridge from its packaging
1 - Copper-colored contacts
2 - Plastic tape with pink pull tab (must be removed before installing)
3 - Ink nozzles under tape
CAUTION:Do not touch the copper-colored contacts or ink nozzles. Also, do
not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad
Figure 4: Do not touch the copper-colored contacts
Hold the print cartridge with the HP logo on top, and insert the new print cartridge into
the empty cartridge slot. Make sure to push the print cartridge firmly until it snaps
If installing the tri-color print cartridge, slide it into the left slot.
If installing a black, photo, or gray photo print cartridge, slide it into the right
Figure 5: Installing the print cartridge
Close the print cartridge door.
Figure 6: Closing the print cartridge door.
HP All-in-One prints a print cartridge
alignment page if a new print cartridge is installed.
When prompted, ensure plain white paper is loaded in the input tray, and then press
The HP All-in-One prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
A success or failure message appears.
NOTE:If colored paper is loaded in the input tray when aligning the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.If the alignment fails again, you might have a defective sensor or print cartridge.
Contact HP Support at
If prompted, choose your
country/region, and then click Contact HP technical